Food and service was good, as always, but I have been WAITING for them to serve Milk Tea here forever!!! Johnny made us some (that wasn't on the menu) but the milk tea they made us with black tea was absolutely delicious!! Thank you, Johnny! read more

I came here for dinner today, and it was a very disappointing experience. There was no sign posted, and none of the staff informed us that the air conditioning wasn't working before we were seated. The restaurant felt like it was around 90°F inside. It was extremely hot, smoky, and the air felt greasy from the kitchen, making it very uncomfortable to eat. Unfortunately, we weren't able to enjoy our dinner because of the conditions. I understand that equipment can fail, but customers should be informed before being seated so they can decide whether they want to stay. read more

Gen Korean BBQ House - Before it got too hot - Korean Near Me - Fullerton, California

GREAT FOOD (the few items we ordered) Some items we ordered never arrived BAD SERVICE- I do believe they need more staff to provide good service with weekends busy nights. We got our alcohol drinks/waters 5 minutes before finishing our dinner Came here excited, highly recommended by few friends. It was our first/last time here read more

I would give this place 5 stars for Megan's service- she's definitely worth a 5 star review ! She was sweet and attentive !! But the 1 star is for "cleanliness" of the restaurant. Came in with my boyfriend tonight for a date night & it was DIRTYYYYY. Initially, the blonde haired host sat us at a dirty table when we first got there. Booth was dirty, table was dirty and had crumbs and sauce all over it and the floor looked really nasty and like it hadn't been mopped in weeks. Not to mention, there was an actual tray blocking the left entrance to the booth & the tray was covered with crumbs of food and the potato salad they save. The plates the host gave us when we sat down were also dirty (at this point we should've just left tbh).... But, I asked her if we can relocate to watch the hockey & soccer games on, in which she did move us closer but grabbed those same nasty plates with leftover food on them from the first table she sat us at and took them to the new table she sat us at. Anddddd, it gets worse that second table was also dirty and had kimchi sauce all over it and other sauces on it. the grill inside looked super unsanitary && like it was stacked with the day's worth of food in it. then, the floor once againnn!!!! I'm sitting there and my shoes are slipping and sliding on something underneath the table. At this point, I'm so grossed out I didn't want to look under the table with my phone flash light and see what it was. The table itself was also sticky on top and underneath and the booth again ‍ I really wanted to leave at this point, but my boyfriend insisted we stay. We had a clear view of the kitchen as well and there were workers touching fresh food plates with the same gloves they're using to bus/clean the tables with. Not to mention the food all over the floor in the kitchen. There were also "wet floor" signs all over the restaurant too- but it wasn't like a fresh mop, it was like the floors had a coat of grease to it. I'm surprised honestly no one slipped. The food was good but I didn't eat much because I was so grossed out at this point. Megan was honestly the only reason why we stayed, she really turned our visit around. Thank you Megan! && I want to state, I've been in the restaurant industry for over 15+ years now, and even when you "don't want to look at these things or notice them when you go to eat".... you just do... and I don't complain about a dining experience everrrrr. -unless there was something truly truly wrong. But I had to, maybe we caught Gen on a bad day, but hope it's not like that on our next visit :( read more

The quality has definitely fallen some at this location. I have never been a fan of the Gen chain, but have gotten some decent meals out of their locations none the less. Sadly, this location seems to be missing their hits lately. The AC issue is an easy problem to hate on, especially with how long it seems to have been this way. Looking deeper though, the quality in their service and meat has died some. The staff don't seem as attentive, at least not the main table hosts (sole food runners I cannot speak on). I certainly cant say its the worst/bad service, but the staff just don't seem as on point as members were a couple years back. Some of the meat cut choices come off "cheap" with how they cook and taste. This may be partially to blame on the grills not being at the right temperature. Prepare to increase the heat a little on your own. I can admit to being a big fan of their "KFC" back in the day, but this last visit had them dishing out plain chicken nuggets with a few drips of sauce. Depressing... Regardless of my feelings, this is still a favorite go-to for many. The restaurant is kept decently clean. Dinner wait times can get lengthy but are never unbearable. read more

