From the moment I stepped in to the dealership, I was well taken care of. Brandon really helped in…read morefinding the exact SUV I was looking for. He was communicative and informative. The process was easy from start to finish.

If you look at my review history you will see I'm one of those people that generally leaves very…read morepositive reviews. You have to earn a bad/warning review from me. Sadly they did. Watch out for the hidden 2K "Advantage Plan". It was never discussed or brought up and we caught it and refused to pay it when signing documents. Google describes these advantage plans as "a junk fee scam that unscrupulous dealers add to pad profits. They bundle worthless items and charge you anywhere from 500 to 2000 for them and hope that you won't catch it during the high stress Finance and Insurance phase of your purchase." It was a great experience up until that point but it tainted my feelings and impressions of the dealership and I would never trust them again. Never got the 500 fuel card either.

I would not recommend this dealership. Went in to purchase a vehicle and expected the online…read moreprice. I was not planning to negotiate and was willing to pay cash. They politely offered the same price as online and then when drafting the paperwork, added a $3200 "adjustment" and $1500 for fees in the quote, making the "discounted" vehicle more than sticker. When asking about the mark up, they were honest and said that is their additional profit and that they do not actually sell cars at the advertised price. I went to another dealership and purchased the exact same vehicle without the markup and with reasonable fees. Buyer beware. They will use deceptive practices to mark the vehicle up. Be sure to check your contract.

I just received my 2022 Nissan Altima approximately a month ago from Mike and Gina Jones and…read morecouldn't be happier. Mike was very diligent in making sure I got something I wanted and deserved . The delivery drivers were top notch and represents your establishment well .Could not ask for better customer service.

Posting for my elderly mother that was just taken by Kirstin in the service department. She came in…read morebecause the car was turning off when driving. She had recently done the spark plugs and fuel module but the issue was more of a throttle body type problem. Reluctantly she brought it here. Kristin told her she needed a tube up with new plugs and a new brake module even though it had just been done. My mother not knowing what to do asked me. The labor she showed me was double book labor on both all data and Mitchell . She then told her she needed crankshaft position sensor and wiring harness again double book labor. I called and spoke to Kirstin and had to tell her how to find proper book labor and she then told me she would remove partial time. It was still a blatant overcharge of labor. I told my mother she should tow the car away but she is elderly and just wanted it back. Kirstin adjusted some of the overcharge and eventually two days later my mom got her car back. Kirstin had a terrible attitude and when I tried to ask for her manager she said he wasn't available. I will be filing a claim with the state. Shame on you Kirstin.

Outstanding Customer Service in their service department. They ALWAYS make Piper and I feel at…read morehome while having my truck serviced. I have always had impeccable service. Makes me want to buy another Dodge.

amazing service from eddie zamora he always is phenomenal he always goes above and beyondread more

Worst dealership I've ever dealt with in my 62 years of buying cars!…read more I tell everybody I see not to even set foot on these crooks parking lot! I made a HUGE mistake buying a 2026 Trax from them. They only gave me $4,000 for my trade in and then I saw it on line for $10,000 + all the crooked fees I'm sure they added to it. I also made a stupid mistake of paying $5,000 down. If I hadn't done that, I would have taken the car back and left it at their door, but I couldn't afford to throw away $5,000. Scott flew through the paperwork and didn't explain or discuss the $3,500 he added in extra charges. They saw an elderly 82 yr. old woman and took advantage of me big time! I'm barely 5' tall and it was when I was driving the car home that I discovered the car was WAY too big for me to drive. I couldn't even see over the huge hood or if I was in my lane or not. Then when I finally made it home, I couldn't even get out of the car as my feet lacked 10" reaching the ground. So I have to jump out on a deformed and painful hip! I'm too scared to drive the car because it takes up an entire lane and I can't see the sides of the road over the huge hood. So it just sits in the carport and I have to pay Ethra to take me to my doctors. Bottom line is...this car is totally unacceptable! I started telling these issues to the salesman and that I needed to return it. All he said was that he didn't know anything that could be done. So why did they have on their web site "OUR GOAL IS TO PROVIDE YOU WITH AN EXCELLENT PURCHASE AND OWNERSHIP EXPERIENCE"! When I told them that was just a big LIE, then their web site was changed and that motto is no longer on there! I wrote the owner of the dealership, Charles West, a 2 page certified letter explaining my age and physical handicaps that inhibit me from driving the car. I begged him for help and he didn't even have the decency to respond to my letter! I told my story to GM Financial and GM Customer Care and nobody would help me! So the paper floor mat in my car that says "CUSTOMER SATISFACTION IS OUR #1 GOAL" is another big fat LIE!!! Other reviewers mentioned that they won't return calls or e-mails and that's true too. I have sent Scott numerous e-mails asking that he cancel the OPTIONAL charges he added to my invoice and he just ignores them! I've only had the car a few weeks, and now there's no option left but to get rid of it. I will be selling it to Carmax and I'm LOSING $6,000.00!!!

