WOW, we should have known better when I told the gate agent this was our first experience with frontier and I've read that they are absolutely terrible. Now I was expecting him to say something positive in defense of his employer but no, he said this was the worst of the worst! "Terrible" doesn't even begin to describe how bad he said frontier is!! My son and I both laughed, thinking he was kidding....oh Lord he was not kidding in the least!! Full disclosure....we live in North Carolina and work/school in California, so yeah, we fly A LOT!! Also, my wife and I were both "travelers" in our respective careers for well over 20 years...we fly and have flown A LOT!! This particular experience was on a flight from LAX to MCO connecting with MCO to CLT....pretty easy, right?! Hahahaha... Over an hour late leaving LAX because of "labeling on an oxygen tank"?? While we just sat and sat on the tarmac. Needless to say, ALL OF THE AT LEAST 5-6 CONNECTING FLIGHTS were now late....late is not the correct word, by the time we got to MCO, everyone I spoke with said their connecting flights had already left, some even left early even though they knew they were missing passengers....now you might think that some form of customer service would be available with an entire plane landing over an hour late....almost entirely full of passengers on connecting flights...NOPE, NOT A SOUL TO HELP!!...and it only gets worse from here... Did y'all know that those clowns who are at the gates and at the counters are not even Frontier employees? For some reason Frontier thought this was a good idea? Or just so greedy that they thought no one would notice the difference between a good employee and some contracted buffoon who makes points for harassing customers about the size of their bags. And just in case you were wondering, yes my small backpack fit perfectly in the "size my bag" box that was such a popular point of contention with these morons. I have never been harassed by anyone at the airport or anywhere else for that matter but with here I was and at both layover locations by two unbelievably rude and disrespectful pretend employees. I will never forget these incidents and I will never ever fly this pathetic excuse for an airline. Ohhh, I forgot to mention the second clown literally followed me onto the plane and it was actually a Frontier Airlines flight attendant who told her to leave me alone...for real!! Never again and please don't think you're saving anything with this nonsense, you're not!! read more

If I could leave a 0 star I would, frontier told us to get there 3 hours early and tsa said 2 hours, we arrived 3 hours early. and by the time we went through tsa an made our way to the plane we had 15 minutes before they closed, however they closed the gates over 15-20 minutes early. Me and my dad were not the only ones that were left stranded, there was over 30-40 of us that were left stranded, we all talked to tsa and tsa said they were holding the plane, when we arrived the plane was still there with everything still up and connected but they wouldn't let us on and left 10 minutes later then they would've but didn't let any of us on, do not fly frontier airlines. read more

I usually never post negative reviews, but with this airline is not the greatest. My mom was flying out of Orlando to go to Raleigh Durham, International Airport. The plane got delayed by 52 hours and she had to drive all the way down to Tampa to take a flight to Atlanta International Airport. She had to stay in the plane for an entire hour, parked at the airport before she could get off the flight. read more

I just wanted to add TSA to my ticket. The lady at the agent counter at 6:30 this morning clearly had no working ability. She did something on the computer and told me to show my phone boarding pass when i going to TSA security. Then I went to the TSA line, and the security officer told me that my boarding pass didn't have add TSA. I came back to this lady again, saying that I didn't have a TSA boarding pass on my phone and like showed her my phone. But she unhappy said that the phone was mine and she had no obligation to help me check what was wrong with my phone. I said, "OK, can you print a boarding pass with TSA for me? Otherwise, I won't make it to the plane." Before I could finish my sentence, she rudely said that it would cost an extra $25 to print. I said that was fine. But then she told me to go to the check-in counter across the way. Although the man there was kind enough to waive the $25 printing fee after hearing my situation, by the time I reached the boarding gate, it was too late. The gate closed five minutes early before i went to gate.I had no luggage and had TSA, but I wasted an hour going back and forth between the counter and the TSA line then missing my flight. I real don't like booking frontier anymore. read more

Frontier Airlines - Airlines Near Me - Orlando, Florida

Did not use common sense made flights more difficult was not kept informed on the flight plan. Or when airplane was supposed to arrive! Was kept in the dark and was given false hope! Was told the plane had arrived when it had not yet landed. Made every excuse to why the plane wasn't ready for us to board and then was not kept informed! Use any other airline! read more

Frontier is the worst company. I was supposed to fly today for the New Year holidays, but they canceled the flight three hours before departure. Forty minutes later, they sent a message saying they had rescheduled the flight for an hour later, and that it would take place. Then, 15 minutes later, they canceled that one too. I had paid for a hotel and several other things in advance, and now all that money is gone because no one will give me a refund seven hours before check-in. Do not use this company read more

I flew from Las Vegas to Orlando and the crew was simply the best I had ever had when traveling with my dog!!!!!

