I was very disappointed in the service I received from from Galpin. My daughter took her car in for a check engine light they looked at her ecoboost said it was the valves. $1500 later she left the dealership less than 24 hours later we brought it back with an additional bill of $2400 because the ecoboost needed to be replaced. Horrible communication, lack of care and compassion for their customers. I am sure Ezra would be very disappointed in the level of service we were given read more

the rudest, most pompous,arrogant dealer i've ever dealt with. do not purchase a ford warranty. ford is as into customer service as its dealer. not at all. ford is guilty of false advertising; it will do nothing to back up this warranty as its sales literature states. breach of contract is another habit of ford's. read more

Service Department Michael Galvan was extremely helpful in answering questions regarding an issue I was having with my Ford F250 truck. He was knowledgeable about the code that was displayed from the check engine light and was able the verify that my truck was still covered thru a FSA. Thanks Michael for the great customer service. read more

Third time is the charm! I wrote a not so flattering review last week about my experience with service. I must admit that the dealership was very concerned about my satisfaction and upon my return worked quickly to resolve the issue without incurring any more expenses to me. I appreciate Terrel Hotchkins personal touch to make sure I was happy. My only constructive criticism for this dealership is to do something about the facility. It is a very confusing and crowded area to park for service and the curb to enter the facility on Commerce you will need an alignment if you enter it too quickly. That is the only reason I didn't give a 5 star review today. Thank you very much Galpin Ford Prescott. read more

Bought my brand new Bronco Sport from Galpin in March and they have been amazing to work with!!

WARNING WARNING DANGER DANGER Buyer Be ware Leased a new 2020 Mazda CX5 from the Mazda dealership back on April 7 -their rep Derrick and his mgr. Ernesto made promises that they were NOT able to keep and totally misrepresented what would take place. I have never been so mislead by a sales team of reps/mgr. that really led me astray. I must say I would NOT do business with these people again because they just do NOT tell the truth but rather say anything to make a sale.--Typical car sales people just make the sale today and buyer beware !!!! read more

Purchased a 2016 Mustang GT from David J and I was very pleased. They even held the car for me when I didn't have all of the funds ready. I went back to have a ford performance short throw shifter installed and they took care of it with no issues whats so ever. Thank you! read more

Im only going to post this review on my service writer Michael Galvin...that's Galvin not Galpin. My truck has been in this dealer for numerious serious issues (2019 F-150) with only 25k on the odometer. Tranny problems which lead to complete failure and replacement. Now electric fans running like they want to win the Kentucky Durby. Michael is pretty darn knowledgable when is comes to this vehicle and works hard to make sure I understand the issues and possible repair. Being pretty darn up to speed on these issues myself we can find a good ground of understanding. Maybe Ford has come up with the fan fix...Michael stated the TSB was produced for this isssue and parts are ordered. Will see, however I will certainly keep him on his toes.......and he is trainable. read more

Not worth the trip to the lot. They are still charging $8-10,000 over MSRP calling it a market adjustment.

I'm a ford guy. They do great service are very friendly and helpful. However there are somethings they can improve on. From parking to more quickly serving you. You can do a little better Galpin Ford, However keep up the great work. Much appreciated. read more

Where to start? I had a charging system warning light on my 2014 Mazda, so I called Galpin to get an appointment to have it checked out and any necessary repairs affected. I got an appointment for 8 am three days later. Showed up for my appointment at 7:55 and waited for about eight cars ahead of me. Had to wait 40 minutes just to get checked in. Either they have a scheduling problem or they're taking business without appointments ahead of scheduled customers. Either way, this was the start of a very unpleasant visit. So now they have my car all day with no word on the status. I called them about 15 minutes before their closing time to inquire about the status. The individual I spoke with asked me who wrote up my ticket. I didn't remember his name and Galpin couldn't find out my info using my name or vehicle description! What a system! It's the customer's responsibility to provide the necessary tracking info? Finally, I remembered the location of my reps work station, and I was then informed that "oh, he left early." No offer to check on my status, I was just informed that he would leave a note to have "my rep" call me in the morning. I have never had a repair facility keep my vehicle overnight without some sort of explanation. Next morning my service rep called and informed me that my alternator was bad. He said that a replacement would cost $600 for parts alone. Furthermore, replacement was on back order, and wouldn't be available for two months! I asked about an after market replacement and was told they checked and they were not available either. I told him I would be there shortly to pick up my car. Within five minutes of hanging up I found a after market replacement part, available in three days, just down the street from Galpin. I mentioned that to the service rep when I picked up my car an hour later. Now his story was that they are not allowed to install after market parts as a matter of policy. That's fine, but then why wasn't that mentioned during our telecon instead of the bs about no after market parts availability? Bottomline, I called Autoworks in PV, they found an OEM alternator in Phoenix and had it overnighted for installation the next day! Galpin couldn't (or should I say wouldn't) do this??? Galpin never again! read more

