Sunday - lunch - party of 4 review
Ambiance - The ambiance is what drew us to this location. The restaurant and cafe are beautifully decorated and I hoped my party would enjoy their time here.
SERVICE- Terrible.
ISSUES with my child's meal
I ordered for my 8 year old a plain Wagyu hamburger - medium well. When ordered, I stated- just a burger, bun, and fries - nothing else. No sauces, tomatoes, not even ketchup. The server repeated this order back to me.
In our party of 4, the kitchen brought out the adult meals first, then after another 7 or so minutes, the third meal (chicken and waffles) came out... There was no mention of where our burger was, and I just asked the food runner - if the burger is delayed, can you please send out the fries? The food runner said okay - but no follow up.
15 minutes after 3 out of 4 of us have our food, our server comes by and says--
- "The kitchen finished the burger, and are making the fries now."
- Perhaps the food runner forgot my request 10 minutes ago to bring out the french fries so I said nothing. It was ODD we would be waiting on fries, but I did not want to complain.
- 20 minutes later, the server brought my 8 year old her food. We immediately noticed, there was something white and looked as if cheese had been scrapped off her hamburger. I physically got up to show the server - before she walked off. When I showed the server, she shrugged said - that's just butter. They butter the bread. There was globs of butter on both buns. (Remember, I had ordered a PLAIN burger and been explicit.)
- Not wanting to complain, I responded with- okay, we will see how it goes. The server offered nothing of assistance, it's clear she doesn't care if a child likes her food, and I used one of the cloth napkins to wipe off the butter. My child took a 'no thank you bite' but she would not eat her meal.
During the 20 minute wait for my 8 year old's food, the rest of us had waited to eat our meals and our food was cold. The server saw our untouched food while waiting, made no mention, and when I pointed out my daughter's meal was not plain - responded with her indifference.
The manager stopped by our table and asked if we needed anything Not wanting to complain, I said nothing.
- The manager noticed my child was not eating her meal. The server returned and said- "MY manager noticed she (points to my child) does not like her food and wanted me to offer something else. My 8 year old is now turned off with the food. My daughter is happy to be out, we were with family, but even after her mommy attempted to point out to the server - her burger was not plain - my daughter saw how that went. My child shook her head no, but she as not eaten... She is not even eating the french fries. (I found this odd... were they cold, cooked with something else?)
- I mentioned to the server, perhaps she could try a dessert instead? This annoyed our server, she paused and eventually said, "she can have a scoop of gelato." (A Wagyu burger is a $28 meal.) The server left to allow my daughter some time to think. Five minutes later the server returned, and I had to ask- what flavors of gelato do you have: we were told- vanilla, chocolate, and strawberry. We ordered a vanilla scoop.
COFFEE
We ordered coffees - 3 to be specific, but were not provided with sugar. The coffees were dropped off, and about 5-7 minutes later we had to ask for sugar. Another 5 minute wait for sugar and no spoons provided.
TOAST
One of our orders had a side of toast. After waiting 10 minutes, we eventually asked the server for butter - another 5 minute wait for butter.
DESSERTS
We ordered two desserts, we ordered-
- the waffles with bananas, nuttela and vanilla and chocolate gelato
+ When the dessert was delivered, no small plates, no spoons - both required requests with wait time to receive.
- 2 scoops of gelato (passion fruit and rose) -- Additional flavors not previously offered.
+Removal of empty plates: never happened. Empty coffee cups, plates with napkins... The restaurant was not super busy. There were several empty tables. Pre-busing does not appear to be a standard at this restaurant.
CONCLUSION
When I saw the opening of Sisters Thai in Tysons and saw how beautifully the restaurant was decorated, I was excited. The ambiance looked inviting and I wanted to take my girls to soak up the beautiful surroundings. However, the service was terrible. Perhaps, we were unlucky... just sharing our experience. read more