Who ever is running this franchise should quit.. sloppy and poorly ran.. they handle the money and dont sanitize after.. just all bad... the employee was holding the handle in a way where his hands touch the food..I meaning cmon.. the same spoon for the beef is used for the chicken and veggies..what do you want minimum wage am I right.... read more

What a bad experience! I ordered two mini chicken bowl and had to wait at least 15 minutes because they had no chicken made. When I got home I was disappointed to see the amount of chicken. (Photo) And when I was mixing the sauce in I discovered that the rice was old and hard! This is the second time I had a bad experience, so it's safe to say that I won't be coming back. The staff was friendly enough but overwhelmed with the 3 customers that were in there. Could be due to their age, since they were all teenagers read more

Flame Broiler - Mini Chicken Bowl - Fast Food Near Me - Rancho Cucamonga, California

The people who work at this flame broiler are always very friendly. They repeat your order back to be sure they have it right. We end up getting flame broiler a few times a month. The food is always good. read more

This Flame Broiler has become my favorite post workout lunch spot . The food never disappoints! The quality and flavor is the best from all the other similar restaurants. I highly recommend the chicken with brown rice and veggies but I have also tried the salmon and beef which were also super flavorful. I love that I can still track with my macros because all the nutritional information is easily available and their ingredients are definitely better quality than all the others I have compared them too. Everything has always been 10/10 when I come here, including the service. Special thanks to Diego for always taking care of all of the "lunch rush" guests, because I also come at that busy time .He gets the line moving and still makes sure the order is always right. read more

As a BIG TERIYAKI GUY this place is the best for healthy & on the go! They never fail my daily call in orders thanks to the man Diego I notice he goes above for good service! 8 stars if I could read more

I eat here 1-2 times weekly and have always had a positive experience at this location. Staff is always friendly, store is always clean and my order is always right. Add that to how much healthier their nutrition info is compared to other rice bowl places and its a no brainer! read more

I'm a regular at this location and all the staff are very kind and professional, not to mention the food is always on point. Diego Always makes a point to greet me by name and makes sure I'm taken care of. Awesome location! read more

Only giving it 2 stars because I like the food, but their customer service is horrible. I just stepped through the door and the cashier is already asking what I want to order. Then I'm asking her a question and she's just starting at me and doesn't answer then she says "what?" She did this twice where she just looked at me without answering it was awkward. As if I was bothering her. read more

I've just started a new job and I'm in training in Ontario. I love flame broiler because I'm vegan. So when I get tofu bowls usually they give me lots of tofu. I usually go to the flame broiler near where I work but I ended up going the wrong way and finding this one. I saw the stars were low but gave it the benefit of the doubt. Terrible idea. I swear they gave me less tofu and their store was so hot! Omg. Please turn on the AC.. I still want more tofu. $7.50 I'm going to a different location and never to this one again. :P read more

Great service at this Flame Broiler and the quality of the bowl is delicious and super fresh! The chicken was tender and the veggies were all properly cooked. If you are in the area and looking for a yummy teriyaki bowl, look no further! read more

Service was exceptional. Leslie gave us coupons because we had to wait just a little extra for fresh white rice. The staff was really nice and professional. Would definitely recommend. read more

When this store first opened we fell in love with Flame Broiler but more recently it's not the same. The quality of food is horrible and the employees aren't friendly at all, those poor people must really hate their jobs. They also never answer the phone. I usually call in to cut the wait time a bit but these people must not hear the phone ringing. Thankfully the location on 19th and Carnelian is not too far away. Everything about that store is 100% better, as it should be. read more

These dummies don't even know their own phone number. I wanted to place an order for pickup (since we're currently in a hoax...I mean, a plandemic) and their phone number is "no longer in use". So, I went there (with a mind control device on, aka face diaper, aka mask) and I mention it to them. They look at me like I have 3 eyes and don't know what I'm talking about. Meanwhile, the phone is ringing...! WTF? How did the caller on the phone figure out their number? Update your fuggin phone number on Yelp!! read more

I love coming to this flame broiler location. Their food is always on point! Something about how they grill that white meat chicken, it slaps every time! The food as always cooked fresh to order. The staff is always friendly here and I never have any problems with my orders or waiting too long for my food. Coming here is never a gamble, I know the food is always going to be fire. This is definitely my go-to lunch spot! read more

Went in today and love the staff here. Always so friendly and personable. Give them a raise

This is my spot. Healthy, fresh and delicious. Always a great lunch or dinner that doesn't leave me bloated. Also the delivery thru Yelp always comes thru for us. Customer for life right here! read more

I went to this location for the first time on a Friday night. Dang! it was busy because I think they were short staff but yet everyone were working hard trying to get everyone's order. My order took longer than expected and as courtesy the cashier gave me coupons! Awesome customer service! read more

Order the combo plate w chicken and beef! It's the best ! I came in here hungry as hell They hooked me up Love Love love!!! read more

Flame Broiler - Chicken beef bowl!!! - Fast Food Near Me - Rancho Cucamonga, California

Came by here the other day and was surprised to find good food and even better customer service, definitely coming back.

