Toyota of grapevine costumer service was able to solve my issue thank you for takin the time to…read morereview

Had my 4Runner serviced here and I was not impressed or blown away…read more Here are my thoughts : Pro - the service was okay (just a basic oil change) - but I was informed via text (sending me to an online form) about which "add on's" (and there were so MANY!) that I wanted to add and from the same form - I could either accept or decline each option. The reasoning behind each option was stated in the online form which helped me a lot deciphering the garage speak lingo. Except!!!! The whole place is terrible to sit and wait in. The service area desk area does not have great signage and when you do go wandering to find your tech - you have to dice with traffic coming into the service area itself as you have to cross over the other side. It would be simpler if there was a small help desk on the "waiting side". Speaking of the waiting side - pretty much ALL of the seating is worn through or could do with a deep cleaning (especially the extremely tired looking and forlorn 2 massage chairs that I wouldn't even dare to go near!) and even if that doesn't put you off - the music inside the dealership is being played at super loud night club levels!! They should really have a quiet room available for people who value their hearing! Lastly, I walked around the entire dealership several times looking at new car options as I am tinkering with getting a new car. However I was very much ignored and was not approached at all for help. Despite several other (male) customers being helped immediately. I guess I will be purchasing else where

My experience for buying my 2018 F150 was great. My salesman, Curtis, was great. The down side is…read morethat I bought a Ford F150. Since 30,000 miles my engine makes a very loud rattling sound every morning when I start it. Every morning it sounds like there isn't any oil in the engine. Grapevine Ford sold me an extended warranty. That is good news, since it looked like I would need it. I now have 62,000 miles and the start-up noise is twice as bad. The service department has a great team, but they are servicing Fords, so not good news. They can't repair the noise because the check engine light doesn't come on, so there are no emissions issues. Seriously, emissions light? What does that have to do with my engine sounding like it is falling apart every time I start it? I was told that the extended warranty company wouldn't cover it either, because the check engine light was not coming on. I finally went to a mechanic to ask what my engine issue was, and he said this a common problem with this Ford engine. The Cam Phasers are going out. Next, I had to find out what Cam Phasers even were! Again, I reached out to my service advisor at Grapevine Ford. What he told me really told me a lot about Ford Motor Company. He said that he and one of the dealer's mechanics had already had to replace the Cam Phasers on their vehicles. I asked him why he didn't tell me about this in the beginning? He then told me again that he couldn't fix the issue until the check engine light came on. I then went to my salesman, who instructed me to trade it in and let the next guy worry about it. Next, I called the extended warranty company, Mechanical Protection Plan, MPP, to try to get the issue covered under the warranty and was again told that if my check engine light doesn't come on, he doesn't have to do anything. There are no emissions problems. Simply amazing! Next, I tried to contact Ford directly. I left a voice message and after 2 days had not heard back from anyone. So then I decided that posting on 'X' might make a difference. I immediately received 2 responses. One, from a customer that had the same issue and he told me I was wasting my time trying to talk to Ford. He said they would talk to me and pass the information on. The other message was from Ford with a phone number to call. Had a great conversation with a nice lady, that basically said, "I understand your frustration, but there isn't anything I can do, I am just a social media person, but will pass the message on." Next, I was at the Texas State Fair. I spoke to the representatives there and a couple of the more seasoned people were aware of the engine problems. I was told they would look into it and get back to me. I really didn't expect anything, and didn't get disappointed. I wasn't at the fair for this reason, but it was interesting that they knew about the issue in this engine. With the pricing of the new F150's, trading is not an issue. Plus, I wouldn't pass this issue on to anyone else. Not sure what to do at this point.

