We absolutely love our purchase! Zachary was so nice and helpful and made everything super easy, we…read morewill be recommending him and this dealership in the future update! When i went back in for service JUAN SALGADO took time out of his day to help me out! I definitely recommend santa ana CMD for your purchase!

I am submitting this complaint to document my experience regarding the purchase of a 2015 Hyundai…read moreGenesis on May 2, 2026 at California Motors Direct Santa Ana. Working with Juan Salgado and Benjamin Fernandez. The vehicle was advertised for $14,999, and I made a $10,000 down payment toward the purchase. One of the primary reasons I felt comfortable proceeding with the transaction was the dealership's representation that I would have a 48-hour period to review the transaction and return the vehicle if I disagreed with any aspect of the purchase or was dissatisfied for any reason. Relying upon those representations, I completed the purchase believing I would have a meaningful opportunity to review all transaction documents and associated charges. However, I was not provided copies of my paperwork until after the 48-hour period had expired. Upon finally receiving and reviewing the documents, I discovered that the total cost of the transaction had been significantly increased by additional products and charges, including $1,936 for a Tire and Wheel Protection Plan and $3,399 for a theft deterrent product (Starguard), which i was originally quoted $20 per day. These charges materially increased the overall cost of the vehicle and were not expressed to me at the time I entered into the transaction. My current balance on the car is $12.360.55, after putting $10,000 down on a 14,999 car. OC Motors is a total rip off! Had I been provided the complete paperwork immediately following the sale, I would have been able to review the documents during the promised review period and make an informed decision regarding the transactions. But apparently thats how this company operates. After discovering these charges, I made numerous attempts to contact the dealership to discuss my concerns and obtain clarification. Unfortunately, my efforts were unsuccessful. I was repeatedly transferred between offices, informed that I was contacting the wrong department, and, on multiple occasions, my calls were disconnected. I also sent emails seeking assistance and clarification but did not receive any response. I further learned that the vehicle had a prior damage history reflected in the vehicle history report. While vehicle history information may have been available, consumers should be provided with complete transparency regarding both the condition of the vehicle and all financial terms associated with the purchase. I'm documenting this to caution other consumers to exercise diligence when purchasing a vehicle. Prospective buyers should carefully review every document, verify every charge, ask questions regarding all add-on products, and ensure they receive copies of all signed paperwork BEFORE leaving the dealership. I wouldn't recommend them at all but if you do purchase a car from this dealership, read everything, even the small print, they are very crafty- they try to "legally" scam people. In my opinion, the manner in which this transaction was handled lacked the transparency and customer service that consumers should reasonably expect when making a significant financial purchase. No matter how good these cars look or the prices, do not trust this company I hope that by sharing my experience, other consumers will be better informed and able to avoid similar frustrations. *They will reap what they sow* Blessings to all

I really wanted and intended to write a five star review of OC Autosource because initially I liked…read morethe owner, Tony Thompson and trusted him. I ignored other reviews and purchased my dream car from OC Autosource...a Bentley Continental GT Speed "Limited Le Mans Edition" (#7 of 48) coupe. Though the car had been in his hands for weeks, he apparently never bothered to have a mechanic look at it. I paid for a PPI (Pre-Purchase Inspection) after buying it (my bad, don't make this mistake) and learned the truth about the car. The front grills had sustained damage, breaking off the tabs that hold them in place and subsequently been GLUED back on. The front left wheel had a crack in it which caused the tire to steadily lose air pressure, ultimately triggering an alert on the car's dash. This alert effectively froze the computer, making it impossible to use the navigation, listen to music or do anything else. I returned to the tire shop 3 times for refills, seven days later the alarm was triggered again, On my third visit they discovered the crack in the wheel. The exhaust system was loosely hanging on...missing brackets that secure it and prevent it from hanging low. The car has a 20 speaker, $7500.00 sound system but the blown speaker in the dash made it painful to use...like nails on a chalkboard. When I provided Tony proof of these flaws, he assured me he would make good on the repairs and "..do the right thing" and I believed him. I had everything fixed at a cost of $2637.79 (parts & labor) and now enjoy driving the car. Weeks passed and Tony never contacted me until I posted a review and filed a BBB complaint. 24hrs after posting my initial review & filing a BBB complaint, I got reimbursed the total amt for the aforementioned repairs. But because Tony asked me to "...remove all the negative you put out there" I feel this was mere damage control rather than his desire to do the right thing because I received more messages from him within 24hrs of posting my review than I received in the preceding 4 months.. I promised him an honest review on my first visit to OC Autosouce & that's what this is. I always keep my word. If you intend to purchase a car from OC Autosource, I suggest you demand a PPI be conducted before you buy. Have the cost of any repairs necessary be deducted from the purchase price and handle the repairs yourself. JMO...I could be wrong.

I wrote this earlier today but must have erased it by mistake. Tony sold my Son a challenger that I…read morePaid $48,000.in a cashiers check for. I had Tony come get the car and he promised me my refund after I sent the pink slip. I did send the pink slip but wasn't refunded. I had a handyman in my home posing as a contractor. He seen a jeep on OC's website and had to have that car. I told him if he could get a vehicle from them then to pay me back the $48,000 that would be fine. Tony let him know the car couldn't go for that cheap. Roger Michael then threatened Tony's life. That didn't go over well. After the poser stole a small fortune from me committed fraud and elder abuse. He stole my Jeep Rubicon and took off for Arroyo Grande. However my Jeep is now in police custody. I'm pursuing charges with the DA against Roger. Tony Thompson has called me and apologized. He is going to make things right between him and I. I'm going to put my trust behind Tony. I believe he will make things right so I'm giving him a good review. I don't want his business to suffer no one deserves that. I want him to do well and help me out. Give him a chance he's had some tough times too.

