Honestly Horrible experience!!! Please keep in mind it was 7:40 pm our order was not taken till 8 pm. and we didn't leave close to 10 pm and we are sitting outside patio and this place is not big restaurant.
Also beware 3% surcharge paying cash or card. It don't matter it already applied on your ticket!
Our waitress was gone for every 10 min (I get it was busy) we waited for 20 min just for water after we sat down. Water!! She disappeared again. She came back another 20 min to take our order. We had our little one with us, and we already been waiting for over 30 min just sitting and waiting on her. Plus every where else was already packed. So my husband and I just sucked it up and stayed little bit longer. We order our drinks (which was soda from The glass bottle) with our food. This is the part kinda ticked me. The food came out, went to the wrong table luckily before they sat the plate down the group said no. So plates weren't touched and they brought it to us. Our waitress had our little one plate in her hands. I saw her, stop pull out the machine took the tables order while holding my child food in her hands. O... I was so done with this place when she did that. That's my kid food you are holding and it's getting cold and taking someone order. No!!! My husband told me, it's fine, we been waiting over 40/50 just for this. It's fine, I was so angry!!! (If you have kids or little children with you. Would you be calm? If so please let me know) after that happen she place the plate down. Matter of seconds she disappeared AGAIN!! I said forget this I won't be waiting another ten min. I went inside asked someone behind the bar may I have a fork. Our little one didn't even have chop sticks. Nothing, Like come on what's my child suppose to eat. With his hands?!No!!! She finally came back after, and asked is there anything else we need. I looked at her said yes, our drinks that we ordered. She just looked at us like "huh" and she left again. She finally brought our drinks and cups of ice. I notice lipstick on the rim of my cup. I was already fired as it is. My husband knew he kept telling me it's fine just pour the water in the dirty cup because she won't be back for another 15/20 min. My little one was not fazed by it at all. He had my phone and he was just eating his food. She finally came back I told her this cup is dirty it still have lipstick on it. She was like oh... stood there and keep saying I don't want to leave it here. Umm... so don't, just take it back so your boss know. (Like umm.. what was she planning to do leave it at my table so I can stare at the dirty cup) So we asked for the check and again disappeared for another ten minutes. Here what through us, we got our check ( we always look at it first, because you never know they can add or miss something.) she just stood there and waited for us to pay right then and there. Like watching over us. I was already ticked and annoyed by her already. We told her can we have a minute to look over. My husband was taking his wallet out annoyed. So I look at the ticket 3% surcharge??? Above the taxes and food price. Come on!! Have a sign that says it. We didn't have an issue paying for it. Come on it's DTR. You're not paying for the food you are paying for the experience. But come on. No wonder she was hovering, many people would just look at the total and say okay here. Call it a day. You are probably thinking why didn't you say or make a scene about it. For starters it was late, we were cold and hungry. I didn't want to make a fool out of myself front of our little one. (He's at the age of he can eat from adult menu but he still orders from the small plate) I use to work in food industry and I still work in customer service industry. I know about angry customers but come on!!! Just over all bad, horrible experience. Having a beautiful, fun day and end it with this. No! Ugh, Never Again!!! If I can put zero stars I would!! read more