When me and my mother first arrived, we expected top notch service and food but was greeted upon a decent service and slightly low quality food. The food here is fresh but the salt ratio is terribly off. And the service took way too long, signaling understaffing. However our waiter Cade was nice and had a good impression. As all things considered the food is kinda bad, pricey, and understaffed. read more

Pros: man, they've really up their game! Larger meat selection. More sides! We've never been to this location before so we actually don't know if all the gens across the country are doing this or just this location? Cons: during our meal, the owner of this restaurant went on a 20 minute tirade screaming at the staff. He was unhappy with the quality of the food The kitchen was turning out. He didn't like the way the meats were being cut. Maybe he threw something? I'm not sure. It was definitely dinner theater. read more

We came here on a Sunday for an early dinner. Our server starts off by saying that he's got a lot of tables, which honestly is not a good sign. Sometimes he was nowhere to be seen or circling around in the kitchen looking frantic and lost. We struggled to get his attention and it felt like he avoided our table.. suffice to say service was just terrible. We waited almost 15min just to get our check. The food at Gen isn't anything special, but I suppose for the price, it's ok. The rice is mushy with almost zero texture. Idk how they can serve that. This was our third time here and it has just confirmed for us that we would rather drive out further to Carrolton to get our Korean Bbq fix. read more

Honestly, very disappointed. You're better off going to Bons Korean BBQ chain or other places. Restaurant is beautiful, very clean and smells great however, lacked beyond that. My woman and I got there right on time, we stood up at the counter for 6 minutes before someone got to us. And no, it wasn't busy or packed. Let's talk price. We paid for the premium menu, an additional $20 per person for the luxury meat. Total bill came out at $120 for us both, no tip. Those "premium meats" were only allowed 1 serving at a time. Our server was decent. Took his time coming back to us, so despite us being there 90 minutes, we only tried 3/4 premium meats. They give you GIANT short ribs. I'm talking a whole 2 foot piece of meat. They had scissors. At the table. No steak knife. No forks. Chopsticks and full meat scissors. We couldn't even cut it without using our hands. The meat all around was seasoned, okay. HEAVY sauce. Pineapple steak was rubber, the Bulgogi was insanely too sweet, dripping in marinade. The beef belly was outstanding though. The rice? Overcooked. Rubber. No seasoning. Comes in a bowl and you pour it on a flat glass tray. It spills. Everywhere. And then let's talk about the grill at the table. Any other place? It gets replaced instantly once they see it's dirty. Here? Nah. They give you an ice cube and tell YOU TO CLEAN IT YOURSELF. My girlfriend nearly burned herself. It's a gas grille, and you want your PAYING customers to CLEAN it ourselves...? While we eat? Awful experience. For $60 a person I would expect much better food, much easier and convenient service. We both agreed, never again. read more

Yes, yes, yes -- every time! This place never disappoints. The menu selection is huge, with so many great options to choose from. I love the prices, the vibe, and the quick, friendly service. Definitely come here hungry -- this isn't the place for just a light bite (lol, I guess you could, but you'll want to try everything!). Every visit, we end up trying something new, and next time we're definitely checking out some of the awesome-looking drinks! read more

Gen Korean BBQ House - Barbeque Near Me - Frisco, Texas

Server was amazing! Food was amazing! This was the first time for the kids and they LOVED it. We will definitely be returning. read more

I've been to several AYCE Korean BBQ places and this last experience at Gen had to be the worst that I've had. We showed up around 1:30 PM on a Monday so the lunch rush was pretty much finished and there was still a ~30 minute wait. Once we got seated our server was quick to take our drink order and first round of meats but then the waits really started. It took almost another 30-40 minutes for us to be served our first order of bulgogi and steak. For a restaurant that requires your guest to do all the cooking we couldn't understand why it would take so long to put the meats on the plate and bring it out to the table. This wait time continued for every order that we placed to the point that we had received maybe 4 plates in the 1.5 hours that we had been seated. The staff could definitely see the annoyance in our faces and the other tables around us that were experiencing the same issue but they seemed to have their hands tied. The quality of the meats here is also definitely much worse than other KBBQ places that we've been to. Like many other Yelpers we also experienced that the bulgogi was almost a ground beef texture and the flavors overall were definitely lacking. Our favorites were definitely the pineapple steak and the pork bulgogi. Safe to say, even though this place is now for it's trendy design... we won't be back. read more

