Do not trust the service department. I went in for an oil cooler line leak, covered by a recall and ended up with a $500 bill for additional parts and service that were not required, but presented as mandatory as a result of an "inspection". I was first told that there was a free recall on the oil line due to a degenerating hose line problem, but that I needed to pay for an inspection. I needed to pay for an inspection to verify a recall on an obviously leaking engine? Then I got a call that I needed additional parts and service after the inspection that amounted to about $500, in addition to the the inspection charge. Upon reading my bill, the additional parts and labor were recommended before the inspection but presented to me as additional findings and required. They saw an opportunity to upcharge, and took it. Probably a standard practice, as its a Lexus dealership with a lot of pressure to make sales quotas. see other reviews with similar observations. read more

I have taken my 2001 Lexus to freeman Lexus for the last couple of years and have had good service for each 5000 mile intervals. My last service was earlier this month for a 90,000 mile service. the service writer always takes time to explain what is being done, and why this is a good time to do the work. And I'm always given a deduction for my K&N air filter, and also if I've had the tires balanced and rotated where I bought the tires.Every service was done correctly. And everything was left clean under the hood. The car was washed and ready when I picked it up. I was also given a new Rx 350 as a loner. I am meticulous about my car. And have had some nightmare problems at other Lexus dealerships. Freeman Lexus did a good job. I feel that I get a fair price on service and a good job from Freeman Lexus read more

Our 2010 Lexus Is250 needed an inspection and some work tune up. Aiden helped us through the inspection and assisted us afterwards with scheduling the repairs. Aiden was very helpful and kind while going through the inspection deciding on how we should proceed. Aiden was very knowledgable about the services he was recommending to us and very helpful. He assisted myself and my wife in the exact services they were recommending and why, as well as with the loaner car Lexus provided us. We were looking for a new Lexus prior to the service appointment and Aiden provided us with the loaner car for us to use for a day to see if this was what we really wanted. Aiden had great customer service and I would recommend when getting a service done, to request Aiden for his professionalism and knowledge. read more

On Sunday, 06/25/2017, I purchased my beautiful Lexus from Freeman Lexus dealer. I had the BEST experience EVER! It started with the person who answered the phone, Leland. Even though he was OFF on Sunday, but he made an appointment for me with Bill Corcoran. Bill was patient and helpful. He explained everything in detail, and his customer service was EXCELLENT. Not only I was able to negotiate with them, also they were able to delivery my car with NO charge. Their Sales Manager, Robert Trompeter, was absolutely respectful... He put the effort, walked out of his office, and provided the best customer service. Ian also was very professional. He took his time and went over purchase agreements with me. I walked out of Freeman Lexus dealership absolutely happy. THANK YOU FREEMAN LEXUS! =) read more

We hunted down a former employee of the Lithia Dodge service department, Calli Delucchi, and found her in the service dept of Freeman Lexus. We like her so much that we'd rather interact with her than go back to Lithia. She directed us to the perfect commute car for my husband at their adjoining business, Toyota, next door. We had no intention of buying a car that day but drove out with the car my husband had been talking about. Calli found it for us. She is attentive, funny, and efficient. Excellent people skills, and I feel that we are also friends. That's important for keeping good customer relations: someone who actually cares about your needs. Thank you, Lexus, for hiring on a true gem! Keep her! Vinny & Maria ioli read more

My God, are you kidding me? The LEXUS brand is suppose to be built on a reputation of being a bit different than other dealerships. Dare I say that in shopping around SR recently while in Sonoma County - that I received far better, and more respectful service from the used Car Lots on south Santa Rosa Ave. The sales person actually wanted to run my credit before taking the conversation to a test drive...WTF? A black man in Northern California can't get civil treatment when it comes to business practically anywhere in these parts. Serious problems with customer service here. From reading through the previous YELP reviews, it seems to come from the ownership on down. Service department has an especially bad rap - YIKES!!! read more

Buying a new car always sends me into anxiety mode, but my recent experience at Freeman Lexus was actually....fun. This was due in large part to Mitch Lader, the excellent salesman who helped guide me through the process. Mitch is personable, professional, knowledgeable, and easy to talk to. There was absolutely no pressure. Mitch guided me to the perfect car and patiently answered all my questions. He was there every step of the way, even going the extra mile to remove and wash my personalized plates so they'd be ready for me to put on my new ES300h. Mitch is a great salesman. I recommend him highly. read more

