If there is a zero star. I would use that option. I took my CRV for takata airbag warranty replacement and I added an oil change. When I picked up my car the following morning, I see that my oil meter is still 5% and my oil dip stick shows dirty and empty oil. No one is working on Sunday from service department and I need to use my car for work Monday. Don't ever use their Service department. How can they make you pay for something without even performing the service? This is absolutely unacceptable. Don't take your business here. read more

Freeway Honda - Auto Repair Near Me - Santa Ana, California

DO NOT COME HERE. THEY TREAT YOU TERRIBLY. VERY UNPROFESSIONAL I would give a ZERO or NEGATIVE review for the Freeway Honda service department. The service operations manager JAMIE ALLEN is so rude - no customer service or people skill at all. JAIME ALLEN should be fired. The service Advisor, JOSE CABRERA, was a little better but still needs to be retrained on how to deal with the customer. Brought the car in for them to check on two issues - the airbag light is on and the electric charging issue. I have a Honda Clarity 2018 - Hybrid plug-in. First, I was charged for the diagnosis and fixing fee for the airbag light. The reason was there is a toy underneath my seat and that set off the light. The main reason why I bought a Honda car because of its reputation for building reliable and stable cars. But what, a toy set off the airbag light and they make me pay to get the light reset. This is part of daily use. We have kids in the car, kids play with toys and toys can end up to be everywhere. Because Honda didn't build the car in such a way to prevent these daily uses incident and Freeway Honda - the service manager, JAMIE ALLEN, made me pay for it. THIS IS RIDICULOUS. Let's talk about the second issue, DO NOT buy Honda Clarity, do your research - read online, Honda Clarity has a big issue with the charging system. So my car didn't charge anymore, I brought it in along with the charger I sometimes used while charging at home. But most of the time I charge the vehicle at my work using the high-speed charger. So they said that I used the aftermarket charger that causes my car doesn't charge. They said I have to use a Honda charger. And again, make me pay for the diagnosis and fixing fee. WHAT? There are charging stations everywhere - at the mall, at the companies, etc. How could they blame the aftermarket charger? And make me pay for the fees. And again, Honda needs to build the car to prevent all of these outside circumstances. Where in the manual saying that we can only use the Honda charger to charge. Then is this mean all the charging stations at the mall or companies need to have a charging cable for each and individual car make? THIS IS AGAIN SO RIDICULOUS. The car is 2018, both of these should be covered under Honda warranty. But instead, I have to pay for the diagnosis and fixing charges. Let me emphasis again, the service operation manager, JAMIE ALLEN, was so rude. When I discussed my opinion and disagree on these charges. He said "YOU HAVE TO PAY THIS AMOUNT TO GET YOUR CAR BACK. YOU CAN CALL HONDA TO COMPLAIN BUT THEY DON'T LIKE PEOPLE COMPLAINING." When I said I will put a review in Yelp, he raised his voice and said "GO AHEAD. THIS IS HOW YOU SPELL MY LAST NAME. MAKE SURE YOU SPELL IT CORRECTLY. I DON'T LIKE PEOPLE SPELLING MY LAST NAME WRONG". So mean, so rude. OMG. I wish I have recorded him and post it on here for all of you to know how a customer gets treated at Freeway Honda. IS THIS HOW FREEWAY HONDA SERVICE DEPARTMENT TREAT THEIR CUSTOMERS? ABSOLUTELY UNBELIEVABLE read more

I come here for oil changes and always have a good experience. Can't speak for sales but the service guys are cool. Will keep coming back forsure read more

DO NOT TAKE YOUR CAR HERE TO BE SERVICED OR FIXED. I hit a curb and curtain and driver side airbags deployed, I bring my car into Freeway Honda thinking they'd be able to handle it, BOY WAS I WRONG. I dropped my car off on 8/26/2017 and for over 2 weeks JOE OTERO lied to me about ordering parts, getting started on my car, and giving me any possible excuse and shifting the blame to anyone. For the first week, they had issues with my insurance company, got that all figured out, he said he'd get the ball rolling and it would be done the following Friday. Wednesday 9/6/2017, I give him a call asking for an update, he hasn't even touched my car, said there was an issue with the estimate, got that situated, said he'd get my car started cause he had the parts there and he needed to get my car out ASAP. When I asked him if it would be easier to just have my car moved to a body shop, he said he'd have my car done by Friday they work quickly there and it's would take a day and a half at most. I give him a call on Friday to verify if I can come pick up my car. HE TELLS ME HE'S STILL WAITING FOR PARTS AND TO CHECK BACK ON TUESDAY. I swing by the dealership that Friday to get something out of my car and my car hasn't even moved, it's in the same spot it was dropped off in 8/26/2017. I get an email from Joe Tuesday 9/12/2017 "we're moving your car to a body shop call them" So not only did he lie to me for 2 weeks about everything that came out of his mouth when I called, my car sat in a lot for 2 weeks doing nothing and my rental has to be returned in 2 week when I could've just had it moved there AND THEY ACTUALLY HAVE 5 STAR REVIEWS UNLIKE THIS TRASH EXCUSE OF A SERVICE CENTER. BELIEVE ALL THE 1 STAR REVIEWS DON'T TAKE IT HERE. read more

