Wow. Where do I begin?
Today is Mother's Day and I made the wretched decision to spend the evening at dinner with my family at Giovanni's Trattu.
We had 6:00 reservations and arrived nearly fifteen minutes early, so we were seated right away. The waitstaff were all very amicable and the ambiance was pretty run of the mill Italian trattoria. I actually entertained the thought that this could be "our new spot" in the DMV area. I have a bad habit of jumping the gun.
We ordered drinks, mine was a special frozen pineapple rum drink that was heavy on the ice, good on the pineapple juice and very stingy on the rum. I can't even say I tasted a hint of rum. But I sure was charged for the rum. Chalk one up for Giovanni.
We placed our order for appetizers, the meat and asiago cheese tray and fried calamari. We would've dove right in if it hadn't been for the caked on risotto that was on my husband's fork (that no one at our table had used) and the dried pasta sauce on my fork (again, I hadn't touched it since we sat down). We looked at the forks with disgust and then looked at our waitress who said, "Oh. I'll take those". Ya think?
We started in on our apps, which where okay, nothing to write home (or on Yelp) about. And thank God we did, because we were in for a wait for the entrees. And wait we did. For a half hour we waited.
In all fairness we were given our orders of garlic bread (read, meager slices of baguette with spread, sprinkled with parsley and granulated garlic and toasted), but since we made it a point to tell our waitress to bring it out with our entrees, the bread sat there growing cold and stale before our eyes.
About twenty minutes in, our waitress noticed the natives (us) beginning to get restless and walked over to say, "your food is coming, I'm so sorry). Note: if you have to apologize, you know you're wrong. Fix it.
When we hit the thirty minute mark, I could feel my blood pressure rising so I gave my husband a look that prompted him to call over the waitress to ask where our food was. Her reply? "They are making it right now. I'm so sorry" um...what where "they" doing for the past thirty minutes?
Now, this restaurant had two four tops and one three tops at the same time as our party of four. Two of the tables where working on their dessert courses by this time, so it wasn't like the kitchen was slammed. Being a formally trained chef, I can gauge the amount of time entrees should take and on no planet should we have been waiting this long for entrees.
Another waitress who seemed to have some sort of authority came by the table and tried to engage us in small talk, even going so far as to speak with us in Spanish when she found out we were Hispanic. No dice, Chino. Not interested in chit chat. Interested in food.
Finally after FORTY-FIVE minutes of waiting for our entrees, the waitress brings them out. It took my husband two gritty mussels and one taste of his frutti di mare pasta to push it away. Now, if you knew my husband, you'd know he can ingest just about anything and be fine. It takes a special kind of nasty to make him push food away. After I tasted it, I understood why he was rejecting it. I don't know what kind of talent they have in the kitchen, but it takes skill to produce a tomato sauce that lacks tomato flavor. Seriously, the pasta tasted of seafood juice and red pepper flakes.
My osso buco was "meh", un trimmed and underseasoned. The risotto it was served atop tasted like it had cheez-whiz mix into it, and my children's penne with meatballs was, "if we eat it will we get dessert?". Seriously, my foodie kids were just using it as a negotiation tool.
We asked for our check and you'd like to think the waitress would run, grab it and usher us out. Nope. Instead she brings over a piece of tiramisu and says, "here's a dessert on the house for the trouble". Yeaaaah. The same dessert your website says you're giving to all Mothers on Mother's Day? The same dessert I saw you give to the table next to us saying it's a complimentary dessert for Mother's Day? Good looking out. It was a pretty decent tiramisu though.
So another ten minutes later we finally get the check, pay it and walk out without even a goodbye from the staff. My, how things change when a restaurant screws up. You know, Giovanni's has loads of nameplates on the walls of their restaurant, I suppose to make you feel good about eating at a joint where Placido Domingo and Cristina Aguilera have patronized. Here's the thing, I don't care if Jesus Himself sat in your place, if the food is non-existent or indelible, why would anyone return? I've eaten in Sicily, Rome, NYC and countless other places and have never experienced that type of service or quality of food. Heck, I've had better Italian food in El Paso, Texas! Consistency wins customers. You only have one shot to make a great first impression.unfortunately you blew it (and Mother's Day dinner) with us. read more