Five Star Subaru

3.9 (122 reviews)

Car Dealers

Closed • 8:30 am - 9:00 pm

Add Review

Call

Directions

Website

Five Star Subaru Photos

Five Star Subaru - Snack lounge - Car Dealers Near Me - Grapevine, Texas

Five Star Subaru - Casey going over every buttons and switches with my wife to get her familiar and comfortable with her new whip. - Car Dealers Near Me - Grapevine, Texas

Five Star Subaru - 2022 Subaru WRX Limited in Solar Orange Pearl - Car Dealers Near Me - Grapevine, Texas

+48

Five Star Subaru - My wife making the Suby look sexier! - Car Dealers Near Me - Grapevine, Texas

You might also consider

Recommended Reviews - Five Star Subaru

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.

Start your review...

Browse more easily on the app

Reviews With Photos

Leslie D.

I have had my Subaru serviced here for the last 3 years. I make my appointments on-line ahead of time, but once I had to bring it in unexpectedly on a Saturday and they were able to accommodate me. I have always waited in their customer area (WiFi, snacks, drinks, televisions). All service was performed well, as expected. You get text messages when they inspect your car. There can be some extended waiting times, even with an appointment. I usually bring a book to read or maybe my laptop to get some work done. Also, it's always freezing cold in the waiting area (I asked and was told that they can't adjust the thermostat) so I have to wear long pants and a jacket while I wait regardless of the weather outside.

Rosa B.

Bought a Subaru bc of its safety features, the buying process was ok, but after the sale the attentive care no longer exists. Within a few months I get a cracked windshield , they hired the most inexperienced person to try to repair it , finally after some back and forth with Subaru, they replaced the windshield. Then I go in for a routine maintenance and the idiots at the service department parked my brand new Subaru in the rain with the window opened all the way, My seat , floor mat , and door were wet. When I pointed it out to the service department idiots they grabbed a dirty rag and made it worse. Subaru of Grapevine is the most unorganized dealership that I have encountered. Management has some old ass ppl that have lost their minds, need to retire! The service department is full of inexperienced employees that obviously have had no experience whatsoever, young and childish people. Appointment waiting times are very long, this is bc they're very unorganized and customers get frustrated with the long waiting times. I waited 2 hours only to be told it will be another hour just to patch the tire . I don't consider Subaru the high safety car that is advertised, since I purchased the 2025 Outback it has had more issues in the short time I have owned it , now I understand why they were pushing for me to buy that warranty . I will be looking into trading this Subaru crap for another reliable vehicle . Beware of the service department, they have no experience with vehicle maintenance

This goes out to my guy Jeremy. He went out of his way to help me, and I can't say enough about him. Between him and the dealership they are both great. When you go in, please ask for Jeremy.

Nick V.

Can't say enough good things about experience. Best experience sales person Wife and I dealt with. Since we had internet manager, and came prepared with own financing, most dealers begin to treat you different; Five Star Subaru Grapevine did not, in fact made the process even more streamlined. We are happy with our purchase! Will definitely be coming back when we need next vehicle

See all

Carl B.

9 years ago

I would give this dealership "no stars" if it was possible. I was forced to use Dealer Doc when I purchased a vehicle because I was registering vehicle out of state. Basically the sales tax and registration fees are estimated and collected at the dealership. When I registered my vehicle the tax and registration fees were less than what was collected. Therefore, I was due a refund. I have called several times over the last 90 days (Dealership and Dealer Doc) and I still cannot get a refund. I left messages but nobody would call you back. Debbie (office manager) was kind of short with me on the phone. Even though they call you Honey and Dear, the customer service after the sale was terrible. I'm still getting the run around. Would not recommend this dealership to anyone from out of state. read more

Business owner information

Jeff D.

Carl, we apologize for the delay in your refund. After several calls…

Helpful 0

Thanks 0

Love this 0

Oh no 0

Stephen Z.

9 years ago

For the first time ever I purchased a used car that was available at this dealership. Hopefully it goes well but the staff was excellent and made this a very quick and painless process. Very happy with my experience. read more

Business owner information

Jeff D.

Thanks for your feedback Stephen. We are delighted that you found…

Helpful 0

Thanks 0

Love this 0

Oh no 0

Back

Page 4 of 4

More info about Five Star Subaru

2651 William D Tate Ave
Grapevine, TX 76051
Directions
(817) 438-1700
Call Now
Visit Website
https://www.subarugrapevine.net

Payment methods

Does Five Star Subaru take credit cards?

Yes, Five Star Subaru takes credit cards.

Other Amenities

Does Five Star Subaru have free WiFi?

