Bought and signed a bill of sale and paid by wire transfer for a used truck. When i called few days later about picking up, i was told that the truck got sold to another. Took three weeks and many phone calls to recover the funds. read more

I have bought two trucks from them and considered my self a loyal customer until I realized how bad they were ripping me off. I paid $1875.00 for a "Premium Coverage" maintenance plain. The plane states that "it includes the MAJOR MAINTENCE" for the term of the contract. Usually 6 months/ 60,000 miles. I was then told that was just covered inspections (not repairs if found to be needed) oil changes, air filters and tire rotations. I had them quote that it is about $65.00/service if you walk in off the street. If you figure that every 5,000 miles, it works out to about $780.00 for the term of the service. I look stupid for paying $1875 for $780 worth of services, but I will never go there again and tell everyone else to stay away. And Yes, I confronted them about it and was told "Your Bad for doing it" I feel the were extremely deceptive/dishonest in their marketing papers and presentation by the sales person. They did not directly lie, but would you buy from someone that would say one thing and hand you paperwork that says something else? read more

I'll make this short and sweet - when picking up your new plates - be SURE they give you your registration sticker!!! They will tell you that they did, when they in fact, did NOT. Registration is paid for, but you will be told you will have to purchase again!!! I was happy with Fred Haas until this happened, but I think I will be taking my business elsewhere. read more

Dishonest Salesman, Yupal said he will honor the advertised price on Radio for a 2015 Toyota Camry of $18777. We drove 36 miles each way to Spring, Tx only to be told by Yupal that the deal was till 12 noon on 3/29/15 and now he has a Camry for $19000 because it has upgraded foot mats. We walked off due to his dishonesty, we heard the promotion play on the radio from the general manager of Fred Haas Toyota at 3 pm on Sunny 99.1 saying that they have a price of $18777 on 2015 Toyota Camry and his team has instructions to honor this price. read more

After going to 4 different dealer in Greater Houston Area, came here. Initially had to wait as sales people were busy. First dealt with Tony Urbina (Floor Manager) who listened to us for our needs and assigned Alex to help us. Alex is great guy very courteous and friendly. Presented us with the first car with Ad ons, which we did not want and pay for. Told us almost all the cars here have Ad on, but he will try to find us one with no Ad on. Went back out in the lot. After 20 minutes found us exact same car with no Ad on and cheaper price. Got 0% APR. Would highly recommend Alex Victorica. read more

I don't spend a lot of time doing reviews, but after reading a few posted here I just have to make some comments. First of all, I have purchased 2 used 2006 Toyota Tundras from Fred Haas, one in 2007 with 30,000 miles and another in 2015 with 80,000 miles. Both times the buying experience was excellent. Just this year with the obvious improvement of internet shopping, I found both the sales and financing experience to be hassle and haggle free. Special thanks to finance manager Stivens Castro. My experience with service at Fred Haas, albeit with the Toyota Country store on 249 (closer to my home), has also been very satisfactory. Any time I have been involved with a collision repair concerning a Toyota or Lexus product, Fred Haas has been my first choice. I buy used cars. Or "pre-owned" as they say these days. Used cars are all "one of a kind". With the internet, one can shop all over the world to find just what one is looking for. Once you get to the dealership many factors and personalities come into play. I believe that the car buying public is largely to blame for the stress associated with car buying. CarMax does and Saturn tried to offer hassle/haggle free buying experiences, but most people I talk to have a hard time dealing with it. They go into the buying process defensive, afraid that they will be screwed so they overcompensate with unrealistic demands. The dealership not only has to make a profit, and they are absolutely going to. The buyer should do his/her homework and have an idea what to expect before going to the dealership. The book values from NADA and KBB are pretty realistic values. The judgement of condition is left to negotiation. Keep in mind that today's car buyer wants a very good condition, spotless car, if your trade is lacking, then be prepared for a lower offer on it. The cost of service and reconditioning is high. If you've neglected your car along the way, then you're going to be giving up value at trade-in time. Overall, I have found Toyota products to be very dependable and a great long term value. Confident, trouble-free motoring and easy to maintain. I would like to think that Toyota people are happy people, dealer personnel and owners alike. read more

