We hired Smart Window Company to fix and ultimately replace a sliding glass door that had become a…read moreconstant problem. The door was hard to slide, didn't seal properly, and clearly needed more than a quick repair. From the first visit, the team was straightforward and honest about what could be fixed versus what made more sense to replace. No pressure, no upsells. Scheduling was easy, they showed up on time, they worked clean and efficiently. The install itself went smoothly, and the difference was immediate. The new sliding door glides effortlessly, seals tight, and feels solid. No rattling, sticking, or gaps. Communication was great the whole time: they explained the issue clearly, walked through the replacement options, and followed through exactly as promised. If you're dealing with a sliding door that's past its prime and want it handled right the first time, this is a company you can trust.

Summary: This company does truly care about customer satisfaction. As David and Tom told me after…read morethings went awry: "We don't always get it perfect, but when we don't we try hard to make it right." I reached out to start the quote process a little before Thanksgiving and was quickly responded to. I scheduled a Zoom-based overview of the materials and services offered with David, as well as provided some information about my property and the windows that I thought I'd need to have replaced. The next step involved David visiting my home to measure each of the windows and assess their surroundings when putting together an estimate. He even brought a floor model window for me to test the ease of sliding it open and closed (it was very easy). Next, he provided me a quote for the six windows we had identified replacing, which included a Black Friday discount. The total was around $5k for materials and labor. I ended up swapping one window for another and he quickly updated the estimate for me. No pressure or need for down payment. After consulting with my wife, we agreed to move forward and the next step was for a technician to come and measure the windows to a quarter inch so that the dimensions would be sent off to the SoCal manufacturer and the windows constructed over the next 2-4 weeks. The technician also assessed the surrounding area of each window and told me what would need to be cleared to make space for the installation. Soon we got a call that the windows were built and ready to install. We were scheduled for first thing on Saturday, Dec 27, and were told that it would take most of the day but all of the work would be completed in the one day. On Saturday morning, Frank the installer arrived with another installer and got to work. We had moved lots of items away from the windows as needed, and throughout the day we saw the technicians as they would traverse the stairs and through the front door with materials, occasionally saying "hi" and just checking on how things were going. Later in the afternoon, Frank called me up for a walkthrough and then informed me he had two major problems: 1. All six windows measured were such that they required spacers around them to fill gaps that were visible on the inside. For some reason, they were not ordered initially. 2. Only five of the windows had been sealed from the outside because one window had a tree encroaching on it and they couldn't get a ladder up to seal it. Neither of the two visits had noted that. Tom was called and apprised of the situation at the end of the walkthrough, and with a new storm a few days away and one window not sealed, I went into panic mode. I emailed a full recounting of the situation to David, and began hunting for a tree trimmer to come ASAP so that the window could at least be sealed or the old window reinstalled before the rains. The next day, Tom called me and told me they were ordering the spacers and would have them by Monday, and that Frank could come and trim the tree so that I wouldn't have to pay for a separate trimmer. We ended up scheduling for Tuesday, and Frank showed up solo to finish the job. He trimmed the tree and disposed of the materials, added the spacers and sealed everything remaining. When all was said and done, we were happy with the windows and the way the company worked to make it right (and on a tight schedule). We did have to keep everything in its temporary locations for another few days, and we did have to get vocal about our frustrations, but Smart Window Company finished the job and called to check in on us after to make sure everything was good. The next storm hit and we haven't had any issues yet. The product is solid, and the company cares where it matters.

We had ten wooden single hung windows replaced. Mr Flores was kind enough to come out, examine the…read morewindows and provided us a reasonable quote. He measured our windows and asked us when we would like to have them installed. He told us that it takes three days to manufacture to spec. Mr Flores and his assistant came out and replaced our windows within a day. He hauled away our old windows, cleaned the new windows and rehung our window co rings - drapes and blinds. He also came out for a couple of hours the following day to caulk the outside of the windows and to make sure we were satisfied. We were impressed with his communication / letting us know when he would arrive, if he was running late and answering any questions we had. We ended up with ten double panes single hung windows with argon gas in between the glass. We were told that the argon helps to retain heat in the winter and keep out heat in the summer. The windows have a to tint to them so you can't see in from the outside. We were so impressed with his professional ism, his dedication to his craft that we plan to use him for another one of our homes.