Yes, Five Star Subaru has free WiFi.

From the Business

Specialties

Visit Five Star Subaru of Grapevine for a new Subaru lease or to buy a used Subaru. When you choose our Subaru dealership in Grapevine, TX, you can take advantage of expert Subaru service and financing.

History

Established in 2016.

The newest member of the Sam Pack Five Star Auto Group was opened on Nov. 1, 2016.

Meet the Business Owner: Sam P.

Mr. Sam Pack is the owner of many auto dealerships in the DFW area. The Sam Pack Five Star Auto Group has been active in Texas for over 37 years.

More Info

Hours

Ask the Community - Five Star Subaru

Don’t See Your Question? Ask Away!

Review Highlights - Five Star Subaru

“We returned later to purchase and we were paired up with Landon to complete the paperwork.”

Mentioned in 9 reviews

You might also consider

Texas Toyota of Grapevine

2.1

(739 reviews)

Philip handled my emergency service, and I was so impressed by the professional and positive energy…read morewith which it was handled. It is head and shoulders above what I have experienced elsewhere in the area, and I was so grateful and impressed. Thank you!

Had my 4Runner serviced here and I was not impressed or blown away…read more Here are my thoughts : Pro - the service was okay (just a basic oil change) - but I was informed via text (sending me to an online form) about which "add on's" (and there were so MANY!) that I wanted to add and from the same form - I could either accept or decline each option. The reasoning behind each option was stated in the online form which helped me a lot deciphering the garage speak lingo. Except!!!! The whole place is terrible to sit and wait in. The service area desk area does not have great signage and when you do go wandering to find your tech - you have to dice with traffic coming into the service area itself as you have to cross over the other side. It would be simpler if there was a small help desk on the "waiting side". Speaking of the waiting side - pretty much ALL of the seating is worn through or could do with a deep cleaning (especially the extremely tired looking and forlorn 2 massage chairs that I wouldn't even dare to go near!) and even if that doesn't put you off - the music inside the dealership is being played at super loud night club levels!! They should really have a quiet room available for people who value their hearing! Lastly, I walked around the entire dealership several times looking at new car options as I am tinkering with getting a new car. However I was very much ignored and was not approached at all for help. Despite several other (male) customers being helped immediately. I guess I will be purchasing else where

Grapevine Ford

1.9

(525 reviews)

My experience for buying my 2018 F150 was great. My salesman, Curtis, was great. The down side is…read morethat I bought a Ford F150. Since 30,000 miles my engine makes a very loud rattling sound every morning when I start it. Every morning it sounds like there isn't any oil in the engine. Grapevine Ford sold me an extended warranty. That is good news, since it looked like I would need it. I now have 62,000 miles and the start-up noise is twice as bad. The service department has a great team, but they are servicing Fords, so not good news. They can't repair the noise because the check engine light doesn't come on, so there are no emissions issues. Seriously, emissions light? What does that have to do with my engine sounding like it is falling apart every time I start it? I was told that the extended warranty company wouldn't cover it either, because the check engine light was not coming on. I finally went to a mechanic to ask what my engine issue was, and he said this a common problem with this Ford engine. The Cam Phasers are going out. Next, I had to find out what Cam Phasers even were! Again, I reached out to my service advisor at Grapevine Ford. What he told me really told me a lot about Ford Motor Company. He said that he and one of the dealer's mechanics had already had to replace the Cam Phasers on their vehicles. I asked him why he didn't tell me about this in the beginning? He then told me again that he couldn't fix the issue until the check engine light came on. I then went to my salesman, who instructed me to trade it in and let the next guy worry about it. Next, I called the extended warranty company, Mechanical Protection Plan, MPP, to try to get the issue covered under the warranty and was again told that if my check engine light doesn't come on, he doesn't have to do anything. There are no emissions problems. Simply amazing! Next, I tried to contact Ford directly. I left a voice message and after 2 days had not heard back from anyone. So then I decided that posting on 'X' might make a difference. I immediately received 2 responses. One, from a customer that had the same issue and he told me I was wasting my time trying to talk to Ford. He said they would talk to me and pass the information on. The other message was from Ford with a phone number to call. Had a great conversation with a nice lady, that basically said, "I understand your frustration, but there isn't anything I can do, I am just a social media person, but will pass the message on." Next, I was at the Texas State Fair. I spoke to the representatives there and a couple of the more seasoned people were aware of the engine problems. I was told they would look into it and get back to me. I really didn't expect anything, and didn't get disappointed. I wasn't at the fair for this reason, but it was interesting that they knew about the issue in this engine. With the pricing of the new F150's, trading is not an issue. Plus, I wouldn't pass this issue on to anyone else. Not sure what to do at this point.