We have been coming to Freeway Honda for the last 3-4 years now and our go to person is always Jorge Z. !! He has helped my wife get her Honda Civic in 2016 , my sister with her 2 Honda Accord s 2017 and 2018 and now me with my 2018 Honda Civic. He has always been very patient and always tries his best to get the best deals for us. My wife is very picky with lots of questions and he still will answer every question with honesty and of course a smile. He is also very easy to talk to which makes the process a lot lore relaxed! Miguel is also very helpful! I believe he's in the finance deartment who finalized the paperwork but he's very nice and kind :) Also, thanks to Rich who was also able to help get us a lower payment!!! I believe he's one of the managers and one of the kindest!! read more

This places is Trash. They take advantage of old people! My mother car has had a lots of problems 34 thousand miles on the car. and it's been in that shop to too many times. Don't want to fix it! Still under warranty. But not the years. But if you supposedly fixed it right or replace the whole air condition system it would never have broken down on the way in Las Vegas. I take it to Las Vegas Honda dealership in La Vegas they won't touch it because it's not their sister station freeway Honda was the last people who touch the piece didn't put the piece on right but yet they want to keep charging the elderly for balance tires when you don't got a new tires just to put money in your pocket! It's a shame what people do for money! This place is trash! Please think about this place before you go there. Honda dealerships and Cars are not like they used to be! I will post the names of service representative who are lighting their pocket with the elderly money if only they can go to jail like anybody else for abusing elderly! read more

Just purchased 2018 Civic from Freeway Honda and came back to their service department to have a cargo hook installed. Jim Clarke, service advisor, took care of me and updated me of what's happening. Jim was very respectful of my time spent getting my car serviced. Awesome customer service. Had the pleasure of having Jim service my 2014 Pilot 1 week ago and will definitely stick with this guys for a long time. If ever you want a professional and courteous service advisor, look for Jim Clark. I'm sure he'll take care of you. read more

Christian took care of us when buying our Odyssey. Best and fastest car buying experience we've ever had.

I went went in for an oil change today and had the best experience I've ever had at a dealership. The service was great, I was out in less than an hour and I felt like the people there were genuinely trying to help me. Oscar Moguel provided me with excellent service! He answered all my questions thoroughly (no matter how basic they were) and took the time to show me how to reset my sensors along with explaining how they work. I am so glad I chose to get my car maintenance here. David, the technician who worked on my car was also great! He also helped me understand my car better. It was refreshing to get such great service. Oscar and David are both assets to this dealership. Thank you for your great service! read more

I would like to say that I'm a happy person do to the help I got from the team at freeway Honda for making sure I myself and family are safe thank you read more

This was my first time buying a car and my experience at the freeway Honda dealer was amazing. I was looking around when this great car salesman named Joe Lozano asked me if I needed anything. The way he approached me was with a smile and asked if I had any questions feel free to ask him. The way he treated me was like if I knew him for a long time. Once I was ready I told Joe and he helped me get the car for and insane crazy low price. I didn't expect to walk out with keys in my hand but Joe made it possible for me. I couldn't of have asked for a better car salesman. When you guys go to Freeway Honda dealer ask for Joe and he'll give you and amazing price. read more

