Worst experience buying and taking delivery of a used vehicle. Service department is the worst!

Chris Ruiz was such a nice gentleman he was very attentive, and patient with me. Go see him! :) Thank you.

A friend and myself were referred to binkie, to talk to about getting into a new car. We searched around and finally settled on a 2016 cruze because nothing else fit my friends price range. We test drove, liked the car and we liked binkie, he seemed friendly, cool. We laughed and told jokes the entire day. When it came time to sign papers we ensured that it was certified pre owned and passed a multipoint inspection, he assured me that we were good. so. here we are 6 months later. My friend is stuck on the side of 35 holding up traffic because her car stopped accelerating extremely fast. Imagine fearing that someone isnt paying attention and they slam right into you. WELL my friend couldve lost her life in this car. She calls the necessary people for assistance but she also called binkie because the car passed an inspection. it only has 28k miles on it. He tells her to call roadside and hangs up on her. She was calling to discuss options for a rental or something now that a car he sold is out of commission MILES from home in temple texas. She had to spend a thousand dollars to get rentals and pay for tow trucks and storage because it was the weekend. Leave work on a monday to drive to temple just to sign papers of release for her car to be taken to the dealer. With all this, its been a week and he hasnt even called to make sure she lived. no Courtesy calls or texts.. nothing. I come from loyalty. My friend spent thousands with this man now we see that we are only transactional and dollar signs and will not buy crap cars from friendly or binkie. read more

Two weeks and did nothing , wouldnt return my calls and trying to run warranty out. Back brakes wore out three times outside pads only and needed new rotors and calipers . They told me nothing wrong . Havnt replaced front one time and they are supose to be done twice to one rear but told me no problems so i soent two weeks and rental car they should have goten me since warranty covers it . Sorryest dealership ive ever been to and wont be back read more

Calling this place a "service" department is frightening. I could go on and on about the issues Ive had with this place.... Never take your car here. In fact, never buy a Chevy so you have to take your car here. I have been 4 times for my windshield wipers... Every time they promised me it was "fixed"... On the third time, they returned my car with the airbag light on. On the forth time, they fixed it and tried to charge me without telling me (I found out when I was checking out). Unfortunately, there has been so many recalls that I have been forced to take my car here. I will never buy another Chevy. read more

We had a great experience with Jason Yarbro Sr. Last month!!! He was very knowledgeable, professional & most importantly listened to our needs vs trying just to make a sale. We are very happy with our new car & will most definitely come back when we are in the market for another car. Thank you for the great service Jason!! read more

Robert is the man! If you ever need service go to him. I took my truck to get a diagnostic and he made the process simple. He would follow up. He made sure I knew what was going on with it. He cared! That is what is so great about him. Remember go to Robert! Do not make a mistake like I did a couple months back when I took my Impala to get serviced. I decided to give Chris a chance. That chance turned into hell! I ended up paying for a battery that was never installed. I eventually received my money back 2 months later. Overall it is expensive to have work done and the customer service is fair. read more

This place is so disorganized. The consultants are young kids who have no idea about cars. They make you sit in your car and wait when you pull up, then tell you to come in and wait longer. I came in to have them change out a light bulb and oil change. They had my car for a week. The consulatant who took my car was on vacation, so nobody new what to do. I just took my car and left. Beware of this place read more

Can't thank Joshua enough for getting me into the Mustang I came for despite all the obstacles. Instead of giving up not the first time or second time we ran into an obstacle, Joshua and his team kept trying and managed to get me the mustang. I will recommend anyone looking for a vehicle to Joshua and the staff here at Friendly Chevrolet. read more

I too wish I could give ZERO stars! I should have read the reviews prior to walking in here! Then, I should have went with my gut and walked away but my son really needed a car for college. Customer service is AWFUL! They are rude, not helpful and very dishonest. They do not answer or return phone calls. Our temporary plates expired October 31st. We called last Monday and they were going to overnight us another set of temporary plates (STILL have not received said plates a week later). Called back and left 3 additional messages with no return calls. Finally got a live person on Saturday and they were going to email me another set of temporary plates to print immediately and try to hunt down my real plates, guess what....still waiting on that email! Run, don't walk away from this place!! Tried to call back and can't get anyone on the phone. I cannot say enough NOT to go here!!!! read more

