Four Seasons Chicago you sure know how hospitality is done right. Arriving late from traveling all day, I received a warm welcome, a welcome amenity, and a suite upgrade. Way to make someone feel special! My entire stay was impeccable. Perfect location, outstanding interactions with the employees, easy check in and check out, state of the art fitness center, clean and well maintained pool and spa... perfection all around. Cannot wait to return! read more

Four Seasons Hotel Chicago - View from my room on the 35th floor. - Hotels Near Me - Chicago, Illinois

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Beautiful, clean, elegant, good food and service . Four seasons is a unique hotel that is customer focused and they do a great job with it. All rooms are suites with soft robust, towels and slippers. Yes the price is higher but worth every dollar spent. I was here for the meeting so all catering was great, very attentive to everyone's needs. The bar is fully stocked. Love this hotel chain read more

Four Seasons Hotel Chicago - The suite very nice - Hotels Near Me - Chicago, Illinois

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Great locations steps away from the city center starbucks roastery, wizarding world of pottery and iconic luxury shopping brands. Smaller four season with only one restaurant and a three meal dining area plus lobby bar. Nice fitness center with dry and steam sauna and excellent indoor pool. Like any Chicago skyscraper hotel it gets windy so the buildings creek a bit with some strange noises at night but they provide you earplugs if you need them. Hotel is attached to 900 Michigan shops with luxury brands and plenty of places to shop and eat around within walking distance. read more

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We had a great time at Four Seasons Hotel. It was a short visit but still nice. The hubby booked it through Amex. We stayed in a basic room type. This is our 3rd time staying in Chicago. We've now committed toto going twice a year. We're looking for our favorite hotel in Chicago and seeing far we haven't found it. Don't get me wrong. All the hotel's have been nice but we just haven't been wowed. We have our favorite hotels in CA but now we need our favorite Chicago hotel. I'll be back next month with another hotel review. Check out the photos and videos of this one as we tried to get content for this one day trip. Oh and the staff was very friendly and the food was amazing. That was a plus. I also forgot to mention. Base rooms at these older hotels. To me do not seem worth it but the suits are definitely worth it! read more

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Fabulous stay at the Four Seasons. The view, the service and the location is just what you would expect for this luxurious hotel. Our 5 night stay was made more memorable by the small but very on point little touches that was provided by staff. Ie- cord holders, silk wipes for my glasses. We never asked for them but were thoughtfully provided by housekeeping. Truly did not expect it. And this was on top of all of the over the top other services they gave - automatic turn down service, champaign and chocolate covered strawberries just because my daughter casually mentioned it was our 35th wedding anniversary! And as a farewell gift, they provided us with a Thanksgiving pumpkin loaf!!! We will for sure stay there again next year for our annual Thanksgiving visit to family. Much love and thanks to the Four Seasons' staff read more

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Fantastic two night stay. Amazing service from check-in through checkout. The woman that assisted us with trip planning was engaging and knowledgeable. See photo. Wonderful lobby and fast dependable elevators. All of the room attendants were superb! Large room with a great view. Very comfortable bed! Superior service in terms of turn down, the cleanliness of the room, and the friendly greetings from everyone that I passed during my stay that worked at this fine hotel. Great bathroom too and lots of hot water! Highly recommend this hotel on a trip to Chicago! read more

Beautiful hotel, excellent location, and exceptional service. Gorgeous room with great amenities. The concierge Luis was incredibly knowledgeable and helpful during our stay. Michael with the in-room ice cream and martini carts made our experiences once-in-a-lifetime but we can't wait to come back and enjoy again! read more

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Fabulous from the moment we arrived! We stayed on the 45th floor, so we enjoyed a lovely view of Lake Michigan. What's not hiding is the luxury and comfort: beautiful rooms, warm and attentive service, stunning pool, sauna, steam room and full service spa (yes, please). How can you not feel pampered and relaxed when you're staying somewhere this beautiful and well appointed. And let's talk location! This hotel is steps from all the iconic spots on the Magnificent Mile. Shopping, restaurants, museums; it's all right there. All in all, a dreamy Chicago escape. read more

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While very pricey, the service and our room were exceptional. I also like the location as it's close to many restaurants and shopping.

