worst airline on the planet can't do anything correct custOmer service is pathetic very rude and uninformed the airline delayed a flight so many times the lost the airplane could not tell me if it took off ,was in the air or where it was so they put me on hold then disconnected the call read more

This was my first time flying frontier after a cancelled flight in March. Compared to spirit I was actually quite impressed! Some of the pros: the staff is nice and polite, our flight left a couple minutes before time (all the passenger boarded), and overall not too bumpy of a ride. Cons: it's frontier so expect to pay for everything, not much leg room, and stiff seats Overall, my flight wasn't too shabby. Would I fly over 2.5 hrs on frontier again? Maybe not, I prefer them for shorter distances like NY if the price is right read more

This airline not only packs their seating to the point where you have no personal space, they also have very uncomfortable seats. They also struggle with the idea of having a time table and sticking to it. They also have problems with keeping their flights scheduled and when canceling their flights they wait until the last minute to cance without supply another flight that same day. 0/10 would only recommend to people I hate. Very cheap tickets and yet I still don't get my moneys worth. read more

Terrible service, disastrous customer service, they have no organization, you arrive early at the airport and then tell them that you miss your flight & charge you a lot of money for changing your flight. First & last time I travel with them. read more

Scam airline that tells you it's too early to check in or too late; they go back n forth to manipulate everyone missing check ins and deliberately lie to you read more

I WILL NEVER FLY FRONTIER AGAIN! We needed a flight back from Puerto Rico to Orlando, FL. Since it wasn't a long flight, we decided to give them a try. When we first got to the airport, we went to check our bags. After standing in line for about 10 minutes, one of the attendance made an announcement that you must go through USDA so then we had to get out of line and divert there. Then, after getting back into line, we were called by an attendant to the ticket counter when there was another family who was taken right in front of us. She nodded to us to wait, and then asked another attendant to take us who DECLINED to take us so we waited patiently, and she still took another customer before us. When we finally got to the ticket counter, we were told it's going to be over $300 for our bags! My personal suitcase alone was weighted at 54 pounds and cost $179. RIDICULOUS! Once we boarded the plane, we were told that my son who is 14 years of age could not sit in the exit row. When we made the selection there was no indication that it was an exit row. They wanted to move us, and not all together, which Iwas fully against. One of the attendants even said that my son, as long as he's 12 years old, can sit by himself. Not happening! On the flight, they did not provide anything that you didn't have to pay for like water or snacks. When we finally got our bags at baggage claim, my brand new luggage had a huge golf ball sized dent in it. When we got back to our hotel, we also found that we had several broken items inside of our bags, which was, inclusive of a cologne bottle and all of my powdered make up (three different types) were all broken into pieces and all over my make up bag. I fly often and this has never happened to me in the past. Horrible experience. Update 7/21: they rejected my claim too! Unbelievable read more

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If I could give zero stars I would I've flown twice with them the first time they delayed my fight by three hours and the next I had to wait in line because the staff wasn't clear in their instructions and I missed my flight (Their fault) and they made me pay for another flight like how are you about to make me miss my flight and have me pay extra unbelievable. They also sell you every thing no free beverage or snack! read more

I signed up for their credit card to receive the "free" miles. I tried to create an account to use my so called miles and it doesn't work, I call, I email. ABSOLUTELY NO ONE TO SPEAK TO, NO ONE CALLS OR EMAILS YOU BACK!!So i have all these miles to use supposably and no way to use them. Cancelling the card, I understand your company is cheap but you should have some way to speak to a person about a problem. Horrible customer service!! read more

Original scheduled nonstop flight (Myself & ADHD 8y old) from TPA -PHL canceled 1 day prior to departure (no explanation from Frontier). Used Frontier option to rebook and chose later departure but same day TPA-RDU-PHL. Although the new flight involved a layover I needed to get child to PHL this date. The TPA-RUD-PHL flight was delayed in excess of 3 hrs. There was no explanation from Frontier staff at airport but kept getting text messages (saved and available for inspection) riddled with misinformation as to the delayed departure from RUD. Frontier Airport staff left us completely uninformed in airport and everyone was complaining and irate. Had earlier in week (after flight) requested compensation for delay from Frontier and we're offered (2) $100 vouchers which were accepted by me and promised to be emailed to us. Of course no email received. Called frontier as I'm an elite member - only elite can call to speak to a actual Frontier employee, all others must chat. Unfortunately you get Philippines representatives that are ill trained, not understandable, and balk/resist at involving a supervisor. As stated, I was just inquiring as to vouchers- never got the promised email so I have nothing going forward. 1st call 42 min and disconnected by Frontier while waiting for supervisor. 2nd call 25 min and disconnected again. Finally gave up but Americans should not be subject to this abhorrent and obscene lack of customer service. Just documenting failures of Frontier to provide any reasonable standard of customer service. Frankly Frontier should be fined. read more

