Replaced the rear window in my Rav4. Great process, great…read moreservice, great price. Good people to work with

I needed help fixing a window on my truck. He got it done as soon as possible…read more Nice attention to detail. Grateful for your support!

Great service. Same day replacement. One hour and It was done and I was gone. Very friendly staff.read more

Steer clear. Expensive, rude, and unprofessional. 1st time complainer, long time yelp user. I've…read morenever felt compelled to write a negative review before. The quote I received from them was 66% higher than what 2 competitors came in at. That's just the start.... When I called them for a quote on new shower glass for a bathroom remodel, I was told to send pictures by email. After 4 days, I got no reply to the email. I called them back. They said they'd answer by email. In the email reply I finally received, they didn't even read the email. I was asked what color glass and hardware I wanted. (Only this was in the original email.) In all of the emails, not once did the person leave a name. When I declined the high price, I told them it was awkward that they never gave a first name, their response was: "I do 600k a month in sales. so i guess i'm doing something right." Receipt attached

After a LOT of research and quotes from various auto glass companies around town, I'm so glad I…read morelanded on Kaizen. Super friendly service, very reasonable cost, and a high level of quality work. Fixed mechanical issues with my power windows and replaced my windshield, and in hours. Great shop, will use again.

Needed to replace a windshield that had cracked all the way across after an initial deep chip. The…read moreresponse time to my request was very quick, and they gave me both aftermarket and brand windshield estimates. We scheduled for a Saturday and everything was done very efficiently and amazing job. No leaks or issues since the replacement and I am definitely bringing all of our cars here for any glass or seal repairs.

reached out to get an quote on an windshield replacement, , looking to get it done ASAP and phone…read moresystem kept glitching and dropping calls. It would not connect me to an associate.

Damaged my cowl on my 2017 BMW 540i, did a terrible replacement of my rear view mirror, and a few…read moreother issues that you can see in the photos. It took a year for them to order the part to replace my cowl, they were terrible at taking responsibility and taking their time to reach out to fix it. I called about the issues and sent pictures of everything, I was told there was no wrong doing and to handle it legally. Which I am 100% doing I prefer because the lack of accountability is totally unacceptable!

I am very pleased with the courteous and professional service Chris provided today. He was…read moreefficient, delivered excellent quality work, and was completely transparent about costs. I also appreciated how clearly he explained the differences between the glass options so I could make an informed decision. Thank you for the outstanding service -- I would highly recommend him.

Very good service and fair prices. The repair was completed on time, and everything was done…read morecarefully. The car feels great now.

Carlo was AWESOME. He fixed our rock chips and restored our headlights. His customer service was…read moreWAY beyond expectations. DEFINITELY recommend him. Thanks Carlo :D

Carlo restored headlights on my Infiniti and 1 of our limousines. Absolutely amazed at the…read moredifference it made! He also repaired rock chips in our SUV and did an amazing job. I appreciated his professional customer service.

This was my first time replacing a windshield. My insurance deductible was too high to cover the…read morecost, so I ventured out into uncharted territory: finding reputable windshield guys (or gals) and getting an honest quote. Portland Glass Service exceeded my expectations. I emailed these guys on Sunday. By 1:30 PM on Monday, I had a new windshield. They gave me a 2-hour window of 1-3 but were done within 30 minutes. I drive a 2006 sedan and my cost was $195 and they came to me. No fuss, no muss. For the antisocial among you: They're GREAT at email. They called when they were en route, called when they were here, called when they were done. All quoting was done through the email and I didn't have to drive anywhere or wait in a lobby. WOULD RECOMMEND!

Thankfully, Portland is not ranked high in terms of violent crime. However, when it comes to…read moreriff-raff and car break-ins, we're in the winner's circle. Portland Glass was the second business I called, the first said they didn't have the needed window in stock. A simple call to the dealer would have yielded the solution. The person who handled our initial inquiry was patient and his follow-up was excellent. The wait time was just one day. I received the much appreciated call that they would be 1/2 hour late. The duo who arrived in a newer long van were nice, courteous and professional. That is, it wasn't a disbelieved guy in a 1980s clunker. The entire job took less than one hour. Here's a TIP: better to park the car with the broken window in your clean driveway so they can vacuum all the pieces inside and out. Unfortunately, I parked it on the street so some of the pieces fell into the wet leaves. I had to clean that up which was my bad. I highly recommend.

Repairs not done right, Insurance company fought doing it right. Lights on the dash still not…read moreworking after some puke tried to steal my truck. So much for that guarantee of pre loss condition. Looks like I'll take to my mechanic and probably do a small claims suit.

Poor customer service. Very rude to clients. You just a number, not a name They don't really go…read moreabove and w

I first had John with Sphinx out in 2022, when he was able to fit in a repair for my Chevy window…read moreregulator on short notice. He is super professional, offers mobile service, and had a fair price. I was able to talk with him on the phone, and we had some follow ups by text -- he made the whole process of getting my car window repaired very easy. I would highly recommend his work. Fast-forward to 2024. He came out to look at my wife's Audi, which had a small leak which we noticed when we would get a car wash. He walked me through the options, and we eventually decided do hold off on doing any major work. A repair service who advises you when you *don't* need to do something right away is really the most trustworthy kind of advisor. I'll for sure be going back to John/Sphinx for auto glass repair work in the future.

Great response time from my initial call, came to my location the next day. Superb service with a…read morenice quality windshield & rate, thank you John!

I had such a great experience with this company! They were incredibly quick and efficient, and the…read morewhole process was so smooth. They were able to get me in the same day and even came out while I was at work, so I didn't have to miss any time -- which I really appreciated. They did an amazing job cleaning up afterward, and before they left, they made sure I checked that the window rolled down perfectly with no issues. Everything works great! Highly recommend them if you need your window replaced. Professional, fast, and super convenient!

You have ample choices for glass repair and replacement in Portland, most only do one or the other…read more Some I called were three days out, these guys were able to come over within two hours! The installers were cool and relatively fast, they cleaned up nice. Price points were in-line with others. Communicating with the dispatcher was a bit easier than with their competitors.