There are many luxury hotels in Chicago but Four Seasons delivers on luxury, privacy, understated elegance, location, charm and more, much more. The hotel is located on the North End of Chicago's Magnificent Mile in the Chicago Loop neighborhood, surrounded by upscale department stores, and private access to 900 North Michigan Shops, the Four Seasons Hotel occupies floors 30 to 46 and one of the best views of the city. Four Seasons Chicago team is very well trained and take a lot of pride in providing every single guest with the best possible experience, from arrival to departure, guests interaction with valet, to doorman, front desk agents, concierge, bartender, restaurant hosts and waiters, even housekeeping is at a whole different level, my room and this hotel was impeccable, something I can't say about other 5 star hotels in the city, I did like the St.Regis and would happily stay there again, same with Waldorf Astoria, but FSC is in a class of its own, the Four Seasons George V in Paris is undoubtedly better, but then it's Paris and the competition in the luxury segment is fierce, the Peninsula is the only one other hotel in Chicago at a similar level as FSC. Four Seasons Chicago is an amazing property, love everything about, you'll be pampered from the moment you arrive until your leave, impeccable service and attention to detail, the hotel staff is one of the best of any five star US hotel I've been to, and that's an amazing achievement, a couple of days ago, I heard comedian Bill Maher say he is "quitting" touring as standup because hotels in the States are terrible, (paraphrasing as I can't use his exact words on a Yelp review) there is always something wrong with the room or service, and I can attest to that fact, This property is and has been the exception, but even the best is not perfect, my only complaint is they have no house limo, is very rare not to provide the services of a house car when it comes to five star hotels, which by the way, all other Four Seasons I've been to have. As mentioned, my experience here has always been flawless, I even asked one of the waitress if they could make me a Chicago style hotdog, despite the lux digs, and not being on the menu, they did, a few minutes later chef showed up with an authentic Four Seasons Chicago dawg, it was very good, it was almost as good as the famous Devil's Dawg a couple of blocks away but then that's not their specialty, true to their 5 star rating they delivered, and that's what makes them so special. I can not say enough about how wonderful the staff is, they excel at everything, even if you are familiar with Chicago, make sure to stop by their Clefs d'Or concierge desk, they are on par with the Hôtel Ritz Paris, from appointments to private shopping on some of the most exclusive stores in town, to tickets for concerts, hard to score restaurant reservations, to providing a basket with blankets and everything you'll need for a picnic in a park like Ravinia, reservations to Four Seasons Yachts, and planes, and anything in between, no task is too big, or too small, they have always come through, and while visiting the city, after long working working or shopping hours, all guests have access to their glorious spa, make sure to stop by and inquire about the facilities, they offer Night Spa and Day Spa experiences, 24 hrs Fitness Club, and Pool from 6:00am to 8:00pm. Happy Travels. read more

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This review is for the day Spa/Pool experience that we purchased through Resort Pass- and I totally give that FIVE STARS, especially Mariela in the Spa who gave me the most fabulous manicure/pedicure of my life. That was marvelous, so relaxing!! She provided the most tranquil experience and I love how my fingernails and toenails sparkle. Loved every minute! The staff was above and beyond fantastic at Check In at the front desk and the Spa Check In as well as the whole team at the pool and spa. I believe my sister paid $130 each plus tip for each of our mani-pedis which is not unreasonable for such a posh location. It was a birthday gift to me, and I am super grateful. I didn't stay at the hotel. This is not a hotel I could afford to stay overnight. Rooms start at $425, I believe, plus parking, and that was for a weekday, as we did check to see if we could stay over, but we instead took a taxi home after our spa day. So we didn't stay at the hotel, although it looks absolutely 5 star and amazing. The lobbies are gorgeous and it all feels very posh and beautiful. I took off a star my rating because the price of food once inside this hotel, oh my! My sister ordered from the Poolside Menu, just a "snack" as we didn't bring anything with us and we were there for 5 hours. I had seen the prices on the menu and read the fine print at the bottom about the extra fees, so I decided to fast for the day. She was really hungry though and truly only got chips and guacamole plus one Diet Coke, and her bill came to nearly $50!! On the menu, I think the chips/guacamole were one of the cheapest options and one serving was $20 plus single glass of Diet Coke is $9... but once the $7 delivery fee, service fee (which is not the tip and was over 20%), tax, and tip were added, it came to nearly $50. My sister is a Chicago school teacher and had bought this pass for us on Resort Pass so we could spend a school holiday together swimming at the Four Seasons and getting our nails done... but I don't think she'd budgeted for a $50 plate of chips! I know I definitely didn't budget for that. Instead, I ate a free apple from the nice bowl that was next to the pool and drank lots of water. I went home hungry, but that's okay. So, if you go for the day experience, eat in advance. And have fun! It was a beautiful day and we will definitely return. We both love Mariela so much! read more