This has to be the WORST experience I've ever had. We get there with a full hour to check in they tell me I missed my flight it's 510am flight leaves at 610am they put me on a line to rebook the flight. The attendant was so extremely rude and disgustingly belittling to the customers it was simply disheartening. I tell him sir I have 1 hour tells me to move to get in line we wait for 40 min to then have him tell us it's going to be 649 dollars to get on the next flight today but tomorrow it's 69 dollars. It's almost extortion they know people need to fly and take advantage of people's need to get to where they need to go. This guy then goes to tell me I'm going to call the gate to see if they are delayed why did he not do that 40 min ago that's when I lost it. I told him sir you could have done this 1hr ago why would you make me wait knowing this was an option wow. My husband is telling me to just let it be this was at Orlando Airport the guy was an older man he was the manager he was wearing a white shirt and was on the heavier side. It's too bad that these people project misery to people who are simply trying to get places. I guess this is the only place they have a little power and they enjoy belittling others. Needless to say I refused the flight and they gave a voucher as a refund and we ended up going elsewhere for our anniversary. BE CAREFUL WITH THIS AIRLINE SONETIMES PAYING LESS DOESNT NECESSARILY MEAN BETTER..NO STAR AT ALL BUT ONE MUST BE GIVEN read more

Can't be late and you can't be early. I don't understand. Got here early but can't check in. They'll also charge you $25 to check your bag if you don't get a Tag at a kiosk read more

I would give this airline company a zero stars or a negative 5 if I could. Every time I fly this crappy airline the customer service is for they never text you to let you know if you got a delay until the last minute until you're in the airport and they are so quick to have an attitude The seats on this flight suck they're uncomfortable they're back breaking they're designed to wear if the plane wrecks you will due to safety lack of safety precautions on this plane. I seriously recommend flying Southwest American or Delta for sure not and I repeat not frontier read more

This airline is horrible. There were way too many people up here at once. They changed the tickets around as soon as we got to the gate. Don't recommend. read more

My son and his girlfriend boarded Flight F9 4404 in Orlando on March 30, 2025. My son sat next to a woman with her arm in a sling on his side. He took a prescription medication from a bottle with his name on it. The woman got up and did not return. She was obviously hoping to get an empty seat next to her. Soon a flight attendant told my son he had to get off the plane for using drugs. My son showed her the prescription bottle, but she forced him to get off the plane. At the gate the agents, who turned over their name badges, refused to book him on another flight. This forced my son and his girlfriend to rent a car and drive 15 hours through the night to get home. read more

I've been a Prisoner of War and can promise you flying with Frontier is even worse that that. The entire crew is ashamed of who they would for including the pilots and it's simply sad at best. They are trained to give lies and excuses to prevent refunds (said the employee) and it's a nightmare. In a round trip flight we had a fire, 8 delays and cancellations and I'm still not home yet, sitting on the runway again getting the "waiting on the paperwork to be signed bullshit". Never book a flight from this terrible company!!! The executives need fired, want to fixe your issues call me, I promise you it's very simply but the key is is that you have to BE INVOLVED!!! read more

The worse airline ever! I was told I had to get off the plane with no explanation what so ever. You Jack@sees made me miss a funeral. You are the most penny pinching pieces of Sh@t that ever was a so called airline!! read more

Frontier Airlines - Drug test should be mandatory at all airports, either you smoked a lot of weed or you're on the heroin! - Airlines Near Me - Orlando, Florida