We have purchased 2 Macans from Harper Porsche and have had nothing but good experiences…read more Jack Slagle and Ben Proffitt have been great help with any questions since our purchase. Speaking of, Jennifer Collins was super helpful taking care of sales paperwork. Their service department has to be the best around. Thank you, Harper!

Best to just stay away from this place. They don't know parts or what's compatible w/ certain…read moremodels (even when you specify) and you'll also have to pay to send parts back that they got wrong (or incorrectly advertise) no return labels happen. I have a 2016 911 Carrera S and a 2019 Macan, I gave them a chance with sourcing a speaker for the Macan, both orders were a debacle. I like to work on my own vehicles, try to source what I can if it makes economical sense. The thermostat, for the 911, belonged to a different order/vehicle and the speaker had a housing wildly different for the Macan. Decided to send the speaker back (which I had to pay for) and it took at least 3 emails to simply get instructions on where to send etc. If you're on this thread and looking for Porsche anything, simply go anywhere else. It appears they prefer to delay the response for returns as a result after so many days the return becomes absolute. No reason to do business with them. Avoid.

These guys are great to work with! Best car experience I've had! Really kind people and great…read moreservice. They also get back to you in a timely manner.

My daughter, who is 27 years old, paid cash for a vehicle $6,800.00 cash) and they assured her…read morenothing was wrong with it. The first night we brought it home it rained and the moon roof lines leaked water all over the floor of the car. Two months later, the motor blew up because oil was leaking so badly, and it costs her $3,900.00 to get it repaired and 411 Trucks and Auto would not help her fix any of it and I think that is pretty sorry of a business. When you buy a vehicle, the dealer is supposed to make you aware of any problems, so I am turning them into the Better Business Bureau and speaking with an attorney. I have never been lied to like she was lied to about a vehicle that cost $6,800.00. That's not alot of money for some people, but for a single mother, it's alot and it's about doing the right thing. I would be leary of this car dealer. They lie straight to your face and sale complete garbage for vehicles. They wouldn't even let her pay them to repair it, then trade it for a different vehicle. That says alot in itself. They don't even trust their on mechanics and won't trade a vehicle they sold less than two months ago for cash. I will add photos of the repair bill once we get it out of the shop. I'm pretty sick right now and honesty is everything in my opinion.

These guys are the best! Best-kept car buying secret in town. Honest, knowledgeable, friendly…read more We have bought and sold with them for years and have always had a good experience. They will even look for what you want if they don't have it on the lot. Even if you aren't in Karns, they are worth the drive. Look around and you'll see their dealer stickers on cars all over Knoxville.

Outstanding customer service and honest repair work. They did an excellent job with my 2008 Land…read moreRover. Good old fashioned customer service. I drive older cars and I am definitely sold on this place. Brian made things very easy for me and stayed in communication regarding the vehicles issues. Thank you!

I have purchased 3 vehicles from Thorpe Automotive and from the 1st Time I went there their staff…read morewelcomed my wife and I with honest care listening to what our wants and needs were and finding a vehicle that fit our budget ( We didn't have perfect credit ) They said no problem and made it work The second time because our payments were made on time the got me a better interest rate and a nicer care and my payment didn't go up but very little by the 3rd vehicle this one for our daughter our credit was good at I was able to go to the credit union Not only did they help me get cars the built my credit in the process Thanks Frank Radics and Thorpe Automotive for all you have done for my family. ( Five star dealership )

I purchased my new used vehicle from Thorpe Automotive last month. I was greeted immediately by…read moreFrank, my Salesman, when I arrived. Frank listened to what my needs were and showed me several choices that would work. I settled on the perfect car and financing was simple. If you want to have a great buying experience, check them out! Super friendly and great customer service.