Best cheese steak in Alaska maybe West Coast! Not cheap but worth every penny Service aways good check hours before you go read more

We had nachos that were ill prepared with stale ingredients The bathrooms were not clean. Service was good, but the ambiance needs tuned up. Not a clean place at all read more

Not fancy at all. Similar tier to an Applebees. I honestly think I would give this place a higher review if we didn't order takeout AT the actual restaurant. If we got it door dashed and I never saw the inside or interacted with the employees, it might be a 4! The restaurant itself is not very clean and you can smell it. It's very dated. The staff that helped us were not about 15 years old and didn't really know what they were doing. We were told the wait for our food was 15...20..30 minutes? Despite that, the food was great! In this town, vegan options are few & far between. The vegan works cheesesteak was really good! It was flavorful and filling. I got 2 meals out of it! Talk about a protein bomb. The mushrooms and onions make it super flavorful. Now, it did come with French fries, but I've been so deprived of vegetables in my first week here I opted for a side salad. It was $5 upgrade! I was shocked. I was even more shocked by the size and poor quality. My husband got a blackened chicken salad and loved his! He got 2 meals out of it as well, so they definitely don't skimp on the portions. We shared fried pickles and they were pretty good! Better than most restaurants I've been to, other than in Texas. So overall the food was great but stick to what they do best...cheesesteaks! Don't eat in. read more

Food Factory - Side Salad - American Near Me - Fairbanks, Alaska

See all

So Jocelyn was our server and she was great. Very attentive and very nice. Honestly she was the the highlight of this restaurant. Don't get me wrong it's not bad food but it's just not good either. It was very bland and just unimpressive. So we ordered the sergeant burger with curly fries and pizza cheesesteak with waffle fries. My cheesesteak came out just barely warm and the fries were cold. Jocelyn did bring us out fresh fries which was nice . The burger was just ok. Honestly nothing special didn't really have any kind of flavor I think the most flavorful thing at the table was the curly fries and even those weren't that great. The presentation was nice and just off looks alone I thought it was going to be amazing. Like I said it wasn't terrible I mean it just kind of was what it was. I don't think I'll be returning . For two entrees it was about $45 and you can get a wayyyyyyy better burger at the red fox for the same price if not cheaper. The only kinda good thing is the portion is huge. I honestly don't recommend coming here unless you're a person who generally doesn't like bland food. read more

Food Factory - Sergeant Rock Burger with curly fries - American Near Me - Fairbanks, Alaska

See all

The food was terrible, so my daughter ordered the pulled pork baked potato when we got it it looked yummy but ad she began to eat it had a really bad odor. She flipped into another dish, bottom was black and reeked of propane. Another meal was the pulled pork burger it was also burnt. My granddaughter ordered popcorn chicken with french fries and the popcorn chicken was overcooked, especially for a toddler. Complete disaster of a birthday dinner. I do have to say though the waitress was very kind. I think that was the only good experience we had there tonight. read more

See all

I got the chicken sandwich and there was a long hair between the chicken and cheese. After this happened I asked around to see other people that live in the area longer experience with this "food factory" and they have had the same experience one finding hair inside the Mac and cheese. Also referring to this place as "hair factory". this has also been reported to the health depart. my only regret is not taking a picture, but for now on I will! read more

We were a little worried with the negative reviews but aim so glad we took the chance. Our booth was super clean, our waiter was attentive and kind, and the food was delicious. We will be back again. read more

Visiting Fairbanks, AK and my kids really wanted us to try this family restaurant. Game on the TV & a load of options on the menu. We tried a Cobb salad, coconut shrimp tacos, side salad, and a delicious Philly cheesesteak on cauliflower rice, no fries. The food was delicious and the atmosphere was decent. Definitely check it out! read more

See all

TVs | Wings | Chill TVs - the place is ideal for watching a game, Saturday college football, or Sunday NFL football. They have tons of TVs all over the place, and you have great views of multiple from pretty much every seat in the house. Wings - I had the 1/2 lb bbq boneless wings with a side of tater tots. Overall the meal was pretty good. The wings were tasty and well-seasoned. The tots were properly salted (not too much, not too little). The wings come in 1/2, 1, and 1.5 lb increments. However, they cannot mix and match flavors for the 1/2 lb size, which is a bit of a bummer. I would highly recommend the meal I got if you are moderately hungry. The half lbs had about 8-10 boneless wings that took about 1 to 1.5 bites each. Chill - Overall, it has a chill vibe. It is great for big groups to congregate or families to share a meal. The dress is very relaxed. So come as you are. Why not five stars?: - Service was less than stellar. They brought us the wrong people's checks twice. Then they handed us someone else's credit cards at the end. It was pretty busy, so I am only docking 0.5 points for this. The other 0.5 points are deducted because it was super noisy, and the price was a bit stiff. Pro tip - there is a lot of parking, so there is no need to plan for extra time. Pro tip - call ahead to see if there is a line/wait. It is a pretty popular spot on game day. So, try to plan your arrival around the game windows. read more