Yes, this may be the cheapest airline to fly. That absolutely does NOT justify the level of incompetency with which this entire airline runs. If you make people pay for basic amenities, like $20 for a front desk attendant to check-in in person, at least make sure that your website and app run well enough that users can check in without having to wait 2 HOURS to speak with a customer service agent on the phone. In addition, the amount of Flight delays for pointless regulations is ridiculous. Both of my flights were delayed more than 2 hours. One was delayed for a "log book" not being available. Thats absolutely unacceptable, I don't need to hear excuses for why an airline can't take off other than weather. I'll do my part by paying for a ticket and jumping through all your ridiculous hoops, but you have to do your part and get me to where I'm going ON TIME WITHOUT A HASSLE. Frontier, DO BETTER. The prices are good, but they aren't good enough to make me go through that again... Wont be flying here until some things change. read more

This is the cheapest airline I have been on. It is crappy and it has no leg room in my opinion, you also have to pay for everything, only water is free. You have to be an hour early for baggage to go on conveyor to the plane or you have to bring it though security. You also have to log in online which was confusing read more

The stupid Mexican charged me twice for Carry on bag. Go with Spirit!! Frontier rapes your wallet. read more

I had to pay $169 for a damn suit case that did not even weigh 50 lbs and then, we are ready to get on the plane and they want another $7.00 for a damn backpack because they said it would not fit and did not get my free bag. This airline will nickel and dime you to death. I am done with this sh*tty airline, back to good airlines period! read more

They dont even deserve one star, it is without a doubt the WORST airline there is, I always try my best to not fly with them because there is always an issue! They are extremely incompetent and do not give a crap about the customers. We flew from Orlando to Dallas with the only purpose of going to a wakeboarding event this weekend. We arrived to the orlando airport and we checked in our wakeboards and sporting equipment, it was an oversized bag so they had to drop it off somewhere else, we said to the girl at the counter CLARIBEL that we could take it ourselves, she said "ITS FINE, WE HAVE A CART" We arrived to Dallas and one hour and 30 minutes later the bag was nowhere to be found, guess what? The incompetent employees at frontier did not load it to the plane!!!! We tried to get someone to help us at the terminal, only one man named Abdul was here, he said he was gonna try to see if we could get our bag sent theough FedEx, THERE ISNT ENOUGH TIME, WE WANT OUR STUFF NOW! Its it unjustified their lack of attention and care, he gave us a phone number 469 405 6635, i called 4 times, it went straight to voicemail, I called the frontier line, guess again? NO ONE answered, It is the United States of America for gods sake, how is it possible there is no one is the whole freaking company willing to take calls at 7 pm!??!!? On top of all the madness our hotel is located in Austin, 3 hours away from the airport, furious doesn't even begin to describe how we are feeling right now, never again! That equipment is extremely valuable to us so we are praying they don't lose it because they will never hear end of it!!!! But that's not everything, on top of their lack of attention when handling people's property, their aircrafts are a disgusting mess, we flew in A320 they do not clean or attempt to sanitize seats, I found a disguting gum right in front of me wrapped up in a paper and there was soda stains everywhere, oh and forget refreshments, they don't even provide water. SAVE YOUR MONEY, SAVE YOUR TIME AND STAY AWAY FROM THIS COMPANY IT WILL RUIN YOUR VACATION AND IT WILL BE IN VAIN! THIS COMPANY IS A COMPLETE SCAM! STAY AWAY! It is 10 pm already we are still at the airport, and the story doesnt end there, We also booked our car through the website because they gave us a discount and we just arrived at the counter and THE RESERVATION ITS NON EXISTING!!!! It doesn't get any worse than this........ read more

Frontier Airlines - Airlines Near Me - Orlando, Florida

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I recently took a flight to Arizona for a Mother's Day weekend. I had a great flight and wanted to give a shoutout to the pilot who assisted me when I landed back here in Orlando. The crew was fantastic and they did a great job making the passengers feel comfortable. My only complaint is the ground transportation that was not available to assist the wheelchair customers. I had to push my wheelchair going and coming along with several other passengers to and from the gate. To all travelers who are flying Frontier Airlines, come early, the lines are very long and bring a lot of patience for smooth flying. Overall, a good experience. read more