Had an appointment for an oil change today, upon my on-time arrival they informed me it would be an hour and a half to complete the job. Came back in an hour and a half, vehicle still sitting in parking lot, they hadn't even started. The service manager then informed me when getting an oil change, I need to plan on an hour and a half. LOL, I went to Grease Monkey and they knocked it out in 20 minutes. If going to Galpin Ford Prescott, AZ for service, understand that they do not know how to tell time....or treat their customers. I wish we could charge them by the hour for the time of mine they just wasted! read more

When ever I need either basic service or major work, I see Richard Knight at Galpin, he is a very friendly and professional service manager. He is always up front and straight forward. He will give me honest recommendations and suggestions. I trust his judgement and I know how rare or difficult it can be to find professionals that you can actually trust. -James read more

Galpin called me requesting a second chance to win my business. I was told no hassle or bickering. So we went down fully intending to buy a new car we even had the title for our trade in hand. When we arrived we were immediately handed off to a young heavily tattooed salesman. While in the process of asking some questions we were interrupted by some unknown employee who wasn't part of the conversation. He asked us to leave because we had the audacity to ask a few tough question. They obviously care more about their feelings than selling cars. It should come as no surprise we were the only customers on the lot. As much as we prefer to deal locally Phoenix is a short ride away. read more

Best Ford since Lou Grubb. My alternator went out on the F-150, which also ruined the battery. Galpin diagnosing the problem on Saturday, fixed it on Monday and I was on the road to Phoenix Tuesday morning for an important doctor appointment. Cody was very courteous and reassuring I would have it back in time. The young courtesy van driver who picked me up was also very good. I think that will be my new place to get all of my servicing done, though I'll miss the doughnuts at Sanderson Lincoln. Thank you Galpin. read more

Better than expected experience! I just bought a used truck from Galpin Ford last month and had a very good experience. I worked with a salesman named Todd (AKA Mr. T) and would recommend asking for him. He is honest, knowledgeable and followed through after my purchase to make sure I was content with everything. I did not plan on buying from a dealer but am glad I did! read more

I bought My 2022 ford truck in September of 2021 from Galpin Ford. I have no complaints. Very quick and painless Sale. Thanks Galpin Ford Team. I will be back. read more

I made an appointment to have a new transponder key cut and programmed at Galpin Ford in Prescott, AZ. I was told it would cost about $40 and take about 20 minutes. When I got the bill, the charge was $74 and it took 1 hr 12 minutes. I challenged the bill but to no avail. I am a very unhappy customer and it is very unlikely I will ever do business with this dealership in the future. read more

Not very good in the service area and the sales doesn't come in much better. Had my 2011 edge in for transmission 3 times 2 times for a rebuilt trans and last time for a dealer rebuild still not good trans noisy and slipping. Was going on a scheduled vacation so another wrong move on my part I decided to buy a new edge bad bad with no time on my side I gave the 2011 away to a deal they said could not be beaten. Had I gone to Phx I could have gotten a mush better deal and kept the lame d--k of a 2011 then taken it to a dealer in phx when I got home. Again my bad. All that said not sure where I will take new one for service Phz or Flagstaff maybe I will sell it for a real car. Forgot to ad the 2011 is sitting on the lot for sale. read more

I just purchased an SUV last night and worked with Dennis. Ive purchased alot of cars off of dealerships and this is by far one of the best experiences. They were not pushy, so kind, and relaxed. From the sales person, sales manager, general manager, to finance it was awesome. They got us the best deal and the best rates. They beat everyone. Its worth it even if you have to drive 2.5 hours to purchases it like I did. I highly recommend this dealership. read more

