I brought my car here last month and the car looked great. They were fast and very communicative with me throughout the process. However, once I got home I noticed my center console latch was broken and my drink carrier covers where severely scratched. I mean, everyone brings in their cars stressed out as is already and you get home to another issue. I was beyond upset, but I didn't have time to come in a second time for their mistake. I wish their mechanics, or their car cleaners (whomever did the damage) were honest about the issue they caused and let me know of the damage. I do not recommend anyone to bring in their vehicles and I will advise my family members not to bring in theirs as well. read more

They scratched a tail lamp when repairing my truck and left a paint drop on the fender. The shop acknowledged it and they were supposed to order a new tail lamp. They made me come back in a week to have it installed, but the "new" tail lamp was also scratched. They told me to come back in another week. After that, the tail lamp has never been ordered and every time I called to follow up on that, they have told me they're going to check with a manager and return my call. It's been a few months and I'm still waiting for a call and my tail lamp. Definitely not a serious shop! read more

alexander was very kind and helpful! even though it seemed like it was just him up at the front it didn't take long for him to help me out and get my problem resolved! read more

I highly recommend this business, it was my first time coming here and the service quality was truly exceptional, the team is extremely knowledgeable and helpful and work very quick, my car was finished way sooner than I though. It was a pleasure working with Alex, he made my experience here wonderful and his customer service was above and beyond. Thank you Alex!! I will definitely be coming here in the future if I ever need anything for my car and will definitely recommend this place to my friends/ family. read more

I want to thank the team at Fix Auto for taking such good care of me and my car! Thank you Marlene, Joseph and Alex for being so helpful.

Customer service is HORRIBLE. Long hold times. No return phone calls. Makes a ton of money off storage.

This place is a joke. They have clueless and uninformed sales people that throw outrageous prices out hoping some idiot will bite. Not me, I may have born at night but it wasn't "last night". I had a somewhat simple bumper cover replacement that needed to be done on my Honda. I had already purchased a certified OEM bumper cover for the car. Let me put everything into perspective on what It cost me to fix my car at an "honest" body shop. Signature Auto Collision Parts $0 Labor to paint with gel coat $256 Paint $74 Installation $150 Total = $480 (paint guaranteed for life) Fix Auto quote... $1,200 bucks!!!! Really?! $1,200 bucks?! What "magic hat of stupid" did you pull that figure from? Of all 5 quotes I researched to fix my car none of them were over $700. Seriously, if you bring your car or truck to fix it auto grab lubricant cause your gonna take it in your colon! I can't stand scammers and rip offs. Get an educated sales staff and get honest. If you can't give people honest quotes and service you shouldn't be in business. These guys might be able to "fix your auto" but they'll "break your wallet" in the process. read more

Thank you Cynthia Dominguez for fixing & completing my car. I have been a customer for years for one reason alone I can depend on Fix auto to keep their word on their warranty on their work. As long as I own my car . Thank you read more

I had a flat tire and fix auto Ontario was the nearest shop to me and EDUARDO was on it from the start. He was busy doing paperwork and as soon as I went in he welcomed me and asked what services I needed in a politely manner. As soon as I told him I had a flat tire he dropped what he was doing to help me. I recommend this place for your auto needs great and fast service. I recommend you to ask for Eduardo if you want the best experience/service. read more

After an auto accident, I was referred to this Auto Repair shop by a friend of mine that works for the Honda dealership close by. Vivian Briseno was my Customer Care Specialist and she was in constant communication with me from the time that I called to tell her my car was being towed there, to the time that I got my keys back. Vivian is one of the best Customer Care Specialists I have come across in any industry; she has excellent follow up, showed concern over my well being, empathized with my situation, and showed customer advocacy. The manager who oversaw the repairs was Steve Grech. Steve's main concern is to repair your vehicle back to it's original factory condition. He is very detail oriented and does not take any shortcuts. If you are looking to get your car repaired back to the same condition it was in when you first drove it off of the lot, Steve is the one that you want to work with. He will make sure your car is absolutely perfect when you get your keys back. Hopefully, I never get into another accident again. But if I do, I would never take it to another auto repair shop other than Fix Auto. read more

Fix Auto Ontario - Repairs completed - Body Shops Near Me - Ontario, California

See all

Go to fix auto! Brought my car in and the staff made the whole process so much easier. They worked with me through the whole experience start to finish and answered all my questions. I'll be taking all my cars here from now on. read more