Talk about an amazing experience! I was looking to get top dollar for my car which I thought I had…read moregotten through Carmax and Carvana. I figured they probably the best I could get. However, I had the pleasure of coming across CSME and super thankful for Crystal. Gave me more for my car and it was super easy to deal with. no hassles just transparent with process. Thank you CSME for the lovely experience and looking forward to the next one!

"Saw their ad, gave them a call, and someone actually came out the same day. I thought they'd try…read moreto lowball me, but they were super fair and stuck to the number we talked about. Whole thing took maybe 20 minutes. Way easier than I expected."

Aj and tony are the ones to talk to.. after talks, they gave me a deal I could not refuse!…read moreEverything was satisfactory as far as numbers went.. one of the best and fastest places I've ever been to buying a car. They got me the right car. I'd definitely come back for another visit if I were to ever need another car.

Very pleasant experience, wife's 2007 Lexus ES350 totaled by a rodent…read more... We found a GREAT deal on a 2007 Lexus RX350! Great sales team! HAPPY WIFE, HAPPY LIFE!

Huge shoutout to Juan and Zemr at Auto Sale of K & Z!…read more Walked in stressed, walked out smiling ear to ear in my new black Tesla Juan kept it real, worked with me, answered all my questions, and made the whole process smooth. No pressure, no games just solid customer service. If you're looking for a clean ride and somebody that actually takes care of you, ask for Juan. Appreciate you, brother!

I had an amazing experience with Kyle at Auto Sale of K & Z. He helped me purchase a Toyota Corolla…read morefor my mom and was incredible from start to finish. Kyle was super communicative, transparent, and made the whole process smooth and stress-free. What really stood out was how receptive the team was to the pre-purchase inspection results. They took it seriously and made sure to fix the (small) recs from the PPI before we drove the car off the lot. That level of care and integrity is rare, I really appreciate their team! The owner was also extremely kind, respectful, and patient with us throughout the entire process. We never felt rushed or pressured. Highly recommend Kyle and the whole shop here! Adding my opinion on the 1 star reviews... if you're looking for a used car Auto Sale of K&Z is very competitive. Even with their added-fees. I think everyone has to understand the dealer has to make a profit because they are a business... lol. Also, you're looking for a USED CAR.. they aren't perfect but for the price they offer you have to take in the pros/cons. Why don't you guys just go direct to Toyota or Tesla to get their "official pre-owned vehicles"? Oh that's right, probably because their prices are thousands of dollars more than here. Lol. Just my 2 cents!!

Federico was honest, fair, knowledgeable and very helpful in the process to help my son buy his…read morefirst car! I would highly recommend him and SNB.

I recently purchased a Mercedes-Benz S-Class from SNB Auto Group in Newport Beach, and I couldn't…read morebe happier with the experience. Buying a high-end luxury vehicle can sometimes feel stressful, but the team at SNB made the entire process completely smooth, straightforward, and transparent. From the moment I stepped onto the lot, they were welcoming, knowledgeable, and respectful. They answered all of my questions about the S-Class, took the time to go over its history and features, and gave me space to make a decision with zero pressure. The vehicle itself was in immaculate condition, accurately represented, and priced fairly for the market. The paperwork phase was quick and hassle-free without any hidden surprises or unexpected add-ons at the end. If you are looking for a luxury car in Orange County and want an honest, high-class dealership experience, I highly recommend checking out SNB Auto Group. Love driving the new S-Class--huge thanks to the team for making it happen!

Bought the car I wanted at an unbeatable price ! The Tesla was exactly what I was looking for!…read moreShout out to Joesph for staying late and finding solutions right away when it came to the vehicle and financing. Will definitely recommend !

They keep their cars listed for sale long after they have sold. They even renew listings for cars…read morethey no longer have. I went there 2 weeks ago to buy a car they have listed for sale, and they told me that it sold last night. But they still have the car listed for sale on all of the websites and have even relisted the car for sale. So they have fake listings and they also add lots of required dealer fees, so their prices are also all not real. I would try to find d somewhere more honest work with

Never a kinda staff or a better deal. I didn't feel raked over and coals, and walked away with a…read moretop notch used vehicles with minimal issues (just needed to change spark plugs). Dan was excellent, did not feel inclined to "sell" me on anything. He knew that I walked in because I was serious about THAT car. Not to mention, no broker fees, dealer fees, or any other junk fees baked in. Would recommend when looking for a solid buy.

After searching for a used car for a couple of weeks and being lured in to some car, lots with…read moretheir low prices just so they can tack on their "dealer fees" and other add-ons such as window tint, service contracts, alarms, maintenance packages. When you call them and ask what the out the price is they won't give it to you, but when I called Kenny at WMC he quoted me the price out the door and sent me a breakdown of all the fees. I've put about 700 miles on my 2019 Camry and I love it. I will definitely recommend WMC and Kenny to my friends and family and I'll be checking with him as soon as I need another car.