I honestly have decided not to bring my car back to get serviced here ever again. I've brought my car to here for service over for almost two years now doing regular check ups and inspections. The previous time I brought it to get service check engine light was on. They told me what the code read and it would cost almost $1700 (which included a discount on labor) because they won't sure what it could be and they code meant it could be a couple things. I understand that but I can't understand is how I can take it to get a second opinion along with researching the code myself finding out that it shouldn't cost that much. Another company informed me that most of the stuff quoted to me from Friendly Chevrolet was preventive and shouldn't be necessary considering the age and miles on my car which it's still pretty new. They quoted my a price for the actually issue and said if it's something else then they would let me know. Needless to say they fixed the issue and I save almost $1000 and I haven't had a single issue at all. Now bringing me to my most recent visit. I brought my car in for regular service and I was hearing some noise I thought might be related to my suspension or brakes but wasn't sure. I've had brakes and rotors done on a car before so I knew it wasn't just brakes but had to be something more. Now of a certain I needed all this extra work done like new brakes, rotors being smooth out, black fluid flush (which I had done here before because it was should by brakes look good so it's about that time). The guy I talk to explained when the inspection for the brakes says it's either green, yellow which is the largest area, and red so it's not telling the when exactly brakes will be needed. Well I looked at my last 3 inspections from this place and all of them said my brakes were at green not one of them was ever yellow. I find this very odd so I got another evaluation and they were confused they it wasn't notice one of my brakes were not wearing done evenly. I'm really disappointed as I really liked coming here but this is the second time in a row I've had this situation with you'll. Now I understand why that place gets some many bad reviews. Sorry but no thank you. Never again. One thing you should really work on is customer service. Now maybe this is a down south thing but I'm use to being greeted as soon as I pull up no matter what. It's takes way too long for someone to greet and check you in. I had a 7:30 am appointment so it's never an flood of cars where everyone is busy which I would understand. You come here and you always see some of the service people standing around or just in their office area taking their time to come out. Also, please try smile when service your customers I know you'll not selling cars but I would think you still make money off people getting their vehicles serviced. read more

Worst dealership ever! 5 hours just to get my oil changed. I had an appointment at 1 and received my car back right before they closed. Stay away while you can! read more

Friendly Chevy advertising multiple trucks at $28,999 over Memorial Day weekend. When I got there they spent 10 minutes telling me all the variables that may cause that price to be much higher. I let them know I expect I'll meet all those variables. Then after sales guy being gone for 15 minutes came back and said trucks at those prices are all loaner trucks....I said I knew that cause it says it on their website. He then said none of the model numbers listed on their website has hit the mileage required to sell them as a "loaner" vehicles. I know sales tactics but this is just plain old lying.....I will be sure I tell everyone that this "volume dealer" is just a bunch of scheming liars. Worse is that they were very caviler about it like little ole me means nothing to their business. I hope yelp proves them wrong. read more

I have tried taking my vehicle to Friendly for the very last time!!! I called this morning to inquire about brining my vehicle in just to rule out whether or not I have a transmission problem. The person answering the phone was terrible! They said it would take 3-5 business days for me to even have someone tell me if it was something serious. I was also told that if it was a transmission problem the earliest I could be helped would be November 9. What in the world??? I called Young Chevrolet and was seen within 2 hours of my call. Bye bye 'Friendly.' Never will I bother you again. EVAH.. read more

I recently had an issue with the service department and even wrote a bad review. A manager contacted me immediately and bent over backwards to address my issues. They went above and beyond to assure I was a satisfied customer. Louis LaBarbera is my new hero and I will definitely be buying another Chevy from him one day. read more