Food Factory - Hand Breaded Boneless Wings and Tater Tots - American Near Me - Fairbanks, Alaska

See all

Went to Food Factory today for lunch and it was fantastic! My BLT was full of bacon, lettuce was crisp and tomato was ripe and juicy. I had chosen clam chowder instead of fries but ended up with both. The chowder was a little too thick for me but I added a little water and it was delicious. Tasted a fry or two and they were crispy and fresh if I had room would have finished them off. Washed it down with a ice cold Stella and was way more happy than any of those clams read more

See all

Eh.... At best. For the food quality it's over priced, it's nothing special. The flavor isn't bad, the server was nice, but in the end i struggled to give this place more than 2 stars. We walked in and had to find someone to seat us. Then they sat us and came back and made us move for another family, to the table right next to us, why? I dunno, but what i can say is our food took over 1.5 hrs to come out, that families food came out in 30 min max. Another couple came in and they got their food within minutes as well. Mind you, nobody came by to apologize or forewarn that there was a delay in getting food out. When our food did finally arrive my fries were cold, my wife's fries were cold, and when i bit into my burger it was cold. I can deal with delays if it's communicated, but food Coming out cold after waiting over an hour is inexplicable. Then the fact that the food that did make it to my family was subpar just means i wouldn't recommend, not at this time. Waiter did remove my meal so not all is lost and he was very polite read more

So went to Food factory a couple weeks back, and had to wait to be seated because staff would rather talk about tv shows and partying then seating customers. Right away I noticed the busser gal who had a pissed off attitude. She wouldn't say "excuse me" when pushing past us who are waiting to be seated. So, I ordered a Bacon cheese steak and for $22 bucks, it was small and maybe 20 fries with it. The atmosphere was that of a food joint with what little staff they had being overwhelmed. I ate my cheesesteak, and didn't say anything, cause the waiter was more interested in hanging with his friends 2 tables down. I ordered some Denali Gold, it wasn't what it was 20 years ago, it was watery and had a weird taste to it. So with all the above and the loud staff in back still talking loudly about partying and what not, I paid and left. read more

Just left and very annoyed will not be returning! We walked in at 4 and were seated and then after ordering a drink, and saying I needed another minute on the rest I was told "we are closed so I need to get your order in." I asked don't you close at 6? And was told Sundays it can fluctuate. Don't sit us and then tell us we need to hurry cause you are closed 2 hours early. Then as we waited I put the card out before the food came trying to help them close up faster. Then food came and halfway into eating she took the card. Then as my boyfriend was finishing she walked by and said "hey guys we are closed." It was only 5:03 when we walked out, when their actual hours are till 6. It's not ok to close early, let people order a drink, then pressure them repeatedly to hurry and go. Tell the customers right when they walk in or before they actually order. I would have left instead of be treated rudely, seems like a way to make a last bit of money but not care about the customer. I've worked in restaurants for 11 years, supervisor for 2. It's one thing if people come in right before closing hours, this was incredibly disrespect and ignorant to treat customers like they are the issue when you aren't respecting the listed hours. read more

We came for dinner as we were looking for some good basic food. The cheesesteak was just ok, adult grilled cheese was a basic grilled cheese that was just overpriced, it tasted exactly like the kids grilled cheese, which we also happened to get so we were able to compare. The Wam Bam chicken tenders were fine. Caesar salad was also fine. The Lonestar jalapeño bagel was quite frankly, possibly the worst burger I've ever had in my life. I took one bite of it, and after suffering through that, I just couldn't bring myself to take another bite. It was incredibly dry, overcooked, and honestly, the meat was gray and tasted like sawdust. Really awful! Dalton was our waiter, and when we arrived there, was not at all busy. Still, it took us about 25 minutes before he came to take our drink order. We should have known then, that we were in for a long night. he rarely checked on us, we had to flag him down to ask for more water because every one of us had empty cups for some time. Once finished eating we waited for 20-30 mins for Dalton to return and say "It looks like you guys have slowed down." We had stacked all the plates on the table and had just been sitting. After that, we ended up having the scan the receipt to pay since he didn't check on us again. I think we are pretty patient group, but we went for a quick dinner and ended up spending over an hour just waiting for service. We were there for a little over two hours total which is crazy. Incredibly disappointed in this restaurants food and staff. read more