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I highly recommend taking your Honda for services at Freeway Honda (and working with Adam Soto & his team)! I originally went there back in 2010 because of their competitive pricing. I remember being impressed by their customer service. Fast forward to 2018, I wasn't sure if I should bring my car back since they didn't seem to have that great of a review anymore. However, based on my personal experiences, I decided to call them up to get quotes again. Thankfully, Adam picked up my call late Wednesday night. He was able to answer all of my questions in a friendly straight-forward manner. On my Thursday morning appointment, I went there to take care of recalls and get the major service done. They were kind enough to give me a loaner car (which I was thankful for since I ended up getting the timing belt service and fixing a few other issues that I had in mind until Friday night). The issues that they brought up aligned with the age of my car and I trusted Adam's recommendations and his team's work. I've had several great experiences with Freeway Honda. They do great work and will not try to sell you on unnecessary services. Although he had many customers, Adam patiently addressed my long list of questions & concerns, and he always kept me updated regarding the status of my car. He is definitely a hardworking professional and a great asset to Freeway Honda! Thank you Adam and Freeway Honda for always providing such AWESOME work/services, great pricing, and especially such EXCELLENT customer service!! I'd give them 10 stars if I could!! read more

Purchased a 2017 Honda Civic from Freeway Honda this weekend. From the moment we arrived Francisco was great to work with. He listened to our sons needs and most importantly his budget. This is how you turn lemons into lemonade! We found a nice 2016 Civic and as we were signing the paperwork the car was sold!!! We were all a bit shocked, how could this be... Well, another chap was inking the deal at the same time and he got the paperwork in first. So, Francisco said they have another Civic with less miles, but he'll need to work on the cost. We looked at the car, but our son spotted the car he really wanted "the hatchback", we asked Francisco "make this happen", and sure enough he drove off with a smile the size of Texas. The finance department was great too, straightforward and no gimmicks. We visited over 8 dealerships this past weekend, but Freeway Honda was above and beyond the most Helpful Honda Dealership. read more

Unknowingly took home a car with a cockroach infestation!!! My boyfriend came in to get a 2016 Honda Accord sometime last week and, after test driving the car, he noticed that there was a dead cockroach in the cup holder... the car wasn't even fully detailed at the time of the test drive, there was a section in the car that was completely bejeweled. Yeah, the roach was a red flag but after weeks of car search, this one had the best deal in the color and model he wanted. Unfortunately, he had too much trust in this dealership. But all other nuisances aside, he was able to score a good deal on the car after bringing up all the issues and eventually took it home that day after they 'detailed' the car 'again'. That very night after taking it home, he found 3 MORE roaches on the floor of the car. What the hell?? He called back, complained, and took it back in the day after to get it fixed. The dealership kept the car for another 3 full days to fully rid it of all roaches... or so we thought. My boyfriend took it home again, trusting that they actually fully got rid of the infestation. Well, guess what? He found 2 more this morning. Ridiculous. Damien was the supervisor for the car service and George was the salesman. George attended to all needs quickly, but Damien failed to do anything. Don't bother doing business with this place. I'm appalled that they would even allow a car with a roach infestation to be sold. read more

Once again this guys are AMAZING, came because the headlight of my car was out. I was expecting to leave the car or wait here for a while. Guess what? JOHN the manager told me to get the part here at the dealer they will pull my car to the side and they would do it right away. The light wasn't expensive at all and Nick a very friendly young gentleman, was already working on my car by the time I got back from paying for it. Got at the dealer at 7:05 AM talking to JOHN, paying for it and change the light took less than 16 minutes, was already on my way to work at 7:21 AM. Once again Freeway Honda scores 5 STARS! 6 YEARS BEING A CUSTOMER HERE and looking forward to many more. read more

Great customer service from Oscar G. I recommend you to go to him for any questions regarding your car.

Long story short, there service staff, needs to utilize more effort in making sure everything is inspected, I started having other problems that weren't problems after I brought my car in. Please be careful on what you allow them to do. They are human even if they don't admit it. read more

Kenya Hernandez provided top notch customer service. It has the most hassle free experience I have ever had with a dealership, service department or auto shop. The professionalism and customer service was outstanding; she took the time to speak to the technician on my behalf. I will definitely be back! Thank you Kenya! read more

I scheduled an appointment for an oil change las mt week and was given 5pm today. I go to take my car and nobody greets me. I walk in and some guy (wish I noted his name) asks if I'm dropping off my car. I said no, just need an oil change and I have an appointment. He tells me I can only drop it off to pick up next day because they are very busy this week. I say again, but I had an appointment. He's like try dropping off in the morning or earlier than 5pm. What?! That's the time I was given. If they would have told me 5pm is too late and you may not be helped, I would have known. Needless to say, I'm not coming back here. I will be finding another place to get my services at and when my lease is up, I'm going back to VW. read more

