If nothing you read stops you from buying from dealership. I hope this is it. I bought a 2018 Nissan rogue last year in March 2021 with approximately 33,000 miles on it for well over what it should've been but for $25,000 for transparency. However, I needed a car to get around with my kid, so I put down $5000 in cash down and obviously finance the rest. Since then the car has been nothing but a service nightmare right along with their nightmare of a service department. First of all, let's talk about was not normal about this particular dealership. Every other dealership when they charge you a fee to diagnose your car. It goes towards the service. Does Hawkinson Nissan do that? No you get charged a fee and you have to pay for whatever is wrong with your car if it it isn't covered under the warranty that they sell you and magically it never is. First, it was axles something to do with axles that cost me $340. Then my transmission went out that cost me nothing however, why is my transmission going out on the car that ive had not even half a year and a half? I don't know but when I called when my car stopped on me downtown the guy on the phone to exactly what was wrong so I'm guessing this isn't the first time. I had to pay $250 to get it towed from downtown to Matteson and nobody even thought about seeing if I wanted to be reimbursed or anything for the giant inconvenience on a freaking Saturday. Then I take my car in for the regular oil change and I tell them hey it's smells like sweet coolant when I drive the car for long periods of time. I said Can you all check this. The service advisor who is clearly New said yes they will. Do you think they checked it? Of course not. Now here we are October it's freaking 40° outside and my heat doesn't work so I go to set up an appointment and they say it's gonna be an hour $250 diagnosis he plus whatever is wrong with it because of course, it won't magically be covered under any warranty that I had. At this point, I asked to speak to somebody in charge of service at Nissan because really it's out of hand after I leave a voicemail they called me back and say oh we will drop the fee to $165 like that makes it any freaking better . So I called Nissan and they are talking about how we might help with some kind of financial assistance that's not the point there's no reason I should be driving around in a car and 40° weather with my three-year-old cold. I get that dealerships are all about money and it's a business but this is utterly ridiculous. It's too late now for me to give the car back or whatever the case may be, but I really hope that you take caution before buying from this dealership because it's been nothing but a problem from this car and service center since the start and honestly I hope you never bought a Nissan product at all buy a Toyota or a Honda because that'll definitely be my next purchase! read more

Here's a little look at what you can expect from Gerald Nissan Service. I'm going to use one of those words I'm sure You've all heard on occasion. DISRESPECT. We took our car in because the top of the engine was covered with oil. The car is under two years old and has less than 7000 miles on it. We had explained over the phone before coming what we were bringing it in for. When we got there, a very unfriendly service writer took some notes, and said it would be $200 if they didn't find anything wrong. I told him it was under warranty, and I was actually hoping that there wasn't anything wrong, and that it was just a sloppy job, or overflow from, the previous oil change done by their service department. He then said he would call us the next day if it wasn't under warranty, before they did any work. The next day they called and said it was done. He claimed they had checked for leaks and didn't find any, and that they cleaned up the oil on the engine. We drove out to pick it up, and even though I had every intention of checking to see what it looked like, due to more "Disrespect", I just wanted to get out of there and head home. When we went to get the paperwork, the woman at the counter acted like we were disturbing her lunch or her internet playing, and kept staring at us like we were aliens. When she said there was no charge it sounded like she was pissed off that she couldn't hit us with an outrageous bill. Anyway - even though it was unlikely that we'd ever purchase another vehicle from Gerald Nissan, it is now absolute. We will never do business with Gerald again, and will try to dissuade anyone we know from going to them. Here's a picture of what the top of the engine looks like now. It's not the greatest, but you can see the oil, and even the crud on top of the bolts, that is there now that I've got the car home. I'm thinking about going to a local Nissan dealer to see if I can get it powerwashed without doing any damage. read more