We came here for the all you can eat! It's around $30/person before tax/tip for dinner. They have a decent meat selection. I liked the beef galbi (short ribs) and spicy pork! I like the sauces and green tea salt that they give you! Our servicer was on top of changing the grill grates and taking additional orders. The interior is nice and clean. Floors are oily because of all the grilling. It's located in a mini Asian-town plaza with lots of parking. I was so stuffed at the end of the meal, but I tried the hotteok with a caramelized brown sugar filling. It was delicious! read more

Gen Korean BBQ House - Barbeque Near Me - Frisco, Texas

I've seen this place a few times and decided to give them a try. There were no greeters at the door, I stood waiting to be seated. The food is overpriced I ordered 2 pieces of meat that came with rice, sides like oil, garlic etc and paid almost $80. The ambiance is not the best. Not a nice experience. read more

Gen Korean BBQ House - Barbeque Near Me - Frisco, Texas

Food is always amazing our server Ben was the absolute best, so so so nice and attentive and gave amazing recommendations. I hope he's our server again when we go back! read more

Good food but the staff was amazing! From the guy that stayed is to our server and everyone else we asked for help was kind and helpful.

I went for my birthday lunch and our waitress Lauren was great, she was helpful and quick! The meat was just ok, the best one was the marinated beef bulgogi and the side order of the rice paper! They didn't even have fish cake, the chop chae had no taste, it had a strong smoke flavor! All the ban chans weren't that good either! read more

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Unfortunately our first experience with Korean BBQ was at Gen. To say it was a disappointment is an understatement. We asked MULTIPLE times for a few forks, specifically for one of our guests with a disability, and our waiter, who seemed to hate his job, and us, kept forgetting/ ignoring the request as our rice sat getting cold. The appetizers tasted like frozen food from Costco, the grill did not seem hot enough and I'm still not sure if our chicken ever cooked all the way through. We were given a RADISH to clean the grill with no instruction on how, just a radish...: figure it out, well it didn't work! The grill got a film of black burnt glaze all over it which then got all over the subsequent food we put on it, gross! Needless to say, we won't be back to Gen, but would like to try legit Korean BBQ some day. Sigh... read more

First time coming, very crowded area on a Saturday. This is an all you can eat dinner, but if you don't eat beef you might find the food a little simple. Appetizer, chicken, and rice. They had 3 or 4 types of chicken. All are ok. They bring out the food a little slow and there's only one burner so you can't really cook too much at once. There's also a note there's a 2 hr time limit, but after trying the dishes I didn't see enough to eat. Basically if you don't eat beef, there's no way you can eat your $32's. Good thing we didn't go premium for $53. People do seem to like it, but I would pass. read more

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I had a frustrating experience today due to inconsistent and misleading pricing. At 1:52 PM on May 5th, I called the restaurant to confirm the lunch buffet price and was clearly told it was $20.99. Based on that information, I decided to go. However, when I arrived at 2:40 PM, I was told at the door that because it's Cinco de Mayo, they were charging a "holiday dinner price" instead. This is not acceptable. If pricing changes for a holiday, especially something as widely known as Cinco de Mayo, that information should be clearly communicated over the phone. Giving one price and then charging another upon arrival feels dishonest and wastes customers' time. I strongly recommend better communication and transparency with customers to avoid situations like this. read more

Went for a lunch which was $20 for the ayce lunch on the weekdays. We had 13 rope. Children under age 5 are free I believe. They have you scan a QR code, but I honestly prefer a physical menu for ordering. Only halfway thru did we realize that the coke drinks were included, so we finally had our pick at that time. I felt the staff was a bit undermanned as the staff was going table to table in a constant flurry of activity, trying to take orders. Perhaps the organization could use some work to streamline a little. Felt our server was great, but with a large group it was challenging I'm sure. They have a lot of cuts of beef which I've not really had before. But after a first and second round I knew what I liked. #5 Beef and the #10 cut. I found that if I cut up the short rib fingers (the rough sinew around the bones) it became more palatable. The calamari steak was great I liked it. And the rice paper is something I usually don't have at KBbq. Also a number of hot dishes that could be ordered as well like tonkatsu and chap chae. I thought the pork belly was really good as was the gen strip. I'll consider Gen again. I like the vibe, staff is good and the variety of cuts is good to see. read more