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What has happened to the Four Seasons hotel lounge & bar in Chicago? What was once the epitome of elegance and service has turned into a self-serve, cafeteria style environment in tones of Chicago January winters grey. I am sorry but when you are paying $66.00 for a glass of champagne or $30 for a glass of wine, you should get table side service. They are calling it a "modern" experience...right...call it what you want but I call it the death of quality and customer experience. I have been going to the Four Season hotel lounge and bar for as long as it has been open in Chicago, and I will NEVER take guests there again. For goodness sakes Four Seasons, what the heck are you thinking? Seriously charging a premium for drinks and appetizers and you cannot even provide a server for table side service? And I might add, the bartenders were none too impressive either. So disheartened for the loss of what was once an experience to look forward to after an evening out in Chicago. Mary Byrne read more

Came here to get a refresher. There is a clear statement of class once you walk into their establishment. The illuminous flower arrangements that welcome you in their lobby is enchanting. The flowers that tower over you on top of the tall black column makes it feel like you are walking into an illuminated forrest. I also love the string of leaves that dangle off the center runway of the ceiling. Walking into their excuisite hotel just reminds me ofhow much I love how one of this hotel's signature accents of their decor is their beautiful flowers they have traced all around the resort. We also enjoyed walking through the long elongated lobby lounge to sit for a sip at the Adorn lobby bar near the tall up to ceiling windows on the other end of the room. I loved their Grapefruit Cocktail that came with their Don Julio Blanco Tequila, pamplemousse, & citrus sparkling grapefruit. it was light and fruity with the perfect amount of bubbles. The good old Old Fashioned was perfectly made with the Sazerac Rye, Cinnamon, & Orange Vanilla Demerara. The experience was topped off with their local Chicago local beer called the Goose Island India Pale Ale. Nice splendid visit. read more

We've been coming to Chicago at least once a year or over other year for 10 years now and have tried many upscale hotels. Four Seasons Chicago is an absolute favorite. Our favorite room 3419 has beautiful views of Lake Michigan and city scapes as well, great soaking tub and spacious suite. We are in love with their spa, pool, jacuzzi and sauna, an absolute plus over a few hotels we had considered over Four Seasons. But the views and the amenities can't be beat. Solid room service food, (not always the same at other locations in California, where we're from). The service is near impeccable, the staff are excellent, unpretentious, generous and if we have any issues (like a most recent snafu with a broken heater/air-conditioning unit, which they fixed (I caught a cold for first few days of our most recent stay) they booked us for a 4th night at our original rate (the city had multiple conferences which pushed all rates into the absurd by the time we were there), comped us a dinner at Adorn which was absolutely delicious and took great care of us! Great bar, great drinks, great food, great service. Can't wait to come back again! read more

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Couldn't have had a better stay! The service we received was perfect from start to finish, and every staff member was extremely friendly and helpful. This might be the best service I've ever had in all my years of traveling, and that's saying something. The bed was super comfortable, the room was quiet and clean, and food and drinks were great. (You have to order the chocolate chip cookies, they were insane!) The only con is that the pool and hot tub are indoors and were always full of loud kids when we tried to use them. It would be really helpful if there were a separate kid pool or a limit on when kids are allowed to use the facilities. Overall, we had an incredible stay and will definitely be returning. p.s. Laith is the man! Thanks for hooking us up with an incredible room for our 10-year anniversary. It made our whole trip. read more

I've stayed at many luxury hotels but the quality of the service at the Four Seasons Chicago is the best I've ever experienced. From the personal texts before I arrived - texts that were from a human - through to check out; my Amex Platinum upgrade to an amazing suite with spectacular views of the lake; to the restaurant, room service, housekeeping, and everything in between. The spaces are beautiful in texture and tone. I asked for two croissants and jam at 5 am before I left for an early flight, and they were promptly delivered warm from the oven. I could write pages on how the staff stepped up at every opportunity, always remembering my name. Plus Le Labo amenities in the bath. Location is also ideal for shopping or a morning run. I'd give 10 stars if it was possible. read more