I just bought a 2011 Ford Focus used from Hawkinson NISSAN. I wanted a newer one with a sunroof and this one caught my eye. The car drives like a dream and financing was very painless. From the greeting I got outside through each step of the process Kendall and his team made me feel like a part of the family. It started getting later because I got indecisive and wanted to look at some other models. I wanted to go get some food and come right back to finish and my sales person said no problem they even let me borrow the car I was buying to do it. I was nervous that everyone would start to pressure me as I walked out but they were all so nice. In 2008 when I bought from a different dealership in Frankfort it was a disaster which is why I waited a while to buy again. Even though my credit was solid back then, or was just before the crash months later, they told me I needed a co-signer and tons of money down. It was a disappointment and I ended up buying from another dealership down the street. None of that at Hawkinson, My sales person was very knowledgable and easy to talk to. I would definitely recommend this dealership to anyone looking to buy a new or used car or just get it serviced. They introduced me to the service greeter and showed me where to bring my car when it needs service. They gave me cookies and it was just a much more positive experience then what I expected. I came to Hawkinson because I remembered seeing the commercials and felt when I did buy again I would go see that guy from the TV who promised I would love the place. He was right, I definitely did love this place. Keep up the good work Mr. Hawkinson you definitely made a customer for life. I will absolutely be back soon because my wife wants a new Rogue in about a year when her warranty is up. read more

I can't say enough good things about my shopping experience at Hawkinson Nissan. It was my first car purchase EVER! From the moment I got out of the car in the lot there was music pumping over the outdoor sound system...and inside as well. The atmosphere was exciting! My sales consultant, Gordon, walked me through the process from A to Z and explained everything to me in a way I could understand...I got a tour of their facility, and get this...it's called the "Hawk Walk" and he even showed me where the service department was and introduced me to the service manager. Very cool, I have to know where to go to get my maintenance done to qualify for their "Tires for Life" program. They even have a big screen TV in the waiting area with refreshments and FREE WI-FI! It just kept getting better and better. The General Sales Manager, Tim was a kick...funny guy and he knew his stuff too and told me about Hawkinson's 24/7 Helpline. That's a great benefit that no other dealer has. One of the owners, Bob stopped by to talk with me (even tho the place was packed with customers) and he was a very genuine kind of guy. He did not make me feel like just another sale. Actually, no one did. Finance was a piece of cake. Great rate and a great guy, (Dave I believe) that made that part of the process fun and stress free. I left there in my new car with a great price and most importantly, not regretting my decision to bypass my local Nissan dealer in Orland Park and take the time to visit Hawkinson Nissan. I tell everyone I know about them and I would not hesitate to shop there again. Bob and Jim, keep it up! With all the personal attention, you made me feel like I was your only customer on that day. Charlie P. Orland Park, IL read more

I love my new cube from Hawkinson Nissan in the Matteson Auto Mall. I are very happy with my new Cube and am looking forward to having it serviced at Hawkinson Nissan. I purchased my car from Ben Hawkinson he is a really good guy. I had been talking to him over the phone for awhile because I had done alot of research on the Internet. He was very patient with me because I was not sure if I was in the market for a new car just yet. Before we even started talking about cars he showed me around the dealership and it made me feel like I was part of the family. Everyone he introduced me to was very nice and friendly. He was very knowledgeable about the Cube and answered all my questions and concerns. There was no pressure at all to buy and like I said I had talked to him on the phone a few times before actually coming in. He also took me to the service department so I would know where to come for service when needed. Tj the service manager was great in fact everyone was great. They explained to me about the Tires for Life program which really helped seal the deal for me. They also told me about their late hours and extended hours in the service department which was very exciting for me because of my hectic schedule. There is also a great area to wait in when I come back for service with a big screen tv to watch, beverages and even Wi Fi so I can catch up on work or emails while I wait. The finance department was helpful and got me the payment I needed. I even got to meet Bob & Jim the owners. They were super nice and thanked me for just coming in. I did it! I bought my new Cube and will continue to go back to Hawkinson Nissan. What a great place! read more

About 3 weeks ago, I was on a search for a new car. I visited quite a few dealerships and wanted to give you a detailed review on yours. I came to your dealership after an EXHAUSTING 3 hours with Hyundai down the street (I already had one & figured that would be a good place to start my quest). I arrived there at about 8:15pm. I was hot, tired, hungry and annoyed. I came in and apologized and acknowledged that I knew they would be closing soon. I work in Sales/Customer Service and it drives me insane when people walk in right before closing, but we smile & do what we must. That is exactly what your staff did. I was greeted by Ramon (my new BFF) and explained to him what I was trying to do & that I just needed some general pricing to take back to my boss. He was amazing! He even took me for a test drive and told me not to be concerned about the time. Customers come first! I was there for maybe an hour and got all the information I needed AND a cold bottle of water. Your building was clean, it didn't smell like smoke & there was business appropriate music playing over the PA system. I did warn him that this would not be "an easy one" , he'll have to work for it! I just wanted to take a minute to let you know that you have an amazing staff on your hands. Just from the service I received on that brief first visit, I had decided I would be purchasing from you. I told my boss this, but she said I still had to go to a few more dealerships to show that I had explored all of my options. 2 weeks and SEVERAL visits later (I think your whole sales floor recognizes me now) I am the proud owner of a 2016 Rogue SV. Thank you again! read more