Updated Review: The folks at Galpin are amazing and hard working. I am beyond pleased my the service my truck received last week. Thank you Galpin! read more

Loving my NEW car!!!! Ezra was awesome, helped me get into a 2014 Explorer Sport! Everyone was so nice, finance manager scored me a 1.9% interest rate, which is fantastic! Recommend these guys for a great car buying experience! read more

Galpin Ford - Love my new car! - Car Dealers Near Me - Prescott, Arizona

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If your a woman looking to be treated fairly do not do go here!! They backed out of a deal today in the most tactical degrading way and after really thinking about the reasons and seeing how they just didn't want to honor what they set out the day before so they jacked up the price in order to make more money or make me walk away. The latter was done and I got a fair deal elsewhere. So thankful for seeing the writing on the wall but disgusted at the way I was treated. Adds to the stress of car buying. read more

Greg, Dewey location is very knowledgeable and friendly. No pressure. Love my new Ranger Lariat.

I would give this Ford Service zero stars if possible. I took my wife's car in this time for an oil change and a factory recall because the last time she took it in they made her feel horrible - bad attitude from the cashier and the service guy didn't explain anything to her (and she couldn't even tell if they did the work). So here are my complaints from my visit on 12/10/19: 1. When I arrived in the morning, the service bays were full of their "new vehicle inventory." Apparently they keep them here overnight and they hadn't bothered to move them yet, so I had to find a place to park. Annoying. 2. I told Michael that I wouldn't be available to answer calls that morning so asked him to text me. He wrote down my number. He never texted me, so eventually I called and he asked if I got his text; which I did not. He said he "must have texted" my wife. I checked later, and he did not. So he's either incompetent or not telling the truth. 3. He said he couldn't rotate my tires because the lug nuts had expanded (a known issue with this model) and said he could do it if I wanted to pay $150 for a new set of lug nuts. Of course I didn't do that - Costco replaced them (chromed) for $10.47. 4. When I got there, three of us customers where waiting for the one guy (who had a beard) that was helping customers while two other guys at the service counter stared into their computers ignoring us. They never once looked at the two of us waiting. 5. The guy (Michael never replied to his page) walked me to the cashier and left without explaining anything (like why my oil change was $73+). The cashier was nice and helpful (not the one my wife dealt with last time) and explained the bill and the recall work. 6. Then I asked the cashier were my car was, and she said they park them out front. After walking around out front for a few minutes without finding my vehicle, I went back in and got the attention of one the guys who was ignoring customers. Apparently, they "forgot" to bring my car around, so they got it. 7. My wife told me last time they failed to reset her oil-life indicator. As I drove away, I checked it and they failed to reset it again. 8. Then I looked up at the service sticker on the windshield, and they failed to change that too. I'm glad we never have to go to this dealership again. If I get another recall, I'm driving to Flagstaff. read more

I took my car in for a oil change and tire rotation and they told me all of my fluids are filthy and they all needed to be changed out and I needed front brakes and a new battery. $2,000 later I left the dealership and that night my check engine light came on. Call the dealer brought it back in and was told my catalytic converter needed to be replaced that was going to cost $4,000. After reading these reviews I have to believe that this dealership is scamming people. I'm so disgusted that I allow them to do these services that were probably completely unnecessary at the very least incredibly overcharged for them. I am so sick to my stomach I was crying at the dealership when he told me how much it was going to cost after I had already spent $2,000 on probably unneeded services. I would not recommend this company to anybody. Unfortunately up here in Prescott you do not have a lot of options. read more

Absolute nightmare getting service done here. We were on our way back into Phx when our 2013 Ford Escape started overheating.They found that the water pump had failed and the timing had jumped. After them having it for 3 days they replaced water pump and fixed the timing only to tell me that it needed a new engine. The car would not start at all. They suspected internal engine damage, quoting me $9,500. We decided to leave the car and get a rental back into town. We had already spent $1,620 for them to fix it plus for hotels,food, etc. After we got back into town we had it taken to our regular mechanic to get an engine quote from him. Only to find out that we DID NOT need a new engine.They found the camshaft and crankshaft were out of sync, engine balancer had not been installed correctly. That cost me another $950 just to fix what they did wrong. I will never recommend this dealership to anyone. read more

