I have been coming to this location for over 6 years and in the past 2 months the restaurants food and service has been declining rapidly. I've noticed a change in management and personally I think the change is not for the better!! I was dinning with my family about 2 weeks ago and made my way to the mens restroom and saw an altercation with 2 managers screaming at each other which looked very unprofessional. Its never happened before in all the years we've been dinning there so I figured it was just a fluke so I went back with my family last night for the all you can eat boneless and again was highly disappointed, our reorders took 15-20 min each time and was luke warm at best. Service was good not her fault still left 20%, but I will not be returning to this location. read more

We ate there and there was a roach on the divider from the high tops to the booths my boyfriend had to kill it when it went under our table the manager did nothing about out food that was pretty disturbing the waitress helped out and told the manager about the situation and still nothing have not been there since read more

Had the worse experience here on Super Bowl Sunday could not even finished the game because we were so upset. We enjoyed our dinner we're still hanging out watching the game left my belongings at the table so they knew we didn't leave while we went to play pull and even informed another server. When we came back to the table our belongings were gone and other people were sitting at our table. When I asked the waitress where my things were this extremely rude and unprofessional manager came out and told me to pay my tab then I would get my belongings back. I was very upset and offended I was accused of stealing a restaurant should not have games or a pool table if you can't get up from your table to play these games. When I told the manager I was offended he was very obnoxious laughed in our faces and even got on the phone in front of us when we demanded a refund. We still had a full pitcher of beer and our night was ruined by this man. He did not apologize not even once this was my first and last time here. I personally think this happened because of the color of our skin. They have very unprofessional rude managers. Don't go to this restaurant. read more

I love the food at Gators, but I'm spoiled on the Lake Mary location. The service at the Apopka location is absolutely terrible. My family went in on Monday night and surprisingly there was very few people there. I thought we would be in trouble when it took us 10 minutes just to get a seat in a fairly empty restaurant. After waiting and waiting and waiting the waitress finally came to our table. Another long wait for the drinks to arrive. And then finally the food came out. Trying to get a second order was almost impossible. I finally gave up and told him just forget about the rest. I guess I could understand if the place was packed but it was a very thin Monday night crowd. There was so many waitresses just standing around not doing anything that could have been delivering food or helping out. The manager didn't help at all he just stood around and talked with the waitresses. I love the food at Gators but this was an awful experience. It's not the first time either. Hopefully this restaurant gets turned around because we really love the food. read more

Great wings. We always request Kelly as our server, she is the best. Can be loud & full of kids, fair warning.

Always a large crowd. The place has been opened a very long time, maybe 20+ years. The food is okay. The place is typically packed full during a pay per view sporting event. read more

Okay, giving Gators another try. We noticed as soon as we came in it looked so much cleaner, It even smelled clean. New staff from when we were before. The hostess was smiling and pleasant, our server was good, as was our food. Thank goodness we can come back again. Just goes to show you that one bad employee can ruin a business and a great staff can turn it around for you. read more

I recently relocated to the central Florida area near Orlando and decided to meet up with some friends to grab dinner and a few drinks on 01/13/2019. Our waitress came over named Casey who was not so engaging and gave us the menu. We placed our drink orders and it took awhile to receive them, but when it finally came we were excited and place our food orders. After receiving our plates of food Casey never returned back to the table once and we were the only ones in her section. She never came by to clear the table of our plates so everything stayed piled up and never came to ask if drinks needed refilling. After awhile two of my friends stood up as we had been sitting and they wanted to stretch a little. That's when Casey called her manager over and stated that "we look like we are about to run out on our bill" so she had her manager stand watch on us by the door. We are four minorities (two men and two females) wanting to enjoy our time out and instead we our judged for the color of our skin and the lack of effort on our waitress to do her job. imagine two Latino men and 2 African American females just sitting there enjoying the end of a weekend and you hear someone say to their manager "Hey can somebody watch this table because I think they are going to run out on their bill!" She had to be asked to bring the check because she was to busy judging us along with her manager instead of doing her job and engaging with the clients and asking/offering if anything else was needed or if we wanted the check. Thank you CASEY and your manager for a very regrettable night and for the reminder to racism still exist in 2019. read more

The absolute worst experience I've ever had. Manager Fran didn't seem to care that I waited over an hour for a wing reorder nor did she offer any comp or coupon for the trouble. Wings were freezing and service was subpar. read more

Tonight did it. I finally believe what my friends have been telling me a long time now about this place. They've always told me that the service is less than par and the wait for your order takes forever. The service started out okay until they started serving our food to the table next to ours. So we wait, wait, and wait and we didn't get our food. We know our food was being served to the other table because the waitress told us so. It took a visit from one of the managers and an apology from the waitress before we got our next batch of supposedly "all you can eat wings." We didn't get to eat much!!! It took over 30 mins. for the next batch to come out. I've had it with place. I used to enjoy it here & was a regular hangout with office mates, but never again. read more

It makes me sad to give this place only two stars because I have had a couple of at least four star experiences here. My husband and I have been here many times because of the good burgers and good size wings with creative sauces. We take our young adult grandsons here because of the usually generous size chicken wings and their chunky blue cheese dressing. So after a busy week we decided to indulge ourselves early on Christmas Eve. Our waitress was very pleasant and efficient and was not trying to hustle us out so they could get home. The problem was the small size of the wings and runny, definitely not chunky dressing. The disappointment was that when asked how things were, we told her that we were not happy with the wings compared to what we were used to. She replied that she was sorry and left our bill and that was it. This review would be 4 stars if at that point she would have offered us a few extra wings, gotten a manager to speak with us or explained what the issue was. The restaurant was well over half empty, although we did see alot if large take out orders. We will go back, but would hope for better quality food and a little more attention to customer service. We understand an off night in the kitchen, but not a , "Oh well " attitude. We probably could have been more demanding, but not our style. Hopefully it will be better next time read more

Been here three times. Service was so so. I love the wings but would love them much more if they were served hot. (Temperature hot). All three times we were served room temperature food including the fries. It's a shame because the flavor is great. Now the gators in Ocala is awesome. We kinda have up on this location and started going to Beef o Brady's. read more

I have been to Gators several times and there food is good. They have good prices on beer and liquor. The only problem is that the servers and bartenders always are on their cell phones. I have been there both during the day and at night and sit at the bar or at a table but it is always the same thing. I have told the managers but the seem to nothing about it. If you like good wings and bad service then best time to go is on Monday for all you can eat wings. The food gets a four rating but I give the one rating because of the service. read more

I used to be a long time patron of this place but the last 5 times in a row have been horrible and probably would have not been up to health code. 5 times in a row I have received dirty utensils, one time I had a baby roach floating in my sweet tea, and the tables were not cleaned anywhere near satisfactory. The last time was a doozy.... my family and some family friends went there to eat WELL BEFORE the Mayweather McGregor fight but the friends of ours ran late due to their autistic daughter not cooperating. As they pulled up, the manager comes to our table and basically tells us to pay $125 extra to stay or get out. We told him about our situation and his response was, in short, our friends needed to hurry and eat their food in 20 minutes or they would be billed the money on their check. This manager was not polite about the ordeal, and was in fact more rude than my boss on a bad day (all 8 sets of silverware we received earlier were covered in food particles as well). This manager also played the bouncer and was basically telling people to screw off at the entrance unless they wanted to pay the outrageous cover charge to see the fight. One group payed over $300 to sit down for the fight. I could have gotten bright house installed and payed the pay-per-view price for less money than this place was trying to charge. Gators dockside has unfortunately fallen far in the past few months since its change in management, and I will not ever go here again for any reason. read more