The business has scaled back significantly from what it used to be, I had to argue with the staff person who had no clue of the merchandise advertised on their website read more

I took my Asus laptop in as a kept rebooting with an error and a BSOD. I quickly received a call indicating that it was the hard drive it would be $60 to replace the hard drive and $50 to reload the operating system. They upgraded the OS from Windows 8 to Windows 10. Now less than a day later after spending $120 total the laptop continues to do the exact same thing. I took it back in and Indian gentleman said this is a form of Windows updates. I've disable Windows updates after he ran Diagnostics which he said nothing's wrong with the laptop and it continues to do the exact same thing this was a complete waste of money avoid them and use a more reputable company. read more

Ginstar Computer - Computers Near Me - Norcross, Georgia

After being a customer for ten years I have to say that the Norcross store has the best service and absolutely customer oriented people. I cannot say enough about how great the people which work here are. read more

After purchasing from this company over 10 years, here's MY review of the service I received: Took a lap top in for keyboard replacement. Was quoted $50 for both parts & labor. A week later was called to pick it up as it was "ready". Upon picking it up I was now being quoted $79.00 and the dvd/disc drive was now non functional and would not close. It worked prior to dropping it off as I was listening to music hours before turning it over for a keyboard replacement. Now, this to me was unacceptable as I was told it was ready. NOW the "tecnician" had to get involved to explain to me that the only thing I was being charged for was the keyboard. Ok, acceptible, but NOW the disc drive is screwed. He took it apart in front of me as I wouldn't leave until I had an idea of what to post here. Upon opening the computer it looked HORRIBLE inside (from the orange juice spilt over two years ago in it). Oh, he also put it back together leaving out screws that he had to remove to dissasemble it. I of course asked him to put them back in. Not only did the tech ignore this condition, but now it's caused my disc drive to become unfunctionable. I asked the mgr to please fix it and call me when it was completely ready as the money wasn't an issue. But at this point she just wanted me to leave. Even asking her if she could possible resolve the issue that wasn't an option for her. Now she DID lower the price to the initial qoute (only because another customer was present and overheard the entire conversation).After 10 years of purchasing and reccomending this place I assure you I'll NEVER be back. I even told her to expect a review on the internet and that it would cost a her a lot more than just to fix it and me pay for it. Some people just don't understand how businesses STAY in business. Referals. Here's what you can expect: 1. Good/fair pricing on parts. 2. Horrible customer service not wanting to resolve the issue EVEN if it meant YOU'D PAY FOR IT. 3. A technician that only does the BARE MINIMUM and ignores any other condition that would make the store more profit. It would even allow him more money for make-up (for the dot on his forehead). 4. No AMERICAN values like all the other businesses that seem to be taking over our country and putting us out of work. Overall....there should be a big banner over the store front that reads : "W D G A F" read more

DON'T deal with this buisness!!!!! if for any reason you need to return something they will tell you there 30 day warranty but they hide the fine print and won't warn you READ THE FINE PRINT ON THE BOTTOM !!!!! They raped me when I bought a computer and a monitor I had to return with a restocking fee of 25% they will tell you there is a 30 day warranty but I think it's really 3.0 days. I lost $62 with them and so will you if there is any reason you need to return something they were also arguing with another customer while I was returning my things over him not bringing a the cardboard box he got a used keyboard in. STAY AWAY !!! THEY ARE THIEVES read more

After purchasing from this company over 10 years, here's MY review of the service I received: Took a lap top in for keyboard replacement. Was quoted $50 for both parts & labor. A week later was called to pick it up as it was "ready". Upon picking it up I was now being quoted $79.00 and the dvd/disc drive was now non functional and would not close. It worked prior to dropping it off as I was listening to music hours before turning it over for a keyboard replacement. Now, this to me was unacceptable as I was told it was ready. NOW the "tecnician" had to get involved to explain to me that the only thing I was being charged for was the keyboard. Ok, acceptible, but NOW the disc drive is screwed. He took it apart in front of me as I wouldn't leave until I had an idea of what to post here. Upon opening the computer it looked HORRIBLE inside (from the orange juice spilt over two years ago in it). Oh, he also put it back together leaving out screws that he had to remove to dissasemble it. I of course asked him to put them back in. Not only did the tech ignore this condition, but now it's caused my disc drive to become unfunctionable. I asked the mgr to please fix it and call me when it was completely ready as the money wasn't an issue. But at this point she just wanted me to leave. Even asking her if she could possible resolve the issue that wasn't an option for her. Now she DID lower the price to the initial qoute (only because another customer was present and overheard the entire conversation).After 10 years of purchasing and reccomending this place I assure you I'll NEVER be back. I even told her to expect a review on the internet and that it would cost a her a lot more than just to fix it and me pay for it. Some people just don't understand how businesses STAY in business. Referals. Here's what you can expect: 1. Good/fair pricing on parts. 2. Horrible customer service not wanting to resolve the issue EVEN if it meant YOU'D PAY FOR IT. 3. A technician that only does the BARE MINIMUM and ignores any other condition that would make the store more profit. It would even allow him more money for make-up (for the dot on his forehead). 4. No AMERICAN values like all the other businesses that seem to be taking over our country and putting us out of work. Overall....there should be a big banner over the store front that reads : "W D G A F" read more