I used their fingerprint service. Fast, friendly, efficient, affordable . Very professionalread more

This place is great! Amazing staff and wide variety of services. I love that I can drop off my…read moreFedEx pkgs here. The box rental rates are very reasonable.

To start FedEx in general is difficult to deal with. The…read moretracking system for the packages gives you a vague understanding of where it is and when it will be delivered frequently, the update is "it's in transit" with no other explanation. The details on how it's getting from point A to point B used to be more detailed but now it's not. The customer service line tends to hang up on you rather than transfer you to a live customer service agent. It requires information that puts you into a different answer loop than actually transferring you to an agent when you want to talk to somebody, especially if you have a complaint. I personally had a very difficult time even finding the FedEx customer service number on their website. The delivery center in South San Francisco frequently does not deliver at the same day they get it even if they get it at 2 o'clock in the morning it probably won't go out until the next day and I don't understand why that happens with my packages. USPS is much more efficient delivering my packages in South San Francisco then FedEx. When I look at my USPS tracking and it shows that it had arrived at station early in the morning, like two or 3 o'clock in the morning, I know that I would be receiving it later on that day. My most recent experience with FedEx had them not send a package out to be delivered on a Saturday delivery and it was delayed till Monday. This delay was logged in about 8 o'clock in the morning but post timed till 11:30, almost to show that delivery was attempted, but their reason was the business was closed and they could not make that delivery. This was going to a UPS store that is open seven days a week. When I finally contacted the customer service line, they said that business indicated that the address it was going to belong to a business that was only open Monday through Friday. I have never had this excuse from USPS.

I've gotta say....the friendliest shipping place I've been to. The pretty black young lady was…read moreespecially upbeat and kind. Keep it up!

I just wanted to give a shoutout to Flavio E. For an outstanding Job. You are greatly appreciated…read more Thank you for your excellent customer service. See you all again soon! Jim H.

I dropped off a package here exactly a week ago, on 1/31/26 at 10:20am and this is confirmed on the…read moretracking but somehow my package containing $230 shoes disappeared and never made it to their destination. Per the tracking, the shoes never left the store and there was no explanation when I called both the store and UPS corporate to try and figure out what happened. Since UPS was no help despite being the last to be in possession of the package, I ended up having to involve the recipient/retailer I was returning these shoes to for a refund. Such a headache and quite the disheartening ordeal! I will be using a different UPS location from now on...

Great great service! The Shop Manager Prateek helped me talk through options, was friendly and…read morepatient, and made sure he understood all my requests and I had an excellent customer experience with him! We also made sure I walked out with high quality within my budget which is always a plus. Big thanks helping me with my order today I'll be coming back to this location for sure!

This is a complaint specifically about an employee named Ken…read more I had dropped off a very important package and soon afterward realized I needed to retrieve it because the delivery address needed to be corrected. Returning, I explained that I needed to get the package back and Ken told me, "You can go check the back yourself, but I don't see nothin' back there." A pretty strange response. Another employee actually interceded and told him that customers aren't allowed in the back. She went and checked for maybe 30 seconds, returned and said the packages had already been picked up. Ken then told me the pickup had happened at 4:00. But I had my receipt with me, and it showed a timestamp of 4:11. I showed that to Ken and also explained that when we originally scanned the packages, the machine specifically told us the final pickup for the day had already occurred. So I had a pretty good reason to believe the package was still somewhere in the store. I wasn't upset about the overlooked package, either. What bothered me was that when I brought up the time discrepancy, instead of doing his job and investigating it further, Ken became very dismissive and argumentative. He kept questioning why I was still asking about it because somebody had already checked. He repeatedly said, "I don't understand why you're bringing up the time. They already checked, you saw that, right? Yet you're still here talking about it. I don't understand why you keep bringing up the time." I told him very calmly that I wasn't trying to argue with him. I explained that this was an important package and I needed to make sure it went to the correct destination. But he continued arguing with me to the point that I finally just said, "Let's end this conversation," and walked outside. I called FedEx customer service, gave them the tracking number and they confirmed that the package was still at the store. I went back inside and fortunately a different employee helped me. He was very nice (wish I remembered his name), and he found the package in probably 20 seconds. Ken was standing at the next counter when the employee brought it out. I said, "Looks like the package was still here." Rather than apologizing or even acknowledging what had happened, Ken became defensive again and said, "Yeah, but I wasn't the one who looked. I told you that you could go look yourself and then got in trouble for it." Which is unequivocally rude - and bizarre. Now, I would've given this review one star but I need to give the store manager credit for handling my complaint extremely well. He was kind, apologetic and took what happened seriously. He told me this was not how employees are trained to interact with customers and that the issue would be addressed. I told him I was there at 5 PM pretty much on the dot and that he could check security footage. He said he would and I trust that he will. It made an upsetting experience a little bit better and I appreciate that tremendously.