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It is all you can eat but it took them a long time to bring out the food and they said you can eat for 2 hrs. Meats don't taste good. Beef bulgogi is more like beef patty and tastes weird. The smoke came out from the grill got all over the place, the vent isn't working!! You can't find the server most of the time, didn't know where he went...it wasn't even busy!! We all laughed at each other at one point bc the table is empty while we are waiting for the food, very ironic for the ayce setting! read more

Definitely will not come back again. Ambiance: good, but smoke vent is not powerful enough making it uncomfortable to have smoke at your face. Parking: bad, good luck finding parking space. Food: bad, beef has lots of fatty parts, the grilled is power down so it will take longer to cook and it wont taste good because it is not hot enough. No one refill any side dishes. We ordered beef bulgogi, came out ground beef patty, asked waiter and he said yeah it is ground beef. My expectations of bulgogi is thinly sliced marinated beef. Thats another shocker. Service: sorta bad, from first walking in, no one greet us for quite a while, maybe understaff(?), wait time is long for each order, you can only order 4 raw meats, and 3 appetizers at a time. So most of the time your table is empty without food, stare at each other in awkward silence. And they play this latin/Spanish hip hop whatever music loud in a korean bbq? that makes no sense. I left half full, this is probably the only ayce place where you definitely will not eat much. read more

Out of all of the Gen locations I've visited, this one has topped it all. Service is S tier. Jocelyn and Kyson were probably the best people I had the pleasure of interacting with! They were very friendly and hospitable! Additionally, they were quick with getting our food out and making sure our experience of everything was as best as possible. The meat on the other hand? It was absolutely fresh in comparison to other locations! My all time favorite is the honey soy beef belly and Gen Frisco completely blew its other locations out of the water. Will be revisiting here way more often! read more

first: the food. im going to break everything down white rice- not the best texture but with some soy and sesame sauce it makes a good pairing with the meats korean fried chicken- just popcorn chicken with some sauce on top, nothing crazy. probably a good pick if you have picky eaters ribs- the texure is really good and they come cooked so its a great starter. the flavor my boyfriend and i disagree on: i think its great but he thinks its "kind of whatever. " gochujamg beef belly- a MUST. best thing on the menu ive had so far!! we both love love it. especially the korean flavored one samgybusal- theres more fat than meat so unless you like eating pure fat i wouldnt get this. it also takes forever to cook and the flavor just isnt worth it. wouldnt get again beef bulgolgi- same thing as before, i like the flavor but i cant get over the squishy texture. its really good but man i can only eat it with rice. my boyfriend gave it a 7/10 deep fried mandu- dumplings. theyre dumplings. nothing too special- nothing bad. i wouldnt get again just cause they take up precious meat real-estate in my tummy but if i was craving dumplings for sure gen signature yangyum galbi- REALLY good flavor and texture but it did have bones in it so be careful. spicy calamari- no. maybe its because im so used to fried calamari but i didnt care much for the flavor or texture of this. it also took a bit to cook. idk wouldnt get this again nook gan sal- the flavor of this is great but the texture can be a bit chewy for my liking. my boyfriend said it was just okay so maybe id give this another go next time i come and see if i can cook the heavy texture out of it chadol- i thought this was completely flavorless but my boyfriend said it was the best thing? soo idk take that as u will. worth a try for sure the inside is really date worthy since its so clean and dark with little overhead lighting. the servers are really nice and fast as always but they do try and upsell a lot so be careful with that read more

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The food was great after seeing the Christmas light show. But it was so cold inside. Or maybe it was because we sat close to the door. I order a lychee martini and the bartender was not shy with the alcohol lol. It was STRONG! Good but STRONG. The food was great. Our server was okay. He was nearing the end of his shift and we could tell. He was attentive enough which is okay. read more

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Had an amazing night with great friends! The food wasn't anything special, but the ambience,entertainment, and drinks kept the vibe perfect.