Wow, was I pleasantly surprised! I dropped by as I had been seeing some great things on the internet about some the newer Chevy models. Upon my arrival, Charles Shipp greeted me the instant he saw me and asked details about what I was looking for. I was immediately intrigued as his product knowledge was excellent. His ability to provide some very technical information about the vehicles and their trim levels, was impressive. I did not feel pressured for a minute, as he kept on calling this a fact finding mission, until which time I felt comfortable in moving forward. Furthermore, he introduced me to the GSM, Derek Mills, who was another resource of knowledge for Chevy and the auto industry as a whole. The information I received was so complete and presented in such a manner, I was completely comfortable in moving forward to purchase. So, in summary, no pressure, lots of information and technical expertise, and absolutely NO attitude. No wonder Friendly Chevrolet is so successful with people like this. read more

When I bought my truck 6 months ago I was promised I'd get a loaner truck if any work was being done that took longer than an hour. Well that didn't happen. Also, I went in for an oil change and it took over 2 hours! I was very pissed as I sat there the whole time. read more

Don't buy from here. Bought a new car August 2019. Told them through the whole process I didn't want to put my trade in money toward my new car, I wanted a check cut to me. I said this at every point in the conversation, price negotiation, trade in negotiation, talking to the manager, final review, signing documents, literally EVERY time I explicitly said I did not want the trade in money put toward the new car. They said yes, that's fine we'll mail it out EVERY time. They never said they couldn't do that or that they were going to automatically put the money toward the trade in, if they had I would have left with my old car and gone somewhere else. Take the new car home and call later in the month to see how long it should take to process the check. I'm told they put the money toward my new car and I wouldn't be getting my trade in money. The manager then calls later and basically says that I'm wrong and I can't make a complaint to the BBB because I already signed the paperwork. He then says he's going to talk to the sales associate and he'll call me back. Haven't heard from him since. read more

I went here with my boyfriend because we were looking for a truck, the financing manager was very rude, he flat out told us that he didn't have the energy for the questions we were asking him and that we were wasting his time and our time. We ended up going to Young Chevrolet and ended up buying a truck there with awesome service. I would never recommend Friendly Chevrolet read more

Worse Car dealership. I had an engine recall drop the car there to get fixed. They broke the car than fixing. Since they worked on my car I got check engine light for low engine oil to pressure. I went back to the dealership and they said that its low on oil, just fill the oil and sent me back. Check engine came again and I went again and this time they took my car to inspect. After 4 days they said they can't find any possible oil leak, add a dye and sent me back again and ask me to come back in 500 miles and I went back in 500 miles. They said oil is OK and sent me back. guess what check engine came again and oil is 4 quarts low. And they took the car back and said they gonna open the engine and check again. Yeah, you guessed right they didn't touch the engine until then. And Until then I had the service adviser called Ivy Yvonne and she is good. She keeps you posted every day. But unfortunately she was transferred to a different department and I got a new service adviser called. One of the worse of many at friendly. She didn't reach me for 3 weeks to update about my car and I had to reach her. I called more than 10 times left her messages, paged her over a few days to reach her and finally when I reach her she tool my number to reach me. Guess what? she never called me. I had to escalate the case to Chevy. I opened a case with Chevrolet and then the case was assigned to a service manager called Caleb. Guess what? It's the same story. Its being 7 weeks since I dropped the car that also since they mess my engine when fixing my engine recall and I got no clue about what's going on with my car. I am going to file a case with Better Business Bureau see if its gonna help me. If you could stay away from this dealer they are not sweet as much as they look. read more

I need to be very specific about friendly Chevrolet. If you will be visiting the service department and you service guy is Ryan you are in a good hand, great guy, very professional, he did take care of me for a weeks I had a windshield problem for long time but he did his best to make sure my car is fixed. If you are visiting the sales department my advise please STAY A WAY from that dealership, if there is anything under zero I will give it to them, I purchased many cars from different dealership I never was treated like how they treated me very dishonest guys big liars, its shame how they treat the customers, the worse thing as soon as you sign the paper work they don't even say hi or good to see you again, no customer service also please if the sales manager walk to you and his name TOM please walk a way not worth it to give them your money. I will never purchase again from them for life.... 5 star service department great job. -0 star sales department. read more