Due to Hurricane Debby, our return trip from Tampa to Chicago was diverted. Our usual Airline, cancelled our flight and we had to find another way home. We searched Cheap Flights and decided to book on Frontier flying out of Orlando. The one way ticket was "$221". HA! After you pay for seats, checked baggage AND carry on baggage (YEP, $25 per item), our flight came to $400 for 2 people or $800! Everything is deemed an extra. Our round trip tickets from O'Hare to Tampa which included checked bags and seat assignments and free cocktails/beverages was only $730 on a major Airline! The incoming flight from O'Hare was delayed by 3 hours. Frontier did send me an email of the delay but, at the Gate, there was no updated arrival time. It said we were still going to board at 9:42PM. BTW, the waiting are has a shared electronic device station, not individual seats like O'Hare! Inconvenient. The Attendant at the Gate quickly stopped by, very softly mumbled some update into the PA system, which no one heard and then quickly left. As for beverage service on the flight, everything costs $$$. Our seat mate ordered a beer for $10! I am not 100% sure, but I think they even charge for water. Next time you will have swipe your credit card to use the restroom! read more

If I could only give zero stars to this gh3tto airline I would!! For starters, I flew from Orlando to Boston. I went to the Frontier Airlines ticket counter to get my TSA Pre added to my ticket, and the individual Frontier employee at the counter was frustrated with me because I asked him to speak a bit louder and clearer since I couldn't understand a word of what he was responding to. Well... excuse me, it's not my problem that you can't communicate clearly and I have to ask you to repeat! Needless to say, this individual was going out of his way giving me a hard time instead of helping me get my transaction done. So, I proceeded to TSA pre, and the line was as long as the regular TSA. TSA Pre employees were standing there useless; instead of opening another line for TSA Pre, paying for this priority does not work at this mediocre Orlando airport. After the TSA checkpoint, I proceeded to Frontier Nightmare Airlines gate #10 / Orlando to Boston / F9-1978 / supposed departure at @9:30 pm. There I found chaos with the rudest Frontier agents at the gate, going back and forth with passengers who were traveling together demanding them to pay for backpacks! I heard one of the customers saying that they always fly with the same backpack and never had issues and the Frontier employee threatened them with not letting them board the plane! So, I passed the gate ordeal and sat down then waited, and waited, and waited, and waited for an hour-plus delay, sitting on the tarmac. The aircraft was still not on and it was 100 degrees and humid inside the aircraft. Finally, after waiting for an hour + delay the pilot decided to turn on the aircraft, but we were still sitting on the ground without signs of departure. In the process, Frontier crew members, employees, and attendants were going in and out of the aircraft, joking around, talking, laughing including using the lavatory. At one point I couldn't hold it anymore and had to use the bathroom immediately or my bladder was going to explode, so I got up to use the lavatory, and an extremely unpleasant, rude, and unprofessional Frontier Airlines male attendant (photo attached to review) blocked my access to the lavatory with his arm, scolding me aggressively as if I was his 2-year-old to go back to my seat, making me feel embarrassed and humiliated in front of passengers witnessing! I firmly insisted I needed to use the lavatory or my bladder was going to explode after waiting for so long! until a female attendant intervened and demanded he let me use the lavatory. His behavior was completely uncalled for and unacceptable! There were no close signs of departure at all. Unbelievable!! Needless to say, what a nightmare experience! I've flown many, many times and have NEVER experienced such a despicable experience in my life! read more

Frontier Airlines - Airlines Near Me - Orlando, Florida

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If I could give Frontier a negative star rating I would. Buyer beware. I was bumped to three different lines. The app and kiosk weren't working to get boarding pass and they charge 20.00 to do it. I'll by the time I got to the place to ask for help I was told I was too late (5 minutes past the hour requirement when I was already in 2 lines for an hour. Only to be sent to a different line to figure out an alternative which took another 45 minutes. The next flight to my destination was the next morning. I ended up booking on sun country so I could get home. The customer service people were all either yelling, very condescending, rude or they just plain didn't care about anyone's stress or missed flights due to no fault of their own. They clearly all hate their jobs more than likely because of how poorly it is run. I would rather risk my life hitchhiking then attempt flying with them. There were 20 people in line with the exact same issue I had. One guy was trying to get home to Puerto Rico to be with his family for Easter and Frontier had no flights until Monday so he probably like myself paid for another flight with a different airline and is stuck with a Frontier airline credit that no doubt of like me he'll never use. I have never seen anything like it. This doesn't even count the additional inflated prices for carry ons, checked bags and picking your seat. Horrible airline. read more