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Chicago in the summer is hot. This was particularly new to me because I am from California and the weather stays the same for the most part. Even when it rained it was still hot. My guy, bestie, and me were walking down the main drag and got thirsty for something stronger than water. Of course, as I looked up I saw the Four Seasons and thought rooftop bar on this beautiful day in the neighborhood. Get in, got to the elevators and see the sign that it was closed for the season...forgot why but jus why? Fuqn annoying. Ok then we tried to have drinks at the inside bar and it was closed and the restaurant was the only place open for drinks with a very limited menu because it was past lunch. Oh boy, again; WTF, no one randomly stops at the Four Seasons to have drinks though the day. Odd.. but hey we made do what it was going to do by all means....you can put it on the list but make sure to call before you show up! read more

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We had breakfast at the Four Seasons on Christmas Eve day. Everything was great. It all started with a really nice interaction with Mars, the valet guy, working outside helping park our car. My daughter uses a power wheelchair so parking in the city is often a challenge. It was chaotic outside the hotel, but Mars was patient and kind and didn't rush us. He took care of the car and made sure getting in and out was safe for my daughter. Thanks Mars for getting the day off to a wonderful start. Merry Christmas. read more

Beautiful hotel and wonderful staffs. Also this place is kid friendly the location is great too read more

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Wonderful property. 2nd time staying, and it's now become our preferred hotel (and now feels like our 2nd 'home') in Chicago. The indoor pool/spa/sauna - fantastic. Adorn bar serves up fantastic drinks and the restaurant is legit. Service is notably excellent. Overall a very relaxing treat without being too scene-y. Love it read more

Stayed for the weekend in a lake view suite Pros: - That view was STUNNING. It had an amazing view of the lake with very little blocked by other buildings. Sunrises were sooooo beautiful and bright - Staff: All the staff we encountered were polite and friendly. What you would expect from a Four Seasons. One of the room service runners went above and beyond one morning. I had requested one of my green juices with extra ginger if possible. When the food arrived I asked if they were able to accommodate my request, and he had no clue, but he offered to go back to get me what I wanted. I told him it was no problem, but after about ten mins he was back with a fresh juice with plenty of ginger. Doormen were sooooooo helpful and friendly. Always asking if we needed any help or a taxi, or waiting for a ride service car. - Room service: we had a breakfast comp so I ordered both mornings. It took some time to get someone to answer my phone call the first morning, but not a biggie. Food arrived exactly as I wanted - DJ in the lounge/bar area on the weekend. I wasn't expecting such a "party" but it was pretty nice. I could tell most people there were hotel guests, or people here for work - It's not that close to Miracle Mile and Millienium park area, buuuuut it was one of the only hotels in the area that had larger suites that weren't overly outrageous in price. The suite we stayed in was a king suite, with french doors that separated the bedroom from the living room area that had a pull out couch. Perfect for a family with small kids I think. The only drawback to the room was that the bathroom was on the opposite side of the living room area. But maybe actually great if you don't want your date/partner to hear you using the bathroom if they were in the bedroom. Neutral comment: - Older and a bit outdated in terms of the rooms, at least the lake view suite we stayed in. But this is such a minor comment. Cons: - The TV remote. I think because it was one of those smooth remotes without any actual tactile buttons, it just sucked. It was annoying trying to change changes, to search, even just to turn the TV on/off. We had to press down really hard, and sometimes it would signal the TV twice - turning off and then turning back on because we pressed so hard. - Expensive: It was pricey, but it was a Four seasons hotel and had all the four seasons amenities and service affiliated with a Four seasons Would I come again? Sure read more

Four Seasons Hotel Chicago - View from lake view room (King suite) - Hotels Near Me - Chicago, Illinois

I used to come to Four Seasons often for their AYCE Mediterranean- and Asian-inspired brunches that used to be offered, but, unfortunately, they do not serve those any longer. However, we have returned to dine-in for their regular brunch, and it has been a pleasant experience - service is friendly and on point. Great place to book if you're only looking to stay in the DT area - rooms are clean and kept well. Plenty of shopping and attraction points nearby. +clean rooms +friendly service read more