This place is consistent with all the locations I've been too. Really good marinated meats. I got like 8 orders of marinated steak. service was good and everyone enjoyed the food. read more

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Our server was amazing but our experience was terrible. Their AC was out and they didn't have any fans around so it was like 100 degrees in there. To add your cooking your food with all the smoke it made hard to breathe: The girls in front are very Rude. The manager said that it's part of their policy is not to give discounts for their AC being broken. NO FANS OFFERED OR ANYWHERE NEAR!! read more

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We had not been here in many years, but decided to come here before going to the movies at the AMC. The prices have gone up from last time in the menu has significantly changed. We came here during a time that was too late for being lunch and too early for being dinner so we had no issues being seated on a weekend. The ambience remains the same with very modern dark and neon colors inside. Our server was super friendly and helpful, guiding us through the new menu items. They no longer place everything on the table as they used to you have to order what you actually want. They still don't have the fish cakes back, but they have other options. The portions are big, but you can ask for half portions. Our grill had an issue where it would heat up too much and it became a fire hazard. This also made it so that the grill had to be replaced more frequently which they did. Overall, we had a really good experience and my boyfriend really love the Al pastor tacos. They also have multiple rise options that they used to not have. Comparing A prices to other Korean barbecues. They are still on the lower part of the range and I think it's a good value for what you get. We will most likely be back when we go back to the movies. read more

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Tucked away with an inviting warmth, Gen offers an experience that feels less like dining out and more like being welcomed into a well-run, thoughtful home. From the moment you arrive, the staff sets the tone with genuine hospitality--guiding guests through the menu with care, clarity, and an impressive attention to detail. What stands out most is their attentiveness to individual preferences. Dietary restrictions, allergies, and personal tastes are not treated as afterthoughts, but as essential elements of the experience. The team demonstrates a clear commitment to tailoring each dish, ensuring that every guest enjoys a meal suited precisely to them. The space itself is impeccably maintained, creating a comfortable and relaxed environment ideal for lingering over good conversation and even better food. For those seeking a dining experience that combines cleanliness, customization, and heartfelt service, Gen is well worth the visit--your palate will thank you. Cheers The Dutchman read more

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Third or fourth time here at this particular location might go to location is Alhambra. I do like this location though just for a different scenery for dinner on a Saturday night around 8 o'clock there was no wait time, which was great and surprising. Service was good. Food was delicious as always not much to say because I love gen kbbq it's always satisfying read more

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I finally used a gift card I got for Christmas. This place usually has a huge line outside, which is why I avoid it. My husband and I stopped in at 3pm last Friday and there was no line. The service was quick. The prices are reasonable for all you can eat. I especially loved the fried fish appetizer, the bulgogi beef, and the brisket. I enjoyed the potato salad, but my husband was not a fan. The salad was good, but not necessary. Id rather enjoy everything else haha. What stole the show was the lychee soju cocktail! So good! My husband and I shared a pitcher and were blown alway with how tasty it was. We will be back again during mellow hours. read more

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We came in and the ac wasn't working. No one from the staff informed us of this before getting seated. Within the first 10mins of our meal we began to feel and notice the heat. at first the heat wasn't as noticeable but over the course of dinner the experience because super uncomfortable and suffocating. While theres nothing the restaurant or mangement can do about the broken AC they should be doing a better job at being more transparent about the lack of air circulation. Going to a kbbq spot during 90 degree weather with NO AC NO air circulation and NO notice of THIS makes the experience horrible. Our poor waiter was noticeably sweating profusely. Until they fix their air problems go spend your hard earned money somewhere else. read more

Megan is an outstanding representation of good service. We came on my birthday at 12 pm on a Saturday to experience a great time and we sat down around noon and she was quick to get our order and ensure our happiness. Our food order came out immediately and she came out with the rest of our sides and utensils however we lagged a bit on the drinks and by the time our meals were cooked for serving she made an immediate observation that the bartender was falling behind and I witnessed her going above and beyond and getting behind the counter and made our drinks for us without having to ask. Megan and her team are a great representation of teamwork and understanding the rest wasn't all quite in yet, she did above and beyond and to make my birthday experience one to remember read more