This was my first time flying frontier after a cancelled flight in March. Compared to spirit I was actually quite impressed! Some of the pros: the staff is nice and polite, our flight left a couple minutes before time (all the passenger boarded), and overall not too bumpy of a ride. Cons: it's frontier so expect to pay for everything, not much leg room, and stiff seats Overall, my flight wasn't too shabby. Would I fly over 2.5 hrs on frontier again? Maybe not, I prefer them for shorter distances like NY if the price is right read more

Probably one of the worst airlines ever and all the fees, $25 each for printing tickets and $198 for 2 small carry ons, you're practically charged for speaking, no kidding seriously.Terrible staff/ agents and inflight crew, No leg room, dirty, just flat out disgusting fat 0 stars if I could NEVER AGAIN on the speaker one of the crew members says, "if there's anything we can do to make your flight more comfortable please let us know" I kindly asked for a blanket because it was freezing! I didn't get one. WTH? read more

I WILL NEVER FLY FRONTIER AGAIN! We needed a flight back from Puerto Rico to Orlando, FL. Since it wasn't a long flight, we decided to give them a try. When we first got to the airport, we went to check our bags. After standing in line for about 10 minutes, one of the attendance made an announcement that you must go through USDA so then we had to get out of line and divert there. Then, after getting back into line, we were called by an attendant to the ticket counter when there was another family who was taken right in front of us. She nodded to us to wait, and then asked another attendant to take us who DECLINED to take us so we waited patiently, and she still took another customer before us. When we finally got to the ticket counter, we were told it's going to be over $300 for our bags! My personal suitcase alone was weighted at 54 pounds and cost $179. RIDICULOUS! Once we boarded the plane, we were told that my son who is 14 years of age could not sit in the exit row. When we made the selection there was no indication that it was an exit row. They wanted to move us, and not all together, which Iwas fully against. One of the attendants even said that my son, as long as he's 12 years old, can sit by himself. Not happening! On the flight, they did not provide anything that you didn't have to pay for like water or snacks. When we finally got our bags at baggage claim, my brand new luggage had a huge golf ball sized dent in it. When we got back to our hotel, we also found that we had several broken items inside of our bags, which was, inclusive of a cologne bottle and all of my powdered make up (three different types) were all broken into pieces and all over my make up bag. I fly often and this has never happened to me in the past. Horrible experience. Update 7/21: they rejected my claim too! Unbelievable read more

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I signed up for their credit card to receive the "free" miles. I tried to create an account to use my so called miles and it doesn't work, I call, I email. ABSOLUTELY NO ONE TO SPEAK TO, NO ONE CALLS OR EMAILS YOU BACK!!So i have all these miles to use supposably and no way to use them. Cancelling the card, I understand your company is cheap but you should have some way to speak to a person about a problem. Horrible customer service!! read more

worst airline on the planet can't do anything correct custOmer service is pathetic very rude and uninformed the airline delayed a flight so many times the lost the airplane could not tell me if it took off ,was in the air or where it was so they put me on hold then disconnected the call read more

This airline not only packs their seating to the point where you have no personal space, they also have very uncomfortable seats. They also struggle with the idea of having a time table and sticking to it. They also have problems with keeping their flights scheduled and when canceling their flights they wait until the last minute to cance without supply another flight that same day. 0/10 would only recommend to people I hate. Very cheap tickets and yet I still don't get my moneys worth. read more

Terrible service, disastrous customer service, they have no organization, you arrive early at the airport and then tell them that you miss your flight & charge you a lot of money for changing your flight. First & last time I travel with them. read more