Haven't had any service here yet but bought two vehicles recently one for me and one for the fam/kids. Got great deals on both. The Dubose brothers helped me out and made it easy to do. Got a good price on the front in with Caleb and got even better finance rates and terms on the back end with Brandon. Top three reasons why I bought two cars from here in a couple days span. A.) Caleb was great help, honest and easy to deal with. B.) Brandon got me great terms and rates and was easy and honest to deal with. C.) Rebates and pricing were very attractive! I don't know about the experience with any other combo than the Dubose brothers but they did good. Thanks! read more

Every time I come in for an oil change WITH an appointment, it takes an hour and a half to 2 hours and 40 minutes! Absolutely ridiculous! I will not be purchasing future vehicles from this dealership or recommending their service department to anyone! read more

EDIT: After making my original review I received a call from Tony the service director the next business day at 8AM. He was apologetic for what happened and was able to reschedule my appointmen for today, 11/23/15. Being fairly new to his position I think he will get service department running much more smoother than in the past. I was in and out within an hour for my oil change, tire rotation, fluids were topped off and an inspection. He assured me that this wasn't the type of service then typically offer and my experience was much better second time around. Thanks Tony!! I recently purchased my 2015 Silverado from your dealership 3 months ago. I was due for an oil change and scheduled my appointment earlier in the week, I got an email conformation and a call conformation about my appointment. My appointment was scheduled for today (11/21/15 @ 8:30AM). I showed up this morning at 8:10 to get my oil change and tire rotation. The advisor came over to my truck and asked what I needed done, I politely told him I had an appointment for 8:30 to get my oil change and tires rotated. He went and got the sheet that shows the appointments, and my name isn't even on the sheet even though I had two forms of conformation. He said it wasn't an issue and they could still do it. He asked me if I was going to wait or if someone was going to pick me up while the work is being done. I said well it's just an oil change and tire rotation and it shouldn't take more than hour right? He said it was going to be 3-4 hours and pointed at all the cars in line to be done. I told him I had an appointment and he said it doesn't matter if there are 15 appointments ahead of you, and he said it very rudely. Unfortunately I don't have time to wait because I work 6 days a week and had to be at work at 11 today.. He told me I would have to come back another time. I asked if they have any loaner cars, and he looked at me like I was stupid and said not for oil changes.. Well if it's going to take 4 hours I don't have anyone to pick me up nor I do have time to sit around for 4 hours waiting. I thought the whole purpose of an appointment was to set it up ahead of time, so that you don't have to wait 3-4 hours, just for an oil change and tire rotation. If that's the case you shouldn't be taking 15 appointments all for an 8:30AM time slot. Now I have wasted my time, my gas (60 miles round trip) and I have to come back another time. After reading all of the poor service reviews on Yelp, I figured it was just people complaining but I had to experience this first hand and find out it was truth. If it's going to take that long, give me a loaner car for 4 hours so I can accomplish the things that I have to prior to working today. This was an awful experience overall. I really wish that wasn't the case. Working 6 days a week, 60+ hours I had to dedicate a block of time for my oil change and tire rotation and i couldn't even get it done. I feel that if I have an appointment, my work should get done at that time. If you are overbooked, a simple phone call saying "hey, we are overbooked and you come in 3 hours later?" Maybe I could have had my wife bring the truck in. But now I am screwed and I have to find another time to do it. I hope you understand my frustration. I just moved here from Illinois and bought the Silverado. My wife really liked the Tahoes when we bought the truck and we were thinking about coming and looking at them when spring rolls around, but if this is the type of service I can expect, I will have to take my business elsewhere. As a result of today, I took my time to drive 60 miles round trip, wasted gas and couldn't get the work done. Having two kids and plenty of other things to spend time on, I wasted about an hour and a half, 3-4 gallons of gas and accomplished nothing. read more