Had a great experience buying my Tundra. Their service center is efficient. Even had my front windows tinted here and they did a great job. I I highly recommend Fred Hass Toyota World. read more

My service representative and driver were professional, knowledgeable, and pleasant. The work done on my vehicle, related to a recall and 100,000 mile service, was done efficiently and completely. I would highly recommend this dealership for service! read more

It is obvious that customer service is a top priority for Fred Haas Toyota service center. In the 8 years since purchasing my Prius, we have used their service center exclusively, and could not be more impressed with the care and attention given to every customer. I am especially grateful for Ann Austin and Nick--two of the best service managers in the business! read more

Best car buying experience I've had in years. No pushy sales pitch from salesman or finance dept. I would recommend you go see Hector for your next vehicle purchase! Between my husband and I we have purchased 25 vehicles and we will definitely be buying from Hector and Fred Haas again. Thanks for the great experience!! read more

BEWARE this dealership has NO WARRANTY on a car alignment. I would not recommend getting it done here.

I have been to this dealership 6 times for my free oil change and tire rotation. Every time they ask me if I want a free car wash which I say yes but every time I get my car back not washed. I was also looking for wheel locks for my truck and the lady said $89! Never by accessories from this place. read more

We continue receive awesome service four years after we bought our 4-Runner from Fred Haas. Jesse is our service adviser. He is trustworthy and knowledgeable. When have a question about our 4-Runner. We call Jesse. He is incredible. My wife will not use anyone else. read more

I bought my scion here and had a great experience then. I brought it back to diagnose a problem 2 other dealerships could not fix because they didn't take enough time. Rob Queryl and his team did the job right on the first visit and went so far as to actively look for anything else that might need attention. Great job, and you have my trust. read more

This place has a great selection of cars but HORRIBLE customer service. I went in on a Friday to go look at 2013 camry and decided this is the car that I wanted while I was there. The salesmen A.C Collins ran my credit and got the ball rolling with the paperwork. I still had a vehicle financed under my name that needed to be sold so I wasn't able to take the car home that day. I sold my vehicle on Saturday and contacted him once they opened again on Sunday and he didn't bother to spare me much of his time and gave me nothing but short answers. They were closed Monday due to the 4th of July. It's now Tuesday and I still can't seem to get much out of him. I called him at 9:48m and he sounded half asleep and said he'd check on my deal once he got to work. I called him again at 11am and said he'd call me right back. It's now about to be 12pm and I'm still yet to hear back from him. I'm looking to buy a vehicle today but it's not looking like it's gonna happen and I'm just going to have to take my business elsewhere. read more

These guys are great! Sales, Service, Parts/Accessories- I've dealt with each department and have no complaints; only compliments. Three (3) plus years and I've been taken care of at every turn. From having my 1993 HiLux serviced and trading it in on a 2014 Tundra to buying accessories and having my Tundra serviced, it's all been wonderful. Ann Austin, Jimmy Nguy, Jennifer Welch, Hoang Bui, Joe Salazar, Connie Estes, Thomas Wilburn and a host of other folks provided great customer service each and every time I've been to the dealership. read more

We recently purchased a truck from Fred Haas Toyota and had the chance to work with a wonderful sales consultant, Jimmy Nguy. Because the truck we wanted wasn't available, he made extra efforts to locate one for us, and one was located within 2 weeks. He did not try to pressure us into buying and that one thing really impressed us. On the day of picking up the vehicle, he took the time out to go over the paperwork and made sure that everything about the vehicle was explained thoroughly. I highly recommend this salesman to you. He's really professional and shows care when dealing with customers. read more