Gen Korean BBQ House - Korean Near Me - Fullerton, California

10/10 AYCE Dinner - It's been over two years since my last visit, but we finally stopped by after my boyfriend got a gift card. I was honestly impressed by the meat quality. I usually stick to the basics like steak and pork bulgogi, and both were delicious. The steak was my favorite because it's incredibly tender and easy to eat. The corn cheese was just okay since it needed more cheese in each cup. They also have some unique sides like bulgogi cheese fries and cilantro rice. It's clear they know their audience by including Hispanic inspired items on the menu to cater to the local community, and I'm definitely a fan of that fusion. Cost - $31.99 before tax and tip. read more

Love this restaurant always have good workers and good food always bring your meat fast also the restaurant is clean and good for big groups too read more

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I've been coming here for YEARS This place a couple years ago was headed downwards and was becoming below average; however, with all of the changes, for the price this is honestly one of the best kbbq places you can get. The meats are very good, they give a good quantity and staff are very attentive. I've had $150/person kbbq places and this still beats it, I would highly recommend to come if you have not been within the past year. read more

Gen Korean BBQ House - Korean Near Me - Fullerton, California

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We went out with friends. Service was slow, felt intentional that they did super small portions for such a large group and then took roughly 30 minutes in between the portions so everybody was impatiently waiting to get any food in them. The waiter was changing the grill pan and literally dropped hot oil all over husbands arm burning him. He apologized gave him a napkin and then walked away. Did not check on him again. Husbands arm has 2nd degree burns on it. He had to go ask the front desk for burn cream and was not asked why they just handed it over. I'm assuming this is a common occurance. Got up and almost slipped on all the oil that is all over the floors. Bathrooms were gross. Literally dirt peeling off the women's doors inside. 0 out of 5 stars for this place. read more

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Not coming back ever! The food was really bad the brisket was crumbling in my mouth, and they call it PREMIUM! The steak was the most decent still really tuff. the table was grimy and the noodles were pretty good. Overall super disappointed js not my expectation at all quality has gone way downhill. The service on the other hand was 5 stars it was great even under immense pressure the staff were super kind and helpful and there were only three waiters serving lots of people and managed to work it out. Finally the place was super cozy, it was really cool, and spaceful. Overall, the food mattered the most so id say 3 stars read more

First night in LA so we decided to check this place out. It was very dark inside and not very busy. My friend had never been to a Korean BBQ so it was an experience for him. We got the premium meals that had a good variety of meats. The food overall was very good. The service on the other hand was eh at best. We ordered the garlic sauce that never came to the table. We said we wanted a bottle of soju that we could share and we were brought 2 bottles. Then we tried to get a small plate of mixed veggies that never came. It was an experience but I don't feel a need to return here. read more

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Friendly staffs, came on a busy Saturday night, food was good, they gave pretty big portions of meats. You can tell the servers were busy, because our grill would burn , but they changed it as soon as they checked up on us. Overall, we had a good experience, restaurant was pretty clean, and we went home full and happy read more

Gen Korean BBQ House - Korean Near Me - Fullerton, California

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Lauren provided excellent service from the moment we sat down. She was incredibly attentive, friendly, and made sure we had everything we needed throughout our meal without ever making us feel rushed. We really appreciated that she gave us time to enjoy our food and decide on our orders at our own pace. Her professionalism and welcoming attitude made the entire dining experience even better. Great service like hers is one of the reasons we'll definitely be coming back to Gen. Thank you, Lauren, for making our visit so enjoyable! read more

Wow how have I not been here after every pay day?? Hands down such a special experience, we set up a work dinner and everyone left so full and the food, service and staff was top notch. I don't mind the cooking, but I highly suggest you ask your party how they like their meat cooked (crispy, medium etc) maybe not everyone has the same cook preferences. For drinks they have a lot of boba and the strawberry milk drink was super sweet but good. You definitely will smell like a beach bonfire after haha, the smoke exhausts pretty well but that's how KBBQ is. I recommend any of the belly meats and the bulgogi, and the bulgogi fries are kinda small but splittable for two. We typically don't order any chicken as that takes a lot of time to cook down, otherwise most pork and beef will cook within minutes. Depends on your night I guess. This place rocks, and I'll definitely be back soon! read more