I'm still in awe over the service I received at Hawkinson Nissan on Thursday 6/16/16 when I brought my car in to be serviced. I called and made an appointment after being told by another auto mechanic in Kankakee (where I live) that my battery would soon need to be replaced, especially before it got cold and that my transmission had a leak. Since we have plans of going on vacation, we needed to get it checked out immediately. 1.) Our appointment was at 2:00pm but when we got there at 1:40 they took us in immediately...... Ahhhh! 2.) We were waited on by a gentleman, name Steve who after speaking with us directed my husband and I to customers waiting area,which was very nice atmosphere....Ahhh!!3.)A few minutes past and Steve came to let us know that the battery was fine.....then he left .....Ahhh!!!! 4.)He returned after a while for the second time with a question, "Who had told us these things?" because he told us there was nothing wrong with our transmission, NO LEAKAGE.... Ahhh!!!! 5.) After they had finish checking my car out thoroughly, the initial service fee for the work they did was waived, my husband had asked if they would put an air filter in that we had purchased,that was done and they washed my car....It don't get no better than that.... Ahhhh! Hawkinson Nissan, you're like a "BREATH OF FRESH AIR" because I haven't received that type of customer service anywhere for a very long time! You now have a customer for life! Thanks Steve. read more

Before going to Hawkinson Nissan I did my research on multiple dealerships because a good experience was important to me. Based on the reviews and ratings I saw, I decided to give Hawkinson Nissan a try. My entire experience was wonderful! We were greeted right away by "V" who was a great salesman. I knew which cars I wanted to see on their lot, down to the stock number. And when I explained it to V, he was able to walk us right to each vehicle, although there were hundreds to choose from. The price negotiation was also painless. I stated my expectations and they were able to meet them. There was not a lot of back and forth between us, V, and the Manager, which I greatly appreciated. It was later in the evening when I stopped by, so they allowed me to take my new car home and told me to come back Monday to finish my paperwork. When I returned, I was able to begin the paperwork process and finish it all within a couple of hours. Even though I had my car for a few days, they gave me another wash, another tank of gas, and made sure I understood all the featured of my vehicle. I would recommend Hawkinson Nissan to anyone who enjoys a hassle-free, no pressure car buying experience. V was a great salesman and all the staff I interacted with during the process were polite and had great customer service. Whenever I decide it's time for another car, I'll definitely be stopping by Hawkinson. read more

I purchased a car at Hawkinson Nissan last week and I could not be more pleased with my experience. John Murphy approached me as I was walking the lot and helped guide me to my new car. He genuinely listened to what I wanted and what type of budget I was on and that's when we test drove the 2016 Versa Note. I fell in love with the car and within a short amount of time I was driving off in my first brand new car with cheaper payments than I was expecting. Now the reason I was so thrilled about the entire experience was because I was not expecting to be approved on a loan because of my light credit, and had been 1099 in my previous job. Finance was a breeze compared to my previous and only car buying experience at Joe Rizza Ford, where I had to wait for finance FOR THREE HOURS.. Here at Hawkinson Nissan I felt like I was in and out and had the whole day to myself. In finance I ended up getting the extended warranty because conveniently the car I got from Rizza konked out on me a month after paying it off. (Get the extended warranty, don't be a cheap dumbass) Lastly I would like to recommend John Murphy to anyone that wants a nicer and newer car. He made it so easy and painless talking to him. He answered all of my questions and made sure I understood the vehicle I was driving. Plus he is super cute and I can't wait to come back and see him. read more