I authorized repairs on my vehicle for $1,066.28, and my insurance adjuster recommended replacing a part rather than repairing it for a total cost of $1,154.10. When I picked up my vehicle today 08/04/16, they asked me to pay $1,695.17 because they decided to use a part that wasn't authorized by me or my insurance. read more

One star is extremely generous. The salesperson was incredibly rude and obviously only cared about his commission check. He was not knowledgable about the vehicle and even talked badly about the car at several points. We will not be going back. read more

My parents attempted purchase a car there and they pulled the bait and switch on then. Document and have a fallback in case they do not follow through. Watch them closely. read more

My wife and I recently visited Fred Haas Toyota World, and it was the worst experience I've ever had at a dealership. We arrived at Fred Haas about 6:55pm Sunday. We were greeted by a salesman who just passed us off in the wrong direction. We asked him if could test drive some used cars, in which he responded, in a your-wasting-my-time-attitude,"Is that all you want to do?" He just pointed to the new car lot and said,"Someone can help you over there. Just go over there" After being redirected back to the used car lot again. I was told by the same gentlemen to go inside, and ask for a certain saleswoman, because it was her job to test drive. We went in told a gentleman that we wanted to test drive a car, and that we were told to ask for this saleswoman. He went to get her as we sat waiting. After the woman was done smoking her cigarette and going to the rest-room, she approached us. "You guys were asking for me?" She said,"I'm off work". I said" Well I didn't ask for anybody, I just want to test drive a car." I asked "Is that something you can do? If not you can get someone else." She seemed very frustrated and pissed off. Later she even had the nerve to ask us about our schedule that day, and why we came at seven when everyone is trying to go home. First off, it's none of your business. Furthermore, The last time I checked, if your business is open till 8, you work till 8. You certainly don't make a potential customer, feel like an A-whole for wanting to build a little relationship before spending 15-18 thousand dollars. We got through the test drive and back into the office. There we had to argue about why we didn't want to finance and wanted to pay cash. Id' just personally like to not have debt. Is that OK? The experience just got worst and worst. The we had to argue about why we weren't going to buy tonight. Sorry, but even if the car was an OK deal, I don't want to buy from someone who has treated my wife and myself so disrespectfully. To Fred Haas Toyota World. I don't know what you guys are teaching your sales people about customer service, but something isn't quite right here. My dear wife, who is the sweetest woman ever, doesn't even want to step foot into another dealership after this experience. We wanted to buy a Camry, but the Fred Haas brand is now associated with a negative experience. We were looking for a dealership who we could trust, so when we ever wanted to purchase vehicles in our future, we wouldn't have to shop around, we'd just go to our dealer. I've done the math. It's about 150,000 dollars of business in the next 25 years. Your sales people seem very eager to take our money, without earning our trust or business. There's no way I could recommend you to my friends and family. read more

hI there, well i went to the toyota dealership in hopes of finding my dream car a scion tc 2014. I went in not knowing anything, I basically walked in went straight to the scion side and began looking for the car i wanted. I fell in love with the scion tc and I was determined to get that car and no other. I took if for a test drive and the sales man manuel was vary helpful showed me all the perks of the car. When we went back to the dealership I found the monogram series for the scion and I was determined to get one. The dearlership however only had 3 of these cars so we went out to find them, the sales man took my in a golf car for the hunt. One of the scions was sold the second was standard and the third was in the shop about to get tinted. I saw it and knew it was the vehicle i wanted, the sales man offered to hold the vehicle until the weekend for me to come back and buy it. The sales man did this without placing a hold fee, which is 500$ btw. He helped me get the best pricing for my car and I honestly left the dearship, knowing that i had pratically almost ripped them off, i got such a great deal. I could thank the sames man that was there to help me every step of the way. Since then I have taken my car to get its regular oil change and I have had a vary great experience pretty fast and efficient, Daniel on the service side has always helped me and been vary kind. honestly if theres a toyota dealership to go to. This is the one. read more