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Gen KBBQ in Fullerton is amazing! It was a busy night, with a crowd waiting outside for their turn to dine in. My date and I waited about 15 minutes and had great customer service during our dinner. Our server was very friendly and attentive. The staff changed our grills several times without us asking. I loved the quality of the meats, rice paper, and how they had Carne Asada Steak with Tortillas. The vibes and physical location of this restaurant were amazing. Absolutely love this location! read more

The food is great and the service is pretty good but you can wind up waiting for stuff if it's busy. you get your meats on those rectangle trays and you have those chambered dishes for different sauces. they change out the grill pretty frequently on their own but you can also get it done upon request. i haven't loved the mixed drinks. they're all very sweet. their fountain drinks are always high quality with good carbonation to syrup ratio. it's a coke house. one thing to think about is it's very oily in there. i don't think the exhaust system is very good compared to other similar places i've been. the floor is slippery and you leave with your skin and and glasses greasy and your clothes and hair smelling like meat. the four stars is for that. read more

Gen Korean BBQ House - Here's the setup for the grills and tables.. - Korean Near Me - Fullerton, California

Typical, average food and service. Music is super loud, couldn't hear my own thoughts or the person across or next to me. read more

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Food and service were great! All the meats and sides we ordered were fresh and delicious. Also, the manager was so great and checked on us frequently! Unfortunately, devoured our food so fast the only things pictured were these awesome new drinks that will be added to the menu soon (hopefully). Next time, will have to grab some food pics. Definitely recommend this location! read more

Gen Korean BBQ House - Earl Grey Milk Tea - Korean Near Me - Fullerton, California

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Horrendous service. I get it's busy but getting a small plate of meat and then having to wait 15 minutes for the server to come to our table is ridiculous. This isn't true Korean bbq. They have no vents above the table and grill so it's really smoky. I'm Korean and I'm ashamed to say this is a "Korean" bbq restaurant. Now the meat quality. It's horrible. Trust me, this isn't true Korean bbq. The side dishes are very minimal as well. Go to MoRangGak if you want great service and much better meat. read more

Gen Korean BBQ House - After waiting 15 min they bring us this. Then we'll have to wait another 15 min to get another plate of meat. - Korean Near Me - Fullerton, California

Celebrated my nephew's 12th birthday at Gen. My brothers' and dad's first time at Kbbq. Party of 13 and overall it was a success. Service was provided by Alex and it was friendly and good. All kinds of meats were ordered: Short ribs, Hawaiian steaks, rib fingers, gen premium steaks, Kfc, brisket, al pastor, bulgogi, cheese tonkatsu, double dragon, etc. plus bulgogi fries, deep fried mandu, rice, and hotteok. Restaurant was loud and busy. We had a great time at gen!! read more

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They added the yelp waitlist back! We came in for dinner right before 5. We were seated quickly and everything came out quickly. However, our server wasn't attentive to refills. I tried the boba and they didn't seem fresh. The tea was good and sweet but the boba bells were not the best. Next time I would opt for my tea with out them. read more

Gen Korean BBQ House - Korean Near Me - Fullerton, California

Came here for the first time and the front hostess were extremely lazy, we were a party of 6 and after waiting 20 min I had to get up and ask when we were going to be seated. Hostess said she thought we were a party of 8, during that time it was a walk-in. Finally after asking we sat down but was never approached or ask if we were ready. We decided to leave without saying a word and decided to go spend our money somewhere else. I been to about 3-4 Korean BBQ's and I never been treated this bad, how the world is today I wouldn't be surprised that we were being profiled. The service of this location is disgusting and degrading. I will never come back here again. read more

Aldo was our server tonight, the best customer service we ever! We had a great experience and received outstanding customer service. Aldo was friendly, professional, and quick to assist with any questions or concerns. He went above and beyond to ensure everything was handled smoothly and efficiently. I truly appreciate his attention to detail and commitment to customer satisfaction! Also the manager Johnny was great with us! He even gave us ice cream for free! read more