I took my car here and I didn't get it back for over a month, I BARELY picked it up yesterday. They said my car would be ready on monday june 27 but my car wasn't ready for another 4 days to to "reassembling" I was told on june 30, that my car would be ready to picked up between 5-5:30. so I got there at 5:20 and my car still wasn't ready. (they close at 5:30)They guys said "They're almost done washing it, it got a little dusty" It didn't get A LITTLE dusty, the whole inside was DUSTY and my car is only a year and half old! The whole dash bored was filled with dust, the whole door and window was dusty. To top it off my car is STILL DAMAGED. Now I have to take it somewhere else to get properly fixed. read more

Fix Auto Ontario - You can see the dust and the passenger side isn't like this. - Body Shops Near Me - Ontario, California

See all

We recently had our car repaired due to an accident. Everyone was very helpful and friendly. The whole experience was much better than expected. We felt the repairs were completed in a timely manner and that the pricing was very fair. Sam and his group took excellent care of our car. We would recommend Fix Auto Collision to anyone. read more

My 2012 Mercedez ML350 was damaged during the winter snow storm in Lake Arrowhead. It was completely buried in snow twice during February & March 2023. We tried to keep ahead of the snowfall but at 76 years we didn't have a chance! When it was dug out in April, there was damage! FixAuto was recommended by AAA my insurance carrier. We drove it to FixAuto in Ontario, CA. Our repair planner, Carl Calpo, treated us with such kindness and respect. He inspected the car with us and noted all the damage. He handled all the details and got AAA approval for the repairs. He updated us on the repairs and timeline. The day we picked up the car, Carl and Alfredo, the service manager, were there to help us inspect the vehicle. We could not be happier with the repairs, which included a non-functional rear cargo door. Everything works and the interior/exterior detail they did made it look like a new car! We feel blessed to have found FixAuto! Highly recommended! Very grateful! Shanna L. read more

While I have no complaint of the job performed in my car, their customer service stinks! I work for an insurance company where I'm frequently asked to refer a body shop. I even told that to these people when I dropped my car off. While the repairs took more than 3 weeks, the reason for the review is they did NOT keep me updated. They would not return my calls, even when they promised they would. I was very underwhelmed at this shop. I won't be back nor recommend!!! read more

Was referred by my insurance & told to go anytime before 5pm (closing time), I show up at 4pm & they say the estimator went home for the day & to come back in 2 days. No thanks you are not touching my vehicle with that kind of first impression. read more

The manager Alfredo helps me a lot. Warm hearted and really excellent service. Quick response

This has been the worst customer service I've every experienced. Not once have they've called to give me any sort of update. When I after dropped off my car, they advised me I would have an estimate within 2 days. After not hearing from them I called them on the 3rd day at which point they apologized and sent me my estimate and time frame. Today, the day my car is supposed to be ready, I still had not heard anything from them. I called them at noon at which time they said my car was already getting washed and I should have a call from them shortly advising it's ready for pick up. 4 hours later and I still had not heard from them, so once again I had to call them only to be told my car would be getting washed soon and would be ready for pick soon to wait for a call...so did the first person lie to me?! They close in a hour and I still haven't heard from them. I would never recommend this place to anyone! read more

Carl was fantastic! Repaired an issue on my father's car. He was fast and very helpful with his service. Will definitely go back if needed.

There always reliable especially to their customers. Let's just say I call it clutch. I appreciate the hard work they do

I want to say Thank you to Carl & his team. I walked in and out with no issues. I highly recommend Fix Auto - Ontario read more

I just picked up my car from Fix Auto Ontario and couldn't be more pleased with their service . From the minute i walked in their front desk staff was polite and welcoming. As a first timer to an auto body shop i wasn't sure what to expect . However, they walked me through every step of the way. They also sent text alerts with updates on the progress of my car. To my surprise they had my car done in less than 24hours!!!! When i picked up my car the manager Ken came out to make sure i was satisfied with the outcome and stated that he tried his best to get my car done as soon as possible; as he noticed that i didn't have a car rental. I couldn't be more grateful for their kindness and hard work. I can't recommend them more! read more

