Second time eating here, love their fries, especially with a little malt vinegar and mayonnaise (European flair). The cashier was very friendly, answered my questions with great attitude. The restaurant has that diner feel to it, nothing fancy, but very clean and free peanuts. My opinion, their burgers beat InNOut (not easy to do) as they had that homemade taste fried with mustard, add ketchup, grilled onions and pickles, fantastic! Only thing I'd ask is improve on the buns, they don't hold up as well as others and change the fountain drink formula, syrup to carbonation seemed a bit off, bit sweet, bit flat. Word to the wise, they are a little more expensive than the competition, but you get what you pay for, split a fry and drink, spend the money on the burger, well worth it. read more

A lot of the reviews mention how pricey this place is for what you're getting, but I'm pretty sure that's the premise of Five Guys to begin with. This was my first time eating Five Guys and I know it won't be my last. I appreciated all the extra condiments inside my burger. The fact that it's written on the board also made it convenient. I especially liked the green peppers and jalapeño peppers inside the burger. The Cajun fries were salty, I'll admit but it hit the spot for those late night cravings. Most food these days go for about this price, so I'm not complaining. We also came in near closing, but the workers didn't say or do anything that made it seem like we should leave asap. It was an enjoyable first time experience. read more

Five Guys - Large Cajun Fries - Burgers Near Me - Valencia, California

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I came to five guys tonight because I had a gift card. I haven't had it in at least 10 years, but I remember a lot of my friends complained about how average the burgers are here for the price. They were right. I ordered a banana shake for $7 and a hamburger for a whopping $13. Now, I know in n out had a 4x4 for about 8$ and there burger is definitely a better burger at a lower price and to be honest, in n out burgers aren't the greatest. Both places don't fill me up. I was still hungry after. The burger here itself is two small patties, toppings like tomatoes lettuce, pickles and onions and grease. When I picked up the burger with the sesame buns, I thought to myself I could make this myself for less than 2$. The taste was average and oily to me. It was dripping with grease down my fingers each bite which was four by the way. Then the burger was gone in a few minutes and just like that, I was still hungry. For $20, I didn't expect an average to below average experience. The service was bad as well. I didn't like the attitude of the workers at the front and there was only one other customer other than myself inside and somehow, it took over 17 minutes to make my order where other places it usually takes less time. There were two workers there. The price is a major red flag, charging $13 for the hamburger alone without any fries or a drink is absolutely insane. Luckily I don't eat French fries due to avoiding cancerous foods especially after the fries being cooked in peanut oil. Overall, five guys is a 3/5. I'm generous usually, but the experience and moreover, value of the product I ordered was not worth it in my opinion. From experience of eating all types of hamburgers, this one was average at most and honestly, I can create a burger that tastes better myself by going to the grocery store and buying quality meat that's grass fed and it will taste better than this. The shake was watery and to be honest $7 was high especially for the size of the cup. I have had shakes in my past and they were better tasting and not as watery. Inside the place, it was nice and clean, but I just didn't like the wait and the food itself was not as good as I wished it would be. read more

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05 guys 05 guys how much you deserve five stars but won't get it. The customer service is subpar nothing against the cashiers behind the desk. The food is amazing. The flavor is great however, the limited options for add-ons such as sides they give you vinegar and ketchup. This is California. No one using malt vinegar on their fries no ranch no mustardprice a little expensive but not totally un worth it very flavorful good for a single solo lunch maybe not a whole family meal. read more

top tier customer service, from everyone who works at this location, thank you to jessica, and clean!!!! the food is always good here good people read more

First things first The Bacon cheese burger was tasty, but I can get same tasty burger for half the price The fries where extremely salty. Couldn't eat them The grill cheese was horrible. Don't buy that one. I have always wanted to eat there. I paid 0ver 60$ for food. Don't think I'll eat there again read more

the food here is pretty good its one of my favorite places to get burgers but the employees are so rude. I have been coming in here more often with my husband and Kylee S. always has an attitude when helping us out and makes us uncomfortable but acts a total 180 with other customers. totally rude and unprofessional. I only know her name because of the receipt. Maybe its because we come in late, but my husband and I work late and decide to get food here. I also told my brother in law to come in one day because the food is good and he said he got the same treatment as us. We went in all together to eat and again Kylee had the same attitude and made us uncomfortable. read more