Hawkinson delivers on their word. I rec'd an email promotion last week that if I referred anyone to buy a car, they'd send me $400. My sister happened to be in the market for a pre-owned Suv, so I filled out the form on their web site and drove to Matteson. She picked out a 2008 Pathfinder with low miles. There's none of that car dealer back n forth cuz they post their prices on the cars, like carmax does. (which is good because who likes to negotiate with pros!) Anyway, it was a good price, since she shopped around before hand on the internet and she got a good interest rate. it was a Saturday afternoon, so they were very busy and we waited to get into the finance guy. so, I recommend you go there another time because everyone had the same idea that Saturday to go in around 1pm. Free BBQ was nice and they sent me the check in the mail a few days later. I rec'd the email because i bought a Maxima in 2007 and they offered the $400 customers only. it worked for me. makes sense, too. The manager said they'd rather give the money to a customer than the newspapers or radio stations. Clean operation, just off I-57, not far from anywhere South. (near I-80) read more

My wife, my daughter's mother in law and I purchased a certified pre owned 2012 Rogue from NIC FISCHER. we are all retired and My daughters mother in law was in need of a new car. Nic was our sales person. The experience was outstanding. Nic walked us through the whole sales process in detail and explained each portion clearly and allowed us to feel comfortable in asking questions as we went through the details. We looked at 5 models and test drove 2 as we decided on which one to proceed with to purchase. Went through the negotiations on the price and were completely satisfied with the value we received for our purchased price. After getting the paper work done Nic walked us through all the systems in the Rogue model L which was not a short task. Nick spent the appropriate time to show how the systems operate in a clear and conscice manner that we could all understand. My wife and I even learned a couple of pointer on our car which is a 2013 JUKE. Hawkinson Nissan is about a 1 hour drive from our home and this was the BEST car shopping experience we have ever experienced. It was over the top, no pressure, and extremely informative. Regards, Mike J read more

I wasn't really looking to buy a car but I got a call from Hawkinson Nissan asking me if I was interested in upgrading my car. (I bought my first car with them about 2 years ago.) I made an appt, for Sat. 9-27. I walk in the door and I am met with a smile and asked what they can do to help me. Then I meet Dave S. I explained to him what I was interested in and pretty much I was looking for a good deal. I wasn't really sue what kind of car I was interested in. I looked at the Versa Note and then Dave mentioned the Sentra. He had one brought up for me to test drive. I fell in love with the car. So we went back inside to see if we could reach a deal. Dave worked really hard with the banks and got me a great deal. But for me what made the experience great was that I never felt pressured to buy a car. Dave talked me though everything. He was straight to the point and worked a great deal for me. I usually don't write reviews but with the hard work that Dave put into getting me my car I thought it worth my time. I would recommend Hawkinson Nissan to anyone and I will definitely recommend Dave. I am very happy. read more

I would recommend Hawkinson Nissan to anyone. I bought my 3rd car from them today and will definitely be a customer for life! 4years ago They helped me get into a used car and went above and beyond to do so when no other dealership would. 2 years ago I Returned looking to buy a new vehicle. They were able to get me into a new Sentra even though the payment was a little higher than I would have liked it to be. My sales associate, Kendall told me to come back in 2 years and he would do his best to get me into another vehicle with a lower payment. I went back today, 2 years later and Kendall did what he promised. I was able to get a new Sentra with a lower payment. I love Nissan and will never drive anything else. Hawkinson stands by their cars and always goes above and beyond to ensure that you are happy with their services. The Service Manager will text you after every service to ensure that you are happy and do not have any concerns and if you do will address them immediately. Thank you Hawkinson! And a special thank you to Tashia for all of your help in making sure that I got a car that I love! read more

I am a repeat customer, and this is my second car from Hawkinson Nissan. My experience this time around was even better than the first. I had a car that I really wanted but did not initially qualify for. John Murphy, my salesman, worked really hard to get it for me; but the finance company wouldn't budge. About a week later I get contacted by Sam Litwiak, a Portfolio Manager, and was asked to come in that Saturday. I was greeted by John, who was an excellent salesman by the way. He didn't pressure me into anything. He asked me what I wanted, and he delivered. I also liked that John explained all of my options thoroughly, so I knew exactly what I signed up for, no surprises. Sam & John continued working to get me the car I wanted; and honestly, after I left the first time I never expected that I'd be in a new car a week later. Thank you to everyone who helped me out: John, Sam, Dan Gutierrez (financing), and the cashier (I'm sorry I didn't get your name, but thank you for being so nice and helping me out with my payment!). The service provided to me overall was excellent! read more