We asked the salesman to show us 2 RAV4 and 2 Camry at different prices. He came back with 1 RAV4 & 1 Camry and told us the other 2 vehicles were "sold". We could tell from his eyes that this guy just lied to us. He just did not want to deal with us and left us with little negotiation on the 2 vehicles he " selected " for us. Oh well, we got a brand new Camry from Toyota of Katy anyway. read more

I am new to the area, so this was my first experience with Fred Has Toyota. The people I came in contact with where nice, but I learned real fast all dealerships are not the same. It is hard reading reviews where people here talk of their free oil changes. I was promised free oil changes for as long as I owned my car, but I didn't realize that I couldn't move to keep that service. Why can any Toyota honor the warranty but can't honer the oil change agreement. Just don't seam fair. Also I am used to my service writer greeting my with my keys and explaining all that was done. I was told by the cashier if I wanted to know all that was done I would need to go fine the service writer and ask him. Not very good customer service to me. Maybe I was just spoiled by a really good dealership in MD. read more

Mr. Salazar contacted me today from customer relation department, and he was really honest and really quick. He took care of my problem as soon as possible. The updated is gonna be completed in a 2-3 weeks. I would give him 5 star but cuz of all this bs I had to go thru, I'm giving 3 star to dealership for having at least ONE honest employe Maybe it just takes a complain to right person/department..... read more

I wasted a perfectly good Sunday with these people. They told me that my loan was approved, and to come in out Sunday. All I would have to do is "sign the paperwork". I get there on Sunday, and after waiting for 45 minutes in the lobby, the loan is NOT approved. Nothing but leis, smoke and mirrors. These people use the same tricks that you would expect from a sleazy car dealership. read more

I went to the service department numerous times at this location, and they always give me problems. The first time I went was for an alignment and oil change on my vehicle. They kept my vehicle for 4 hours and didnt even do anything to it ! They had me waiting all day and I had to take a day off from work even though I had an appointment scheduled with them. I drove home and noticed that the oil was never changed due to the sticker on my windshield was the same as when i first brought the car in. So i had to take another day off again !!!! to just get my oil changed which is what they should have done to begin with. The second time I went was for a tire pressure light that was on. This was 2 weeks later. They opened my hood and took my oil cap off and left it off even after giving the vehicle to me, and i drove and all the oil splattered everywhere under the hood and the car started smoking.!!!!! Then the service technician lied in my face as well as his manager's face and said he never opened the hood and touched it, but I was sitting in the back glass watching them the whole time working on my vehicle with the hood wide open.... Very dishonest technicians and i worry about driving my car now everyday. POOR SERVICE, SERVICE IS SUCKS AND THEN AFTER ALL THIS NONSENSE I'VE DEALT WITH, ALL THEY HAVE TO SAY FOR THEMSELVES, IS I'M SORRY I CAN GIVE YOU A FREE DETAIL.... WHAT IS A DETAIL TO ME IF THE CAR BREAKS DOWN, I WILL BE GETTING A DETAILED BROKEN CAR. read more

If you're ready to buy a car from Fred Haas, ask for Beth. She provided a no-pressure, hassle-free buying experience for us. We also got a great trade-in value. We love our Toyota and definitely will be returning to Fred Haas for our next vehicle. Did not give a 5-star rating because we have not had an experience with the service department which after reading other reviews seems to be a big concern. read more

Service department treated us very well - made good recommendations for service that I had not observed, but was definitely needed.