I have one question why are the workers not changing out gloves after taking my order on the register? Then , he went and touched everything else.. including the doorway , my meat , the cheese ,cooking fries .. is that sanitary? I thought for sure you are suppose to change gloves when handling food . This is how viruses spread . It's honestly disgusting and I know I won't be back . The person name was Teagan M not sure if that's the person on register but that's what is on my receipt for the name . It was a guy . I also took video and pictures. You guys have to do better. read more

Decided to try this place on a whim. It was our first time ever trying five guys. Big shout out to Julian who was kind and hospitable beyond belief to us. We're literally still in awe. We appreciate him so much for wanting/caring to give us the best first experience ever and are extremely grateful cause oh boy did he succeed at that! Will be returning customers for sure. The rest of the crew was also awesome keeping the place clean, wiping down tables in the dining area and keeping the cooking area clean too. All the food was delicious. Thanks so much to the lovely crew tonight! read more

Haven't been to 5 guys in a while but I will definitely be back! Food was really delicious but what won me over was the excellent customer service by Jessica and Shawn. they really know how to welcome people. Jessica recommended a milk shake (I believe it's called double stuff ) . Boy was she right! They were so polite and greeted me with big smiles. I can tell Shawn loves to cook because that burger was Like I said, I'm definitely coming back! read more

Bacon sandwich was so good... fries were ok cold .... I got a burger for my granddaughter and it looked good

How is this my first time eating here?! Burgers here taste fresh & flavorful while being super filling! I ordered the little bacon cheeseburger & little Cajun fries which didn't seem so little at all once served considering how big the portion sizes are here. The bacon cheeseburger I'd order a million times over again especially with the bacon being cooked to literal crispy perfection. Cajun fries came out hot & fresh & were seasoned generously. If you like fries that are an in between of crispy & soft this is your place. Only complaint are the high prices but on the bright side you are getting a lot & the freshness in quality is definitely there. Service was fast & friendly as I placed my order through their app. This location is pretty busy so ordering through the app is probably the best way to go. The inside is clean & spacious with indoor & outdoor seating provided. Parking is plentiful & easy to find as well. Overall, great experience! read more

Five Guys - Little Bacon Cheeseburger - Burgers Near Me - Valencia, California

Great burger and fries at an elevated price. The service is good and the food comes fast. It is however overpriced. Typical Five Guys inside with red and white decor. Parking is at a mall so can sometimes be a challenge. read more

It's great quick service. The burgers and fries are amazing but the price is steep for what it is. The ambiance is cool with the peanuts and potatoes all around. read more

Don't know why it's been so long since my first visit here?!?!?! Ate at Five Guys years ago when the first opened...oh maybe cuz my ex didn't like them! Well came back and on my gosh really good burger and fries!!! Here's a tip if you want a regular sized burger get the smaller little burger and you'll get one patty...otherwise you end up with two very large patties! The veggies used are so incredibly fresh and the burger is extremely tasty! The fries are good too...and so many!!! While you wait you can even help yourself to peanuts. Will definitely be returning! read more

Five Guys - Oh my goodness...that's a burger!!! - Burgers Near Me - Valencia, California

