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    Flexdolly Moving & Delivery - San Diego

    4.9 (100 reviews)
    Open Open 24 hours
    Updated 1 week ago

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    Response time

    1 day

    Response rate

    100%

    Services - Flexdolly Moving & Delivery - San Diego

    In-state moving

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    Confirmation to begin at 9am confirmed.  Movers began billing clock upon arrival around 8:15am.

    I spoke to several moving companies before choosing Flexdolly. One of my friends is a real estate broker and received a promotional email from them and suggested I try them out because her company was considering adding them to their elite referral list. Big mistake. I was initially going to use their packing service as recommended by the sales rep whom came to my house to determine the number of movers needed and truck size. I was almost 1/2 packed at that point and told him I was going to continue packing, with moving day still a few weeks away. My move was ultimately delayed by a week so I had a bit longer to pack myself so canceled the packers. This caused a glitch in their promotion, offering $10k in damages. They did not clarify this at our meeting as I was already half way packed, that if I packed myself, the offer would be invalid. I got a call from the operations guy and he let me know they would still honor the promotion, since there was nothing in writing that stated this. So we moved forward with the move. Moving day started off a little frustrating because I asked to start at 9am because I had to take my dog to my daughter's house and I wouldn't be back until then. 9am was confirmed but the guys showed up about 8:15 and called me wondering where I was. I didn't expect them to add that time onto the move but they did. The guys were super nice, led by Louis. They worked very hard and so I bought them all lunch, burritos of their choice to show how appreciative I was. I had to leave with a piano mover to go to the other house while they were still eating lunch. They were about 90 minutes behind me. They told me about the items that they had left behind, that I had specifically asked them not to bring- cleaning supplies, a vacuum, things I needed to get the place ready for the new owners. Louis and the guys did a nice job unloading and when they finished, Louis asked to settle the bill. He showed me a printout of the invoice and I paid it. Then about 15 minutes later, he said he'd given me the wrong invoice and that they needed to collect another $1500! At this point, the move was costing me $3600 and they not only charged me for the 45 minutes they arrived early but for the hour the guys had their lunch. But this isn't the worst part. I'm a little OCD and can't stand living in chaos, so I was completely unpacked of all my boxes within the first week. Immediately I noticed one of my boxes containing an instant pot (which I use all the time) and a new waterproof Bluetooth speaker that I had just purchased at Costco were missing. I had some kitchen utensils missing as well. I reported it right away and for a few days hot crickets. Finally they responded and said that when I was completely unpacked to come back and let them know it the items were still not accounted for and wanted to assure me that they hire only honest and trustworthy people and none of them would have taken anything. My response was that I had told them I was completely unpacked already and that I wasn't accusing any one of anything but that I wanted to be compensated for my missing items. I don't know what happened but I should have to go out and spend hundreds of dollars replacing items after a move. They are still giving me the runaround, asking me to let them know when I'm fully unpacked. Very frustrating. I did report 3 blankets missing as well but the next day told them I'd found 2!of them in a plastic bag in my yarn/blanket closet. One is still missing, probably the one I packed with the pressure cooker and speaker. Since, I've noticed some of my non-stick cookware pots are missing (large soup pot and 2.smaller pots). What the heck! Again, I don't know what happened but these things are gone. And the company is acting like I've simply misplaced the items. Not very empathetic nor proactive. I don't know how long I'm going to have to wait for my claim to be resolved but this company clearly doesn't know what they're doing and they are not interested in protecting their customers and following through when something unfortunate like this happens. I simply want them to do the right thing and replace what was lost, and not have to wait who knows how long to make it happen. Needless to say, Flexdolly will not be added to my realtor friend's elite list of movers.

    Big scrapes on newly painted wall. They denied responsibility until I pointed out that scrapes were consistent with mattress cover zippers

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    5 months ago

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    Thank you so much Tiffany! You guys are amazing!

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    2 months ago

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    4 years ago

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    2 years ago

    highly recommend! So fast, and convenient for anything ! Super nice as well! Easy to talk to for anything you need for a good price

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    1 year ago

    The guys were awesome and went above and beyond, everything was professional and they protected everything. Great trustworthy guys

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    Ask the Community - Flexdolly Moving & Delivery - San Diego

    Review Highlights - Flexdolly Moving & Delivery - San Diego

    I am so glad my gut said to cancel with another company and I am so glad Nas was referred to me, word of mouth.

    Mentioned in 48 reviews

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