I have a 2015 Tacoma and started getting need for service calls when I had the vehicle only about 2 weeks, I continued to get the calls and finally decided I could save the young lady a lot of time by getting the pickup serviced at about 4000 miles. I didn't realize the advantage of making an appointment. I got to the dealership about 7:30 in the morning and found the driveway full of vehicles, I was sure I would be there all morning. To my surprise, I hardly had time for a cup of coffee and was tapped on the shoulder and told that my pick up was ready. What a nice surprise, I have never been happier with a service wait. If your system continues, you should make many customers very happy. I could not expect any more for a congenial service visit then what I received from your service people. Good planning and good service is not often found in Automobile dealerships, I believe I have found one. Thank you very much. Charlie R. read more

The team at Fred Haas was amazing. Both me and my mom bought used cars from them. We spent all of our time with the used car team and this review reflects our experience with that team. The prices were very fair and reasonable and I was offered a great amount on my trade. Every single employee we came into contact with (we were there for 5-6 hours) was upbeat, welcoming, helpful, kind, and smiling despite the Houston heat and crazy thunderstorms. They all told us how grateful they are that we chose to go there, they also mentioned how wonderful Mr. Fred is and how blessed they were to work for Mr. Fred, Toyota, and the success they had that day. We were treated like guests, offered refreshments multiple times. They were so friendly, they would chat about normal things like the crazy weather, their families, and the way the company was structured, without being too personal. We never once felt pressured to make any decision. I would definitely recommend and encourage anybody interested to check out Fred Haas! read more

Let me start out by saying I bought 3 vehicles from here but out of the three my favorite one seems to get jacked up all the time it goes to this dealership. I buy a truck off there showroom floor (show truck)and they ruined it. Don't trust them with my truck.they don't know how to drive 6speed manuals. They the the oil cap off spew oil everywhere then they drove my truck into there back metal fence and then tried to play it off like it was already jacked up. Then I confronted them on it and the general manager says it can be buffed out when the whole front end was crushed in scratch's all on the hood/fenders/ grill/bumper so she tells me cause it was a Saturday just bring it back to fix it. Ahh no it came in not wrecked I expect it to leave here unwrecked I told her. So 3 wks go by during that time no one has givin me a call on my truck so I call them and they say ooh yea ur vehicle is ready so I drive up there go n see my truck is still scratched up on the hood and they say "it was like that" I said no it wasn't so the take it to the back for hr. Then say ok. Drive it back around to show them it still can b seen in the sun that they should of painted the whole front end but NO. Just bumper and ground effects. So I went up to the showroom floor and asked to speak with the president manager of the dealership. He comes out and talks to the collision dept and give me another rental car for another 3days. It was a Friday So I drive up into the front of collision department walk in they give me my keys I handover there rental keys and I walk out all is good. NO they Broke my Billet antenna / MISPLACED the Rental so they charged me $400 for wkend fees and then I saw my statement frm bank and were pending 2-$275 for keys. So I go back into the show floor and get the manager he tells me they will replace the antenna said ok but why and I getting charged for car rental cuz THEY LOST THE CAR. Then they wanted to accuse me of having the car. And wanted to call the police for a police report. 4 hrs later they call me apologizing to me. Nope not how I do business. read more

My car was hit in the parking lot September 23,2017. I decided to take my Toyota Rav 4 2012. I was approved to get my car fix by state farm. long story short everyone know when you are in a car accident everything need to be check in the car and make sure nothing been jard broken from the accident. Well it was over look or wasn't check. I decided to have the Collision and body shop fix my car since it was a Toyota vehicle. I figure give the money to them instead of taking to another body shop. Fred Hass Toyota Collision had my car for two week. I thought they check everything I pick up my car gave them the check thinking everything was done. I drove half way home and I heara noise. I got really nerves it sound like the car was trying to shut off. I finally got it home I cut it off it was starting but cutting off after a few minutes. I had a mechanic look at he pointed it out to he ask me what happen. I told him he ask me to pop the hood. I started the he notice the belt was damage it was hit and damage by the accident or the person fixing my car. I was devastated and disappointed that I just pick my car up paid the dealership 1200.00 and my car sat in front of my apartment going no where. Hurricane Harvey was enough to deal with. My weekend was ruin I had to cancel my son basketball training among other things were ruin. I had to have my car towed back to Fred Hass dealership so they can fix my car. I drove in there with no problems except for accident. I had to rent another car in which I going to get reimburse. I never had this happen before I would love to talk to Mr. Hass or the BBB. I just my car fix with no charge to me. I thank GOD my car didn't stall in the middle of the highway. I would like someone to reach out I am not satisfied. read more