Great experience! Stayed 5 nights for a medical conference hosted at the hotel. Twice a day room cleaning with thoughtful touches (surprised me with eyeglass cleaners, pillow spray, iPhone cord organizer, etc). Excellent fitness center and sauna with cold towel service and spa water. Very happy staying at the hotel all day or venturing out and returning to a tidy room! read more

The date was going really well. Really. Well. So he pulled into the Four Seasons and checked his car into valet. We walked in without a reservation. Turns out you can't do that. The Four Seasons doesn't take walk-ins. They instructed him to step to the seating area and book a room through the website and then come back and they could check us in. It took some time, but it was finally set up. Thankfully, they had availability on a Friday night because his car had already been taken by valet. She owed him no apologies for not being able to take a walk-in, but because customer service is so amazing here, she upgraded the room to a suite for his troubles. Completely unnecessary, but very much appreciated. The suite was huge with multiple rooms. I've stayed in a lot of nice hotels, but I don't think I've ever had a hotel room big enough to have a hallway in the suite. I've stayed in suites at the Ritz Carlton countless times and although beautiful, they didn't feel this spacious. The bathroom had nearly everything I needed for an impromptu stay. -Plush robes, good toiletries, a bath effervescent, makeup removers, and they sent toothbrushes up to our room upon request. In all of my hotel stays, I've never seen a weight scale in the bathroom. This was a well stocked bathroom. The Four Seasons seems to have it all. It's very classy, very spacious, and has impeccable customer service. I don't know that I'll ever have a reason to stay at this particular hotel again, but I'd definitely recommend to anyone traveling to Chicago. read more

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We celebrated our one year anniversary at the Four Seasons downtown, and it was a A+ experience from start to finish. When we arrived, we checked in and were upgraded as a congratulations to it being our anniversary...and the service only went up from there! Our new room was a suite corner room with views overlooking both the skyline and the lake. It was absolutely STUNNING. The bed was made of clouds with the comfiest pillows I have ever laid my head on. My parents treated us to a bottle of champagne, charcuterie, and truffle mac and cheese. Everything was incredible, especially the mac n cheese! The staff member who delivered our food set everything up for us and were so extremely kind. I really cannot say enough good things about the incredible service here! We left for dinner and returned to a tidied up room which was honestly incredible (can I move here??). We had an $80 credit for breakfast and everything we ordered was fantastic. My favorite item we ordered were the pancakes. They were light, fluffy, but still so flavorful! We only stayed one night and didn't get a chance to explore the spa or dining spaces, though I can only imagine that they have a similar service and experience as the rest of the hotel. Four Seasons Chicago made for the perfect staycation for us, and I would absolutely stay here again in a heartbeat given the opportunity! read more

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Just stayed at the four seasons. Mirroring what is said in other reviews, the staff is amazing and service is great. Lovely view from our room of the lake. One less star is for the room. We were in a standard room. There was a locked shared door between our room and the neighbors, which might be the problem, but I sneezed in our room and our next door neighbor said "bless you" through the wall. With many hotels in Chicago to stay, there are quieter room options available. read more

Four Seasons Hotel Chicago - View of the lake - Hotels Near Me - Chicago, Illinois

Met a friend here for breakfast and was not disappointed. We filled up on grub then got a nice massage before going out on the town as per usual. Very attentive staff all around. read more

Four Seasons Hotel Chicago - Hotels Near Me - Chicago, Illinois

NOT a direct review of Four Seasons Chicago, but since they use the company METROPOLIS for their Valet service, they are also somewhat responsible. They scratched and chipped my door and after 3 months of back and forth with them was eventually told "sorry there is no evidence so we're not liable." Shockingly none of the valets owned up to it and there was nothing on video. When they have 300 cars to park for a wedding and working as hard as they do, it comes as no surprise they wouldn't have noticed or remembered. I made the mistake of inspecting the car as soon as I got home then promptly emailing them photos of the damage at 1AM. That's my fault and lesson learned. I'm not a person looking for handouts, but they damaged my car so they should fix it or at least cover some of the cost. Check your car before pulling away even if it's chaotic! read more