I'll do my best to never fly this airline again. We had a flight booked Friday July 7th to visit friends and family in NY for a funeral. Our original 930 (give or take) departure was delayed to 1040pm, 1230, 12am, 2am, 230am, 3am, and finally 315am. After they boarded half the plane for the 315 departure, the flight was canceled. As you would expect from years of watching this thing happen on the news, this did not go over well. It appeared a majority of the families there were trying to go home - some telling us their 12pm flight the day before was canceled and they already spent the day awaiting this flight. We were given no explanation, other than a vague text that said "due to crew regulations". We saw at least 7 flight attendants, and 4 pilots attempt to make this fight work from 9pm to 315am. While refunds were offered, no accommodations or assistance was provided. I live in Orlando - I can drive home. But you had 100+ families with no rental, no hotel, and not even a place to buy water or food at that hour in MCO. What's really sad - flight attendants told some of us passengers they were not getting paid now due to the cancellations. "I'm making $2 now" one told us. The 4am last straw had to be baggage claim. The baggage door opened at the carousel and, no exaggeration, my kids and other families car seats and strollers were hurled, flying into the carpet floor in front of the carousel. I had to reassemble my car seat and stroller while I held a sleep deprived 1 year old. I missed a funeral, I wasted a night of routine for my kids, I witnessed families deal with anxiety and stress of what to do as their kids cried, I saw defeated employees of yours probably planning their next move on Indeed or LinkedIn once they got to their hotel (wonder if you guys even pay for it) and yet I got a food voucher for a flight we never took! Oh it's not a gift card - it's a 3-4 day refund if I use a visa or Mastercard to purchase qualifying food or drink on the flight... I lost money on a hotel for the funeral, boarding my dog, car rental in NY, and I paid 10 bucks to park at MCO. The only saving grace was the MCO Shuttle guy John Murphy (best airport human being I've ever met!) Air travel is stressful, I get it. There's a lot of logistics and variables that impact the day to day operation, but you guys should be better. Last anecdote - One lady we met was going to a funeral too; said her friend sat on the tarmac for 6 hours on a plane a couple weeks ago until the flight was canceled. That friend had dinner that night and then died. Somebody's friend had their last day on Earth weeks ago waiting for a plane to take off... read more

had to pick one star to write.unless a vip member ?? you cannot call this airline.stuck in an airport cancelled flight good luck

if I could give -0 stars, I would. We flew from Phoenix to Orlando on frontier airlines red-eye, in the most uncomfortable hard seats, you have to pay for everything. There are no freebies on frontier. After landing at 530am, we then had an 8hr layover, which we planed to take advantage of, while in Orlando waiting for our connection to San Juan Puerto Rico. We checked into a hotel, and then received notice the flt was delayed, 10 mins later the entire flt was simply canceled. Leaving a whole flight stranded in Orlando with no options of going on to San Juan, other than a flight to somewhere in the middle of nowhere and 2 hours away from San Juan and no transportation to get there. So we were stranded in Orlando they offered us $1,000 each for each of our four tickets and then resended it, and only offered $100 per ticket. Meanwhile people are stranded and angry because they have nowhere to go, because Orlando was not the final destination. when we landed in Orlando the plane sounded like it honestly was going to blow up! and one of the counter customer service people said, the pilot quit. I think it was divine intervention, that canceled that plane because who knows what would have happened to us, if that plane had taken off over the ocean. I will never ever ever fly frontier again. they can kiss my whole entire ass and I'm going to jump on the lawsuit with everybody else. we paid for this trip and Airbnb in January, and went in may, only to have everything canceled because there were no flights to get there and I've lost all of my money and I'm stuck in Orlando, with a $100 voucher. if you don't want to get where you're going, fly frontier airlines. the customer service agents are extremely rude and they only will speak to you in Spanish. There is no customer service phone number to call, because it routes you to a chat bot that doesn't help you you can't call or speak to anyone! why the fuck are they still in business!!! they have multiple multiple multiple lawsuits, do yourself a favor and bypass frontier because it's horrific! Yea the ticket may start off at 200, but then you have to pay for carry on, your seat, which is like sitting on a brick with NO legroom. I am SO angry right now, as this was a graduation trip for my daughter and granddaughters.....I'm STILL in Orlando...I can't even get home read more

I will never fly Frontier again. Charged me $80 for my bag coming and $99 for my bag going. Tacked on $179 to my air fare. The ticket agent was so sour I think she shouldn't be dealing with the public. Hard job. But don't hook people then double their ticket. Boo. read more