We were disappointed with our experience because of the way the host, Chloe, treated us. From the moment we arrived, Chloe came across as rude and made us feel rushed instead of welcomed. We felt pressured to hurry through our meal, which created an uncomfortable atmosphere and took away from what should have been an enjoyable dining experience. We understand that restaurants can get busy, but guests should still be treated with courtesy and respect. Thankfully, our server, Aldo, completely turned the experience around. He was warm, welcoming, attentive, and made us feel valued as guests. His excellent service made our dining experience 100 times better, and we truly appreciated his kindness and professionalism. Aldo is the reason we were able to enjoy our meal despite the uncomfortable start. We also want to thank Johnny, the manager, for taking the time to accommodate us and address our concerns. His professionalism and willingness to help made a positive difference, and we truly appreciated his efforts. While our experience began on a disappointing note, Aldo and Johnny's outstanding customer service helped end the evening on a much better note. We hope the restaurant recognizes both of them for their excellent work. read more

Came in to celebrate a Birthday. Our server Roach was awesome super friendly, helpful and patient. He was really on top of things and keep checking up on us. It was our first time and the menu was very big we went with the premium meats. My favorite was probably the skirt steak the Wagyu wasn't the best tasted kinda grainy the same as the brisket a grainy taste. However the rest of the meats were pretty good quality. Theres was a nice variety of Banchan. The dessert hotteok stood out it was just so good, not too sweet but a nice mochi texture with cinnamon and powder sugar. My kid like the sticky rice with mango in the wontons. Overall quality is pretty good, service was excellent, great vibe read more

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TL;DR: lousy service, decent food, aggressive mishandling of payment, unsanitary, negligence, and condescension. Upon entering, the hostess greeted us both and we waited before being sat. Once seated, it took us around 5-10 minutes to figure out what we wanted. We had never been to a place like this before so we were hoping for a bit more help. The menu didn't help much either so we decided on trying a few things and requesting more as the night continued. Our server at the time was Angie. Throughout the interaction, she was polite and gave the recommendations of salad and white rice (we listened and glad we did. That salad was delicious.) My boyfriend ordered a Kirin Ichiban (it was happy hour) and I ordered only water. As for food, we ordered, spicy chicken, Hawaiian steak, Hawaiian bacon, beef bulgogi, samgyubsal, sweet garlic beef belly, red wine samgyubsal, shrimp, and honey chicken. The standouts were the honey and spicy chicken as well as the sweet garlic beef belly and beef bulgogi. Everything else was okay. The shrimp though tasted old. It basically disintegrated in my mouth, which was concerning. 20-30 minutes in, we received our actual server: Kevin. I don't know what was going on through his head but man, were we ignored from then on. I asked for water and it took ANOTHER server from a completely different area to help. That same server took our dirty plates away and was very kind and considerate. I wish I had gotten his name because he deserves a good shout out. As for Kevin, he was very condescending and had this attitude of wanting to be done with talking to us. He would always be at the corner of out table just waiting to leave. Our fire had gone out at one point because a server changed it out to keep things clean but unfortunately the movement blew it out. It took us around 6-10 minutes to get any help from our designated server who said, "yeah that's what happens when you move things." Huh? All it takes is a simple, "no worries I'll fix that." Yikes. Another weird thing that happened was that my boyfriend ordered another Hawaiian steak. It arrived at the table via a different server but after some time of not touching it (we were cooking the other items,) Kevin came by and just took our plate to give it to another table??? That's unsanitary not to mention rude. After some time, my boyfriend realized he never received his Kirin Ichiban. It took us yet more time to get any attention from Kevin. By the time he got to us, my boyfriend spoke up and was misunderstood 3 times. It's like he didn't know what the restaurant sold. I said, "beer" to help the connection bridge through to which he responded with, "yeah, I know it's a beer." Again, in a very condescending way. The beer was basically the last thing to arrive and it wasn't the correct one either. Apparently they ran out of it so they just decided to give ny boyfriend Terra without asking if that alternative was okay. That's alright, we like Terra but there was absolutely no effort to communicate the issue. Now that Kevin messed up he knew how to laugh and be apologetic By the time it came to payment, the woman at the stand snatched my boyfriend's card. Yes, SNATCHED. I had to do a double take because she seemed busy talking to another worker about something important. After continuing to not say anything to us, she tossed us the receipt and walked away. Her name? Christine! A nice dishonorable mention. After reviewing the receipt, we didn't receive the happy hour price for the beer we didn't even originally order! What a lousy place. Don't waste your time or money here. read more