8-12-16 I want to thank Mitch Lader at Freeman Lexus in Santa Rosa. Not only is he professional and very knowledgeable, he was patient and kind, answered all my questions and gently walked me thru the process of purchasing my beautiful LS 430. I never felt pressured, appreciated his approach in sales and felt an immediate trust in Mitch. This is my second purchase from Freeman Lexus in Santa Rosa and I believe they are the best of the best in the services they offer. When you go to Lexus, ask for Mitch, you will be pleased you did. E. Sykes read more

I have been a Lexus car owner ever since 2010. This is my 5th Lexus, and I went with the LC500h. Freeman Lexus service department has changed a lot advisors . The quality has not been the same ! I almost give up to go to freeman Lexus for maintenance on my car till last week I met this new advisor JAMES HENRY . He is super knowledgeable about my lc500 , super professional and honest on what my LC500 needs. If you need service advisor FIND HIM !!! read more

My good friend Calli Delucchi recommended her detail department at Freeman Lexus to perform an exterior wax and detail on my 2017 Jeep Grand Cherokee Trailhawk. The detail department did a beautiful and detailed job on my vehicle. I never let anybody touch my car, but I will definitely bring it back to Freemen Lexus for future wax and detail work . Calli is excellent employee, professional and an asset to Freeman Lexus. Thanks, Philip Lamaison read more

After several calls to Lexus and Toyota dealerships for advice for my ignition problem and receiving the same advice - have you car towed into us, I remembered receiving good service years ago from Freeman's when I worked in the area. They put me through to Ryan who gave me very succinct, simple instructions that resolved it in minutes!! I've always had good experiences with them and plan to work with them in the future. read more

I had a really good experiences with this dealership. Very attentive, honest and on the ball. Rick our sales person was amazing. Could not have had gone better with these guys. Buying a car is hard and sometimes not fun, but Freeman and Rick made it easy. Bought the CT200 Hybrid off the lot on the first visit. I highly recommend the Freeman Lexus experience. Thanks Rick! read more

Just picked up my new Lexus GX from Freeman Lexus in Santa Rosa and I'm thrilled! Chris, my sales rep, was fantastic. He kept me informed throughout the entire 4-week process. If you're in the market for a Lexus, I highly recommend Freeman Lexus. Great experience from start to finish! Bonus : I got the GX at MSRP with no addons beside the factory installed items. read more

A huge thank you to Andrew Ruminson, service manager who went well beyond regular customer service to help me with my cars issue. It is so refreshing to have such a helpful, knowledgeable service member to work with. He attended to every detail of my service needs personally. It was a unbelievable experience. Thank you again, Lauren D. read more

I go see Capp in the service dept. as I needed to get a recycled key fob reprogrammed for my 2010 Lexus rx350. Marin Lexus says no unless I buy the unit from them at $$$. I was well taken care of and saved many bucks. Never got a lecture about buying parts on eBay. Thanks Freeman Lexus and Capp... I'll be back. -Denny read more

Let me start by saying that shopping for a car, at least for me, is not a fun experience. Mark Brill at Freeman Lexus made it stress free and easy. He spent time finding the right car for us at the price we wanted to pay. We couldn't be happier. He has our highest recommendation. Thanks Mark! You were great! read more

I had to bring my car in for recall servicing on the hybrid memory unit and this is the only place who could take me before mid January. Everyone was back logged with this recall. My service representative was Paul Goodwin. Thanks Paul for being so attentive and giving such good customer service! read more

We live in southern California, but flew to Santa Rosa to purchase a new RX350 and drove it home! Mitch was great. He even picked us up from the airport. The transaction was smooth. Everyone we came in contact with at the dealership was very professional. Thank you! read more

Love this dealership, bought my car there and it worked great till I got an accident. I will be missing you. Everyone is courteous and there are free snacks and entertainment, the place was well kept, which I have fully enjoyed, thank you for excellent service !!! read more