CRITICAL WARNING: Late-Night Exhaustion Tactics, Document Discrepancies & Hostile Management…read more My household--consisting of a small business owner and a practicing physician--is posting this formal warning regarding the predatory closing protocols and severe administrative misconduct under Senior Partner Chaz Gilmore at Grapevine Ford Lincoln. On December 13th, we executed a vehicle purchase under conditions of extreme late-night fatigue at 11:00 PM. The finance department explicitly leveraged our physical exhaustion to execute a bait-and-switch on an advertised corporate promotion, unilaterally compressing a promised 90-day initial payment holiday down to a 45-day billing cycle within the rapid digital signature stack without transparency. To compound this, the dealership generated defective closing paperwork by printing a completely non-existent, compiled hybrid address line that merged a legacy historical street address from an entirely different town with our current city parameters--completely ignoring our valid Texas Driver's Licenses handed to them at the desk. This clerical failure caused immediate processing errors with the Texas Department of Motor Vehicles (TxDMV), keeping our official validation stickers in legal limbo and forcing my wife to physically return to the showroom months later to hunt down the missing state tags they failed to deliver. When confronted directly with these documented contractual and administrative blunders, Senior Partner Chaz Gilmore completely abandoned professional decorum, launching into an unhinged, emotional, verbal tirade on the phone. If these severe administrative discrepancies were a minor issue or a laughing matter, an executive with his stated decades of administration would have easily dismissed them. Instead, he completely blew up and acted outside of professional character because he knows his staff dropped the ball on legally binding documents, exposing a systematic failure in his administration. State regulatory oversight agencies most definitely need to look into the evening closing structures and contract data workflows utilized by this dealership group expeditiously. Look at every single line of your contract before signing at this location.

Park Place Lexus Grapevine

4.0

(188 reviews)

Buying the car was perfect, but the service department is questionable. We have a two year…read morewarranty on a certified resale. A six month free maintenance service, with only 3,000 additional miles, was done with a report of needing new rear breaks in the very near future. When I complained to my salesperson and service advisor that it should have been corrected before the sale, miraculously, at the 12 month inspection, the brakes were fine, but I did get about 800$ worth of suggested maintenance which I didn't do. This is our 3rd Lexus, and I wonder if the Certified Resale is legit and if proper maintenance is done before the sale.

I am a first time Lexus buyer. My sales professional was Jessica M. And she was amazing. She is…read more knowledgeable and professional, but also very approachable. She answered all my questions and made me feel comfortable. She introduced me to other staff members that I will be working with later on. The warranty that Lexus offers is great!

Audi Grapevine

2.9

(204 reviews)

Robert was my salesperson. He was very professional and eager to help. My wife and I arrived there…read moreto look at a Ram 1500 truck, kinda late in the day. We had another appointment late that evening and didn't have as much time as we would have liked. However, Robert did his best to move things along quickly. It would have worked, I think, but looking at the traffic jam that was building up on the freeway outside made me think we needed to leave a lot earlier. Still, most of the paperwork was completed and I decided to pick the truck up the next business day. Both Robert and the finance guy, Dax(?), were awesome in getting as much done as quickly as possible. Not their fault I decided to postpone. Robert took care of the two concerns I had about the truck and everything was shipshape when I picked it up. The price was good and there was no pressure. Thanks guys!

Called to see how long it would be to remove a service code that was popping up on the vehicle…read more They stated it would take 8 minutes on the phone so I came in because this time was realistic. Once I arrived, they told me it would be 15 minutes for them to remove the code. Then I waited 40 minutes for them to remove a code on the car. I would have preferred they stated the truth from the beginning. However the positive news is that they fixed it and for that they deserve 3 stars.

Grapevine Dodge Chrysler Jeep

2.0

(357 reviews)

Great customer service and pricing! I had a very smooth buying experience and they treated me with…read morea high degree of respect, ethics and integrity. Very refreshing experience! Brandon, Jett and Shane made a great team finding me a very specific vehicle, color, and trim, going completely out of their way to make it happen. Couldn't be more excited! Thank you guys!

Thank you Q! If you're in need of a vehicle ask for Q. Made the process so easy and simple, felt no…read morepressure at all. Helped me get the vehicle I wanted at the price I wanted! Couldn't be happier with my experience!

Grapevine Lincoln

2.5

(54 reviews)

We're new to the area and decided to visit Grapevine Lincoln with our Nautilus. We were…read morecompletely satisfied with the service advisor (Heath) and the quality of the work performed. We'll be back for the next service interval.