It works for me for short trips. It's cheap and gets me where I need to go. Not carrying luggage I think is the success. I bring my bookbag and wear my bulky clothes and shoes. I think 3 stars is fair. It's what I call OK+. I waited to write this review until I was boarded lol, so far, no issues for me. And for the price I paid, I feel like I really can't expect more than what I got. Well flash forward to a few hours later, 2 take off attempts and now a plane change. I am torn between relief that the error was spotted and checked, to was it? And now we're changing planes. :\ Sometimes I wish we had half stars as I would knock down the rating to 2.5. On one hand I guess they are handling it well but maybe I'm questioning the quality of plane maintenance.... ? Update on the update.... We're back now with a 3.5, if Yelp had 1/2 stars. After changing planes the flight was smooth. Even though a few hours later than planned we landed and upon turning my phone off of airplane mode, Frontier had sent an apology email with a $50 voucher for a future flight. read more

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Was the instructions pre flight in English? I could not understand a word said. Please make sure attendants speak reasonable English without obstructing accent read more

In all fairness, Frontier did end up refunding me part of the ticket (very small refund) but that should have been done from the beginning... read more

Horrible customer service. Someone in my travel party was almost not able to board until a manager came to sort the "issue" out. The workers at the gates have a nasty attitude. Only thing that is good about this airline is if you're looking for a short, cheap trip with little to no baggage & uncomfortable seats. read more

I'd first like to point out the extra wide seating available in the waiting area, and how there are plenty of seats available. Also while walking down towards frontier gate 23, there were more snack shops and plenty more bathrooms. Which is always great, bc I didn't have to turn back to the main area for snacks. There are even kiosks for Kylie Cosmetics and perfumes! So fetch!! Again though, with the outlets, not many. There is one docking table with outlets that people can stand at with their iPads, laptops, phones, whatever and charge things. Or just stand at or what not. The outlets are few and far between. At the waiting area in the Islip/MacArthur terminal EVERY chair had an outlet and usb hook-up. I made it work though! read more

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Most Frontier airlines are bad, but the team working out of Orland Airport are easily the worst. If your first flight was with them, I guarantee you'd never fly again. I've never had such bad service. One elderly woman in the 1st row even complained quietly to the in-flight supervisor and they removed her right before takeoff. She wasn't even yelling... She was upset that none of the attendants would help her put her bags up in the overhead bins. One of them literally said it wasn't her job so a kind man helped the woman both when getting on and when they took her off. He didn't even know her and did more for her for free than any Frontier employee would. That poor woman.. Oh and Silvia, the woman with the blonde to brown poof for hair who waves everyone on the plane, not only forced me to pay for a bag that *clearly fit* in the personal items bag. She charged me $100 without telling me the app only charged $60 if I did it right there and then. When I did find out, she forced me to anyways saying, "pay $100 now or pay for a new flight". I actively saw many bags on flight that are larger than mine. She was rude, smug, and an awful part of my experience. AND I had upgraded seats and it meant nothing to them. Overall it was over $700 for a 2hr flight I booked almost 6 months before from Fl to CT. Frontier seems likes it's cheaper, but they find plenty of ways to add fees and fully screw you over. Orlando's Frontier is trash and I hope no one ever has to interact with Silvia again read more

Both trips I took this summer from Orlando International on Frontier were a nightmare. We went with the cheapest airline and it showed. On our first trip from Orlando to Nashville we had a two hour delay. When the plane was boarded the captain came over the intercom. You know the typical pilot voice. Calm, collective, telling us about the weather and flight time. I can't even properly explain how he sounded other than he could care less. He informed to tell us one of the engines was not working, but we didn't need it anyway. Yes you read that correctly. The flight staff was for lack of better terms ghetto. One flight attendant got on the intercom and in the most degrading tone stated "when the seatbelt sign is on that means buckle your seatbelt and when it's off you can unbuckle it. He literally talked to us like we were children. Thankfully we landed safely, but I've never experienced any flight like this. Safety and politeness is not their first priority. We than had a FIFTEEN HOUR delay on our flight home and were told not to leave the airport Incase the flight came in early. Apparently our place had maintenance issues and they had to fly another plan in from Phoenix. They did offer food vouchers around 8pm after most of us had already ate dinner so the majority used those vouchers on beer. Who could blame them. Just a mess. read more