10/10 experience came close to closing but they still attended to us and made sure me and my party felt welcomed all the good was amazing and the honey soy beef belly was always on point Aldo was taking care of us and being patient and attentive I appreciate his assistance and patient will come again ! read more

Gen Korean BBQ House - Korean Near Me - Fullerton, California

I walked in to the place and it seemed a bit Hot i though it was me then as we wear eating i ask the workers if the A/C was on they said its broken is not working couple of weeks omg I felt even hotter I didn't enjoy my food very disappointed they should have told us the customer A/C was broken. Remember ask a place before u sit down and eat. read more

Customer Service: 10 Ambiance: 10 Selection of Food: 10 Quality of Food: 10 Overall Experience: 10 I came here with my boyfriend after having not gone for a while and the food was just as good as I remembered it if not better! Daniel was our server at 6pm on 4/25/25, and he was very attentive and constantly made sure we had everything we needed. Daniel was super nice and friendly, but so was other staff as they happily changed grills for us often and asked if we wanted water or anything else. We were sat on a smaller table grill in the inner corner of the restaurant but they gave us a little stand up table to put our meat dishes on -- the spacing was very efficient! They also celebrate birthdays (we listened to 4 different birthday songs haha)! I think my favorite meats are the honey soy beef belly and the short rib fingers, but we got to try so many different meats from just the normal menu that you can't find anywhere else. Everything was really good! I tend to like to get the tofu soup as well to help wash food down and a bowl of salad with rice paper to make refreshing little wraps. I only wish they'd bring the macaroni salad and fish cakes back as side dishes! But the dips and green tea salt are wonderful. All in all, we love Gen and would definitely come back! It's my favorite Korean BBQ place so far for its wide selection and affordability with great service :) read more

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The potatoes, radish, bulgogi, brisket, and so much more are fantastic! The service was faster than I have ever experienced. The meats arrived before the waiter even left our table at times! Everything was super yummy and I will definitely be back again. read more

Arrived excited, left disappointed. Came here with my wife for a long overdue date night. First time here. - After we ordered the first meat plate was dropped off but we had no grill. We waited at least 10 mins for somebody to turn on the burner and put the first grill on - Waters and drinks: Waters didn't arrive until almost halfway through eating and we had to ask for them a second time. Drinks arrived 10 mins after that. We were thirsty and were thinking of stealing waters from another table. - We were told we could order two appetizers which we did. Never arrived. We asked halfway through and the waiter said, "I'll check on that right now". - We were told we could order veggies which we did. Never arrived Great food (what actually came) but horrible service. This was our first time here so were wondering what did we do wrong or who did we offend? read more

We're regulars at Gen Korean BBQ in Fullerton, and this past Saturday night my fiancé, his family, and I had another solid experience. It was busy as expected for a Saturday, but everything still came out in a timely manner. Keana took care at the start of the meal and was only with us for about 30 minutes, but she did a great job getting us set up. My fiancé's family and I don't eat pork, and she was mindful of that right away, which we appreciated. She made sure our grill was good to go and checked in enough to make us feel taken care of without overdoing it. She was amazing as a stand-in! Our server Israel was also great throughout the rest of the night. He was attentive, easy to talk to, and made sure our orders stayed pork free. Even with how packed it was, we never felt rushed or ignored. Food was good as always and the vibe was fun. Overall, another good night at Gen Fullerton. read more

Gen Korean BBQ House - honey belly - Korean Near Me - Fullerton, California