First. Things. First. I typically LOVE Five Guys and generally have a pretty descent experience... this was an outlier for sure. BUYER BEWARE. BE SURE TO CHECK YOUR ORDER BEFORE LEAVING A FOOD ESTABLISHMENT (*ESP THIS ONE) AND IF IT'S NOT CORRECT AND DOESN'T FEEL RIGHT... WALK AWAY. EVEN IF IT MEANS A GREAT INCONVENIENCE TO YOUR DAY OR THAT YOU MIGHT GO HUNGRY FOR A BIT LONGER THAN YOU WISH TO.... it could be detrimental to your HEALTH, apparently. As you'll see from the *attached pic of my receipt, I clearly, without question, ordered a cheeseburger with: lettuce, tomato, mayo and ketchup. Pretty simple, yes? ...I think we can all agree it does not say: lettuce, a THOUSAND PICKLES, may and ketchup. Normally, I would think that maybe they simply mixed up my order... except in this case: 1. It was a very slow time of day and almost no one in the restaurant 2. I observed the lady who made my sandwich, read the ticket, assemble it and then call me by name and walk it over to me directly. She even read the name on my order directly OFF OF THE TICKET... which as you can see clearly states: lettuce, tomatoes, mayo and ketchup. 3. The other reason I have a hard time believing this was a simple mixup is the sheer AMOUNT of PICKLES she decided to stack in place of the 'tomatoes' I ordered. (*I am also including a pic of 'some' of the pickles on the sandwich... at first I didn't think of taking a pic and I threw several of them in the trash. It wasn't until the final stack I pulled off that I had the thought to take a picture... just as I was coming to the realization that this was highly unlikely an 'honest mistake' and more like an 'unfriendly gesture).' Anyway, I find it INCREDIBLY UNLIKELY that anyone would ever order this many PICKLES on a burger; adding to the unliklihood that this was a simple 'mixup' with another order (in addition to all of the other reasons I've listed here). To make matters worse, I ended up feeling 'not-so-well' not long after 'picking off' all of the 'PICKles' and 'eating half of it anyway' our of pure desperation (I was starving and had driven over 30 min from the restaurant before opening the burger). *I wish I would just have thrown it away! So, needless to say, this was a VERY BAD experience and sadly, I believe there were sinister intentions behind it (I truly hate to say this but it's very difficult to arrive at any other conclusion here) ...But, I keep asking myself: WHY? I was perfectly pleasant and respectful and gave no one any reason to do something like this to me... and besides that... there is NEVER an excuse to do something like this to another human being even 'if' they 'weren't pleasant' or if the person preparing the food disliked another to whom they are serving and/or preparing food for. MOREOVER: What if I was severely allergic to pickles??? and also... all of this also begs the question... why did I feel unwell after eating this burger??? If they went this far to exaggerate their dislike for me by stacking a gillion pickles on my sandwich... what else might they have done that made me feel SICK that 'wasn't' so glaringly obvious? Anyway... BAD EXPERIENCE and I felt compelled to WARN OTHERS to pay close attention to your food being prepared and to check it before exiting a food establishment. I wish I had stood at the counter and WATCHED them prepare this closely but alas! I did not, and paid for it immensely. I highly recommend people out there reading this review MOVE WITH CAUTION and be less trusting in regards to what is going into your temple... read more

Five Guys - Receipt - Burgers Near Me - Valencia, California

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This was our first time here today. My husband was constantly asking to try this place, but I glhave to be honest, the overall 3 star rating made me hesitant. We only have a burger on a rare occasion. Upon our arrival the overall cleanliness and organization of the place was top notch. In fact one staff member was non stop cleaning anything and everything the whole time we were there. The main cash cashier was super friendly and informative. The food even though expensive was awesome. We each had a cheeseburger(2 patties), one with bacon and small fies regular and cajun. Andcthen we left with shakes salted caramel and reeces ( my favorite of the 2) Will definitely be back. read more

Burgers are mediocre, but the prices are way to high! Service is ok, music is stupid loud and I don't know why.

We just ordered from here and I am beyond grossed out. Not only did my husband find a hair melted into his cheeseburger, but I am sure something rotten was on mine. I took one bite into my burger and immediately spit it out. Something just smelled foul/off/rotten in a way I can't even describe. I passed it to my husband to confirm and he said - "DONT eat that, something isn't right." Upon pulling back the foil I found a mushy brown rotten looking piece of lettuce. I am without a doubt positive that the lettuce and god knows what else was rotten and would have made me sick if I continued. Between that and the hair I have absolutely NO faith in their cleanliness or quality control. read more

Five Guys - Burgers Near Me - Valencia, California

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Way too expensive for basic cheap American food. Come here if you want an $8 hot dog.