Original scheduled nonstop flight (Myself & ADHD 8y old) from TPA -PHL canceled 1 day prior to departure (no explanation from Frontier). Used Frontier option to rebook and chose later departure but same day TPA-RDU-PHL. Although the new flight involved a layover I needed to get child to PHL this date. The TPA-RUD-PHL flight was delayed in excess of 3 hrs. There was no explanation from Frontier staff at airport but kept getting text messages (saved and available for inspection) riddled with misinformation as to the delayed departure from RUD. Frontier Airport staff left us completely uninformed in airport and everyone was complaining and irate. Had earlier in week (after flight) requested compensation for delay from Frontier and we're offered (2) $100 vouchers which were accepted by me and promised to be emailed to us. Of course no email received. Called frontier as I'm an elite member - only elite can call to speak to a actual Frontier employee, all others must chat. Unfortunately you get Philippines representatives that are ill trained, not understandable, and balk/resist at involving a supervisor. As stated, I was just inquiring as to vouchers- never got the promised email so I have nothing going forward. 1st call 42 min and disconnected by Frontier while waiting for supervisor. 2nd call 25 min and disconnected again. Finally gave up but Americans should not be subject to this abhorrent and obscene lack of customer service. Just documenting failures of Frontier to provide any reasonable standard of customer service. Frankly Frontier should be fined. read more

Scam airline that tells you it's too early to check in or too late; they go back n forth to manipulate everyone missing check ins and deliberately lie to you read more

If I could give zero stars I would I've flown twice with them the first time they delayed my fight by three hours and the next I had to wait in line because the staff wasn't clear in their instructions and I missed my flight (Their fault) and they made me pay for another flight like how are you about to make me miss my flight and have me pay extra unbelievable. They also sell you every thing no free beverage or snack! read more

I would give this airline company a zero stars or a negative 5 if I could. Every time I fly this crappy airline the customer service is for they never text you to let you know if you got a delay until the last minute until you're in the airport and they are so quick to have an attitude The seats on this flight suck they're uncomfortable they're back breaking they're designed to wear if the plane wrecks you will due to safety lack of safety precautions on this plane. I seriously recommend flying Southwest American or Delta for sure not and I repeat not frontier read more

The worse airline ever! I was told I had to get off the plane with no explanation what so ever. You Jack@sees made me miss a funeral. You are the most penny pinching pieces of Sh@t that ever was a so called airline!! read more

Frontier Airlines - Drug test should be mandatory at all airports, either you smoked a lot of weed or you're on the heroin! - Airlines Near Me - Orlando, Florida

This has to be the WORST experience I've ever had. We get there with a full hour to check in they tell me I missed my flight it's 510am flight leaves at 610am they put me on a line to rebook the flight. The attendant was so extremely rude and disgustingly belittling to the customers it was simply disheartening. I tell him sir I have 1 hour tells me to move to get in line we wait for 40 min to then have him tell us it's going to be 649 dollars to get on the next flight today but tomorrow it's 69 dollars. It's almost extortion they know people need to fly and take advantage of people's need to get to where they need to go. This guy then goes to tell me I'm going to call the gate to see if they are delayed why did he not do that 40 min ago that's when I lost it. I told him sir you could have done this 1hr ago why would you make me wait knowing this was an option wow. My husband is telling me to just let it be this was at Orlando Airport the guy was an older man he was the manager he was wearing a white shirt and was on the heavier side. It's too bad that these people project misery to people who are simply trying to get places. I guess this is the only place they have a little power and they enjoy belittling others. Needless to say I refused the flight and they gave a voucher as a refund and we ended up going elsewhere for our anniversary. BE CAREFUL WITH THIS AIRLINE SONETIMES PAYING LESS DOESNT NECESSARILY MEAN BETTER..NO STAR AT ALL BUT ONE MUST BE GIVEN read more

Can't be late and you can't be early. I don't understand. Got here early but can't check in. They'll also charge you $25 to check your bag if you don't get a Tag at a kiosk read more

Yes, this may be the cheapest airline to fly. That absolutely does NOT justify the level of incompetency with which this entire airline runs. If you make people pay for basic amenities, like $20 for a front desk attendant to check-in in person, at least make sure that your website and app run well enough that users can check in without having to wait 2 HOURS to speak with a customer service agent on the phone. In addition, the amount of Flight delays for pointless regulations is ridiculous. Both of my flights were delayed more than 2 hours. One was delayed for a "log book" not being available. Thats absolutely unacceptable, I don't need to hear excuses for why an airline can't take off other than weather. I'll do my part by paying for a ticket and jumping through all your ridiculous hoops, but you have to do your part and get me to where I'm going ON TIME WITHOUT A HASSLE. Frontier, DO BETTER. The prices are good, but they aren't good enough to make me go through that again... Wont be flying here until some things change. read more