Frontier Airlines - Frontier ruined my bag flying from Orlando to Vegas. If you don't report within 4 hours of arrival they won't help you. - Airlines Near Me - Orlando, Florida

I usually try to avoid Frontier Airline. However, sometimes they have the best schedule for where I need to go, and I can't avoid them. We were flying from MCO to LAS. They were the only non-redeye non-stop return flight, which is why I chose it. The prices quoted for the basic ticket are usually reasonable, but then you have to pay for everything else. Want to choose your seat? $20-60 each way. Carry-on bag? $65+ per carry-on. Want a drink or snack? $3.25+. Want to talk to the people at the check-in desk? $10. We paid extra to have extra legroom on our flights. That was money well spent, but the seats were still very uncomfortable (you could feel the metal chair skeleton beneath the very thin padding) and didn't recline. we managed to cram everything into one check-in (because the baggage claim in both LAS and MCO are AWFUL), and that meant that my husband got to board with Zone 1, and I had to wait to board with Zone 2. It's all so putative. The flight experience was not great. The cabin was kept too cold. There's no wifi or entertainment on the plane. We were close to the front on our flight out, and the bathroom stank the whole time of stale urine. Again, the seats are uncomfortable. I can deal with uncomfortable airplane seats for 1-2 hours, but for a 4+ hour flight? It's cruel to make such awful seats. Our flight out from MCO to LAS was delayed based on who knows what (the earlier flight's plane had landed, but the passengers didn't disembark for over 20 minutes), and then we had to turn the flight around while still on the runway because a passenger vomited. (She had to be examined medically, then she was dismissed from the flight, and then we had to wait for the cleaning crew to clean up the vomit in the aisle.) When we finally got to LAS, we had to wait on the plane for 20 minutes on the runway. All in all, we were supposed to arrive at LAS at 11PM local time, and we actually arrived (and disembarked) after 1AM. What a miserable experience. And, this being Frontier, we were not given reimbursement for that horrible experience. No free drinks, no discount voucher for future travel (not that I'll be voluntarily flying Frontier again!), nothing. I know that having a drunk passenger isn't necessarily the airline's fault, but shouldn't someone have prevented the visibly intoxicated person from boarding the plane in the first place???? read more

I wish I can gave a zero to this airline's they getting worse, the flight got canceled they not even give a reason of the cancellation, 3 hours later a cheap Boucher of $10 more wait to get a hotel because is an overnight delay. Is very frustrating and disappointing not to be able of talk to anybody, they are very rude and the phone customer service is not available. read more

Frontier Airlines - Orlando airport - Airlines Near Me - Orlando, Florida

Very Rude personal, their attitude are aggressively and very disrespectful to customer, i'm a combat veteran i used the airl to vacation with my family to go from Orlando Florida to Chicago the airline crew was so rude and the costumer service is not even remotely friendly at al, theres ever a situation where the airline staff rudely disrespectful to my wife and my self im never ever going anywhere and using that airline ever again read more

Bare bones was my back after spending 3.5 hours in the most uncomfortable seats which had no padding whatsoever. The flight attendants reminded me of Soviet-era Aeroflot cabin crew. If I ever find myself stuck flying on Frontier again, I'll be better prepared--no checked bags or carryon. My small backpack is adequate for my needs. I'll stuff an inflatable pillow for my back in my pack as well. Happy travels! read more

I'd give zero stars if I could, I travel often this airline is robbery- $250 ticket for seats tighter then spirit and $100 on carry-on luggage. Rude staff, I'm sure you'd make out better spending a few extra $ to have a carry on on any other airline. read more

Booked with this budget Airline to save money and ended up spending the same amount plus some. On top of all the hidden fees, there is a check-in fee ( 25 per person) All flights were delayed and the support desk attendants were extremely rude and poorly advised. Waited in lines upwards of 2 hours just to an even more fees ( another 400 ) to get another flight ... with no refunds available. I lost about 1k booking with Frontier I advise you all to just book with a regular Airlines and save yourself the time, money, and stress read more

Very disorganized airline, and at the level that they were randomly choosing passengers to charge them for suitcases... and those who carried suitcases that did not even fit in the system to measure suitcases passed as if nothing ... we do not have the name of the employee but she was very rude. Avoiding this airline as much as possible! *this happened from Las Vegas to Ohio* read more