Sorry guys, I can't recommend a burger when the bun falls apart in my hands. This was my second 5 Guys burger ever and I had the same thing happen then, so it's not a fluke. The ingredients tasted great but the whole thing was a mess to eat. Prices have gone up like everyone else. I'm afraid these folks just can't compare to Hook or Habit. Their fries are good and the service was excellent I'm sorry I can't recommend them read more

Horrible. We spent just under $70 for three burgers (two had bacon) and two fries. We live about 15-20 minutes away and came here on a Friday night after placing an online order. Parking on a busy Friday night is difficult but we thought it was worth it. Our order was late and I overheard the employees telling people who came in that there was no bacon. I was naive and thought maybe my order had the last of the bacon because no employees said anything to me and I would've expected that to be refunded. I get home and all three burgers are wrong with missing toppings, incorrect toppings, and there is no bacon. I call the restaurant and they tell me to come all the way back there so that they can fix my order. I said I want a refund instead to avoid even more of an inconvenience and they told me they don't do that over the phone. I wrote a complaint online and the next day a manager calls me and offers me a refund and some free gift certificates when I'm in the area. Two weeks go by, no refund. They can keep their gift cards I'll never go there again. read more

The burgers are made fresh and worth the price! They are gourmet style with extra added toppings of your choice! Highly recommend! read more

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Hubby wanted a burger for dinner so we went across the street from our hotel and ate at Five guys. Free peanuts for you to munch on as you await your number to be called. We both ordered the cheese burger fries and soda. Hubby likes most any burger. Mine arrived with the bottom bun wet and soggy. When I held the bun up it drained an abnormal amount of fluid onto the wrapper. And the top bun started to split apart, ready to collapse. I brought this to the attention of the staff and the mgt walked over told the staff to remake it and throw away the partially eaten one. The fries were soggy and droopy. The remake burger was topped lettuce and cheese. I declined anymore mushrooms. Likely the culprit . read more

Well, I guess I should start with the positives! They have free peanuts and the sizes are pretty big. I ordered a little bacon cheeseburger and shared the Cajun style fries. The little bacon cheeseburger was big enough, even for my big appetite. I like that I can choose as many or little toppings for free. The beef patty was just okay for me. Maybe my palate that day was off, but I just didn't get why people some people love this versus in n out. The fries on the other hand was so, so good! Next time, I'll try to eat it there instead of taking it home. That may have been the problem. read more

Five Guys - Little bacon cheeseburger - Burgers Near Me - Valencia, California

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Mediocre food. 2 cheese burgers, 1 hotdog, 2 small fries, 2 drinks for $60ish. For $30 I can get all this food in the hood either flavor...what a joke of a burger spot. McDonald's taste better. No flavor at 5 guys. Never again read more

Person from us I would like to say how clean and cook the services and how friendly they are. They always greet me when I'm coming in and leaving. The food is always amazing. Hasn't filled me once. The crew is awesome. They're always cheerful. They should have more people in there or maybe I just come after the rush-hour but anywho thanks for always making me a delicious burger! Oh yeah, I got a little bacon cheeseburger with Cajun fries. It was so good I eat it so I don't have a picture. Lol read more

Five Guys Valencia: Ordered 5 burgers, and you forget the bacon would turn back but traffic sucks right now ughhhh--where's the flavor? Fries were soggy like wet napkin. You Guys Suck... Never again. I'll just eat a shoe--it'll probably taste better!" read more

This in a nutshell is a glorified Fat Burger. $15.52 for a cheeseburger and water cup w 10% tip. Way overpriced. Thursday evening, There were 2 customers before me and 2 customers while I was there. There was a clerk and 3 cooks, and they were hiring! Yeah, the burger was fresh and decent quality, but how good must a burger be for $15. To be fair, it was a double-patty cheeseburger labeled as a cheeseburger. If you check the menu closer they have "little" burgers which are single patty. Strategic sell up to the unknowing. The atmosphere is overly basic. Wooden Chairs and no soft booth seats. Burgers are bagged even if you are eating in. No trays. Music was kinda grunge/beach. Not my genre. This is a once every couple of years burger. Im not drawn to the experience or inspired to return. I don't see how places like this remain in business or have a market. read more

I love the product however I can not justify the expense in the current inflationary market.