They dont even deserve one star, it is without a doubt the WORST airline there is, I always try my best to not fly with them because there is always an issue! They are extremely incompetent and do not give a crap about the customers. We flew from Orlando to Dallas with the only purpose of going to a wakeboarding event this weekend. We arrived to the orlando airport and we checked in our wakeboards and sporting equipment, it was an oversized bag so they had to drop it off somewhere else, we said to the girl at the counter CLARIBEL that we could take it ourselves, she said "ITS FINE, WE HAVE A CART" We arrived to Dallas and one hour and 30 minutes later the bag was nowhere to be found, guess what? The incompetent employees at frontier did not load it to the plane!!!! We tried to get someone to help us at the terminal, only one man named Abdul was here, he said he was gonna try to see if we could get our bag sent theough FedEx, THERE ISNT ENOUGH TIME, WE WANT OUR STUFF NOW! Its it unjustified their lack of attention and care, he gave us a phone number 469 405 6635, i called 4 times, it went straight to voicemail, I called the frontier line, guess again? NO ONE answered, It is the United States of America for gods sake, how is it possible there is no one is the whole freaking company willing to take calls at 7 pm!??!!? On top of all the madness our hotel is located in Austin, 3 hours away from the airport, furious doesn't even begin to describe how we are feeling right now, never again! That equipment is extremely valuable to us so we are praying they don't lose it because they will never hear end of it!!!! But that's not everything, on top of their lack of attention when handling people's property, their aircrafts are a disgusting mess, we flew in A320 they do not clean or attempt to sanitize seats, I found a disguting gum right in front of me wrapped up in a paper and there was soda stains everywhere, oh and forget refreshments, they don't even provide water. SAVE YOUR MONEY, SAVE YOUR TIME AND STAY AWAY FROM THIS COMPANY IT WILL RUIN YOUR VACATION AND IT WILL BE IN VAIN! THIS COMPANY IS A COMPLETE SCAM! STAY AWAY! It is 10 pm already we are still at the airport, and the story doesnt end there, We also booked our car through the website because they gave us a discount and we just arrived at the counter and THE RESERVATION ITS NON EXISTING!!!! It doesn't get any worse than this........ read more

Frontier Airlines - Airlines Near Me - Orlando, Florida

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This airline is horrible. There were way too many people up here at once. They changed the tickets around as soon as we got to the gate. Don't recommend. read more

I recently took a flight to Arizona for a Mother's Day weekend. I had a great flight and wanted to give a shoutout to the pilot who assisted me when I landed back here in Orlando. The crew was fantastic and they did a great job making the passengers feel comfortable. My only complaint is the ground transportation that was not available to assist the wheelchair customers. I had to push my wheelchair going and coming along with several other passengers to and from the gate. To all travelers who are flying Frontier Airlines, come early, the lines are very long and bring a lot of patience for smooth flying. Overall, a good experience. read more

The stupid Mexican charged me twice for Carry on bag. Go with Spirit!! Frontier rapes your wallet. read more

My son and his girlfriend boarded Flight F9 4404 in Orlando on March 30, 2025. My son sat next to a woman with her arm in a sling on his side. He took a prescription medication from a bottle with his name on it. The woman got up and did not return. She was obviously hoping to get an empty seat next to her. Soon a flight attendant told my son he had to get off the plane for using drugs. My son showed her the prescription bottle, but she forced him to get off the plane. At the gate the agents, who turned over their name badges, refused to book him on another flight. This forced my son and his girlfriend to rent a car and drive 15 hours through the night to get home. read more

I've been a Prisoner of War and can promise you flying with Frontier is even worse that that. The entire crew is ashamed of who they would for including the pilots and it's simply sad at best. They are trained to give lies and excuses to prevent refunds (said the employee) and it's a nightmare. In a round trip flight we had a fire, 8 delays and cancellations and I'm still not home yet, sitting on the runway again getting the "waiting on the paperwork to be signed bullshit". Never book a flight from this terrible company!!! The executives need fired, want to fixe your issues call me, I promise you it's very simply but the key is is that you have to BE INVOLVED!!! read more

