He came fast, assessed, left and promised to come back the next day. Only thing is, he didn't. At…read morefirst he said that his schedule was open the next day so I could just set a time for him but when I was trying to set a time, communication became difficult and then nonexistent. He had many excuses and then never picked up the phone. Don't hire him.

This gentleman is a great plumber. But, more than that, he's a really good person. I would highly…read morerecommend him to anyone in need of a professional to handle any plumbing-related problem or project. I had a cable installer come to my house today at around 4:30pm. He went down into the basement to check some wiring and, when he came back up at around 4:45, he told me that there was water leaking down into the basement from my first-floor bathroom. I literally moved into this house yesterday, and it's my first house (I've been an apartment dweller my whole adult life), so I was freaked out and rather panicked about it because, for the first time, I couldn't simply call maintenance. This gentleman told me that he was finishing up a job but that he could come over after he was done. He arrived at 6:14, which is technically very much "after hours". He messed around with the toilet a bit and discovered that the toilet tank was leaking at the tank bolts. He said he just needed to tighten them up. But then they wouldn't come off and he had to cut them off, which took a while. Then he installed new tank bolts, complete with brand new washers, solving the problem completely. This man could have made up anything and I would have believed it in the worried state I was in. He could have talked me into a brand new toilet if he wanted to, he could have replaced things that didn't need replacing, he could have taken his sweet time about what he did do in order to pad the bill - but he did none of that! He was done with the project in about a half hour, start to finish. And his bill was only $125. For an emergency call after hours that is incredibly low. But this guy was clearly not looking to rip anybody off, but rather to make repeat customers out of us - which he definitely did! In fact, I only had about $90 in cash on me, but instead of making me use a credit card or write a check, he gladly just waited about 15 minutes for my wife to come home and then she gave him the remaining $30. And during that 15 minutes he told me all about the best places in town to get takeout, the best pizza place, the best Chinese food place, the best burger place, etc. And as someone who just moved to town, that information was truly appreciated. We plan to install a garbage disposal, replace our dishwasher, upgrade our toilets, install a gas clothes-dryer, and possibly get a new fridge with an icemaker and water in the door, all within the next 4-6 months, and we will definitely be calling this man for each of those projects!!

David promptly responded to our service request. He diagnosed the problem and returned with a fix…read more Would recommend his company to anyone that needs heating and plumbing services. Job well done

I tried them originally through their introductory furnace inspection. They came out and inspected…read morethe furnace, and said the furnace was fine but our thermostat was broken and they'd replace it for $300. I told them I would do it myself, and reinstalled the original thermostat, which worked fine. 2 months later (in December) the furnace stopped. I called them, they said they would try to get here that day. We waited all day with no response. They came the day after and said they needed to order a part, but could not tell us when it would arrive. Into the weekend, after 2 full days without heat, they said to get heat on the weekend would cost $1200, or $700 if we waited until Monday or Tuesday. We chucked them and called another company. That company said this was a common problem and should have been caught in the inspection. They could come on the weekend to do it for $1000, or do it on Monday for $500. I shouldn't have called back after the thermostat issue, but I sure won't call again, and recommend anyone else also look elsewhere

If I could give a rating higher than 5 stars, I would! Working with Landry to get mini splits…read moreinstalled in my home has been such a smooth process from start to finish! Tim L came out and answered all my questions and was knowledgeable and provided top tier customer service. Patrick and his team handled the instal and again provided top tier customer service and went above and beyond to ensure everything went as expected! Chose Landry and you won't be disappointed!

If you are considering Landry Mechanical for a new gas fired boiler install, follow up with another…read moreestimate and do your math Homework. Burnham boiler-Landry, $31,000. Burnham boiler by other 100+year old family owned and run business $11,695. My second estimate describes the full scope of work with itemizations for all materials, labor, permits, removal of old boiler etc. I have no such itemization from Landry. The end of our appointment focused on financing. After a $1,000 discount and an offer for 1 year of zero interest and no payments, We signed. By 2:00 AM we were lying in bed thinking "what the heck did we just do?" If this happens to you, remember, legally, you have 3 business days to cancel a loan. We could have ended up paying 3 times higher with Landry.

They came to my rescue!! The week before we were going to put our house up for sale, I noticed our…read morekitchen ceiling was leaking. Upstairs I went to find our guest bath toilet leaking water all over the tiled floor!! A call to G&C and Chris was there within 2 hours. He gave me multiple options and priced them out and I chose to have the entire toilet replaced by them. They were able to come the next business day and do it. I was even running 10 min behind and came home to find them parked in the driveway waiting! Talk about accurate service window estimates!! They replaced the toilet and did great work cleaning up, as well. They even wore shoe covers every time they left and reentered my home. Chris & Chris went above and beyond!!! Highly recommend!!