UPDATE: I give kudos to Fernando our sales rep. He picked up my mom's vehicle from where I worked…read moreat since it was less than 20 miles from the Grapevine Lincoln to get the vehicle looked at. After close to a week I had to call to find out the status of the vehicle. At that point my mom was getting frustrated about the situation. The was her 3rd Lincoln that she bought and before that it was a Mercury. She has brand loyalty. Fernando started to call for the next 2 days to give me a status on the vehicle. I have nothing but praise for Fernando in take care of the situation. The only reason I am giving them 4 stars is simply put the 19 mile travel distance for the maintenance option that my mother bought. We were told that it was 35 miles when in realty it was 19. Initially the car buying experience with Grapevine Lincoln was quite easy. Fernando was receptive to what we needed. The one thing that we needed is the pickup and delivery for service since the vehicle we bought was for my mom. We were told that service has to be within a 35 mile radius. That turned out to be untrue. I tried to set up a service and was told that not within the 19 mile radius. The car has a shimmy when getting to speed of 35. We have not even had the vehicle for 24 hours. If this is not fixed we will be taking the car back and finding another dealership.

Grubbs Infiniti

2.8

(344 reviews)

Purchased my 1st infiniti with Grubbs! QX60, Great experience for the most part just a little…read morehiccup with them finding the second key to my ride. I was at the dealership longer than I needed to be because of a miscommunication.

To Whom It May Concern,…read more I am writing to file a formal complaint regarding my experience with your salesperson, Jay McCartin. I had been communicating with Jay about a GMC Yukon and was led to believe that the vehicle was available for purchase. Based on those conversations, I drove all the way from Forney to your dealership. Upon arrival, I test-drove the vehicle and reviewed the Carfax report, investing a significant amount of my time in the process. After completing all of that, I was informed by another employee--not Jay--that the vehicle had already been sold. I find it extremely disappointing and unprofessional that I was not informed of this before making the trip or that Jay did not communicate this information to me directly. To make matters worse, after I left the dealership and expressed my frustration about the situation, I discovered that Jay McCartin had blocked me on Facebook. Rather than addressing my concerns professionally, it appears he chose to cut off communication entirely. I found this behavior unprofessional and inappropriate for someone representing your dealership. This entire experience reflects a serious lack of communication, professionalism, and respect for a customer's time. Had I been properly informed that the vehicle was no longer available, I would not have spent my time and money traveling to the dealership. I expected much better customer service from a dealership of your size and reputation. The way this situation was handled left me feeling misled, frustrated, and disappointed. I believe management should be aware of this experience and take appropriate steps to ensure other customers are not treated in the same manner. I would appreciate a response regarding this matter and an explanation of how your dealership intends to address these concerns.

Freeman Buick GMC

2.7

(134 reviews)

I had my Buick Enclave in for service, and after repairs, the sound was still there. I returned…read morethe vehicle, and they stated that I just needed to drive it for another 100 miles, and it would be fine. I explained to them that they needed to take another look under the hood. After they put it on the lift, it turns out that the supposed part they repaired needed to be replaced again??? I spent 20-plus years in the car business, and I know for a fact that they just did a spackle job and did not replace the part that they stated was replaced the first time. I will never take either one of my Buicks to this dealership again.

Sales rep was great to work with- nice guy. Sales manager screwed over the deal that the rep worked…read morehard to get. Was told 60,000 at 2.9% was a done deal- came in and they decided go back on that and attempt to charge $1,900 more after 60,000 was set out the door price. Cost was not the issue- the fact that they went back on what they said was done is the issue. Would not trust what they say here. Again- sales rep I worked with was a good guy- sucks they couldn't honor their commitment.

Sewell BMW of Grapevine

3.8

(173 reviews)

I had an absolutely wonderful experience at Sewell BMW Grapevine, and my salesperson, Audland…read moreGumbs, was truly outstanding. From start to finish, he was professional, patient, knowledgeable, and attentive. He made the entire car-buying process smooth, easy, and completely stress-free. He answered all of my questions, kept me informed every step of the way, and made sure I felt comfortable and confident with my decision. His customer service went above and beyond, and I truly appreciate how well he took care of me. I would highly recommend Audland Gumbs to anyone looking to buy a car at Sewell BMW Grapevine. Thank you for making this such a great experience!"