It works for me for short trips. It's cheap and gets me where I need to go. Not carrying luggage I think is the success. I bring my bookbag and wear my bulky clothes and shoes. I think 3 stars is fair. It's what I call OK+. I waited to write this review until I was boarded lol, so far, no issues for me. And for the price I paid, I feel like I really can't expect more than what I got. Well flash forward to a few hours later, 2 take off attempts and now a plane change. I am torn between relief that the error was spotted and checked, to was it? And now we're changing planes. :\ Sometimes I wish we had half stars as I would knock down the rating to 2.5. On one hand I guess they are handling it well but maybe I'm questioning the quality of plane maintenance.... ? Update on the update.... We're back now with a 3.5, if Yelp had 1/2 stars. After changing planes the flight was smooth. Even though a few hours later than planned we landed and upon turning my phone off of airplane mode, Frontier had sent an apology email with a $50 voucher for a future flight. read more

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I'll do my best to never fly this airline again. We had a flight booked Friday July 7th to visit friends and family in NY for a funeral. Our original 930 (give or take) departure was delayed to 1040pm, 1230, 12am, 2am, 230am, 3am, and finally 315am. After they boarded half the plane for the 315 departure, the flight was canceled. As you would expect from years of watching this thing happen on the news, this did not go over well. It appeared a majority of the families there were trying to go home - some telling us their 12pm flight the day before was canceled and they already spent the day awaiting this flight. We were given no explanation, other than a vague text that said "due to crew regulations". We saw at least 7 flight attendants, and 4 pilots attempt to make this fight work from 9pm to 315am. While refunds were offered, no accommodations or assistance was provided. I live in Orlando - I can drive home. But you had 100+ families with no rental, no hotel, and not even a place to buy water or food at that hour in MCO. What's really sad - flight attendants told some of us passengers they were not getting paid now due to the cancellations. "I'm making $2 now" one told us. The 4am last straw had to be baggage claim. The baggage door opened at the carousel and, no exaggeration, my kids and other families car seats and strollers were hurled, flying into the carpet floor in front of the carousel. I had to reassemble my car seat and stroller while I held a sleep deprived 1 year old. I missed a funeral, I wasted a night of routine for my kids, I witnessed families deal with anxiety and stress of what to do as their kids cried, I saw defeated employees of yours probably planning their next move on Indeed or LinkedIn once they got to their hotel (wonder if you guys even pay for it) and yet I got a food voucher for a flight we never took! Oh it's not a gift card - it's a 3-4 day refund if I use a visa or Mastercard to purchase qualifying food or drink on the flight... I lost money on a hotel for the funeral, boarding my dog, car rental in NY, and I paid 10 bucks to park at MCO. The only saving grace was the MCO Shuttle guy John Murphy (best airport human being I've ever met!) Air travel is stressful, I get it. There's a lot of logistics and variables that impact the day to day operation, but you guys should be better. Last anecdote - One lady we met was going to a funeral too; said her friend sat on the tarmac for 6 hours on a plane a couple weeks ago until the flight was canceled. That friend had dinner that night and then died. Somebody's friend had their last day on Earth weeks ago waiting for a plane to take off... read more

I'd first like to point out the extra wide seating available in the waiting area, and how there are plenty of seats available. Also while walking down towards frontier gate 23, there were more snack shops and plenty more bathrooms. Which is always great, bc I didn't have to turn back to the main area for snacks. There are even kiosks for Kylie Cosmetics and perfumes! So fetch!! Again though, with the outlets, not many. There is one docking table with outlets that people can stand at with their iPads, laptops, phones, whatever and charge things. Or just stand at or what not. The outlets are few and far between. At the waiting area in the Islip/MacArthur terminal EVERY chair had an outlet and usb hook-up. I made it work though! read more

