Outstanding Service, Honest Advice, and Exceptional Workmanship…read more What started as a garage door opener that wouldn't close turned into one of the best customer service experiences we've had in years. After another company recommended costly repairs and nearly a $3,000 replacement, something just didn't feel right. We decided to get a second opinion. The next morning, Monica from Douglas Door called us back before 8:30 AM. She listened to what had happened, answered every question, and assured us their goal was to solve the problem--not sell us something we didn't need. She absolutely delivered on that promise. Elle and Jason arrived exactly when promised and essentially performed a complete new installation: * New opener * New wiring * New wall control * New safety sensors * New remotes * Keypad installation The workmanship was exceptional. Everything was neatly installed, carefully aligned, and looked like it belonged there--not like an afterthought. Just as impressive was their patience in answering all of our questions without any pressure or sales tactics. Monica kept us informed throughout the process, and the team even returned promptly to complete the keypad installation. In the end, we received a far more complete installation at a substantially lower cost than we had expected after the previous night's experience. More importantly, we found a company that values honesty, craftsmanship, and customer service. Douglas Door didn't just earn this review--they earned a customer for life. Five stars is all Yelp allows. If I could leave 10, I would.

We reached out to Douglas Door due to several issues with our garage door. They came out quickly,…read morewere professional and gave us options. They were easy to work with, knew what they were doing and did a great job fixing all of the issues. Great service, reasonably priced and we would highly recommend them to others.

hardly ever write reviews, but if I could give Garage Door Experts 50 out of 5 stars, I would…read more Bob took my call and patiently answered every question I had. He didn't rush me, try to sell me something, or immediately tell me I needed someone to come out. Instead, he took the time to walk me through the issue step by step over the phone and helped me fix it myself. What Bob didn't know was that he was helping a new father running on barely any sleep for the past three days. His patience, understanding, and willingness to genuinely help meant more to me than he probably realizes. He saved me from having to schedule a service call and potentially spend a lot of money on something he was able to help me resolve over the phone. That kind of customer service is incredibly rare these days. If you're looking for someone to help with your garage door, call Garage Door Experts. Don't waste your time calling around. A company that treats someone this well before they've even made a dollar from them has earned my business going forward. Thank you, Bob. You have a customer for life.

Absolutely incredible experience. I had a terrible experience with another garage door company…read moreearlier in the day, so finding these guys was a huge relief. I called them late on a Sunday afternoon and they were at my house within 30 minutes. From the moment they arrived, they were kind, professional, and extremely trustworthy. They took the time to explain exactly what was wrong, what needed to be fixed, and even educated me on a few other things about my garage door that I didn't know. They got the job done quickly and, on top of everything else, charged me less than HALF of what the other company was trying to charge me. Just really good, honest guys who clearly care about doing right by their customers. I would recommend them over and over again. After this experience, there is no other garage door repair company I would call.

Denny provided excellent service. Fast and reliable. Highly recommend if you're in OC arearead more

Jay is so nice. He definitely is always trying to save you money. Please use him. Nicest guy and…read morevery reasonable with prices.

The springs on our garage broke…read more Ernie was fast to reply and arrived within the 15 minute window that he quoted. Friendly and worked quickly.