This review is only for the private room that host events One week ago I was invited to a sip and summer event that's normally thrown every year as I understand This event has vendors and retailers come out to bring the best and their newest concoctions in the liquor and libations market in order to get the word out and get customers to sample your product and even get those products shipped to them and more of a wholesale like bases The event was 3 hours of wall to wall libations from wines to vodkas to tequilas to CBD infused alcohol, coffee, liqueurs. Any and everything related to alcohol was here The Four Season was an amazing venue for this to hold as many people as it did. Guest definitely were not masked since it has been basically outlawed in Chicago. I was about the only patron that did have their mask on but that was fine for me. Safety first always read more

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I decided to treat myself to a one night getaway and chose the Four Seasons after seeing it ranked for the best city views. I already knew it would cost an arm and a leg, but you only live once. From the start, the experience was disappointing. I spoke with Brenda before checking in she gave me inaccurate information about deposits ($150 turned out to be $500). I was rushed through checkin, treated dismissively, and made to feel out of place because of my casual attire I assume. Even simple questions were answered without eye contact. The issues continued: I wasn't told I needed to scan the key card to use the elevator, leaving me embarrassed in front of other guests. My suite smelled strongly of bleach, and there was no hot water in the shower. The "complimentary champagne" promised at check in never arrived until I called twice, long after my guests had already arrived. For nearly $1100 a night, I expected TOP tier service. Instead, I received disrespect I've had way better treatment at a Holiday Inn Express. The only positives were a comfortable bed and a nice view of downtown. Next time, I'll book elsewhere perhaps the Sheraton. Screw you four Seasons I should've took my money elsewhere read more

I stayed at the Four Seasons Hotel Chicago in late October when attending the PackExpo convention downtown. My room was absolutely beautiful. The entry led into a gorgeous living room with a sofa, chairs, dining table and tv center that included a Nespresso machine! But, the most amazing aspect was VIEW of the beautiful Miracle Mile! The bedroom was equally as beautiful as it too had a spectacular view, king size bed, huge oversized nightstands and the ensuite bathroom. I loved that the hotel was connected with the mall directly adjacent to it! It was fabulous and convenient to get to the mall without having to go out into the cold! And yes... it was cold during this stay! I think the BEST and most SPECIAL part of my stay was the beautiful young woman working in the restaurant. Her name is Margarita. This beautiful and cheery woman served me breakfast the first day and her smile, energy and kindness set my morning off in the best possible way. I proceeded to sit in her station the remainder of the week. On the last day of my stay I woke up late because I was up all night with THE worst mirage ever.... when I made my way down to the restaurant for breakfast I was told only lunch was being served. Miss Margarita overheard me talking to the host and asked what had happened...had I overslept... I explained that I'd not been well during the night and was having a rocky morning. Miss Margarita immediately extended herself. She said she'd seat me and talk to the kitchen to see if they'd be able to make my 2-egg breakfast for me. Margarita returned triumphantly from the kitchen with the breakfast I'd been having the past few days. This act of kindness meant so much to me given the poor state of my health that morning. And, Miss Margaritas kindness served as a reminder and example to me of how we should all go through life... helping others when we can. I plan on returning to Chicago again at the end of the year for the same convention and will plan on staying at the Four Seasons Hotel Chicago again! Lastly... if Management is reading this review... Please know that Margarita is 1 in a million.... read more

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This review is only for a private happy hour we did here. I did not stay the night at this hotel. That said, we had a work gathering in the lobby area. It was roped off and clear that it was a private event for our group. The lighting was dark and the music was high energy chill. There was about 40 of us in the group. There was lots of standing space, including high tops and the couches were good for sitting and conversating as well. On the food and drink front, there was one bar in the corner and a good variety of beer and wine. They also had mixed drinks and the line was never long. We also had heavy appetizers that were really good and suited a lot of different tastes for our group. The bathrooms were across the way behind the bar area, so not close, but also not far. Overall, this is a high class place to have a get together to impress. read more

Four Seasons is the bar that gives you the right amount of "expensive" and tasteful, while also being inviting and offering a warm, calming ambiance. Visit the bar for a drink, you won't be disappointed! read more