I so wish their customer service was better. I have been going to Friendly for the last 3 1/2 years and have seen a huge turnover so it's difficult to build any kind of rapport. I recently called trying to get some new tires and call one service advisor and get a voicemail box not valid. I then call the main number and get transferred to parts which never gets answered. You must leave a voicemail and wait days to get a response. I don't understand Friendly's response to all these reviews saying to contact Louis. That is absolutely useless. I have emailed him, called him, etc. Once he had his assistant respond. I have emailed to set up a service appointment and I kept getting responses regarding an internet request for a purchase of a vehicle...clueless. I don't know why there is such a turnover, but that is definitely a huge clue that management apparently is ignoring. read more

They have the WORST customer service I have personally ever witnessed. My boyfriend had an appointment to get an oil change on his car and after waiting 2 HOURS for them to be done, Ronnie came in and asked my boyfriend to go outside with him to look at his car. When they were running his car through the car wash they hit the drivers side of the door and dented it. He apologized and told him that they would take care of the drivers door, free of charge as well as the passenger side door (that he was getting an estimate on and planned on paying for it before the incident) because of the inconvenience. He seemed genuine at the time so it wasn't that big of a deal. A few days passed and he goes to pick up his car, when he gets the the dealership they only fixed one side of the car and tell him that they never said they would fix the other side also. He talked to David and he called my boyfriend a liar. Why would he lie about that when he planned on paying for it in the first place before they wrecked his car? After repeatedly accusing my boyfriend of lying, Ronnie finally admitted that he did tell my boyfriend he would fix it and that they would go ahead and repair what they were supposed to fix the first time around. Now they have had his car for almost a whole extra week, they haven't contacted him at all, no phone calls back after calling several times and leaving voicemails. All of these workers are unprofessional, rude liars and they clearly don't know how to do their job correctly and don't know a thing about customer service. I would never recommend this dealership to anyone. If I could give them zero stars I would. read more

Drove 3 hours to get a truck I searched for all over Texas, talked about it to the Salesman for a few days and we had everything finalized. I get there and I was pawned off instantly from the lady I was suppose to be meeting and knows everything that me and the guy have worked out. Get a guy that knows NOTHING and now we have to do it ALL OVER. Turns out the salesman I was talking to, was told he didn't even work there. best part? THEY SOLD THE DAMN TRUCKS I DROVE 3 HOURS TO BUY. I've owned all Chevy products for 15 years, not anymore. Me and my brother went there to both get new Silverados, but we were looked at and treated like we couldn't even afford a bowtie emblem. Really? Because how I look and dress? No respect. Someone even asked, are you lost? Cant believe it. Not chevy. But it's okay me and my brother are both going to get new Rams tomorrow. Thanks Chevy! read more

Horrible horrible service - had an appointment for 1pm - arrived at 12:50, car after car was taken back - my car was not moved for a regular oil change until 1:30 - was told it would only take an hour / I have been sitting here for 2 and half hours so far - very very unacceptable. By the way, this is my last trip to Friendly - just some history - I have been coming here and dropping off my car for service for over 12 years now. I was told on phone that they had changed their policy for service and that I had to come in and wait for my car. Never again. Until today, I would have given a 4 star rating. read more

Great service department. They are honest fair and go out there way to make things easier for you. I was given a free loner car while my vehicle was in the shop and if that wasn't enough when I picked up my car I got a free tank of gas at no charge. read more

So my salesman at FRIENDLY CHEVROLET called me and asked us to go into business with him. Basically, co-sign on a freaking house. We don't know that damn dude and if he knew us , he would know not ask no mess like that. I was in shock. Now I am wondering if this man is going to use our identity for something. My information is to buy a car not a dang house. read more