While meat quality has definitely gone down, in my opinion, the service is still pretty amazing! We never had to wait around for the server to put in our next order. And everything we got came out pretty quickly. Granted, it was a Monday evening, but still! read more

10/10 I always stop here for the lunch menu during my trips to the area. The staff is always very kind. This one is my favorite location. Clean, good service, and the food is consistent and delicious every time. Definitely try the Hotteok, delicious sweetness to end the meal. :) read more

We were seated right away, the busser boy asked if we wanted refills on our rice when he was taking the empty bowl away as opposed to just clearing the dishes. The general manager Spencer checked up on us twice and is super knowledgeable about what they have. We asked about a sauce because we wanted to buy it at the store and he explained about what it is. The staff was great and the food was good. The rice not so much it was the texture of jasmine rice but it was regular rice so I didn't like that, but the boba, calimary, and all the meat were good. I'd come back. read more

Gen Korean BBQ House - Nice atmosphere - Barbeque Near Me - Frisco, Texas

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Love the KBBQ here! Tons of side dishes, love the soondubu especially. Great great meat options. Really kind servers and quite efficient. I super appreciate that this place isn't as crazy busy as the Carrollton location--our group didn't have to wait at all on a Friday night! read more

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This place is amazing! We come here all the time and we absolutely love the Soju! Jonathon the manager was amazing, making sure we always had everything we needed! Lauren our server was always on top of it and never missed a beat! 10/10 stars and everybody needs to try the Soju when they come here! read more

Gen Korean BBQ House - Soju! - Barbeque Near Me - Frisco, Texas

Our waiter was amiable and made sure we were all taken cared of while dinning. The meat options were great and the seafood was simple enough to cook and enjoy. Great outing for a family, friends and even co workers! The atmosphere was calm and relaxed. My fav was the pancakes that came warm and the filling was balanced just right with the cinnamon and nuts. A chewy time! read more

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Mixed thoughts on this. Appetizers came out slightly above room temperature - K.F.C.(Korean Fried Chicken), Japchae, Deep Fried Mandu. All were average. Not loving it. But we came for the BBQ - Cajun Chicken - great Beef Bulgogi - great Hawaiian Steak - one of my favs K-Gochujang Beef Belly - daughter liked, I did not Gen Premium Steak - my fav. Even better with the lime salt. Service was really fast. However they seemed to be really confused on orders. Ambiance is young, hip, and noisy. read more

Gen Korean BBQ House - Gen Premium Steak - Barbeque Near Me - Frisco, Texas

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I was disappointed coming here on the Thanksgiving day. The store was about half full. I ordered an honey beef belly. It first came with 90% fat (not sure if this is considered edible - see pictures), and it took them 15 mins to exchange a new one. We spoke to the store manager, and he said "THEY CAN'T CONTROL WHICH PART OF THE MEAT IS BEING CUT AND SERVED."After we are done with the order, I ordered the same thing again....and we waited for 20 mins, the server keeps coming back and telling me they are working on it. I waited for 40 mins and they came back and told me they are sorry, it appeared that the order didn't go through. I don't understand why they couldn't figure that out. We've sat here for three hours and we went from hungry to full to hungry again. It was at this moment where we asked for a manager and he did what he could to salvage our holiday dinner, but the lack of awareness on the wait staff is concerning. Another point where I'm bewildered - I asked for warm water and the server said they don't have that, so I had to order hot tea and also get a glass of water. The server dropped off a glass of cold water, a cup of hot water and the tea came separately as a tea bag. I couldn't help but ask the server if you combine hot and cold water, wouldn't that result in warm water? read more

Gen Korean BBQ House - Honey beef belly with 90% fat - Barbeque Near Me - Frisco, Texas

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The food is amazing absolutely one of my favorite places to eat Jonathan is amazing and very nice Lauren was also great an very helpful read more

Gen Korean BBQ House - Love love love the brisket - Barbeque Near Me - Frisco, Texas