Just walked out and thought I'd pay my dues to the great experience I had tonight. I ordered a regular bowl with chicken and brown rice w/ veggies. The manager in charged walked up to me and informed me that the chicken was being made fresh and it would only be another short moment. Man, when I took a bite of my chicken, I was in shock how fresh it was, it literally tasted like it was fire grilled so I know the manager was being honest when he said it was fresh. Overall I was impressed with how nice and clean this place was, I actually decided to eat here instead of to-go. Very comfortable atmosphere to eat dinner. Staff greeted me when I walked in, and were very friendly. I'd definitely go again. read more

First impression, very clean and polite front counter staff; however, while ordering the cook had an attitude because I requested No sauce and white meat... As I waited the cook made my meal incorrect and I was informed it would take an additional 5 minutes. Unfortunately, I could not wait so requested a refund, which I was given. If something is offered on the menu, don't have an attitude. LaSt time I'll go to this location! read more

I would give this place a zero star. This particular location needs to be shut down. My family and I absolutely love Flame Broiler. We always go to the two different locations in Upland as they are always delicious. We happen to be in this area in Rancho Cucamonga so we decided to stop in to purchase a couple of chicken bowls. So the day that we went in into this location it was triple digits outside ... so we walk inside and look at the thermostat that reads 95°. It was Disgustingly hot in there and filthy. There was a weird smell in there as well. The man working was drenched in sweat and that alone was absolutely unsanitary and disgusting. We decided to take our bowls to go because it was so hot in there and so filthy!!! It gets worse, the second we got into my car and roll up my windows and turn the air on you can instantly smell the spoiled food. The broccoli was definitely spoiled because it was so damn hot in there. The smell was unbelievable. So we pulled over and threw them away. A big waste of money. Thank God we threw the bowls away or we would have had food poison. There was NO need for us go back and deal with the man working. He wasn't the friendliest. STAY AWAY FROM THIS LOCATION!!! read more

I've been coming to this location for about 4 years. Today is the last time I will be coming here. I usually don't post reviews but I'm going to in hopes that the manager reads it and makes some changes. I came in on my lunch break and ordered to go. My veggies were hard and not even cooked as well as my rice. There was no zucchini made either. I'm sitting here writing this staring at my bowl Not even wanting to eat it because it's that bad. Someone please help this location. read more

We love flame broilers but this location grossed me out. I stopped coming here bc I kid you not, I witnessed the employee who was serving out bowl scratch his face near his nose and proceeded to serve our bowls with his fingers touching the inside rims of our bowls. Then they proceed to take cards and money without washing. Whatever happened to using gloves and switching them out as needed? read more

100 degrees today and this place has no air conditioner!!!! The poor employees are going to be sick it's so hot in here we left and ate in our car! read more

Amazing staff greeting me on the way in and saying goodbye on way out. The three were very professional and welcoming. Store very clean. Good visit to a heathy eating spot Re-update. Nice lady's on staff tonight to care or me well. A product was out but they were quick to help me out so no refund needed just diff veggies. Gm. Just make sure they got what they need. Congrats to ur staff.. read more

Customer service is above and beyond! There was a slight wait for the food, understandably since they were making everything fresh, and they were communicative, apologetic and generous with the portions. This is definitely my new post-workout dinner spot! read more

Place is very clean, food was good meat wasn't all burnt and rice was just right, staff is friendly as well didn't give me a hard time or anything read more

Skimpy on the chicken. It wasn't 5oz more like 2oz. I love Flame Broiler but definitely not coming back to this location

Leslie Garcia is an amazing worker ! Always fast and efficient with a big smile . Nice and friendly staff always.

Always great customer service when I come here. (and I am here almost every other day) I always order the same odd thing and Precilla always makes sure that my order is exactly the way I like it. Extremely fast service and a wonderful staff. There is a reason I am here alot!!! read more

The food is really good way better than Waba Grill the food was fresh and the girl working there was super nice

Really small portions. Basically a rice bowl. Other flame broilers I been to give alot more

Terrible.. customer service is sad.. portions are sad.. It's dirty.. There magic sauce wasn't filled..I'm just sad and unsatisfied after going to this location.. I've given them more than one chance and it keeps getting worse.. read more

This is by far the best flame broiler I have ever been to. Not only does my food taste amazing every time here but the customer service is impeccable also. It's nothing but great food great people at a great price highly recommend giving this place a try you won't regret it. read more

They are always in a rush and not very friendly. I can deal with that long enough to get food to go though. However, tonight my meal came with metal in it. It was in my mouth with a piece of chicken. Thank God I didn't swallow it. So gross!! I won't be back. Bad service is one thing. Crazy, foreign objects in my food is another. read more

Flame Broiler - Fast Food Near Me - Rancho Cucamonga, California

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The one star is not due to the food. The food was great, five stars. The one star is due to the unsafe working conditions of the employees. It Is the summer and it was ridiculously hot in there. It was over 100° outside, so you can imagine how hard it was for the employees grilling inside. Even with The ceiling fans on circulating the hot air I debated whether the extra sauce packets were worth the potential heat stroke. Five stars is for the food but most importantly the cashier made sure that even as she struggled to breathe we got great customer service she got all our items with a smile and she acted like it was no big deal. I will Just like to give her a shout her out and tell her that I appreciate everything she did for us And hats off to the chef who was struggling with that he in front of the grill. We need more employees like them workforce And management really needs to do something about that air conditioning problem because I've been to that location multiple times in the past month and it seems like it's been broken for a while now but the summer just keeps getting hotter. That will cause a company some serious issues if it's not fixed soon. read more

This place has improved 100% from what i can tell since it's newly reopened under new management. The employees were welcoming and kind and the customer service was wonderful. Not to mention my food tasted great ! I look forward to returning to this location sometime :) read more

Always reliable food that you can count on for a balanced healthy meal delivered in a quick manner

This place is so good for some amazing grub and to top it off amazing service from the cashier as a matter of fact the whole staff looked happy never seen such a amazing bowl I will be coming often a regular I wish everyone was like this cashier this young lady who served me on July 1st at 1:15 read more