Thank goodness I found Hawkinson Nissan! I work and live in the city and have been getting my 2014 Altima service close to home and have nothing but bad experiences. Then a friend of mine recommended Hawkinson and I'm so grateful they did. I was having an issue with my brakes and had been to my previous dealer time after time and never had the problem fixed correctly. From the time I pulled into the service drive at Hawkinson Nissan the warm and friendly staff there made me feel at home. Not only did they fix my problem that my previous dealer could not fix, they explained to me in detail what the problem was and gave me great pricing as well! While I was waiting for my car to be finished I had the pleasure of sitting in their comfy and cozy waiting room with free wifi, cookies and coffee! I was updated constantly on the progress of my vehicle and was never left wondering what was going on. TJ Blough and his staff now have a customer for life and I have recommended this dealership to all of my friends. Thanks again Hawkinson Nissan for being there when I need you!! read more

I recently purchased a Nisson Rogue from Hawkinson Nissan and couldn't be more happier with the sales, finance and service! John & Ramone were excellent to work with. They had my car ready for purchase. Ramone loaded my phone information and showed me how to work all the new buttons and features. John took the time to find the exact car and color I wanted. We didn't spend a lot of time in Finance either. Everything was explained and asked if I wanted any extras, no pressure. We have since had it serviced and were just as satisfied with that department also. Appointments aren't any problem setting up or canceling. They have pleasant people in the show rooms if you are waiting for service. I have recommended this dealership to many of my friends because of their customer "first" philosophy. I love the Rogue, and wouldn't hesitate to by from Hawkinson Nissan again in the future. They are very willing to work with the customer to make sure they are satisfied with obtaining the proper car and needs! read more

I had an amazing car buying experience at Hawkinson Nissan. The folks at Hawkinson provided exceptional customer service from the moment I walked in the door. Knowing that I had been burned when purchasing a car in the past, Tim Curran, Director of Sales Management, and Jack Regan, Sales Consultant, took perfect care of me. Not only did they pay top dollar for my trade-in, they listened to my needs and offered me the best possible car to fit my requirements. I look forward to receiving their survey so I can give Jack a perfect score! JJ Vock, Finance Manager, was also absolutely wonderful and made what is typically my least favorite part about purchasing a car, pleasurable. Not only was he quick and efficient, he was straight forward and was able to stay within my budget. Lastly, Dana Pryor, Owner Loyalty Manager, was very sweet and charming when sending me off in my 2015 Altima. I will most definitely purchase another vehicle as well as refer family/friends to Hawkinson Nissan! read more

I had been very apprehensive about purchasing a vehicle. To say I am pleased with my experience with Hawkinson Nissan, is an understatement. I never thought I would use the word pleasurable for a car buying process; it's really the perfect way to describe my experience. The sales team took the time to hear what I was looking for in a vehicle and made great recommendations. I was really impressed with how relaxed they made me feel and appreciated their attention to my needs. Their website made financing so simple and I even received a rebate! I have a very challenging schedule with work and school. Jim Hawkinson took the time to personally deliver the vehicle to me on a weekend. I signed the papers on the back porch. I couldn't be happier with my vehicle or my experience with the Hawkinsons. I felt like a member of the family. There's no question my family and I will be purchasing our next vehicles from Hawkinson Nissan. read more

I was in your dealership and looking for a use second car and found a fantastic deal. I'm so glad that I came to Hawkinson Nissan Dearlership where the customer service is off the chain. They make you feel so welcome with coffee, water and even something to munch on while you wait. I didn't feel pressured to buy something that I could not afford. They asked me how much was I looking to spend and what could I afford a month and they made it happen. My credit was not all that great but I got the car of my dream, low payment, great interest rate and wonderful personalities that are unlike any other dealership. I didn't believe how the staff was so genuine until I went back the second time to purchase another car. I will always buy my cars from Hawkinson Dealership because I really felt comfortable and happy about my purchases. Danna, Jesus and others are just the best. Thank you again for being good people with good service. read more