This was my third time worked with Fix Auto Ontario.The previous two were really good,that's why I chose them again,but the third time experience was really disappointing. Jan 27,2022:we delivered car there to reassemble the side door. March 3:the message updated the vehicle is still in the body phrase pending parts. March 8:received the message updated the vehicle is in the reassembly phase.Then they stopped sending updates since March 22. March 29:Since there was no updates anymore,I called the shop to check the vehicle status,the front desk told me my vehicle will be ready to pick up today or tomorrow,we were so happy that it finally done,because we kept renting a car for over 2 months. But, I didn't hear from the shop either "today"or "tomorrow ".So I had to call them again on March 31st,the front desk told me that my vehicle is under quality check and then will be ready today or tomorrow,I said could you please check with the inside staff to confirm it's ready,she put me on hold and then told me that yes,the vehicle will be ready today or tomorrow. I called Enterprise to extend the rental again and waited for the call to pick up my vehicle,well, I still didn't get call back either "today"and "tomorrow ",so I called another tomorrow and the front desk told me that they are preparing the final paperwork and doing the car wash,the vehicle will be ready today before 5pm the shop closed. I waited until 2:48pm, I called State Farm for help,because I have no way to get answers like "today"or "tomorrow "again and again.StateFarm called the shop and told me the same thing:the shop said your vehicle will be ready to pick up today before 5pm. I said:well,they kept saying the same thing for whole week,hopefully this time is true.StateFarm said if I can't get the car today, I can call them again on Monday.Well, guess what,yes, I called StateFarm Monday again because I didn't get any updates from the shop!StateFarm manager called this time and told me the same thing,the vehicle will be ready to pick up today before 5pm. I were really frustrating and wordless. I kept calling whole week between the shop ,Enterprise and StateFarm,if the vehicle was not ready,could you please just tell me it's not ready,why always "today" or "tomorrow "? Luckily,the shop texted and called me that my vehicle finally ready to pick up on April 5! We went to the shop and talked to the general manager Eric, he said I am really apologized , but you know I am new for the manager for only two months and you see outside that two table were empty because the people left. And the guy who worked for the reassembled was left and told him he won't come back tomorrow. So as a customer, I should take that as my responsibility or what?As customer we deserve to experience it?Dose it not suppose to be the thing management should take good care of?And those issues can stay for weeks or months ?Unbelievable! Won't choose Fix Auto Ontario again and they are really wasting your time and money. We sent car there on Jan 27 and got it back on April 5.Hopefully you won't get the terrible experience like mine. read more

It appears that if Fix Auto doesn't do a quality job and you call them out on it more then once this has happened on the same vehicle not to mention they damage your door panel and scratch your window tint at that point they refuse to work on your vehicle and then you're made to feel like you're the reason and it's you're fault in the process and then they'll make sure that the surrounding Fix Autos also refuse to work on my vehicle shame on you Fix Ontario I will not be recommending anyone to your shop instead I'll be warning them away from you instead! read more

Picked up my vehicle today and was very impressed with the new staff. I receive honesty and a great product! Very happy with the results. Thank you all for the great service. read more

I was rear ended on the freeway this past Monday. Today is Thursday and I already have my car back and actually could of picked it up last night after 5:30pm because it was ready for pick at that time. The people at Fix Auto were amazing, from Vivian in the office, to John the guy who assessed my damage, to the guys behind the scene who do the work. They were fast efficient and totally went above and beyond in all aspects of their service. They kept me updated via text message, they were friendly and more than anything else the repairs were fantastic. Vivian even remembered me from a couple of years ago when I brought my mom's car there for repairs. Amazing! Go to Fix Auto, you won't be disappointed! read more

Fix Auto Ontario - Body Shops Near Me - Ontario, California

Excellent customer service from Christine, Mayte and the manager, I think his name was Steve (guy from Chicago) :-) Christine was empathatic when I told her my sad story and I felt like she was a friend. Sometimes its not just about the repair but how you're treated. They took care of my car AND me. Car was repaired and looks like new. Delivered on time. They called Hertz for my rental and when it was time to pick up my car, they also took care of getting the rental back to Hertz. I didn't have to make an extra stop before getting my car back. I highly recommend. read more

I had some body work done at Fix Auto and I dropped my car off on got it back ahead of the scheduled date of completion. Ashley BEST person always pleasant and cool to talk too took care of everything with ease. Ashley handled everything even my rental car situation. Text messages every day with updates on my car. When I picked it up I was impressed with the results. My car looked new again like nothing ever happened! Definitely going back to get some more work done! read more

Long overdue update.... My car was not repairable, needles to say the shop explained they would be happy to handle everything, I only made a few calls to my insurance company Mercury. (Who I love and recommend) to work the rest efficiently and quickly :) Fix auto team members were very professional and straight forward with my situation and it took a few days but it was the best decision, I'm happy to say I would come back and recommend this shop. read more