G&C Plumbing's pricing is significantly higher than expected for the work performed. I scheduled an…read moreappointment to replace a kitchen faucet and three shut-off valves; however, I was informed that an estimate could not be provided without an on-site visit. A $99 service call fee was disclosed in advance. Despite being a relatively simple job, the total cost exceeded $1,900. After researching the cost of the faucet from their local supplier, I discovered that the faucet retailed for $280, yet I was charged $1,142 for the faucet and installation. Replacing three shut-off valves was billed at $673. In total, an estimated $450 in parts resulted in $1,350 in labor for what was less than a 3-hour job. I reached out to management to better understand the significant upcharge and was told the pricing reflects a two-year company warranty. That explanation raised more questions, given the faucet manufacturer already provides a lifetime warranty on parts and finishes for residential users, covering defects in material and workmanship for as long as the original purchaser owns their home. I was also told the shut-off valves were not expected to fail within their two-year warranty. The remaining justification was that G&C hires experienced plumbers who provide a professional and courteous customer experience. Is this not what a consumer should expect?! Then I was informed that G&C provides a complete benefit package for their employees and that plumbers are just expensive. Overall, while the work was completed, the pricing felt significantly out of line with actual cost of parts, scope, and duration of the job.

I trusted Victory to sell and install what they called at the time a state of the art system 9…read moreyears ago. They installed a Navien high efficiency combi boiler (240-NCB) for $10,000. They touted that it would save me a lot of money. I added Victory's maintenance plan per their recommendation so that it could be properly maintained annually to ensure good operation for years to come. After only one year of service, I had the first repair to the system - on the coldest day of winter. This was fortunately covered under warranty. However, year after year, this thing required repair after repair including 2 domestic hot water heat exchangers, a 3 way switch, a couple of circulators and more! It ran me a couple of thousand in repairs over the years. Each time I asked why I was having so many issues, they told me they don't understand why this is happening. Finally, this year I had my annual maintenance performed as I do every year, and this time the service guy calls me down and shows me that the system is leaking carbon monoxide and gas! He proceeds to condemn the system. I told him the heat exchanger is still under warranty and the system is only 9 years old! He said, the system is dead and told me they typically only last 8-10 years!!! He refused to troubleshoot further. He simply unplugged it. He asked me if I ever had the system flushed. I asked him if they had been doing that as part of their annual maintenance. He said, we don't do that. I asked him, is it supposed to be fiushed? He said absolutely! I asked why it was not done as part of my maintenance. He told me that it would be extra. Yet it was never offered to me and therefore I assumed that all the necessarily maintenance was being performed as part of my maintenance plan. He then handed me the phone and there was a salesman on the line trying to sell me a new system! I told him that since I had heat pumps recently installed for AC that I would use it to heat my house as well. He proceeded to tell me that they are unreliable and will definitely break down. This is a very different story from what the Mass Save folks told me. I then asked him if he could just install a hot water heater for me as I no longer had hot water. He told me my chimney could not support a hot water heater - which is interesting as it used to vent my old furnace. I later got another plumber in who had no issue installing a hot water heater for me. All this to say that not only did Victory sell me a horrible system, they refused to try to fix it or work with the vendor to replace it. Instead they unplugged my system, leaving me with no heat or hot water and took the opportunity to try to sell me a new system with the same technology which would have set me up for more hassles and financial loss. Steer clear of this company!! They have no ethics and only care about their bottom line.

Don't waste your time…read more The day before a blizzard I woke up to a furnace that wasn't operating. My house was 50 degrees inside. Another HVAC contractor suggested I call Victory after he determined that my problem was beyond his capabilities. The Victory representative I spoke with told me, at 830 on a Friday morning, that the 1st available appointment was on Tuesday. I explained that I currently had no heat. She replied that all the earlier scheduled appointments were reserved for "contract customers." If she'd made an exception to this short-sighted scheduling "policy," I might have become a customer. Instead, I told her that it was unacceptable and that I wouldn't be calling again.

Great interaction with the father and son team. I had a different company come out and they gave me…read morea ridiculous price with no assuring ETA (at least a few days with you hot water). They came out, quoted a fair price and got it done. Super easy.

Father and son team are great and personable. They were on time and very efficient. They left no…read moreloose ends.

Chris solved our issue in just a couple hours and gave us good advice on future maintenance. If we…read morehave another plumbing issue, I will definitely call Chris again!

I had Chris come install new kitchen appliances, a washer and dryer, and a few toilets after moving…read moreinto our new metro West home. I couldn't recommend him more. Did an excellent job and very responsive. Will definitely use him again for plumbing needs.

Ran into a classic water heater leaking this morning. Noticed it at 8, reached out to Martin's HVAC…read moreat 9, and the tank was replaced by 12! Jason is a total professional and clearly a master in the HVAC industry. He took the time to explain what the issue was on the old water tank and the basic preventative maintenance I could to myself on the new to extend its life. Did my pricing research before I called and the price was absolutely fair. He came highly recommended and I co-sign the high recommendation.

From the owner: 20 years of reliable HVAC solutions! Martins HVAC Service provides top-notch service, maintenance,…read moreand installations to ensure your Heating & Cooling comfort needs.