I've only been here a few times. No issues at each drop off. Customer service could be better but…read morethey get the job done. Street parking.

I had the misfortune of dropping off an Amazon return at…read morethis UPS location. The woman behind the counter, who was speaking to another customer in a foreign language, rudely said "put it there". While she continued to speak to the other person she printed a tag and half tossed it at me. No acknowledgment, no eye contact, just plain rude. Ironically, it was the other customer who smiled and said "thank you " as I turned to leave.

Bought a clock on Amazon that turned out to be broken on arrival. Luckily it had a return procedure…read morewhere I could drop it off at Staples. Nice. I simply began the process online and then took the clock to Staples. I've been going to the South City location for years and it a good store. The team there are helpful even though at times it feels a little understaffed. Regardless, the associates do there best too assist customers. So, now I have an easier way to process a return through Amazon should I need. Oh, yeah. Pics...

I had a disappointing experience here. I had a return for…read moreGap that was set up through "Happy Returns" I walked into the store and there is zero signage referencing Happy Returns, and there were no cashiers at the registers to ask. I saw signs for "Amazon Returns", so I hopped in that line. There were 3 or 4 people ahead of me, and one of them seemed like she was returning half of the stuff sold on Amazon. 15-20 minutes later, I finally get to the counter and I'm told "Oh, Happy Returns are over there at the Printing section at the other end of the store." Needless to say, I was frustrated that I just wasted all that time in the wrong line. If you're going to offer a service, at the very least, have some kind of signage directing people where to go.

Sarah here is so amazing Her customer service is on another…read morelevel Had a tough situation and she handled it Glad I came here Other UPS stores didn't answer the phone, Sarah did Went in the store and she sets a standard to treat customers

I came here for a live scan. The person was helpful and efficient. It was actually better…read moreexperience than my local police stations I used for two other livescan. The place is not crowded when I visited.

I have other UPS store closer to my house but I prefer to come to this one…read more The staff is always nice when I come in. It's easy in and out. Just a drop off for return. Today, was a bit difficult for me as I have leg pain. A young man 20-24 yrs helped me. He scanned my QR code. The labeled printed, he handed the receipt to me. I was going to place my item in the bag and stick the label myself but he said he got it. I love that every time I come in, there's always a spot in front. The store is nicely light, very clean and organized.

Ideal location with parking in the back! Went for a notary. Staff banged it out efficiently. Will…read moreuse again with such a knowledgeable and helpful staff

the mailman who fills in on my house, either can't read the notice I have on my front door of where…read moreto leave any packages which is right next to my mail slot or he's just lazy. he throws the packages over my little picket fence out in the open so porch pirates can steal them. I want this guy gone from delivering in my area, he has thrown packages 3 times now and it's ridiculous

This place is always usually busy. Be prepared to stand in line, but it usually moves fast. The…read morepeople who work here are super nice as well.

This is long overdue . I know post office has complaints sometimes but LiSa here in the chesnut…read morestation helps make the experience more positive. She is an asset to this office who goes out of her way to make sure the best customer service is given to each and everyone in line even though it can get overwhelming but she executes it perfectly. Look for her if you want an amazing customer service and quick help. She is an asset to this station . What is impressive is she helped me with my bulk 50 item packages and executed in a efficientl fast manner with NO COMPLAINTS !

This is a review of the physical post office alone; I've never been here during business hours, so…read moreI don't know how slow it is. It's conveniently located in a strip mall with a Safeway in it, so there's plenty of parking. There's an outdoor drop box like at most post offices, but what sets this post office apart is that there's also an interior mail slot in the unlocked lobby, so you can post your outgoing mail directly through an interior wall. This means both that it can't be stolen and that it will be collected first thing when the post office opens. (They don't always check the exterior drop boxes first thing, especially if they have collection times listed.) The only thing missing from the lobby is an APC. I don't know whether the business-hours-only area has one (I doubt it), but it seems like a waste to have a lobby open late night without the ability to buy postage when the counter is closed.