CRITICAL WARNING: Late-Night Exhaustion Tactics, Document Discrepancies & Hostile Management…read more My household--consisting of a small business owner and a practicing physician--is posting this formal warning regarding the predatory closing protocols and severe administrative misconduct under Senior Partner Chaz Gilmore at Grapevine Ford Lincoln. On December 13th, we executed a vehicle purchase under conditions of extreme late-night fatigue at 11:00 PM. The finance department explicitly leveraged our physical exhaustion to execute a bait-and-switch on an advertised corporate promotion, unilaterally compressing a promised 90-day initial payment holiday down to a 45-day billing cycle within the rapid digital signature stack without transparency. To compound this, the dealership generated defective closing paperwork by printing a completely non-existent, compiled hybrid address line that merged a legacy historical street address from an entirely different town with our current city parameters--completely ignoring our valid Texas Driver's Licenses handed to them at the desk. This clerical failure caused immediate processing errors with the Texas Department of Motor Vehicles (TxDMV), keeping our official validation stickers in legal limbo and forcing my wife to physically return to the showroom months later to hunt down the missing state tags they failed to deliver. When confronted directly with these documented contractual and administrative blunders, Senior Partner Chaz Gilmore completely abandoned professional decorum, launching into an unhinged, emotional, verbal tirade on the phone. If these severe administrative discrepancies were a minor issue or a laughing matter, an executive with his stated decades of administration would have easily dismissed them. Instead, he completely blew up and acted outside of professional character because he knows his staff dropped the ball on legally binding documents, exposing a systematic failure in his administration. State regulatory oversight agencies most definitely need to look into the evening closing structures and contract data workflows utilized by this dealership group expeditiously. Look at every single line of your contract before signing at this location.

Riccio is the salesman to work with, he worked wonders for me and my family. The whole time was…read morevery pleasant only dealing with him thru the entire process. I will definitely be coming back to this dealership when I'm ready for a third row vehicle!

If you need service, simply ASK FOR TAYLOR as your Tech Advisor…read more The guy is hungry to help, and did he. Thanks so much Taylor!!

Robert was my salesperson. He was very professional and eager to help. My wife and I arrived there…read moreto look at a Ram 1500 truck, kinda late in the day. We had another appointment late that evening and didn't have as much time as we would have liked. However, Robert did his best to move things along quickly. It would have worked, I think, but looking at the traffic jam that was building up on the freeway outside made me think we needed to leave a lot earlier. Still, most of the paperwork was completed and I decided to pick the truck up the next business day. Both Robert and the finance guy, Dax(?), were awesome in getting as much done as quickly as possible. Not their fault I decided to postpone. Robert took care of the two concerns I had about the truck and everything was shipshape when I picked it up. The price was good and there was no pressure. Thanks guys!

Called to see how long it would be to remove a service code that was popping up on the vehicle…read more They stated it would take 8 minutes on the phone so I came in because this time was realistic. Once I arrived, they told me it would be 15 minutes for them to remove the code. Then I waited 40 minutes for them to remove a code on the car. I would have preferred they stated the truth from the beginning. However the positive news is that they fixed it and for that they deserve 3 stars.

Great customer service and pricing! I had a very smooth buying experience and they treated me with…read morea high degree of respect, ethics and integrity. Very refreshing experience! Brandon, Jett and Shane made a great team finding me a very specific vehicle, color, and trim, going completely out of their way to make it happen. Couldn't be more excited! Thank you guys!

Took my new 2026 Jeep Wrangler x in for first service and it had a slight…read morehesitation(misfire)repaired.They never called me for 4 days So I called them twice. They never called me back, then finally called me and said it was ready. They could not duplicate the problem. I show up only to find a big dent in my door which they did say it was on them then. I drove with the technician and he said yes, there was a problem, so I have to leave it there again to have the door repaired and the issue with it misfiring which they already told me that it was a normal problem until I drove the technician and then he realized it was not normal. I would not suggest this service department to work on a bicycle...

UPDATE: I give kudos to Fernando our sales rep. He picked up my mom's vehicle from where I worked…read moreat since it was less than 20 miles from the Grapevine Lincoln to get the vehicle looked at. After close to a week I had to call to find out the status of the vehicle. At that point my mom was getting frustrated about the situation. The was her 3rd Lincoln that she bought and before that it was a Mercury. She has brand loyalty. Fernando started to call for the next 2 days to give me a status on the vehicle. I have nothing but praise for Fernando in take care of the situation. The only reason I am giving them 4 stars is simply put the 19 mile travel distance for the maintenance option that my mother bought. We were told that it was 35 miles when in realty it was 19. Initially the car buying experience with Grapevine Lincoln was quite easy. Fernando was receptive to what we needed. The one thing that we needed is the pickup and delivery for service since the vehicle we bought was for my mom. We were told that service has to be within a 35 mile radius. That turned out to be untrue. I tried to set up a service and was told that not within the 19 mile radius. The car has a shimmy when getting to speed of 35. We have not even had the vehicle for 24 hours. If this is not fixed we will be taking the car back and finding another dealership.