I called to ask questions about window installation for my home the gentleman that answered was…read morevery knowledgeable and honest he is not installing new construction windows only retrofit at the moment therefor I will not be hiring him but I appreciate all the advice he gave me.

I called for a service they don't actually provide but the wonderful lady, Lindy was kind enough…read moreto send me a list of glass companies. If I'm replacing windows, this is definitely the place to order from. Thank you for going above and beyond to help me out.

Mark and his team did a fantastic job removing our 5' exterior French doors and installing a…read morebeautiful 10' Simonton sliding glass door. I had very specific placement requirements to accommodate our new corner sofa, and they positioned the door exactly where I needed it while also ensuring there was enough exterior space for the blue stucco molding to match the rest of the house. The team is top-notch, professional, respectful, and extremely detail-oriented. As a homeowner, I chose to handle the final painting myself, which gave me a close look at their craftsmanship. I was incredibly impressed by the precision of their work - from the clean cuts to the flawless caulking and patching and overall attention to detail. The job site was left spotless, and the quality of their work truly stands out. I would absolutely trust and hire Mark and his team again for any project in my home. They're a top-tier team that delivers excellent results at a great value.

Recently I had 10 windows replaced and I am extremely happy with the results. I can't thank Steve…read moreenough for his knowledge and advice on the types of windows which of course meet new standard for egress and also look sleek including privacy windows in the bathrooms. He also accommodated my schedule as an out-of-town client. The prices were very reasonable, the installation was organized and the crew was very pleasant and professional. Hannah was fantastic with the communication.

I just wanted to update my review with additional positive remarks: It's been two years since…read moreSteve's last visit, and when a different part of our door broke (not what he had fixed years ago - that has lasted), I contacted Steve. He was very communicative and was out to fix the door within 24 hours of contact. He did a great job again. Very reliable and skilled.

I truly cannot say enough amazing things about this company. I came in hoping to replace both my…read morebedroom windows and the sliding door in my living room, and from the very first interaction, I was met with nothing but warmth, honesty, patience, and professionalism. Nan was the one who initially educated me in the office, and she was absolutely incredible. She took the time to walk me through everything, answered all my questions with so much clarity and patience, and genuinely wanted me to understand what would -- and would not -- solve the issue I was experiencing. Her knowledge and care made me feel respected, informed, and never pressured. What completely blew me away was the honesty. Despite being more than capable of selling me new windows, they were the only shop that told me the truth: the change I was hoping for couldn't actually be achieved through window replacement alone. That kind of integrity is rare and speaks volumes about this company's values. Then there's Roy -- one of the owners -- who personally made the journey out to my home to further educate me. The fact that an owner would take the time to come out himself, explain everything in person, and make sure I fully understood my options is something you just don't see anymore. He was thoughtful, thorough, and incredibly generous with his time. And yes, fair warning -- Roy looks like he walked straight out of a magazine. Be prepared to be completely stunned by the presence of an actual god while receiving some of the most honest, professional guidance you'll ever get about windows. Even though they didn't make a sale this time, Lion has earned a customer for life. I will absolutely return for all my future window needs and recommend them to friends and family without hesitation. Please don't ever change, Lion. Whatever you're doing is working beautifully. Everyone was so kind, genuine, and knowledgeable. Huge gratitude to Nan for her education and patience, and to Roy for going above and beyond by coming to my home. I can't recommend this company enough and wish them nothing but continued success.

Professional. Fast response. Great communication and efficiency. I had old wood windows that needed…read moreto be replaced ASAP before leaving the country. I only had a month and I contacted several window companies for an estimate. 1) I compared Milgrad prices with Lion to Home Depot and theirs was cheaper. And also 2-3 weeks faster. Ditto other window companies on Yelp. 2) Very efficiently run. I had my measurements quickly within a day since they knew I was in a rush. I got my windows just in time installed with one week to spare. Installation was quick and easy and took 2 hours for 2 windows. They were fast on communication via email which I love. Also providing me updates constantly. I highly recommend them for window service.