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if I could give -0 stars, I would. We flew from Phoenix to Orlando on frontier airlines red-eye, in the most uncomfortable hard seats, you have to pay for everything. There are no freebies on frontier. After landing at 530am, we then had an 8hr layover, which we planed to take advantage of, while in Orlando waiting for our connection to San Juan Puerto Rico. We checked into a hotel, and then received notice the flt was delayed, 10 mins later the entire flt was simply canceled. Leaving a whole flight stranded in Orlando with no options of going on to San Juan, other than a flight to somewhere in the middle of nowhere and 2 hours away from San Juan and no transportation to get there. So we were stranded in Orlando they offered us $1,000 each for each of our four tickets and then resended it, and only offered $100 per ticket. Meanwhile people are stranded and angry because they have nowhere to go, because Orlando was not the final destination. when we landed in Orlando the plane sounded like it honestly was going to blow up! and one of the counter customer service people said, the pilot quit. I think it was divine intervention, that canceled that plane because who knows what would have happened to us, if that plane had taken off over the ocean. I will never ever ever fly frontier again. they can kiss my whole entire ass and I'm going to jump on the lawsuit with everybody else. we paid for this trip and Airbnb in January, and went in may, only to have everything canceled because there were no flights to get there and I've lost all of my money and I'm stuck in Orlando, with a $100 voucher. if you don't want to get where you're going, fly frontier airlines. the customer service agents are extremely rude and they only will speak to you in Spanish. There is no customer service phone number to call, because it routes you to a chat bot that doesn't help you you can't call or speak to anyone! why the fuck are they still in business!!! they have multiple multiple multiple lawsuits, do yourself a favor and bypass frontier because it's horrific! Yea the ticket may start off at 200, but then you have to pay for carry on, your seat, which is like sitting on a brick with NO legroom. I am SO angry right now, as this was a graduation trip for my daughter and granddaughters.....I'm STILL in Orlando...I can't even get home read more

Both trips I took this summer from Orlando International on Frontier were a nightmare. We went with the cheapest airline and it showed. On our first trip from Orlando to Nashville we had a two hour delay. When the plane was boarded the captain came over the intercom. You know the typical pilot voice. Calm, collective, telling us about the weather and flight time. I can't even properly explain how he sounded other than he could care less. He informed to tell us one of the engines was not working, but we didn't need it anyway. Yes you read that correctly. The flight staff was for lack of better terms ghetto. One flight attendant got on the intercom and in the most degrading tone stated "when the seatbelt sign is on that means buckle your seatbelt and when it's off you can unbuckle it. He literally talked to us like we were children. Thankfully we landed safely, but I've never experienced any flight like this. Safety and politeness is not their first priority. We than had a FIFTEEN HOUR delay on our flight home and were told not to leave the airport Incase the flight came in early. Apparently our place had maintenance issues and they had to fly another plan in from Phoenix. They did offer food vouchers around 8pm after most of us had already ate dinner so the majority used those vouchers on beer. Who could blame them. Just a mess. read more

Frontier Airlines - Frontier ruined my bag flying from Orlando to Vegas. If you don't report within 4 hours of arrival they won't help you. - Airlines Near Me - Orlando, Florida

This is the cheapest airline I have been on. It is crappy and it has no leg room in my opinion, you also have to pay for everything, only water is free. You have to be an hour early for baggage to go on conveyor to the plane or you have to bring it though security. You also have to log in online which was confusing read more

I will never fly Frontier again. Charged me $80 for my bag coming and $99 for my bag going. Tacked on $179 to my air fare. The ticket agent was so sour I think she shouldn't be dealing with the public. Hard job. But don't hook people then double their ticket. Boo. read more

I had to pay $169 for a damn suit case that did not even weigh 50 lbs and then, we are ready to get on the plane and they want another $7.00 for a damn backpack because they said it would not fit and did not get my free bag. This airline will nickel and dime you to death. I am done with this sh*tty airline, back to good airlines period! read more

Most Frontier airlines are bad, but the team working out of Orland Airport are easily the worst. If your first flight was with them, I guarantee you'd never fly again. I've never had such bad service. One elderly woman in the 1st row even complained quietly to the in-flight supervisor and they removed her right before takeoff. She wasn't even yelling... She was upset that none of the attendants would help her put her bags up in the overhead bins. One of them literally said it wasn't her job so a kind man helped the woman both when getting on and when they took her off. He didn't even know her and did more for her for free than any Frontier employee would. That poor woman.. Oh and Silvia, the woman with the blonde to brown poof for hair who waves everyone on the plane, not only forced me to pay for a bag that *clearly fit* in the personal items bag. She charged me $100 without telling me the app only charged $60 if I did it right there and then. When I did find out, she forced me to anyways saying, "pay $100 now or pay for a new flight". I actively saw many bags on flight that are larger than mine. She was rude, smug, and an awful part of my experience. AND I had upgraded seats and it meant nothing to them. Overall it was over $700 for a 2hr flight I booked almost 6 months before from Fl to CT. Frontier seems likes it's cheaper, but they find plenty of ways to add fees and fully screw you over. Orlando's Frontier is trash and I hope no one ever has to interact with Silvia again read more