This place has great food IF you can get the kitchen to cook it on a timely basis. I ordered boneless chicken wings and a steak sandwich , called in . They said roughly 20 mins , I gave them 40 mins ; when I got there I waited an additional 15 minutes. They just suck because they have CHILDREN running the place and working there !!! read more

A great option to consider if you are in Fairbanks. This casual dining restaurant is great to grab a casual dinner or lunch at on any day of the week. Their menu offers a wide selection of items to order, and their food always tastes good. Their service is decent, but the restaurant can get busy on the weekend. Overall a great place to dine at in Fairbanks. read more

Food Factory - Cheese Curds - American Near Me - Fairbanks, Alaska

See all

Everything we ordered tasted great, including the chowder soup, which is a very common dish everywhere. Personally I enjoyed the works very much-all the ingredients offered a great combo of flavors that created pleasing fireworks in my mouth and brain (that Ratatouille scene, if you know what I mean; if not, just know I loved the dish). The server was incredibly sweet, patient, and understanding. When my younger sister unreasonably tried to order four dishes for herself and did not listen to us, the server nicely reminded her that would be a lot of food and avoided a terrible waste. read more

Food Factory - The Works - American Near Me - Fairbanks, Alaska

We were sat quickly and our server was super nice. The menu has LOTS of choices, so you may want to look at those pictures to have an idea of the choices. We ordered the Little Human's meals first of mac n' cheese and a kid's cheeseburger and fries to give us more time to peruse the menu. We decided on the Ruben with onion rings and Extreme Snowboarder Mushroom Blue Cheese Burger (minus the mushrooms)With curly fries. The Ruben looked really good, but the meat was dry and needed more dressing. The onion rings were battered and just a tad overdone. The blue cheese burger was really good and the curly fries were fried perfectly. read more

See all

If you want a good burger & onion rings in Fairbanks, this place is a sure bet. It's nothing super great to get too exited about, but you're not gonna have a bad meal. read more

It definitely has that curb appeal that screams "family dining, check us out." It's an interesting restaurant. It's maintained to where it's noticeable enough to stop in. Exterior is inviting and the interior is well maintained. The menu is super extensive and it has everything you want and need and more! Including shakes! I would describe it as, "the Cheesecake Factory, but on American food classics, excluding the Cheesecake Factory's items and more casual dining experience." So, with this extensive menu..the quality is definitely in question...and to my surprise, the food is good. The shakes are good, food was ok, atmosphere was very family casual and the service was really really great. read more

See all

For this town, 5 stars means it's good food. So when I give this 5 stars, it's not because the food is incredible. It just means the food is better than anything around. That said, the Philly cheese steaks are tasty. The cheese was melted into the meat and mushrooms and onions. The bun wasn't overly baked, so it was nice that it wasn't crazy crunchy. We got the cheese sticks as an appetizer and they are good. The Jalapeno ones are better than the plain, in my opinion, but they are both still good. Service was good. They told us to sit where we wanted but it did take quite a while to have a waitress come. Once she did, it was great service. The only true complaint about the place is it is a bit pricey for what you get. The cheese steaks are over $20 a piece and the appetizers range from $10-20. I'm not sure it's worth it for the price, but at least the food was better than everything else in town. read more

Food Factory - Mozzarella Duo - American Near Me - Fairbanks, Alaska

See all

Smoked French dip was amazing, staff was accommodating. However, instead of telling me tipping ten dollars to the cook's tip jar at the register didn't apply to the amazing server that helped me, they altered my signed card receipt to get their $10 tip. babes, I was meeting a local artist to buy a $150 painting. you should have just let me know before committing fraud. read more

Today's visit to Food Factory was exactly what we expected. Our history with this restaurant is very extensive to say the least (worked there many, many, many years ago) and I must say the food tastes exactly as it did back when. The Buffalo wings are absolutely perfect the best I've had anywhere and trust me because I've tried them everywhere we've been across the USA. Hubby had the shrimp basket which was delicious with the perfect breading to shrimp ratio the fries were hot & tasty. I ordered the kids bacon cheesesteak which was huge for a kids size serving. Everything tasted hot fresh & delicious. Only drawback was we were the 1st customers of the day & it was a rather long wait for our food & hubby's unsweetened iced tea was disappointing. Other than that everything was great. read more

See all

Service was okay, Everything smoked tastes burnt as hell, Also found a couple blonde beard hairs from green hair in the back in our burgers but it's cool place is trash read more

I've been eating the Aloha Surfer Cheesesteak since the 90s and am stoked they've remained constant over the years

Make sure to tell the server if she got something wrong on the order so they can fix it with hopes they don't spit in the replacement. Don't write an honest review because they will not take anything you say to improve the level of service they claim to provide. Just be careful when ordering food from "Food Factory " in Fairbanks, Alaska You have been warned read more