Our experience has been a pleasure working with this team. Chris, has really gone out of his way to ensure that we were completely satisfied with their work. We had some dings and scratches on our white, Jeep Grand Cherokee. Not only we're they removed and the areas painted, but the color matched perfectly! We are extremely happy with the results and the amount of time it took (only a few days). We'll also be bringing in our other vehicle a Lexus to get similar work done. Thanks Ontario team..Keep up the great job! read more

I just picked up my vehicle from being repaired. Excellent service! From the beginning to the end every single interaction I had with Fix Auto was excellent service. Every time I contacted them or had any kind of interaction I felt like Fix It Auto was there just to serve me they were all excellent I appreciate the Uber drop off and pick up. Everything was perfect thank you! read more

I have the repairs done and one part that I needed was coming in two weeks later Jesse assured me that he would call me when it was there and I could come in and have it put on. However it's been two weeks later after it was supposed to be there and I heard it heard from Jesse and he also has not called me back after calling twice. Very disappointed read more

Carl at the Ontario shop attended to my Acadia in a flash. I was prepared to spend a lot of labor cost and some significant time for installation of the in-channel window weather deflectors. Start to finish was about 15 minutes. He didn't charge me one red cent. Even as a repeat customer, I expected to pay for the labor, but he would not let me pay. If it ever comes to it again, I will continue to be a repeat customer. read more

I am so very unsatisfied costumer ,I thought I was getting car insurance I can't afford this bullshit !!!could use the hundred $100 plus the $80 back a.s.a.p ....ore I fore see a major law suit in the future !!!!! read more

I received amazing service from them and even got my car delivered back to my house so I didn't have to take an extra trip back to Ontario. I was so happy with Fix Auto until I looked inside of my middle counsel and saw that the money I had in there was stolen. I was so distraught that someone in there company would stoop that low to steal someone's money. They already are getting paid hourly, why take someone else's hard earnings... read more

I recently had my car repaired here and was blown away by the great service and attention I received. From start to finish Judy and Vivian were on top of everything I needed and was concerned about having my car in a bodyshop The work got done a day sooner than expected and the car was detailed and looking great when I arrived to pick it up Great job Judy and Vivian you guys are a great asset to team fix auto Keep up the great work Phil read more

This place was great! Great service and hospitality !I took my car here after someone hit my car in the middle of the night. It was a sudden friday night and fix auto was able to take my car the next day! Kristine was in contact with me the whole time and kept me updated throughout the process. My car was eventually deemed as a total loss. A representative named George was also able to help me get the last of my things before sending my car to the insurnace. read more

From start to finish my experience was 5 star quality. Christine was my contact and her personality, knowledge and professionalism was top quality. She was a delight to talk to always with my best interest in mind. I always knew step by step what was going on with my car. The text updates were so convenient and informative. My repairs took over a week but were exactly on schedule. They even arranged to drop my car off for me and turn in my rental when I could not leave work to pick it up before they closed. Now that is customer service. When I received my car it was perfectly cleaned inside and out. This place and Christine especially, really does value their customers. read more

Worst body shop I have ever dealt with! They gave my insurance company the run around every time they tried to contact them, they even told them my car wasn't there! They've had my car for two weeks before they even STARTED repairs. They never contacted me to let me know what was going on with my car and every time I called they were extremely rude to me as if I was bothering them because I wanted to know when my car would be ready. They are very unorganized and obviously take on more jobs than they can handle. It was a minor repair and 3 weeks later I still don't have my car back. read more

Brought car over for quote. No insurance. Paying out of pocket. Had fender bender and tow hitch went throgh radiator and condenser. Was told needed to tear car down to get proper quote. I asked for ball park, by visual, understanding that it's just a ballpark quote. Was quoted $2600. Asked to give me real quote. Was told $250 for quote if repairs were not done. I agreed. Two days later received email with final quote after teardown. $4700. I called Chris and asked why the big jump, and what the side fender had to do with radiator and condenser. He said there was some side damage. (By the way this was from another accident already repaired) and that they would have to pull the motor out. OHHH....Wait.... Chris said "I Forgot to add the motor removal to the quote. That's another $1000. " WHAT he forgets. That's his job all day long. He said that with the new $5700 quote, that repairs are more than car is worth. That they will not be able to work on car. I said ok put back together. He said "you want the car." I said yes I'll pay the $250 and come pick up. He said "the guy that tore it down is interested in buying it." REALLY..... Keep jacking up the price so his worker can buy it. Acting like he was doing me a favor. I would not go here again. And do not recommend this place. read more