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    Fix Auto Downey

    4.1 (81 reviews)
    Closed 8:00 am - 5:00 pm
    Updated 2 months ago

    Services - Fix Auto Downey

    Bumper repair

    Collision repair

    Dent removal

    Fix Auto Downey Photos

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    Ask the Community - Fix Auto Downey

    Review Highlights - Fix Auto Downey

    Customer service here is the Best Angie helped me out answered all my questions without making me feel dumb ...

    Mentioned in 8 reviews

    Read more highlights

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    Our Next Car

    Our Next Car

    (49 reviews)

    I came across a listing from Our Next Car for a 2011 Toyota Sienna with only 44K miles for $12,999,…read moreand honestly thought it had to be too good to be true. We had been hoping to find an affordable, clean, and reliable Sienna after a bad experience with a previous dealership. The same day we came in to test drive the vehicle, I told Will that we wanted to move forward with the purchase. When we returned the very next day, he already had all of the paperwork prepared and ready for us to sign. We completed the purchase that day and also dropped off two other vehicles we needed to sell, after Will let us know he could help us with that as well. Working with Will has been a completely different experience from what we've had elsewhere. He was honest, straightforward, and respectful of our time. The vehicle was genuinely in fantastic condition, the paperwork process was efficient, and the entire experience was smooth and stress-free. He also made it clear that if anything came up after the purchase, we could reach out and they would take care of it, which meant a lot to us. Will listed our other vehicles right away and even handles the detailing--either as a paid service or by deducting it from the sale price. He's very transparent about his pricing and only makes $500 on trade-ins, which feels more than fair given the convenience and the amount of work involved. It truly feels like a one-stop shop, and we really appreciate how seamless everything has been. We're looking forward to continuing to work with Will and will absolutely be coming back when we're ready for our next vehicle purchase. Thank you, Will--we truly appreciate your honesty and professionalism!

    Five years ago my husband and I moved to LA and bought a 2017 Toyota Prius from Will. It is one of…read morethe best decisions we made when starting our life in LA. We had been living outside of the US and hadn't had a car for more than 10 years. Will was absolutely fantastic. He gave us a very fair price and we have been extremely happy with the car for all 5 years. Will answered any questions we had (even dumb ones about mistakes we'd made) and even answered a question for me today about selling the car 5 years later. We are leaving the country again and that is the only reason we are parting with this car. We would have driven it happily for many, many years to come. I cannot recommend buying a car from Our Next Car highly enough.

    Penske Collision Center - Collision

    Penske Collision Center

    (161 reviews)

    My overall experience was amazing. Frank was awesome from start to finish. He gave updates with…read moreevery step, when he was unable to answer my calls and I left messages, he always answered them before the EOD. That's the type of service I always look for, he treats people how he want to be treated and that's always a win win in my book. He went above and beyond. Thanks Frank for everything, you are a dedicated worker.

    I chose Penske Toyota Collision Center because of the positive reviews I read online, particularly…read morethose mentioning David Franco. Unfortunately, my experience was mixed. My 2025 Toyota 4Runner was involved in a serious collision, and even CHP and the tow yard initially believed it would likely be a total loss. Penske repaired the vehicle instead, and cosmetically it now looks very good overall. However, the process was far more stressful than it should have been. The biggest issue occurred the day I picked up my vehicle. Within minutes of leaving the shop and getting on the freeway, the engine lost power and the truck stalled, displaying multiple system malfunction warnings. I had to have it towed back to Penske. They later determined an unsecured hose was the cause. That was a frightening experience that could have ended much worse, and it's something that should have been caught before the vehicle was released. After getting the vehicle back a second time, I continued finding issues that should have been identified during a final quality inspection. The driver's front tire was rubbing the inner fender liner, the fender trim was loose, the front bumper was misaligned, and the hood scoop wasn't sitting flush. Those items required another return visit. During that visit, I also found it disappointing that I was initially questioned about a cracked windshield washer reservoir and asked whether I had been off-roading. Considering the reservoir is located on the side of the collision impact, that question felt unnecessary. To their credit, they ultimately agreed to replace it as part of the repair. I also made several calls while I was out of town trying to coordinate pickup, so I expected that all of the details would have been thoroughly addressed before I arrived. Instead, additional cosmetic issues became apparent afterward, including noticeable paint overspray on the bumper and a small scratch that still need attention. Donna Potter, the collision center manager, deserves recognition. Once she became involved, communication improved significantly, and she made sure my concerns were addressed. I appreciated her professionalism and willingness to help. Overall, I don't question that Penske has capable technicians, and I'm grateful my 4Runner was repairable. My disappointment is with the lack of attention to detail and quality control before releasing the vehicle. Customers shouldn't have to identify issues that should have been caught during the shop's final inspection--especially after a major collision repair. I'm giving Penske 3 stars because they ultimately stood behind their work and have continued working to resolve my concerns. I simply wish the vehicle had been returned correctly the first time, without requiring multiple return visits or putting me in a dangerous situation on the freeway.

    Fix Auto Downey - bodyshops - Updated September 2026

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