This review is about the service, not the food. I am a long-time fan of the GEN restaurant chain. I have visited them in multiple cities and have come to expect a certain level of service. The service was poor from the moment my friend and I walked in the door. We walked up to the host stand and had to make it known that we were standing there because the host had his back to the door and was too busy talking to see we had walked in. Then we were seated. The restaurant was not full, so there should have been no reason why we had to wait over ten minutes for our first meats to come to the table. I had to keep asking for things that I had already asked for. The entire dining experience was just not good. I was embarrassed because it was my friend's first visit. I convinced her to come with me. This was a very disappointing meal. Someone needs to figure out the service issues as soon as possible or there will be more disappointed customers. read more

Appitizers are probably sitting in the freezer for god knows how long, then servers just microwave it as they getting an order. Cha dol bak ee (beef brisket) had almost no marbles or fats as it's supposed to be. Not worth the price. read more

Gen Korean BBQ House - Food is not so fresh as you see ricecakes are cracked like a drought season in texas.. - Barbeque Near Me - Frisco, Texas

Coming in on a weekend, the service was great! They paced themselves and Carlos, our server, made sure we had everything we needed. Everyone was super friendly and fast! The food itself is also pretty good, the cuts were great this time and consistent. As usual I love the honey beef belly and Galbi, as those had the most flavor. The brisket this time was cut a little thick and didn't have much marbling at all, making it a bit tough, but their fattier cuts were really good! Their sides like soondooboo soup, salad, cheese tonkatsu, and hotteok dessert were also nice for options of flavor, and all of these were pretty good too, not mind blowing amazing but pretty good, especially for AYCE. They were really good about changing the grills whenever it got burned, always refilled water, and really paid attention. Really awesome service! The interior is also modern and spacious, and at night it looks fancy lol. One of my regular KBBQ places, even though it is a little pricey, the food is great and the service was stellar! read more

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Just got in to Frisco and went to this place and kind of went through an issue. Jonathan came in and made it no problem. What an amazing manager and experience. Thank you for welcoming us Jonathan. The food was great and the welcoming was even better. read more

Always top service, delicious food, generous portions and amazing hospitality, thank you to my gen family read more

Gen Korean BBQ House - 3 different types of meets - Barbeque Near Me - Frisco, Texas

I am no stranger when it comes to Korean BBQ and when possible, I try to always opt for the smaller and more local businesses. I was in the mood for Korean BBQ, and unfortunately, Gen Korean BBQ House was the only one that fit the bill in Frisco. When we arrived, we were disappointed with how long the hostess took to get us seated, despite being empty. Our waitress was a rockstar and got us everything we needed, but unfortunately, the classic banchan items we typically order elsewhere were unavailable here-- no fish cakes, no spinach in sesame oil, and no cheese corn-- which was disappointing. Otherwise, two thumbs up for the Galbi and Chadol! Ambiance: Lively & loud, not so great for those sensitive to noises or trying to hold long, meaningful conversations. Perfect for fun dates/dinners read more

The hostess tried to seat myself and my guest at the worst table in the restaurant when the restaurant wasn't even half full. When I asked for another table she made us wait instead of seating us somewhere else. Then she proceeded to tell us to wait while she started to seat other parties at the nice tables. Totally unprofessional and rude. We waited for 5 minutes then left to go to another BBQ restaurant down the street It's clear that Gen's business model is to pack the tables with parties greater than two people while leaving the smaller parties in reserve. Their competitor, Gyu Kaku, down the street is much better in terms of service and ambiance. read more

Our waiter, Ben, was amazing. He was thorough in explaining the menu and how the ordering process works, which we really appreciated since it was our first time dining here. We had a great experience and highly recommend this restaurant--definitely ask for Ben! We had the pleasure of meeting Darian, who introduced us to the restaurant he manages. He was genuinely excited to learn that it was our first visit. By chance, as we were leaving, we ran into him again--without initially realizing who he was--and he proved to be such a warm, attentive, and caring manager. A truly wonderful experience. Wonderful ambience as well! read more

All you can do I need to say more. Eat until your heart or tummy is content. The service was fast, and my server checked in often to see if we wanted more food. read more