3.5/5 We'd been planning to visit here for a while now. We always pass it, it's a good location. The interior isn't the cleanest but it's not the worst. It's like a family restaurant. There were quite a few people in during lunch. The service is really nice and they were very attentive. Portions are big. We got the bacon cheese tater tots. We loved them, the tots and bacon bits were nice and crispy. The cheese was generous and warm. It was very filling for the two of us. We also got a Rueben and chicken fingers. The Rueben was a little hard to eat because the meat wasn't sliced as thinly as we're used to in Rueben's, and we've had a lot of Rueben's. The chicken fingers tasted a bit over cooked but they were still good. They were just large and a little too hard. A bit hard to mess those up. The fries were fine as well, not life changing. We also shared an oreo milkshake which was very yummy. We ended up taking our entrées home because they were a little difficult to eat. We don't think we'll be back as we have a lot more places to try. read more

Food Factory - Oreo milk shake - American Near Me - Fairbanks, Alaska

See all

Vegan and vegetarian options. This was a good place to go to get some protein while in town!

Food and service was good. Two things I would say that was bad .. was the sweet tea .. it tasted like bleach water ... Everything else was really good. And they don't toast their bread buns on the sandwiches so be aware for just plain sub buns read more

First time visiting Fairbanks. Came here for the "Vegan Works Cheesesteak." Best cheesesteak I have had! Very impressed. The service and staff were great too. Ample seating read more

The food is okay, yet worth a pretty penny. The fried pickles are $12 but the amount you actually get is worth $6. Also, if you're looking for some lighter options the healthy options selection is just vegan grilled cheeses, burgers, and cheesesteaks. That's their "healthy options". The healthiest thing under that section might be their veggie cheese fries. The salads are also uninspiring with minimal veggies in sight. It's just different meat, cheese and dressing options on iceberg lettuce. read more

Friendly, efficient and good philly cheese steaks. I don't like fat and gristle, and these steaks are lean, thin and delicious. Mine was loaded with bacon and the famous mustard gave it a lift with some tang. American style comfort food. read more

Food Factory - Gold Classic Gold-King Steak - American Near Me - Fairbanks, Alaska

Food took an absurd amount of time. Could've played xbox, took a shit, and get a haircut before my food came out. Servers were nice and funny. We were joking around. I have currently lost my god damm appetite because of the absurd time consumption spent drinking pink lemonade. Can't even do a proper rating because all my food didn't even come. Be better. The food was good. I recommended. One of the chefs ran into me in bathroom. Should quit and become a voice actor. Boy he sounded like Johnny depp. My food took a solid 3 apples ( hours). If I EVER COME BACK my food better be quick or someone getting sued. jackeatz out read more

Went to the food factory today, nice setting and was clean, very friendly staff. I ordered a grilled cheese, had a slight problem with it, they fixed it with no problems. Will be back read more

Food Factory - The replacement Grilled Cheese & Fries - American Near Me - Fairbanks, Alaska

See all

Took 2 hours to get our food. Still sitting here currently and I am considering leaving.

So I never do a review off the first interaction/visit. My first visit with FF was amazing. Had good service and the food wasn't bad. I was actually pretty shocked at how good it was. But as my second visit, I will say this has COMPLETELY destroyed my views on the restaurant. The milk shake and fry's was the best part of my meal. I was throughly disappointed, the burger was completely messed up. Burnt, mushrooms were burnt, and the entire burger was disgustingly greasy. read more

First the price of one cheese steak was $21. that's ridiculous. So my wife and I order two thinking ya they are real good........NOT!! We got them and it's was garbage. Way way too much cheese and the meat tasted old. Terrible flavor. Five to six steak fries. For the money it was not worth even speaking. I've lived here sense 1979 and have ate at the Food factory when BIG BOB opened on south cushman st. I've experience the decline of quality of the food right to the present day today. I will never eat there again. Your better off throwing your money in the trash can. It's sad to because it used to be a great place to eat where you know what you were getting. Not anymore!!!!! read more

Staff was very unprofessional when directing us to our table, waitress did not check up on us after getting food. And the cleanliness of the restaurant was terrible. read more

They have an extensive menu. There's something for everyone. The service was phenomenal! Our drinks are always full and the waitress checked on us frequently. read more

My heart partner and I stopped in for an appetizer and drinks. He had pretzels with the cheese sauce. They were good a little bit dry not as soft as I like. I wish they would have had the spicy dip but they were out. I had a cup of french onion soup it was good. The waitress was really fast and efficient. I did not try any of the other food so I'll leave a review next time. read more