I initially had a very positive experience with Ernesto. I needed someone to come out quickly, and…read morehe was able to schedule me on a Sunday, which I genuinely appreciated. Unfortunately, things went downhill after that. He came out, said he repaired the garage door, and left. Shortly afterward, I discovered the original problem had not been fixed. The garage door still would not close, which was the entire reason I called him in the first place. I called to let him know the issue was still happening and had him speak with my brother, who was at home at the time. He immediately suggested that I had touched or moved the sensors. I did not appreciate being blamed for the issue, especially since neither my brother nor I had touched anything. More than a week later, the garage door was still not working properly, so my brother contacted Ernesto again. He agreed to come back on Monday morning and said he would make himself available. Because of that, I stayed home waiting and rearranged my schedule, including picking up my car from the tire shop and attending a chiropractor appointment. When I called in the am to confirm his arrival time, he told me he would be there between 11:00 a.m. and 12:00 p.m. By 12:40 p.m., he still had not arrived, and I had received no communication that he was running late. I called simply to let him know I needed to step out briefly and would be back around 2:30 p.m. Delays happen, and I would have completely understood if he had communicated with me. At approximately 1:20 p.m., he texted saying he was about 35 minutes away. The problem was that he already knew I would not be back until 2:30 p.m. Rather than working with the schedule I had communicated, he expected me to rearrange my day yet again after I had already spent the entire morning waiting for him. As a result, I had have my brother go to the house and accommodate a repair that should have been completed correctly the first time. What made the situation even more frustrating was his reaction. I was not upset that he was running late. I simply wanted communication. Instead of acknowledging the delay, he became defensive and started talking about how he needed to get paid on the job he was currently working on, did not want to work past 4:00 p.m., deal with traffic, or work late. None of those issues had anything to do with my call. I was simply letting him know when I would be available. He then complained that this is why he does not give customers arrival windows and said that next time he would not provide a timeframe at all. Throughout the entire conversation, I remained calm and flexible. I honestly did not care whether he came Monday, Tuesday, Wednesday, or Thursday. My only expectation was that if he gave me a timeframe, he would either honor it or communicate if something changed. The issue was never that he was late. The issue was the lack of communication!and the defensive attitude when I tried to coordinate a solution. Waiting all morning is frustrating, but what was most disappointing was being treated as though I had done something wrong simply for asking for an update. Based on my experience, I did not appreciate the lack of professionalism, the defensive attitude, the poor communication, and the unwillingness to be flexible when scheduling issues arose. What makes this even more frustrating is that the original issue was never properly resolved, and the situation ultimately ended up creating additional inconvenience for me. Had the repair been completed correctly and communication been handled professionally, this entire situation could have been avoided.

Hector was great. He was able to come in on the same day and did excellent work at a reasonable and…read morecompetitive price. He is knowledgeable and friendly. Both my wife and I appreciated him for his service to our Martin Garage door Spring Replacement.

We just bought our first home and we were lucky to have been referred to Hector with the Garage…read moreDoor Store. This was definitely the easiest part of buying our new home. Hector worked with me on pricing within our budget, set a date and then quickly replaced our old, heavy hazard of an old garage door. Could not recommend more. Ask for Hector and Santos!

My garage door failed to close and popped of the guide rails. I gave Danny a call and he was at my…read moredoor within 30 minutes. He quickly diagnosed the issues and got the door working again.

Daniel is responsive and professional. I contacted him about an issue and he set up an appointment…read morepromptly. His prices are reasonable and his standard of care/workmanship is high quality. If you have issues with your garage I'd recommend to contact this company. You will not be disappointed!

Of course, things always break at home when I'm away for a work trip. I needed a pair of garage…read moredoor springs replaced quick after coming home. I put in a Yelp message to Sergio at 9:00 AM, got a response for 11:00 AM. He was in and out in about 35 minutes. Amazing responsiveness and quick service!

I had the bottom weather seal replaced on my garage door. Sergio provided quality, professional,…read moreand prompt service, and the price was affordable. Would definitely do business with again!

Excellent work. Very professional and exactly as advertised. Would highly recommend.read more

I initially called L&S Garage Door after reading all of their great Yelp reviews, and now I…read morecompletely understand why they have such a high rating! Our garage door was damaged, and L&S came out at their first available appointment on Monday. He assessed the damage, provided an honest and practical solution for the repair for a very reasonable price , and followed through exactly as promised. By Wednesday, we had a fully repaired garage door that was working perfectly again. What really stood out to me was his honesty, professionalism, and work ethic. His son was also there and is such a bright young man. Together, they truly represent the meaning of honest, hardworking people who take pride in what they do. After dealing with a damaged garage door, having it repaired quickly and knowing it was done right gave me my peace of mind back. I now understand firsthand why L&S has such wonderful reviews and a high rating on Yelp. I highly recommend L&S Garage Door to anyone looking for someone trustworthy, honest, reliable, and hardworking.