I had an excellent experience purchasing my 2024 BMW iX from Sewell BMW of Grapevine. I spent…read moreseveral weeks researching iXs across the country, and the team was responsive throughout the buying process, answering my questions, providing the inspection report, CARFAX, build information, and everything I needed to make an informed decision. They were transparent, professional, and there were no surprises. Since I live about 200 miles away, I really appreciated that they accommodated my long drive by having everything prepared before I arrived. The paperwork was ready, the vehicle was exactly as described, and the entire transaction was efficient, allowing me to get back on the road quickly. After I got home, I realized the 120V adapter for the BMW Flexible Fast Charger was missing. In fairness, I was in a hurry to get back home and didn't notice it before leaving the dealership. Once I contacted Sewell, they quickly located the missing adapter and shipped it to me via express delivery. I really appreciated how promptly they resolved the issue and stood behind the sale. What impressed me most was that the level of customer service didn't end when I drove off the lot. They followed through, communicated with me, and made sure everything was taken care of. I'm extremely happy with my iX and the overall experience. Even though I live about 200 miles away, I would absolutely go out of my way to purchase another vehicle from Sewell BMW of Grapevine in the future. I highly recommend them to anyone looking for a BMW.

GivemetheVIN.com - Dallas, TX

3.9

(349 reviews)

I was purchasing a new car so I wanted to sell my Ruby Red 2018 Mustang Ecoboost Premium with only…read more16,000 miles to use as down payment. Dealer trade in offers were around $16,000 up to $17,000. Blue Book trade in value was around $16,500 to $18,000. Blue Book Private Party price is around $19,000 - $20,000. We provided our own car loan company that was indepandant from the car dealer and the agent suggested trying givemethevin.com I wasn't too excited about the hastle of selling the car private party. So I called givemethevin.com on Monday 3/9/26 and had a nice conversation with Jennifer. She asked for information about the car and some photos of my car. After hanging up I was able to send her the information and within an hour of our first conversation she called me right back with an excellent offer and asked if I was interested. I was very happy and excited about the offer. Then she asked for some other sepcific pictures of the car and documents. Jennifer and I talked again on 3/10/26 she made an offer of $19,750, oh yeah! Selling it private party I was going to ask $20,000 and if it got desperate I would have gone down to $18,000. So $19,750 was way above my expectations. Finalizing the documentating was completed the same day with a plesant lady named Monica. I was given instructions on completing the documentation and on where to deliver the car (40 miles away) and made an appointment for delivery on 3/11/26. When I arrived there the man who did the intake inspection was nice to work with and he already had the $19,750 check in hand. That took around 20 minutes then they paid for an Uber Chevy Suburban to drive me home. Three pain free days and $19,750 from start to finish was an outstanding experiance and givemethevin.com is a very honest and classy operation. I recommend them to anyone. I wish that I had more cars to sell.

It has been a seamless and straight forward experience each time I've used GivemetheVIN.com to sell…read moremy cars. John and Brian were great to work with and answered my calls/texts/emails even after business hours to get the deal done in a timely manner. Offer on my car was very in line with estimates on KBB and fair. I arrived at the drop off appointment and less than 10 minutes later I am walking away with a check in hand.

Why does Yelp recommend reviews?

Hundreds of millions of reviews are posted on Yelp, and our automated recommendation software works in the background to showcase the reviews that it …

27 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Mary G.

9 years ago

We were considering several vehicles, but were most interested in the Subaru Forester and went to Sam Pack's Subaru in Grapevine where we met Dustin. We took 2 cars for a test drive and he showed us features and differences between the Outback and Forester. It was strangely relaxing; not at all what we had been used to at a dealership. No pressure, no games. The following weekend we west to a couple of other dealerships to check out different brand SUVs, then went to a Subaru dealership in west Fort Worth. In all cases we ran into the same old thing - talk to a salesperson, they take our info back to financing, back to us to renegotiate, closer comes in.... We decided to go back to Sam Pack, but arrived just after Dustin had left for the day. We were referred to Lee, and told him right away that we had been talking to Dustin and felt we should stay with him. We told him we were interested in Certified Pre-owned Outback with Eye-Sight safety features. Lee took our phone #s and told us there was one on it's way in and we should be able to see it in a few days. He kept up with us over the next couple of days with status, pictures and another possible vehicle. He called us to come in about a 2017 Outback Limited, Certified Pre-owned, less than 9K miles that was being certified. We were very interested, but again brought up our first contact with Dustin and Lee assured us that they had a different viewpoint there and he would not be taking a customer from him, but they would both be compensated. While we were there Dustin came over and confirmed what Lee had told us, that they were there to take care of customer, not compete with each other. We purchased the Outback and left with very favorable impression from start to finish. We have never had such a low-key, pleasant experience buying a car ever. I would highly recommend Lee, Dustin and Sam Pack Five Star Subaru. read more