You wait two or three weeks for an apointment that should take an hour. You sit in the lobby for two to three wondering what's happening. You finally see the guy, "oops I called the wrong number". They give you the bill, why is it so high? Oops we didn't remember to call ford to get them to honor the warranty. Why didn't you call while I was waiting three hours in your lobby? Well I really don't give a crap about you or your time that's why. Also I'm barely able to perform basic functions like getting your number correct. I really don't care about my job at all and management is non existent so it doesn't really matter. Then ford doesn't want to honor the warranty so you gotta pay anyway. Well why won't you honor the warranty and bill ford on my behalf? You know it's a bad part on a covered car. Well we don't really care about you enough to do that. This place is terrible!!!!! If you aren't handing them money they don't care and once you hand them the money they don't care. read more

Terrel is great very helpfu, I like this dealership it has become my second home, apparently and Its grown on me. I know I can expect courtesy and up front answers on my concerns with my new CX3 and it's on going electrical issues I appreciate the service at this particular location, and the cashier is always friendly. read more

Problem with truck was resolved. During the service I had two guns stolen out of the center console ($1700 value) that I had locked before leaving the truck at galpin. The only people with the key to the console was the service department. Galpin somewhat looked into the issue saying they trust the tech and there are no cameras to review. I have now filed a police report and have not herd anything back as of yet. read more

Ordered a new vehicle and was told 4-16 weeks, but would be emailed a VIN and could follow along. Two weeks go by and I call to find out why I don't have a vin. No response. 4 days later I bring another vehicle in for service so stop in and ask for a call back. I got a text that said the Manager would check and get back with me. I waited 2 days Still no response so I left a Voicemail. It had now been three weeks since I ordered the vehicle and over a week since I made my first inquiry. I went to pick my vehicle up today from Service and stop to ask why I had not heard anything. I told them that I was fine waiting as I understood they could not control Ford assembly, but they could control the communication. The manager told me that he was giving me my deposit back as "I would never be satisfied ". I am amazed that Ford can treat customers like this - I should have read the reviews and instead of trying to do business in my hometown, gone to the valley to buy a vehicle. Horrible Customer Service read more

First time buying a car directly from a dealership and it was so easy! Everyone is so friendly and helpful! Since purchasing my Explorer earlier this year, their service department has been my go-to for all of my regular maintenance and even for my little bumps and scratches. I cannot say enough good things about everyone who has helped me! It puts me at ease to know that the people at Galpin care to fix my car in an affordable, timely, and friendly manner. read more

I don't think they want to sell cars here. One salesperson was too busy to talk to me and the other didn't seem to want to spend any time either. Too bad; I've got money. If either of you'd been kind, you could've sold me either snazzy little MX-5 on your lot. read more

I recently went to Galpin Ford to purchase a new vehicle. As soon as I walked in I was greeted with outstanding service. I met the salesman Dennis Blakeley. Dennis was very patient and knowledgeable about vehicles available. Dennis was very impressive with assisting me purchasing a new vehicle. He was honest and most of all very personable. I cannot say enough positive things about my experience and would like to personally thank all the sales department for a memorable experience. I will recommend to family and friends to consider Galpin Ford for their next auto purchase or assistance due to my experience. read more

We bought a used Mazda at Prescott Honda 2011 Mazda 3. A light came on "TS as well as the engine light. Luckily my wife purchased a third party extended warranty so we had it towed to Galpin Ford/Mazda assuming they would know best how to service a Mazda. 5 days later they stated that they were having trouble communicating with the scanner..? We called and told them if they weren't going to diagnose it we would take it somewhere else. The service guy hung up on my wife and when we got there just held out the key to us. No explanation or any communication at all. Well we too knit across the street to Prescott Honda where we purchased it and should have taken it to 5 days ago and they had a diagnosis in 4 hours. So the service department at Galpin disappointed in every way. Zero customer service, zero communication zero percent chance of me purchasing or having a vehicle serviced at a Galpin dealership. read more

