I needed all the carpets in my moms house done before we put it on the market, was contemplating replacing or cleaning them. I decided to go with cleaning first to see how it would would look. Fresh step was very easy to get ahold of and great to work with. The employee that cleaned my carpets was on time and very respectful of my house and child. He got my carpets looking GREAT in a short amount of time! I was VERY VERY happy with the service and will continue to use them in the future. read more

Contacted Eric via Yelp, he responded back with an accurate quote within 30 minutes. His pricing was fair and all inclusive, which means he did not to have any undisclosed fees, products or service. They walked the home with us to make sure they understood the layout and areas of concerns for us. They completed cleaning the whole house in 2 hours. Eric and Bill did a great job. I will definitely use their rug cleaning services again in the future read more

Eric and his crew were amazing! Booking was easy and they were right on time. He was so easy to work with and the quality of work was excellent! He informed me that our pet stains may resurface after a few days and told me to call him if that happened. They did reappear and he and his crew came back out and addressed those areas and re-cleaned the whole rooms. Excellent customer service! I will be hiring them again! read more

I recently moved Into a new house and needed the carpets to be cleaned before I began furnishing the house. I researched many places until I was referred by a friend about Fresh Step Carpet Cleaning. I'm glad I picked them cause I'm overly pleased with the results I was given. My carpets look amazing and so happy with the outcome. I definitely recommend this place to anyone who needs their carpets cleaned. read more

I just had my carpets cleaned by Fresh Step and it is by far the BEST cleaning job I have ever had!! By Far! I'm so happy. My carpet is 17 years old, I have raised 4 kids and a couple dogs on this carpet. Needless to say, it's lived a good, long life and it's time to go. But until I replace it, I will be able to enjoy clean carpet. I highly recommend Fresh Step! Thank you!! read more

Called up and asked for a quote and received fair pricing and was explained the process of what could potentially be needed. The team arrived on time which was a major plus. Work was quick and to efficient. I would highly recommend fresh step to anyone in the Walnut Creek area. Kudos! Thank you for all the great service. read more

Excellent customer service! I've had my carpet cleaned twice by Fresh Step. The first time it been 10 years since it had been cleaned after the house being used as a bachelor pad. Both times the people sent were on time, friendly and did a great job in a lot less time than I thought it would take. read more

Would like to thank Jen & Her Dad for coming out to clean my carpet. They love to work! I had asked if they could clean an area rug since they were across the street, and said yes. Wish you guys nothing but the best! Awesome job and love the look. Keep up the hard work. From Modesto read more

A friend recommended that I give Fresh Step a try. I was very impressed by Erik's promptness, professionalism, and attention to detail. They did an amazing job deep cleaning my carpet and tile floors. I could not be happier with the results, and will definitely them again. Thanks! read more

Definitely recommend 100% did two of my couches as well as our carpets right before we moved out. First time I've ever got my deposit back for my landlord and I believe it was because the carpets look so darn good better than when we moved in !! landlord was happy and so are we!! read more

I have to say I'm Grateful for the reservice that I received. I had an emergency cleaning that needs to be done and I called them after five and they fit me into the day coming at 7:30 when we have gotten home from work. I really appreciate that they work with my schedule. read more

Contacted the company through Yelp in the morning. 10 minutes later I got a response and a same-day appointment. Wow! Bill came out, spent a couple hours, and our carpets are back to good-to-go. Great pricing, service, and communication. DEFINITELY use their services. read more

Fast, efficient and just a wonderful service! Paid attention to every detail and made sure I was happy with their work before they left! I couldn't be happier! They did great work and were friendly! I highly recommend their carpet services!!! Thank you! read more

Eric Is An Awesome Carpet Cleaner. He Got Best Equipment, And The Best Technique. He Just DiD A Great Job. The Carpet Was Like New, I Got Two Big Stains On There, He Took Care Of Them Right Away. I Do Recommend Him For Any Job, Wether Big Or Small. read more

If your looking for an outstanding carpet company go no further. Miguel has been cleaning my carpet for about 10 yrs for both residents and restoration for my rental. He has competitive prices and does a great job time after time. Highly recommend! read more

These guys where super professional. Came early. On top of it our carpets where spotless once they left. We definitely had some dark spots that we couldn't get out even with a rental carpet cleaner. Thanks again and I would highly recommend them. read more

Found this company on google called them and got a price over the phone . Scheduled a time for them to come out they came out and did the work as mentioned ! Very pleased with the cleaning and will recommend to anyone read more

Found them on google and got a prompt appointment and they were on time which was a major plus. Deep clean for my home was exactly what it needed. They even do sectionals. Thanks Erik and the team. read more

Kelly was professional, quick, and provided great tips for the post-clean drying process which were helpful. 3 years of traffic and a dog, these carpets needed cleaning! Would absolutely recommend. read more