Mike Furtney

8 months ago

Everything! The Five Star Team is the best automotive dealership I've worked with in over fifty years of automotive ownership. The Customer Satisfaction orientation is evident with the first person that greets you on every visit. During the last year Five Star Subaru partnered with me to transform my 2024 Forester Wilderness from a very capable Over-land SUV to an "extremely" capable and fun Overland-land vehicle! Beginning with the installation of Subaru metal skid plates protecting the engine, transmission, differential and both fuel cells. Next a Subaru trailer hitch and outsourced seven-pin electrical connector for trailer electrical brakes was added. The Five Star Subaru team collaborated with me to select an excellent wheel-tire combination that increased the over-landing capability and enhance the already rugged over-landing profile. The build was completed with installation of a two-inch suspension strut lift underneath, rock-sliders on the side, brush guard up front and external spare tire carrier in the back. The following is an incomplete list of the Five Stare Team Members that continues to make my Subaru experience the best possible. Dana Ramirez , Receptionist Shontell Williams, Certified Sales Professional Jason Womack, Service Manager Ryan Murray, Shop Foreman Colin Housknecht, Service Advisor Deion Thomas, Service Advisor Travis Terrell, Service Advisor Camoron Pellot, Access. Coordinator Marquis Cole, Accessory Technician Dylan Freeman, Express Advisor Tyler Barnett,, Express Advisor Alejandro Lopez, Maintenance Tech. It's Colin Housknecht's excellent customer service skill set, Camoron Pellot's and Marquis Cole's high level technical expertise and Jason Womack's uplifting natural leadership that round out the team that keeps me as a satisfied Five Star Subaru customer! read more

Christian H.

8 years ago

The name says it all: Five Star Subaru of Grapevine... Having some 20+ years of buying performance cars, I was impressed by how unique this dealership is; where all (as in All... since I interacted with sales, finance, service, & parts; I even, mistakenly, barged into the GM's office; he was kind enough to receive me and call one of his sales team to assist me. In fact, I have never been to a car dealership where everybody really strived to provide good customer-service, consistent with the guidelines of Five Star Subaru; it is obvious that this top-down, customer-oriented approach, makes Five Star Subaru 'The Number One' choice, transcending all car dealerships! Being a long-standing fan of WRXs & STIs, I went there for the cars... But ended up liking the people as well. Luckily, and very truly, that is the reality of shopping cars at Five Star Subaru of Grapevine. No wonder, they are at the top: if the Sam Pack Auto Group keeps earning awards, it is because of the impeccable people who work there (Toni, Stephen, Frankie, Freddie, Marcus, Mike & James...) Besides, what impressed me most was the efficiency of their staff: all employees are working, with no idle/down-time; there are NO secretaries/gate-keepers doing nothing, while walking around and smiling... Therefore, words are never enough to express my praise; by now, it is very clear that Five Star Subaru of Grapevine is my Automotive Paradise (and my best) car-buying experience ever: Competence, topped by courtesy. Money negotiations is very smooth and drama-free (no games, or hustling; all prices are on-line... and voilà). Very simply: Try it to believe it! read more

Daniel H.

9 years ago

First I'll say that my wife and I do not work at Subaru, have family and/or friends at this dealership. Simply, we loved this place: Five Star Subaru of Grapevine, TX. And highly recommend! In mine and my wife's 30 years of buying cars, our experience with Five Star Subaru in Grapevine TX was the best ever; second to none. Here's a quick recap, I was looking for a Subaru to replace my previous Crosstrek lease. I went to this dealer's website and saw the Subaru I wanted to test drive in stock - Lee McDaniel was our sales person and was polite and courteous on the phone. So, my wife and I went in and met Lee in person - we liked him right away. Friendly, knowledgeable and willing to help without be "salesy". Well, I test drove the car I wanted and bought the car that day. In prepping the car, Marcus, the service manager, went above and beyond. He prepped the car exceptionally and added some touches I didn't even ask for. BUT, here's the proof in the pudding: My wife and I ended up buying two more Subarus from Lee, one for her and one more for my daughter - (3) total Subarus bought in two days. AND, my wife has always been a Volvo fan! Go figure. That's how awesome our experience was there. They should call themselves 10-Star Subaru - ha! read more

Denise F.

9 years ago

I purchased a car for my daughter and worked with John Mosqueda. I got there about an hour before they closed. John did not rush me and showed me several cars. By the time I had made my decision and the papers were written up, the dealership was closed. While I was with the finance person, John kept my daughter entertained by having her practice parking between yellow cones. She had a great time and thought John was super. I have to agree with her. My experience was so great I went back a few weeks later and bought a car for myself. This time I worked with Wing Yip. He was also great. Showed me several cars. The entire process was easy and I felt like family. Everyone, including the manager, welcomed me back. Wing even set up my phone to the Bluetooth in the car. Super Great Folks! read more

Kaitlyn P.