This place is really close to work, so I took it in for an oil change a while back. That was pretty ordinary, with no exceptional service or bad service. Just ordinary. I've been looking for a mechanic that I actually LIKE as well as trust, and I never wanted to depend on a dealership for that. I've been told by two Honda dealerships (including this one) that my brake pads needed replacing while quoting a RIDICULOUS price on it, but I would have none of that and I got a second opinion. And WHAT DO YOU KNOW, I didn't even need to replace my brake pads for a WHILE. So anyway, with the most recent experience at Freeway Honda, the phone conversation went a little something like this: *ringring* Honda Guy: Freeway Honda service department. Me: Hihi. I would like to go in for an oil change. May I make an appointment? HG: No, it's actually first-come-first-serve for oil changes. Me: Ooookay, well I would like to visit you during my lunch hour, so are you usually busy around 12? HG: Ma'am, I'm not able to look into the future, so I don't know. It's first-come-first-serve and it can be an hour and a half to maybe three hours. Me: ...okay thank you. Bye. *furiousclick* Okay SMARTASS, I know that you can't look into the future like a freaking fortune teller, but goodness gracious, why the sour attitude? I'm sure you have busy hours during the day, no? Right after that, I called SOUTH COAST AUTO CLINIC in Costa Mesa, and the customer service was AMAZING. Find my review for that there. I hate you, Freeway Honda. read more

I took my Civic here for a 90k mile scheduled tune-up and I was hardly pleased with the service done on my vehicle. Although they were courteous and professional in taking care of the paperwork, there were a few services that were not done as advertised. First thing I noticed was the oil had not been changed even though it was listed in the services performed. The oil didn't look clean as new oil should be and my oil life gauge had not been reset to 100% as it should've after an oil/filter change. Next, the air filter had been replaced, but the air box had not been clamped shut. Sloppy! Lastly, it didn't appear that my valves were inspected. At 90k miles, the clearances should have at least been checked. No evidence that the valve cover was even opened. Guess they thought I wouldn't know any better as many mechanic shops think. Granted this is a dealership, I was expecting better mechanical service than from an independent shop. I can see why some people don't trust dealership mechanics. UPDATE: 15k miles after Freeway Honda "supposedly" gave my car a major tune-up, I discovered a valve gasket leak at the rear side of the valve cover. This PROVES that Freeway Honda didn't inspect my valves as advertised. I'm dropping my rating to 1 star. Avoid this place if you can. read more

If only I could express my distain with a single star. I came in on a Monday because my tire pressure light went off and I noticed my tire was low. It seemed to have gone down rather quickly so I was nervous about a leak or puncture. I made some time and brought it by Freeway Honda. I asked them to check it for holes and let me know. About 10 minutes later they brought it back around and said it was fine and that it was just the drop in temperature. The next day I left my house to go to a important presentation at church and my tire was almost flat. So late at night I had to change my own tire to my spare and I could easily see a nail in my tire that they missed! I returned today and explained my situation. Not only was the employee rude enough to insult my religion after learning it was for church, he also charged me $35 for the mistake THEY made. Oh and it took them over an hour to patch a tire! I will NEVER go here again. Avoid it at all costs. read more

I flew in from Washington State, had a Capital One Auto Finance Check which I had forgotten at home, but thought I would drop in & see what they had to offer as the "Preferred Dealer". The Assistant Manager who sold me the car was in such a rush that I never got to inspect the car properly... who looks at the roof of a car? I should have... it was dark outside & I did not see the BIG dent in the roof! The oil change sticker had 59,000 miles on it but the odometer had just over 63,000 miles.... what had happened to the car from the time the last owner sold it to the time I bought it? I did not have my Capital One check with me, the finance department person said it was OK for them to fsend in the application as is, he put APR 19.99% when on my check they where giving me APR 6.47%... and if I had used the Capital One Auto Finance check I would have received a $100.00 check in the mail for using the "Preferred Dealer". I have been back twice & spoke to a manager & the finance manager, but noone seems to be able to help me. So now I have to get the roof fixed, change my oil & not get my $100.00 reward! I DO NOT recommend in any way this dealership. read more

I went to honda dealership to get my oil changed and a tire rotation. I had called the day before and spoke to Adam (service specialist), he was very nice, great customer service. I went the next morning and he helped me out. I did. I only waited not even an hour to get my car back (which is very cool becuz I worked night shift & went there after work & had previously done my oil change there & had waited 4 hours last time) so with that in mind I had a way better experience, because of Adam. I highly recommend this place and thanks to Adam for the super great customer service! P.s. I even got a donut and x-mas wrapping paper! :) read more