Four Seasons Hotel Chicago - Hotels Near Me - Chicago, Illinois

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I've stayed here twice and would definitely stay here a third time. It's atop a shopping mall and has direct access to it. The hotel lobby and restaurant Adorn are both beautifully decorated. The rooms are great and has an awesome view of the lake (or city depending on the room). Service is top notch and 24 hour room service was a great utility to have. They're currently remodeling the pool which I'm excited to see when I get back - it definitely needed it. read more

I've stayed at four seasons across the country and the Chicago location, aside from the valet, Jeff in particular and our service at Adorn, specifically the hostess and our servers margarita and Arturo, was an epic fail. I had not one but two rooms booked through American Express hotels and resorts and that comes with a few amenities. Not given or even offered any amenity, except for the breakfast and the $100 credit. The phones didn't work, the sinks clog... and the toiletries, ughh, nobody wants to smell like that shit. Quite honestly, if you are sparkling white and have zero personality, they ignore you. I named the above because they actually out shined everyone else. I wouldn't waste another dollar here. The Peninsula hotel is above and beyond what this location could ever be. It's a shame but true. Oh yeah, and forget getting your room cleaned or even dusted. read more

Four Seasons Hotel Chicago - The dust on the phone next to bed in the suite that was booked. - Hotels Near Me - Chicago, Illinois

Nice location and friendly staff. My man forgot to give them a heads up with my feather allergy, so we had to wait for a room. This of course was no fault of the Hotel, but they took care of us. Lake view was beautiful and we were close to everything. read more

Definitely not a four seasons level of service I have ever experienced. Room has mold in the bathroom. Bathroom door does not shut in the premier suite and if you try to close it tight you get stuck in there. The bathroom shower is so small you hit your head in the shower head. The mini has yet to be restocked in 3 days. A Diet Coke can and dirty glasses have been left in our room for 3 days. Room service does not pick up carts. Our breakfast cart was left in our room for 8 hours! Nothing here is up to the four seasons standards read more

I'll get straight to the point here: 5-star hotel and it felt like it but my room had some quirks that I hope they fix before they rent it out again. Let's begin: Pros: -5-star service, they'll get you a car, bring you buckets of ice, etc. -Everyone is super friendly and appear to like their job -Lobby, restaurant are recently remodeled and look fantastic (don't know what the prior layout was though to compare) -lake view room I was in was, for the most part, fantastic (see cons below) Cons (all room related): -shower head leaked -no mini fridge you could use, only one was loaded with drinks that if you moved you get charged and no extra room for your perishables (you would think $600+ a night they would have that -they still have a DVD player for some reason, no Blu-ray. I don't know about others but when I think 5-star I would think newest tech if they're going to include media players...and Blu-ray isn't even that new. -outlets by the bed were "loose" and would not allow the phone adapters to charge. Engineering, instead of fixing while I was there, decided using surge protectors placed on the nightstands instead was a better idea TL;DR: Fantastic place with a few minor quirks that may just have been exclusive to the room I was in read more

The best hotel in Chicago, period. Elegant, expensive, sophisticated, with impeccable service to match. Rooms are lovely, and I was lucky enough to be upgraded to a high floor corner suite overlooking Lake Michigan. It is also very close to all my favorite Rush Street restaurants and bars. I spoke at a conference here and was impressed with the hotel's staff who worked seamlessly with the conference organizers. So why not 5-stars? I am sure this incident was a one-off error for this deserving hotel, but when I arrived at my room, the door was blocked with a large cardboard box which I had to move. The doors to two nearby rooms were open and under construction, with workers were still present at 9:00PM, just outside my door. It was kind of creepy, frankly. They hotel acknowledged the screw up and quickly transferred me to another room, hence the upgrade. But it should have never happened in the first place. read more

Four Seasons Hotel Chicago - View from east side of my room - Hotels Near Me - Chicago, Illinois

My rating of 5 stars is only from my experiences at Adorn and the Mile High Club. I haven't had the chance to stay in a suite yet. First- Jeremy, the amazing bartender, in the Mile High Club is literally one of the best mixology artists I've ever met! AMAZING drinks, very accommodating when you share your personal preferences. Grace, also in the Mile High Club, is one of the most friendliest servers I have ever had! Adorn has a great "bar bite" menu. I only wish they brought back the potstickers! They were the best I've ever had in my life. Wagu potstickers! HELL YES! Can't wait to see you guys soon! Cheers! read more