Extremely poor sales experience. Reached out on a Monday morning hoping to trade in our 2022…read moreLincoln Navigator L for a 2026. Saw one online (and confirmed with the sales rep we spoke with that it was available). We asked that they pick up our old vehicle and deliver the new one along with all the paperwork. The actual easiest sale they could have made all week! Salesman, Fernando, communicated lightly and intermittently on Monday. We sent 20+ pics of our existing Lincoln along with all the pertinent info and told him we wanted to purchase the available 2026 on the lot. Fernando ghosted us all day Tuesday. Would not respond or move the sale forward in any way. Wednesday morning, we gave up and went to Sewell Cadillac to buy an Escalade. Literally the easiest sale for this dealership and they were incapable of following up and making it happen! So much so that we completely switched car brands (we'd already had difficulties with Planet Lincoln but really liked the car itself so we were hoping to be happy with Grapevine Lincoln)

Great service and treated really special today at Grubbs. Luke Snowden is our Service Specialist…read moreand he helped me get my Q60 in great shape, and serviced it like a true pro. Very impressed at the way he treats customers other than me. If you want an Infiniti, you need to make sure Luke is your service manager ! Brilliant experience.

This badly wrecked vehicle was sold at auction for $42,250. Grubbs is trying to sell it for $74,000…read moreand describes it as having had no previous accidents. See photos. It's the same vehicle, same VIN.

Just leased a 2026 GMC Sierra. The entire process from start to finish was extremely easy and…read morepleasant.

My engine light on my 2026 GMC Canyon came on March 26, 2026 with only 879 miles. It was a Front…read moreBumper shutter replacement. Completed on April 23, 2026. Couldn't understand why so long. Was told body shop was backed up. When repairing the shutter replacement, the body shop broke the front left headlamp fascia bezel. Took forever to have part ordered and delivered. Part finally came in and damaged part was sent to paint shop but was painted the incorrect color. Picked up truck on August 6, 2026. Almost 90 days. Very disappointed with service.

I would like to thank Jacob and Sewell of Grapevine for providing superb service on my Series 4…read moreBMW. They were both thorough, professional, and extremely helpful in making sure I fully understood what was going on with my vehicle. As always, they took the time to explain what services were needed and what I should expect upon my return for my next service visit. I also had a few questions regarding my vehicle purchase back in April. Somehow, the questions were communicated from the service side to the sales team, and I was able to get the information and answers I needed. I truly appreciated the communication and teamwork between the departments. Jacob and Sewell went above and beyond to make sure I was informed and taken care of. Their excellent customer service is greatly appreciated and is a big part of what makes the BMW experience so positive. Thank you both for your outstanding service! When God Opens the Door - Revelation 3: 7-8

Got to give the dealer 5 stars if you are buying a new car or on warranty, but a -1 star after the…read morewarranty runs out. Took my car in for a recall and naturally they found a couple things to charge me for. They quoted me $2,400.00 for a leaking motor mount. After looking up costs, found out the typical charge to replace motor mounts is between $550.00 and $750.00. Called then back to cancel and the service advisor was adamite that I have it done at the dealership. When informed of the normal market price, she wanted me to make an offer on the service. Obviously, they inflate the cost and unless you call them out; they will rip you off all day long. At the tender age of 77, I replaced the motor mounts myself in my garage for a total cost of $75.00 in about 6 hours. No, not a factory BMW part. Why They don't last over 40k miles. Why replace one headache with another? Bet a factory trained technician with hoist, tools, n help can do the same in less than 2 hours. Not that hard. $2,400.00? The kicker is they were unaware I was planning on replacing the car, buying a new BMW on the same trip. My service experience changed that. Beware of their predatory service tactics. Denny