Long overdue! But this company exceeds my expectations when it comes to customer service. Many…read moreyears have passed since they have installed new windows to our home, and they still continue to help us by answering our questions and providing follow-up service and minor repairs. I highly recommend this business to anyone :)

I had a great experience with Paul's Windows. Art was very flexible and transparent, with great…read morecommunication throughout. They work for you to find the right vendor and doors. We ended up going with a trifold from Value. Jesus his handyman is his best kept secret very detail oriented. I definitely recommend!

Renewal by Andersen might be worth 3X the price of other brands, if the pros outweigh the cons, for…read moreyou. I love the look of the windows, however I think I would just get a different brand in the future to save money, unless it was a very specific application. The pros vs cons for us are : Pros: --They have a window grid option to match the look of the grids on original wood windows. --The screens are the finest mesh that I've seen (therefore the easiest to see out of). --They did an aluminum wrap on the exterior wood window sills, which is great for durability. --Great customer service. --Great communication. --Great installation crew. Cons: --Defective grids. In our case, the grids on the windows were improperly mounted to ALL 3 windows, meaning that they either weren't straight, were misaligned, and/or had large gaps in the seams. They are now going to replace ALL 3 windows to fix this problem. --Windows (and sliding doors) feel "heavy" and therefore are harder to open/close than other brands. --Annoying sales tactics. Salespeople always attempt to make you feel like you're getting a discount/deal, but ultimately, they charge about 3X more than other brands/vendors. Example: 3 windows from them were about $15K, but 3 (larger) windows (Milgard brand) from another vendor were about $5K. (Both brands of windows have similar u-factor, solar heat gain coefficient, and visible transmittance numbers.) --They required 2 additional appointments, as compared to other vendors. One is to test for lead in the paint (due to age of our house), the other one is to have an inspector come by after the job. Inconvenient. --The inspector might go into other rooms of your house (that did not have any work performed), to check that your smoke alarms are up to code. --The nice aluminum wrap on our exterior window sills has a weird bend in one seam, and it doesn't match the other side, but it only matters if you care how it looks when standing up close.

I had a very frustrating experience with Renewal by Andersen. The representative came out to my…read morehouse and instead of giving me a straightforward quote, he spent a long time talking about the company, their history, and their products. The entire visit felt like a long sales presentation rather than someone actually trying to help with my window project. To make matters worse, he never even gave me a real quote. It was more like him saying the project would probably be around $60,000 for 15 windows and 2 sliders. There was no real breakdown or formal estimate, just a number thrown out there after all the talking. I had already received other quotes around $20,000 for similar work. When I mentioned that, the sales rep said that if someone is quoting $20,000 it must be cheap products that will not last more than six years. That sounded more like a scare tactic than an honest explanation. The most annoying part was at the end. I told him that it seemed like he did not even want to measure anything around my house and that it was fine if he just left. Instead of addressing that, he actually had the audacity to tell me that a survey would be coming and asked me to give him a 10 star review. After sitting through a long sales pitch, not even receiving a real quote, and then being asked for a perfect review, the whole experience felt like a complete waste of time. I simply wanted someone to come out, measure the windows, and give me a fair and honest price.

Jose Velazquez provided excellent service from start to finish. He was quick to respond and offered…read morea free quote, came out the same day I called, and arrived fully prepared with all the tools needed for the job. He was professional, super nice, and very knowledgeable, and I really appreciated that he took the extra step to clean the frames of my sliding glass doors, which made a noticeable difference. The work was done efficiently and with great attention to detail. On top of that, the price was very reasonable for the quality of work provided. Overall, a very smooth experience and a truly professional job. I would definitely recommend Jose and JJ Windows and Doors to anyone looking for quality, reliable service.

Jesus and his team have exceeded my expectations on each project that I have contracted for. Jesus…read morehas installed exterior doors, new windows, and exterior lighting at my property. Jesus is affordable and provides exception service. He is a wealth of knowledge in his industry and the customer service quality is unmatched. I have been working with him within the last year and I see this as a long term partnership. I would highly recommend Jesus and his team to you!