This review is not a result of my personal experience (let me say that upfront) but rather about 2 very special friends of mine (very honest and very kind people) who recently purchased a car at Fred Haas on I-45 in North Houston. When I heard how they were treated by one of the Fred Haas salespersons' I was so enraged! I won't say her name, but will say that she's obviously tactless, rude, practices unfair sales tactics, and is verbally abusive (she asked my friends if they were just playing games with her, and snatched paperwork from the desk, huffed and puffed and stormed from the office, etc.... all because my friends asked if they could have 15 minutes to discuss it among themselves, before signing.). There's much more that occurred, MUCH MORE including confusing / contradictory pricing, etc... too much to write here! I scolded my friends for buying a car given the salespersons attitude and the way she treated them!! My friends happen to be Vietnamese. They speak very good English and as noted, are the kindest, most humble and honest people I've ever met. That said, despite not being there, I firmly believe this salesperson to be extremely prejudice, working under the very misguided opinion that she had ignorant fish on the line and treated them like the scum of the earth! Shame on her! My friends own a VERY successful business, and I can guarantee that this one particular "crude" salesperson will result in SEVERAL people buying automobiles from ANYWHERE but Fred Haas! Also, another salesman shared with my friends that there had been NUMEROUS complaints about that particular female salesperson! I almost used the word "Lady" but caught myself !! And using the word salesperson is a stretch in and of itself ! BY THE WAY, My friends were too kind to write this review. I couldn't sit by without sharing their awful experience!! read more

WORST EXPERIENCE OF MY LIFE!!! We had previously good experiences at Fred Haas and this was our 5th car to buy there. Air conditioning went out on our 14 yr old Corolla so time for a new one. Went back to Fred Haas (Cristina Cedillo, who sold us a RAV 2 years ago). Did a special order because we wanted a rare color in a Corolla LE Premium. This was February. Told it would take 8-10 weeks. In late April we were told it would come the end of July!! Toyota in California says shouldn't take more than 12 weeks. That's 5 MONTHS! Because we needed air conditioning, settled for a slate gray LE Premium. They wanted us to sign the papers April 29 (even though the car wouldn't be ready for a few days, we live 50 miles from there! Had to be an end of the month quota thing but she didn't admit to that!), messed up the paint protection film on the hood, caused a chip that wasn't there before they added the film, delayed the delivery because "VIP's" needed their paint film protection placed first, tried to pass off after market all weather mats for the Toyota ones we ordered, and after we dropped off the wrong mats back with them, they didn't tell us the plates were in and we drove all the way home and found a notification of such in the mail!!!! The salesperson (Cedillo), the consumer relations person (Salazar) and the general manager (Mr. Murphy) have done NOTHING about our complaints. Please do not waste your time. Search the car you want on the internet and bargain for your price and have the closest dealer to you get it and sell it to you at the price you want. Its the only way to go. read more

Their service manager tried to charge my son for what the Warrenty covers .The flywheel on my sons car was bad, by the Warrenty they tried to charge my son for the removal of the clutch plate and clutch desk. They did not know that I was a mechanic. I has the service manager why are you charging my son for removal of the clutch he said because it's not part of the warranty. So I asked him a question what do you have to take off to remove the flywheel. He got quiet and he said he didn't not no.so I was on the phone my son was on the other phone while I was questioning the service manager. I told the service manager how can you be a service manager if you don't know anything about a car. He then explained to me he did. He said his mechanic told him this. So then I told him his mechanic was an idiot and a thief. He said how can you say that I said because the labor manual says when you pull the flywheel you have to remove the transmission and clutch. And I told the service manager don't play stupid with me do you rip off all your customers like this. So the service manager got real quietand told me he was gonna fix his problem by not charging my son. Stay away from this dealership they are scammers read more