Can I give it less then one star? I called an made an appointment for Tuesday at 11:30. I show up at 11:30 and they have no record of me on their files. I drop the car off and they say they will call me latter. Well later comes around 4:30 where they tell me that they need to keep the car overnight because they just got around to diagnosing it. That was a pain because I had no way of getting to work in the morning. Thankfully I had the day off the next day otherwise I would have been royally screwed over. Wednesday comes and I'm waiting for a phone call. Finally by 2:30 I call them and ask how my car is. They tell me it should be ready soon and they will call me back. I don't get a call till 5:00 telling me my car is ready. I show up to get my car and pay. Nothing major there. She radios in that my car is ready and I can wait outside for it. 10 minutes later no car still. Finally someone walks outside and takes my forms from me, without asking, and then runs away and gets my car. Avoid this place like the plague. Service department sucked and they take forever! Find somewhere better to go. read more

Are you f**** kidding me the oil ended up leaking like literally 3 freaken hours after i left that place!!! Some of the staff were nice, but beware of Kevin he's a butt he'll get angry if u ask him about the status of your car. Wont be coming here for service ever again. Update 7/31/15 I was able to show the manage Allen a picture and a video of my car leaking oil. He restored my faith in humanity. Thanks Allen for helping me with this mess. read more

Went to the service center for three problems in CRV and they took 9 days (I swear to god) to get just diagnosis done. Even with that, they diagnosed only two and "forgot" the third !! The rep made it look like it was a big problem and used many technical jargon that I have never heard of... and ripped off $750. I come home only to review the receipt and find that all they did was change the read tail lamp and sockets... Summary: Probably lack real honda technicians. Money Rip-off Dont care about your time or the fact that you need you have a life for which you need the car. Lack of attention to details. Please do a favor.. find a better local repair shop from yelp and save yourself some money, time and peace of mind. read more

If I could give it no stars I would.. This place is full of crap, I took my car twice and every time I got it back a part was missing or broken and when I would tell them ,they would say it was already broken. read more

Freeway Honda - Auto Repair Near Me - Santa Ana, California

I've been here a few times just to buy some parts and have had multiple unpleasant experiences here. This last time was ridiculous. After waiting patiently for 15 minutes a the parts counter, nobody showed up to help me, so I simply left. The lack of service is atrocious and the cashier's smug face and attitude as she watched me wait just made it worse. Stay away from this crappy place. read more

I own a 2005 Honda Accord with extremely common parts. I took my car in for a routine check up, and was upsold on buying new tires upon entry. I also prepaid for light bulbs for my vehicle and have waited over a month to hear back from them regarding the shipment. I'm confused on how parts can take this long for a common Honda model. read more

My mechanic was closed today so we decided to take my car for an oil change to Freeway Honda service department. We called ahead and were quoted $34 for the oil change. We dropped off the car, went through the check in and felt pretty good about our decision. I received a call back from the mechanic who was working on my car and he told me that the bolt in the oil pan had been stripped and they couldn't do the oil change without possibly needing to change the oil pan. We told them not to do anything and went to pick it up. We arrived and they further explained the issue and said it would be something like $340 to fix the oil pan if we decided to do that. They pretty much gave us the feeling that the oil pan needed to be replaced or else we'd have a big problem. They offered to show us what they were talking about so we took a look. As they were showing us the problem they named off 4 other things that needed to be fixed. This leaks, that leaks, this other thing needs to be replaced.... Everyone says don't go to the dealership to get your car serviced and this visit confirms it. We told them to take the car down so we could go. Hopefully my mechanic will be open on Monday, that's were we're taking our business. read more

After cruising in at 8 am, I was mind blown. There were actually people here at 8. A.M. Yes 8 am on a Saturday. How is that even possible? I thought everybody likes sleeping in! Not the people here at Honda. They're friendly but not too friendly. Like medium friendly. Take brad the guy who wrote up my receipt. Nice guy. Looks me right in the eyes when he says "this coupon won't work because" blah blah blah legit reason. As an Asian, telling me my coupon won't work will provoke a fight but he managed to tell me in a way where I could trust him. His eyes were like a gateway into his honest soul. They dropped my anger at the coupon refusal and I left, placated into the waiting room. Everybody there was on their phones. Tv blaring, some crud about deaths and stabbing and other negative stuff. Suddenly an Asian girl in her mid twenties comes in. I pause...should I try to make a move on her? It's like we were meant to find each other...than I remember that I'm already with a girl so I stop and go back to mindless phone browsing like the rest of the herd. Oh they also had donuts! That's dope! Not that I'm into donuts but hey, that's a nice touch. Free wifi too. So you can do important things like uhhh... Oh wait the Asian girl just left! My soulmate...I didn't even get to look into her eyes, the gateway to the soul.... PS: yelp saved me 5 bucks when I searched this place up so props for that. 30 buck oil Change special HOLLA #asian PS2: can't comment on actual service on car but bottled water was very tasty here read more