Fries for dayyyyyyyyys, and the grilled cheese does it for me. The customer service here's is great, everyone is sweet and pretty positive. They helped me find my new love for their grilled cheese! It is Togo so suggested to call ahead. read more

This place is ass and taste like shit I do not recommend coming here horrible service

Overrated, too much self promotion, mediocre. The first I've been to a 5 Guys was 2011. Next time, to this one, was about 2015. So June 2023, why not? Try it again, maybe it's better these days. Nope, still useless. The atmosphere is plain, for a place that charges $23+ for a bacon cheeseburger, fries, and soda. Service was ok and cheerful. Empty ketchup dispenser, they hoard napkins, and let you know the origin of their potatoes. Who the eff cares where the potatoes came from, as long as they're not radioactive. Little fries was $4.39, what? It was more than enough for an old guy, but it wasn't extraordinary. The burger was cold, the bread cool, the beef was just warm, the "free" toppings were blah. Hardly any bacon. The bread was getting soaked and sloppy while eating. Underwhelming, underperforming, unimpressive for a very expensive burger lunch. I can spend $10 at In n Out and get a better burger experience. So I don't recommend 5 Guys to anyone. I doubt it will get better. All the rave reviews must be from people unaccustomed to what a great burger should be, or just plain have impaired taste buds. Yes, this place is BAD and expensive, for NOTHING. I don't mind expensive, as long as you are impressed, get your money's worth, and leave happy. Eff this place. I should have looked at Yelp before I came here. In my defense, it's been 8 years since the last visit. Never say never again .. but I'll say it because this place deserves it: NEVER AGAIN. read more

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Always enjoyable food at Five Guys, the food is made fresh and at worst you'll get a sloppy burger. The french fries are typically piping hot, and made to order. At this location the prices have continued to climb since opening, that is likely attributable to LA County/Commiefornia's wage rate requirements growing greater than most other parts of the country. Counters are always a little dirty, bathrooms could be cleaner at times, and staff friendliness can be hit or miss. This is par for the course with fast food, however in light of the premium pricing, you always hope for a little more. The quality of the food does not appear to be lacking in any way despite any other potential shortcomings. read more

Five Guys - Menu August 28 2020 - Burgers Near Me - Valencia, California

They he -2 two stars -1 because as soon as I walked in the place smells like butcher shop. If you have seen Rocky Balboa beat up the carcass of the cow in the refrigerator...that's what it smells like in there. -1 cause they make you think to much when you order your burger. Every burger just comes with meat and buns. You choose everything you want or else you just get buns and meat. I'm on lunch don't need to be making it his hard. They have random peanut boxes and oil in the lobby...not sure if it's free or if they are selling it. The burger is great l, fresh and hot! Just don't eat in the place. read more

Five Guys - Burgers Near Me - Valencia, California

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You can order online and they will bring it out curbside , just call when you get there. My burger bun was soggy when I got home but I did add several toppings. I feel like for the price I want lots of toppings Fries here are my favorite !!!! read more

I would have gave this place zero stars if I could. We order at work for lunch and I order the double bacon burger and the burger was so dry and the vegetables were old and the bacon was so tiny you couldn't see it. It was so expensive and I feel like I got so ripped off. Do not go to this place, unless you want food that is over cooked and not fresh. The fries were also soggy and not seasoned. Horrible experience. Negative stars if I can't read more

Excuse me, is it okay to pack these fries to go? All cheeseburgers are under fries. I paid 55 for that mess? It's not worth it at all.I wish I could take my money back. read more

Five Guys - disgusting Cheeseburger with a wet bun - Burgers Near Me - Valencia, California

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Restaurant is dirty this place lacks leadership someone to keep everyone on check there's like 5 workers working but only 2 of them actually working someone needs to clean this place is dirty read more

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Customer service is terrible here, the lady with the tattoos has an attitude and is very rude. I'm not sure who is managing this place but they need to do something about the rude employees. The food was all over the place in the bags, the fries where upside down not even in the cup. When i asked to get them re cupped since the fries where all over the bag the lady was very hostile. read more