I went to Fred Haas to purchase a new vehicle. What a mistake. Found the one I wanted and we negotiated. I needed a replacement for my used vehicle ASAP since I was going out of town and planned to put lots of miles on it in the following months. I paid dearly for being in a rush to purchase a vehicle. When I went to their office to complete the paperwork I told them I didn't want an extended warranty. I had excellent credit. I was offered an almost 5 per cent interest rate which was ridiculous with my excellent credit rating when other dealerships (Dodge etc) were offering 0 per cent. They told me they'd lower the rate but I'd have to purchase an extended warranty at $2500!!! They would lower the rate to 2.4 per cent with that purchase. What a rip off and I fell for it because I needed a new vehicle ASAP. Then they added around $400 for a spray on car body protection chemical. It's my fault for okaying the deal but they'll drain you for every penny they can get. read more

I need to replace my 2005 Escape. I love it-bought it new...but it's time to move on. I want a truck. Having done my research, I wanted a Tacoma and I was ready to buy today. I told our salesperson Shervin that I wanted something that was of a comparable size and handling to my Escape. We discussed and settled on a four door, short bed in blue. He took us to the showroom where he put the hard sell on a Tundra. Nice, but too big for me, I want Tacoma and I want blue. He left my husband and I standing there for 10 minutes while he checked inventory. While we waited my husband and I discussed that we may need to order it (something Shervin NEVER offered). We asked for a brochure so we could look at options. More waiting. Shervin returns with the brochure and tells me he has a blue Tacoma in the back and quotes us sticker. He then takes us on a long walk through the pouring rain and tells us to wait under an overhang of an outbuilding while he brings the truck around. Five minutes later we are soaked, cold and have had a chance to discuss that we can go anywhere to get sticker and be coerced into buying whatever the dealer has on the lot. We left. read more

I had a very good experience with the service team at Fred Haas Toyota World over a very difficult problem. My 15-year old car had developed a very irritating rattle in the dashboard. Another dealership had already taken the car to pieces and told me that they were unable to locate the noise. Fred Haas Service Manager Robert Corwells (not sure of spelling!) agreed to take a look and see if they could do better. He made an appointment for me to drive with one of his very experienced service team leaders who immediately found a way to reproduce the noise without having to move the car, which significantly eased the diagnosis since now it could be done in the shop with the car still on the lift rather than having to reassemble the dashboard to do a road test. I left the car with them, and they ultimately traced the source of the rattle to an errant AC line. When the rattle re-emerged after I got the car home, they were happy to revisit the repair free of charge. The service team leader Juan made the time to go on another test drive with me, and was able again to isolate the noise without moving the car. Although this time we felt that the additional work needed to completely eliminate the remaining rattle was more than I wanted to spend, I came away feeling that I had been treated fairly and with respect by every member of the team I encountered. Service team leader Juan was knowledgable and patient, service coordinator Raymond kept me appraised of the status during each of my visits, and I've already mentioned Robert who was the reason I drove 45 minutes out of my way to work with them in the first place. I will gladly go back for future repairs. read more

I brought my car in for an oil change, recall and inquired about tires. I passed on the tires because they were not in the shop and I would have had to wait a long time beyond the two hours for the recall. Without telling me they went ahead and ordered the tires. After four hours my car was not ready so i told them I was through waiting and wanted my car. They were then furious with me for picking up the car early. I complained. They said they wanted me happy as I was a long term customer and promised me a discount on the tires for my inconvenience if I would return. The next morning they called and promised me a free loaner car if I would come in. I arrived and was told I did not need the loaner car, I had to wait. Then I paid my bill and did not get one penny of the discount. Not only that, they did not even bother to do the car wash I had paid for the day before. That $40.00 discount I did not get is going to cost them a lot of money as I will never go back there. It is blatantly obvious they do not care one iota about people. So if trickery, manipulation and lies are what you want, go to Fred Haas Toyota. read more