Brought my 07 Yukon in for a check engine light. Techs said I had a cracked head and old gaskets so they recommended an engine rebuild ($4k)Took a MONTH! Got it back on a Friday, Monday its back in the shop. They said it needed an engine replacement, ($6k)!!! I am an engineer and they gave me this super lame excuse about the engine being old and the new parts went on with old parts, and blah blah blah. I asked how in the hell a rebuilt engine needed replacing 3 days later and they said that the "new" broken parts are not covered on the rebuild warranty. What a ripoff!!! Got it back and three weeks later it needed an transmission replacement!! I will never ever buy an American SUV again. The service at Chevy doesn't even compare to Infinity and Nissan. This is literally the ONLY American car I own, everything else is Nissan and infinity. Worst service ever. read more

Well this place has some issues but they did fix them even though it took some time. I would still purchase from them again.

Love my new truck, came from out of town and the buying process with as smooth as it gets.

I had an absolutely horrible experience trying to buy a 2009 suburban! Very poor and unprofessional work by the dealership. Jordan my salesman was very nice but the dealership back up was horrible. While Jordan was easy to work with the dealership it's self is very unprofessional and uncaring!!! read more

We're first time new car buyers. We walked in and met with Nam, who treated us very well, listened to us, didn't try to haggle us into packages or features that we didn't want, and didn't waste time with bs. My wife and I definitely recommend meeting with Nam at Friendly. read more

I recently had my car at Friendly for warranty work. I had an appointment, was greeted promptly and the service adviser I normally deal with went over with me all the issues I had on my list. He then guided me over to the rental desk, where they provided me a loaner car (just like mine, which I believe is a positive). I purchased my car here a year ago and have had it in for service twice, with no issue. About the only bad thing this time was that my car was not washed or vacuumed like it usually is when I pick it up, but to be fair - they noticed and offered to do it and I declined...so while it was a negative, they offered to fix it BEFORE I said anything, so a positive in my book. read more

They took too long to service me and constantly forgot what I told them was wrong with my car. I once went in to get my oil changed and they did not give me my car back until the next day. Very poor customer service! read more

Bad Customer Service! I had to ask my salesman for his name (Chris). He didn't ask for my name until he filled out an information slip, then cut me off and said "let me just see your license". I initiated all conversations & questions, which he was unable to answer most. They will run your credit multiple times without permission. I came in with a preapproval from Capital One, but was told that if I financed through them I would qualify for an additional rebate. I told Chris, that I really did not want my credit hit again but we could go ahead and try. After a few hours of waiting, I started receiving notifications of multiple banks checking my credit (COAF, Friendly Chevrolet and TD). When I approached Chris, he just gave me a blank stare and looked to another guy (Alex), he did not say a word to me! Communication! Overall this dealership needs to work on communications, from customer service to finance. Alex later explained that capital one wanted a higher down payment. So they ran my credit through other banks, "to find me a better deal". If they had simply come to me and told me about Capital One, I'm sure the outcome would have been very different. And if they would have asked for my authorization before running my credit 3 other times!!! Knowing I was hesitant to begin with. I will never recommend this place. read more

I brought my car here because my car kept turning off while driving. Tell me why I trusted this place to help me with getting my car fixed. I was wrong for bringing my car here because it was just a waste of $700. The people here took my car apart and put it back together to tell me that there was nothing wrong. Then they said that they fixed something on the computer and thought it would fix my problem. As I went to go pick it up and left the place my car turned off 3 minutes driving on the street. They actually made my car worse??? pathetic. Worse place to get your car fixed! read more

I'd like to know why Yelp deleted my review from this business. Just told a friend to look on Yelp and she would see how much I loved my experience at Friendly Chevy. She called me back to say that there wasn't anything from me on here. Interesting. It showed up after I wrote it. Makes me wonder about the integrity of Yelp. Anyway, I wont write in detail again, because who knows if they will keep it on here. Bottom line is that I have always hated the car buying process until I went to Friendly on a recommendation from a coworker. They were honest, kind, and extremely helpful. I will never buy a car anywhere else as long as I live in the Dallas area. read more