Negative Stars Needed!!!!! You will not get a decent deal here. We were baby sat by someone who claimed they were helping our sales rep for the day, which meant the person was less inclined to work hard for us. After much back and forth for 3 hours, we were able to make minimal progress on a deal but decided to go elsewhere after feeling neglected by the sales rep who gave us to the babysitter. Learned later the car we wanted had been sitting on the lot for 200 days, I guess they didn't want to sell it bad enough. I would go elsewhere for a friendly sales staff. read more

Honestly, This is the worst Honda Dealer I have ever seen in the past 3 years. Saturday service is extremely bad. With an appointment, I was told to wait for another 5 hours for simple oil change. And if you want to go back and wait for the call? Lol, "We only provide deliver service but not pick up", said by a rude employee there. I guess that means we will send you back 15 miles away, and it is good for you to do some exercise like walking or biking to get here again. Very unprofessional employee there. As for service, they can do nothing but try to sell you the most expensive package. 4 months ago, I changed the transmission oil, break oil, etc. And I was asked to change it again. If I know this dealer is that greedy, I would suggest them to "rub a bank" instead of offering service to customers. So the most sincere suggestion is, choosing another dealer for service and escape from this one as far as you can. read more

My last service here was about 19 months ago - oil change and a transmission service. - simple right? Recently, I saw transmission fluid leaking, and took it to Downtown LA honda. They found that the past service included at no charge switching of the engine drain plug into the transmission. Which now ruined the threads and caused it to leak. Which may or may not be able to be repaired, because the transmission is made out of Aluminum. ($1,600 fix. great) Speaking to the service manager was no help (jonnny) - who told me it was too long ago, and someone else may have worked on the transmission. nope. Skip this place, and go somewhere else. read more

SERVICE CENTER REVIEW: visiting my cousin in Newport Beach, his car needed an oil change so I offered to drive it in. Service guy, MARCO is pretty friendly, everything is straight forward. He's professional without being boring which as a banker from NY, that's a quality I admire. I had a coupon for $10 off an oil change from Yelp which he gladly applied. Made the customer happy, he's a good man. free wifi in the customer lounge and a vending machine. I feel like Freeway Honda should offer free refreshments to make this place a five star review. read more

We've been bringing our 2004 Pilot here since 2006 and their service is fine. We have not experienced any of the things I've read in all the reviews. Perhaps we've just been lucky. They do wash your car. They have a flat screen TV. They have magazines and newspapers. They do NOT have wifi, coffee, or anything to eat or drink (that's free). They have two soda machines. We take our Toyotas to Tustin Toyota and they have all the amenties EXCEPT they don't wash your car. I'm sure there's a few extra dollars in the service cost for these things. But I tried calling around other dealers to get a lower service price for standard service work and guess what???, they do not try to undercut each other to win your business. Can you spell c-o-l-l-u-s-i-o-n? read more

3 hours for an oil change with an appointment really doesn't make sense. Sure they have shuttles but this is just a simple oil change...

SERVICE CENTER REVIEW: The buzzer on my CRV door wasn't warning me when I left the lights on. Recap - parts $7.50, labor $115. Part of that labor included the $27.50 diagnosic (1/2 of the $55 diagnostic charge for two problems), so labor to replace the door switch was $87.50. $87.50 labor for 5 miniute part change. That's $1050/hr. Of course I unwittingly paid before finding out the breakdown... TRISH was very professional and efficient, but unfortunately FREEWAY HONDA in SANTA ANA, I will never be back. Honda USA, you're my next call! read more

My wife and I bought a car in November from this dealer. They told us the loan was going through one Finance Company and we should receive our first statemtnt with in 90 days. We never received our first statement. At around 90 days when we went to checked with the dealer as to what was going on, they had went with another finance company the what we were told, and I found out we were behind in payments. Rediculous. Dealer should have let us know they had changed the finance company. Now my credit is messed up....would not deal with this dealership again. read more