Was debating what to get to satisfy my sweet tooth and decided to come to Shake Shack and get a…read moreshake. I saw that they had a cookies and cream flavor which is a vanilla base with cookie pieces. I don't like vanilla so I asked the lady at the register if they could make it with a chocolate base instead. She went to ring it up and it came out to be more expensive cause there wasn't way to ring it up without it costing more. Told her I would just get a regular chocolate shake so she rang that up. I got my shake, took all my pictures and stuff and then I took a sip. So happy cause to my surprise, there were cookie pieces in it! She 100% went back to the person making it and told them to add the pieces. This made me so extremely happy cause it was what I wanted and I appreciate her doing this SO MUCH!! So to that lady who did that for me, THANK YOU!!!!! I'll for sure be going back to this location if I'm in the area.

Came before Cavs playoff game & luckily pretty slow at 6 pm. Large dining area but it's a bit…read morerough. Looks like it needs a sander to clean the floors. Ordered in app to get bogo promo. Took about 15 mins to get 2 sandwiches & 2 sides, so a lot slower than potbelly / chipotle type places. Chicken Shack was decent since I added extra toppings. For $8 I think 2 fast food chicken sandwiches would be preferred over this one. Also ordered a milkshake separately & after five minutes I went up to check in. They said they hadn't called my name. So a few minutes later, I went up again and then they found it on the to go shelf. So it had been sitting up there for about 8 minutes, needless to say it wasn't like a milkshake, more like cold milk.

Not open. The yelp website said it would be open. And yet it was not. Many cockroaches outside,…read morebut I assume they would not be allowed in without ID.

The corned beef sandwich was outstanding! We also ordered the classic Italian sandwich which was…read morealso excellent. The corned beef is made in house and was tender, flavorful and juicy. Served on rye which was a perfect choice. The staff was all very nice. Next time I'm in Cleveland I'm stopping by for a sandwich. It's also very close to the Rock N Roll museum

My coworkers and i ordered from the location downtown cleveland…read more i had an 8 piece nugget and i was down to 4 and notice that there was a piece of hair fried into my nuggets. Talk about disgusting! I tried to throw my insides up!

I go to this chick-fil-a a lot as it is one of the only places I can spend dining dollars from CSU…read more I am constantly having to wait upwards of 20-30 minutes for a simple sandwich, nothing else in my order. I know they're busy because it's on a college campus, but there's always at least 4-5 FOH workers and 6-7 BOH workers. They should be more than capable of handling a rush, especially when this Chick-fil-A should expect it by now. A lot of them are just standing around and watching the food get cold because no one wants to run it except for one nice lady.

When I worked downtown we ordered there alot always delivered hot great pizza good wings I luv…read morethere food miss it alot I highly recommend you order it

We went twice in one day. Last time we were here this was the place to be! Pizza is amazing. The…read moreangels that greeted us and took our order were so nice and waited while we decided what we wanted! First time, two slices and two beers. Later on we walked in, ordered a large pepperoni, made fresh, on our way...we are again pleased. We made sure to order a large for our pizza to go order and have it for the road!

It was okay. I ordered the four wings (lemon pepper ranch) and I got double fries and a water…read more The staff was nice. He initially gave me the wrong order so I had to go back in. When he gave me my order there were only three wings. He corrected it and gave me 5. The wings and fries gave me it was time to change the grease vibes but the fries were hot and seasoned well. The wings were okay.... I could barely taste the lemon pepper. Might give them another shot on another day

I've wanted to try this place since they moved in last year. The old Ohio City location was just…read moretoo far away. So this is a review of my first (of many to come!) visit. The location is small and unassuming with terrible parking situation. (Tip: park far away and walk here). At lunch time, it was busy with lots of people waiting for their food with one person at the register. He was nice and suggested I try the Mexican street corn as my side. So I did! Then I chose to get the Cleveland hot chicken sandwich with coleslaw to go. After waiting about 15 minutes, I got my lunch, hot and ready. The chicken sandwich is actually about four thin breaded chicken tenders covered in a slightly hot sauce. I think a 3/10 rating instead of its labeled 7/10 rating would fit it better. The breading was good and covered nice, fresh chicken meat. I appreciated the attempt at topping with coleslaw although I wish there was more. The bun was better quality than anything at a fast food place. The street corn was nice and I enjoyed the spices on it. I wish there was less sauce as the corn was drenched in a sauce that didn't really add any flavor to it. Just empty calories. Overall, give this place a shot! The price is decent, although not incredible but there is something special here.

Sits on the corner across from the casino along with Jake's pizza. There are two entrances and a…read moresign on the door that said remove your hood before entering. I was In town for business and heard about this the night before from a local. Went in and got a friendly welcome from Jake. That deserves 5 stars right there. I got the corned beef and turkey and a donut. He rang up my meal and a separate bag for the donut then put them both in a plastic bag. So nice. Another group came in during my transaction and they were greeted as well. I saw the tip jar but had no cash. Definitely worth a dollar or two if you ever come in. The sandwich looked and tasted amazing. Hit the spot too. If I ever come back to Cleveland I'll definitely stop here.

Got the hot corned beef sandwich. It was 18$. No place to sit and eat. Food was microwaved, meat…read morewas chewy. Sandwich did not look like the picture board version of it. Employees were nice and professional but I don't think it was worth the price I paid.

employees attitude was terrible. They forgot half of our order. I do not recommend atmosphere was…read moredirty. Looks like it hasn't been cleaned in years.

I ordered the sausage mcmufin meal customized on a hamburger bun with a side of bacon. I paid $3.69…read morefor a side of bacon and they gave me one piece of bacon broke in half as two pieces and burnt my bun. WTF Location: 2424 E. Prospect, Edgewood, Oh 44004.

As a downtown resident, I usually order through Toast and walk over to pick up my food, but since…read moreit was Game 2, I decided to watch the game while eating at the bar. I arrived a few minutes before halftime and sat at the bar. It wasn't busy, maybe six people total. I initially sat near the end by a column and figured the bartender might not notice me right away, but as a former bartender myself, I assumed he'd eventually make his way around the bar to check on guests. That never happened. After a couple of people left, I moved closer to the front of the bar near the entrance. A few more minutes passed before the bartender finally approached me. I had already grabbed my own menu from behind the bar area by that point. When I ordered, he asked if the food was "to go," which honestly made me feel like my sitting there during the game was more of an inconvenience than business. I ordered food and a drink. By the time my food came out, my drink was already about three-quarters gone, which would have been the perfect opportunity to check back in or offer another round. The food runner brought out my meal, but the bartender never checked on me once. I would have gladly ordered additional drinks, but I was never asked. Basic hospitality and bar service 101: check on your guests and keep the interaction going. I ate my food without so much as another drink to help wash it down. I closed out and left; there wasn't even a "thanks for coming in" or "have a good night." I ended up going elsewhere afterward to watch the 4th quarter, having a few more drinks, and receiving significantly better service. As someone who used to bartend, this experience was frustrating because good bar service is not complicated. A bartender who stays engaged with guests will naturally sell more drinks, create a better atmosphere, and earn better tips. I still tipped 17% because I don't stiff people, but that below my usual 25%+. That level of service didn't even deserve what I left.

Harry Buffalo is a good choice for downtown with TVs to watch games. We had the wings and a burger…read more Skip on the onion petals... they are not like the outback blooming onion! Service was good. They have a golden tea game there for kids to keep them busy. Wrap around bar if you are traveling solo.