Worst parts department ever! Slow , seldom has anything you would need and will not pull parts from Phx. To save that extra 2% so they will only order from LA and make you wait an extra day. This place is a joke read more

Came to galford to get an air bag recall done and to get my 2010 Mustang GT TIMED .I was told by thier incompetent Service Manager that they would not do any work on my car unless I agreed to replace a number of perfectly good parts , if I needed the parts I would gladly have them installed. Galpin Ford is a sorry excuse for a business, they are rude and defiantly not the sharpest tools in the shed. The Service managers mama always said he was the best kisser out of all her inbred kids. Worst service ever bunch of idiots read more

Terrible customer service in the service department that will tell you one thing and then change their minds. This dealership service department is very much about the bottom line and doing the minimal to keep customers off their backs. I had a bad experience getting new brakes at this location not many months ago. I was quoted a price that was firm through a certain date, assured it would still be a valid quote when I brought my vehicle back at a later time (but within the quoted date range), and then instead I was told a total about $150 over that original quote when I did come back. I spoke up and they gave me my original quoted price, but they tried to pull something first. I decided to let that incident slide and move on with my life. But I am recently now experiencing more shady behavior from this dealership's service department that needs to be aired. I have a tire warranty on 4 tires purchased brand new (because of the warranty promotion they were having) from a Mazda dealership elsewhere, but that is supposed to be honored at all Mazda dealerships in the Nation. During the aforementioned brake issue, I expressed to them concern that my tires were having trouble maintaining air pressure and asked them to please take a look. I brought the warranty paperwork I had in with me, so that it could be "scanned into my customer file" and, important note, it was still WITHIN warranty coverage time period. They assured me nothing was wrong and all was well, aired them back up, and sent me on my way. A few days later, air pressure issues again but I decided to take them at their word, that it was just the altitude and my car adapting to the new environment. Fast forward a number of months later, and one of my rear tires is flat and the tread is peeling. I phoned Galpin, stressed and worried, but not very panicked because I knew I had a warranty. Galpin first argued with me that they couldn't see me or my car with a flat until 3 days from when I originally called and that they would need to look at my warranty paperwork before starting to explore options. I had brought it prior to be scanned, which I guess they didn't do. I had to push and practically beg for help sooner so they acquiesced to seeing it the following morning. They took a look at my tire, said it was a defect, then proceeded to say my warranty doesn't cover "road hazards and defects." as the "road hazard" coverage ended two months ago. What? What kind of company doesn't cover an actual defect in a tire? Even if it is two months out of warranty, it's a DEFECT. I didn't hit anything or run anything over, the tread is peeling from my tire through no fault of my own. I call my original dealership so they got involved, and Galpin told them it was a nail or an object that slashed my tire sidewall. So which is it? A defect in tread peeling, or a road hazard like a nail or cutting object? I was told they couldn't help me because the warranty expired two months ago, so it would be $205 for a new tire, mounting and rotating. I have a Mazda 2 that takes 185/55R15s. $205?! The tire itself is $60-$80 elsewhere. Yet, the "lowest they can do" is "approximately $100 for the tire." I virtually never write negative reviews but this needed to be done to warn anyone else considering tire and warranty purchases from this dealership if they have a promotion. I was denied a loaner vehicle, have paid almost $100 for a rental from my own pocket to get to and from work, and had to practically beg to be seen sooner with such an urgent problem. I am taking my car somewhere else, where trustworthy people that care about customer safety are willing to help. read more

Ok dealership. I worked with a guy named Dennis. Nice guy, but i dont think he or his team had put any research on the car i purchased. After purchasing the vehicle, the climate controls panels had to worked on, the sun roof motor had given out, and on top of that i was told the vehicle had no insurance. I called to notify the issues and they had wanted me to drive 2 hours (out of my own time/money/mileage) to fix the issue and i never went. Dennis nor his team bothered to contact me to see if i was still going to show up but they "care" about their clients. I did my own research and it turns out my vehicle was still under warranty and i took care of the issues myself. No thanks to Galpin. read more

Still no response regarding my complaint wow they just don't give a royal hoot. What a way to run a business it fell on deaf ears. Time to try an import suv read more