230

8 years ago

Subaru Grapevine is awesome! I was greeted at the door by Landon and he was very kind and professional. Landon helped me pick and ultimately buy my first car and made me feel informed, comfortable, and was not pushy at all. I felt like he was a friend on my side and wanted to help me get the best deal possible. I ended up leaving to go to lunch and when I came back Landon was with another client so I switched to Cameron. I was apprehensive of the switch at first since I had established rapport with Landon, but Cameron was equally as wonderful! I was surprised by how friendly everyone was there. The financing part took quite a bit longer than I would have liked, but both Cameron and Landon checked in on me periodically. If you have either of them then you're in good hands! read more

Lindsey H.

9 years ago

We bought a Certified Outback from these guys yesterday and it was the most pleasant dealership experience we've had. Landon, Cameron and Frankie were awesome. Landon and Cameron (in sales) were extremely knowledgeable about Subaru vehicles & made our decision to purchase very easy. Frankie (in finance) was super friendly & was able to get me a great rate! He even got my boyfriend a Subaru coffee mug. On top of the fantastic customer service, October is also "Bring Your Dog to Work" month, so there were puppies on site- which makes everything more enjoyable. We love the Subaru culture and would recommend this state-of-the-art facility to everyone! Thank you guys so much for your help! We will be back for our next Subaru! read more

Brenda K.

9 years ago

The experience we had at Sam Pack's Five Star Subaru was undoubtedly the finest car-buying experience we have ever had. To get to this dealership, we actually drove past many others and originally even visited several of them. What made our experience so exceptional was that we had the good fortune to work with Landon Adams. Because he is such an asset to your organization, we will not hesitate to send friends and family to him for guidance and expertise. I know he will provide them with the exact same dedication and excellence we received. Congratulations and thank you to the dealership for providing us with such a positive experience. Brenda Knowles read more

Tami L.

8 years ago

We had the best experience today purchasing a new vehicle from this dealership. The sales support from Landon as well as the entire Subaru staff at this location was outstanding. The process could not have been more efficient and we left the dealership understanding all the technology our new vehicle offered. Outstanding job by a superior service minded staff and a donation in our name to a local charity to boot! P.S. if you haven't researched Subaru lately, the technology in the safety arena is amazing and they are nice looking vehicles! read more

Robert C.

5 months ago

I had an outstanding experience working with Ray Kirven at Five Star Subaru in Grapevine, TX. Ray was incredibly informative, patient, and genuinely helpful throughout the entire process. He took the time to answer all of my questions, explain every detail clearly, and made sure I felt comfortable at every step. Ray never rushed me or pressured me, just honest guidance and top-notch customer service. If you're looking for a salesperson who truly goes above and beyond, I would highly recommend Ray Kirven. Exceptional service all around! read more

Sabatha R.

7 years ago

I recently gave this dealership a 2 star review out of five but I am editing the review to give them 5 stars now. They reached out to me and made things right. And for that I am grateful to Mr. Hooman (general manager) and my salesman Spencer. They truly care about their customers and want to make sure they are completely satisfied. I definitely will be returning back for the simple fact that Mr. Hooman went above and beyond in handling the matter. read more

Glenn B.

9 years ago

I don't know about you, but I hate buying a new car. Don't get me wrong, I love new cars, I just hate dealing with car salesman. I recently bought a new Outback at Five Star Subaru and it was a great experience. I dealt with Bill Klozik and he did everything he could to make the process as easy as possible. From negotiations to taking the car home, this was the best car buying experience I've ever had. Thank you Bill and thank you Five Star Subaru. read more

Mitchell B.

5 years ago

The Service department hits it out of the park. I have come in angry a few time with workmanship issues caused by either the dealer or a vendor of the dealer. They never hesitated to repair it or even try to have me prove they were responsible. The just apologize and get the car fixed at no cost. I will continue to come back here even if it is more expensive. They are human and will make mistakes, but they fix them when pointed out. read more

Judy L.

8 years ago

We just met our new family at Five Star Subaru in Grape Vine, Texas. Landon, our salesperson, was so knowledgeable and friendly. We actually came just to look, but the car, the kind service, the prices (especially the discounts), and Landon's knowledge of Subaru cars and company made us stay for a longer look and eventually the purchase of my new favorite car ever! The deals are amazing! I LOVE MY OUTBACK. Thanks Landon! read more

Todd H.

9 months ago

i recently purchased a used wrx here and my salesman Cameron, the sales team, a manager named Casey , Travis is service and the service team made my experience excellent and took care of an issue they ultimately did not have to and really showed what kind of dealership this is. love the car and was a great price. Its encouraging to find a business where people stand behind their word! thank you! read more

John K.

10 years ago

We purchased a 2017 Subaru Forester from this dealership last night. We worked with Keith and he was super transparent and gave great customer service. I've purchased many cars in my past and I've seen some very poor managed dealerships. This is not one! Beautiful facility and great staff, open minded and courteous. Definitely give them a shout if your in need of a car. Ask for Keith!! read more

Michelle R.

9 years ago

I purchased my new Subaru Forester on Earth Day, so I would always remember that special date. I thought everyone was very helpful, kind and professional. They made the process easy and fast. The sales rep picked out a car that was exactly what I wanted. I couldn't ask for anything more. 3 weeks later, lovin my car even more. I strongly recommend Five Star Subaru. Great location too. read more

Joan A.

8 years ago

I bought a 2018 Crosstrek. My sales rep Wing Yip was awesome. He was patient, understanding & flexible. Had a few hiccups and he helped me every step of the way. I can still reach out to him and he promptly answers my questions. He could ignore me since the sale was finalized, but yet he doesn't. Everyone was extremely friendly. Great buying experience. read more

Leslie G.

8 years ago

I have used this dealership for my Subaru service needs for the last few years and have ALWAYS been extremely satisfied. From oil changes to brake replacements, etc...the Service Staff are always friendly, knowledgeable and fair. I would definitely recommend them! They greet you with a smile and genuinely want to do a great job and earn your business. read more

Erik T.

9 years ago

My experience at 5 Star Subaru and with Peter Pacheco in particular was outstanding. His honesty, knowledge, and straightforward approach was much appreciated and made the car buying experience enjoyable. I give my highest recommendation to Peter and will encourage friends and family to contact him if they are in the market for a new vehicle. read more

See more unrecommended reviews

Five Star Subaru - car_dealers - Updated July 2026

People who viewed Five Star Subaru also viewed

Hiley Mazda of Hurst

110 reviews

Norm Reeves Mazda Irving

134 reviews

Sewell INFINITI of Dallas

197 reviews

Town North Mazda

229 reviews

Park Place Volvo

97 reviews

Hiley Mazda of Fort Worth

49 reviews

Far West

Sewell Subaru of Dallas

255 reviews

Alliance Hyundai

10 reviews

Far North

Five Star Auto Sales

13 reviews

Five Star Subaru

Five Star Subaru Photos

You might also consider

Recommended Reviews - Five Star Subaru

Reviews With Photos

More info about Five Star Subaru

Payment methods

Other Amenities

Ask the Community - Five Star Subaru

Review Highlights - Five Star Subaru

You might also consider

Texas Toyota of Grapevine

Grapevine Ford

Park Place Lexus Grapevine

Audi Grapevine

Grapevine Dodge Chrysler Jeep

Grapevine Lincoln

Grubbs Infiniti

Freeman Buick GMC

Sewell BMW of Grapevine

GivemetheVIN.com - Dallas, TX

Why does Yelp recommend reviews?

27 reviews that are not currently recommended

Five Star Subaru - car_dealers - Updated July 2026

Browse Nearby

Browse Brands

Related Cost Guides

Related Searches in Grapevine, TX

People found Five Star Subaru by searching for…

Trending Searches in Grapevine, TX

Browse Articles

People who viewed Five Star Subaru also viewed

Five Star Subaru

Five Star Subaru Photos

You might also consider

Recommended Reviews - Five Star Subaru

Reviews With Photos

More info about Five Star Subaru

Payment methods

Other Amenities

Ask the Community - Five Star Subaru

Review Highlights - Five Star Subaru

You might also consider

More businesses like Five Star Subaru

Texas Toyota of Grapevine

Grapevine Ford

Park Place Lexus Grapevine

Audi Grapevine

Grapevine Dodge Chrysler Jeep

Grapevine Lincoln

Grubbs Infiniti

Freeman Buick GMC

Sewell BMW of Grapevine

Trending businesses in Five Star Subaru's area

GivemetheVIN.com - Dallas, TX

27 Five Star Subaru reviews that are not currently recommended

Why does Yelp recommend reviews?

27 reviews that are not currently recommended

Five Star Subaru - car_dealers - Updated July 2026

Browse Nearby

Browse Brands

Related Cost Guides

Related Searches in Grapevine, TX

People found Five Star Subaru by searching for…

Trending Searches in Grapevine, TX

Browse Articles

People who viewed Five Star Subaru also viewed