Spent the weekend doing my research. Went out and prescreened vehicles on a Sunday. Showed up on Monday to BUY one of two. "Hopefully your not expecting the internet price, because they are all wrong." After, I told them I had been looking online and wanted to test drive two vehicles, after I test drove. Why did you waste my time? No respect for time and they don't respect their own prices. $8k more almost a 20% difference! If you don't know how to work a website and the internet, it's time to upgrade management. In addition, they were both brand new vehicles, and one of them had spilled sticky stuff in the back and over 200 miles - probably from staff taking home the new cars instead of used... GME broom Dodge you've lost your professionalism and self respect. read more

Glenbrook Dodge Chrysler Jeep - Proof they can't work a website and don't honor their prices. - Car Dealers Near Me - Fort Wayne, Indiana

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If you enjoy spending thousands on a car that immediately needs a transmission and a new engine, and then a manager avoiding you, Glenbrook Dodge might be your dream destination. I bought a used 2016 Ford Escape SE from this dealership in December 2024 with only 78,696 miles. Less than 6,700 miles later, the transmission was replaced, the engine failed completely, and the car was out of service for over a month for both repairs because of sandbagging from the warranty company and dealership. I also purchased a "Platinum" warranty through the dealership which turned out to have a cap equal to the vehicle's sale price. Translation: the warranty ran out before the car did within 7 months of purchas. After doing some digging, I found that a previous customer had complained about the car smelling like gas, and Glenbrook's own service department did a valve cover gasket repair just one month before selling it to me. That little detail wasn't mentioned at the time of purchase. I've reached out to Ryan Tuttle, the Sales Manager, multiple times. No response. Apparently once your check clears, communication stops. If transparency, accountability, and basic customer care are things you value, I'd recommend buying elsewhere. Glenbrook Dodge sold me a car that's spent more time in the shop than on the road and so far, they've shown zero interest in helping fix it. read more

We purchased a vehicle from this dealership and had it delivered. All loan documents and purchase agreements were signed by both parties. A week later, we were contacted and told that the price had been written incorrectly by $4,000 and that we needed to sign new paperwork to reflect the higher amount, because the dealership had submitted that higher figure on the title work. While I understand mistakes happen, we reasonably relied on the signed agreement. The payment schedule we reviewed matched what we expected, so we assumed numbers were adjusted within the deal as dealerships often do. Additionally, the vehicle was delivered with undisclosed body damage. To their credit, they offered to repair it. After consulting legal counsel, we chose to return the vehicle and requested our trade-in back. The general manager, Ryan Tuttle, assured us our deposit would be refunded once the dealership's vehicle was returned. That vehicle was returned on Friday, 9/26. Despite repeated calls, texts, and voicemails, we have not received the refund, nor has anyone followed up. While $500 may not mean much to a large dealership, this situation has cost us time and money for a car we no longer own--including tint deposits, custom floor mats, and attorney fees. More importantly, it reflects a lack of accountability and integrity. Professional tone alone does not make up for broken promises and failure to follow through. This experience is exactly why car dealerships struggle with reputation. Based on our treatment, I could not recommend doing business here. Buyer beware. read more

This place is ridiculous! They don't not wanna talk to you. Eill not contact you. I been waiting 3 months for computer in my jeep. I bought it there it's under warranty! And still they will not get back with me. I do not recommend dealing with this place ever ! read more

I don't recommend this business for service of any type. But if you do go there, make absolute plans to demand a written estimate of all services you want and have every service outlined on the estimate with a corresponding price listed. I failed to do that and, in my opinion, was charged about 3 times the amount that I would have paid elsewhere for the same parts and labor. I'm not complaining about the quality of the service, but the price was out of line. read more

RUN AWAY! My salesman said last night 11/11/2024 your truck will be there at noon when you get here i was going to BUY! 1 hour 20 minutes on 11/12/2024 i was there! he said SORRY the Manager is going to send that truck out to get LIFTED, you want to buy something else? i have BOUGHT 4 Other Vehicle's from them, NEVER AGAIN will i step on there Lying Cheating 2 timing crooks Lots, My wife told me NOT to go!. them have done Me and MY Adult son wrong before! and i sent him there, he rubs that in My face also! john baer read more

They are dishonest. Glenbrook Dodge Chrysler Jeep charged double on the bill for a water pump and refused to refund me. They accepted a work order from a person who had borrowed our jeep for a couple days but did not return the jeep for over 4 months. We the owners, did not authorize the work to be done in the first place. When we got the jeep back, we took it to our mechanic to have him make sure the work was done. Our mechanic pointed out to us that we were charged twice for the water pump. The person that I spoke with in service, who refused to refund the overcharge, said he would only pay it to the person who signed the work order. They knew the jeep did not belong to that person because that person told the mechanic, a veteran, who worked on it that it wasn't his car, that it belonged to my son, also a veteran and lives in Greenwood, over 140 miles away. Glenbrook Dodge Chrysler Jeep called me and took the payment from me over the phone (a 317 area code), so they knew who the owner was and where we lived. read more

I worked there for many years. Quality dealers. They do a great job in service. They will always fet you the best financing of you need it.

Chris shively does a wonderful job and fun to work with ! Makes car buying EASY! Quick to respond answered all questions! He is an asset for sure! read more

Glen Brook Dodge sold my mentally handicapped son a vehicle, wrote him an insurance policy through ROOT Insurance and ALLOWED him to drive off on his own. he is trying to live on his own, so I had no idea he was doing this. he failed the written test for a drivers license, which he does NOT have, and has NEVER driven anything but a riding mower. when he brought it to show me, I made him return the vehicle. NOW, instead of trying to make this right, Glenbrook Dodge is FIGHTING me every step of the way. THAT in itself tells you what kind of DEALERSHIP this place is. if you spoke to my son for a few minutes, you could TELL he is MENTALLY HANDICAPPED. I DO have, and PROVIDED a copy of my LEGAL GUARDIANSHIP papers, carrying the US COURT SEAL, and SIGNED by a JUDGE. they are refusing to accept that read more

DO NOT BUY ANYTHING FROM GLENBROOK DEALERSHIPS. ONCE YOU BUY, THEY DON'T CARE ABOUT YOU. Do not buy aftermarket vehicles from this place. We got a brand-new Jeep Wrangler from the LOT that had upgrades installed on it. The Dealership sold us the vehicle, but never verified the work that was done to the vehicle. here we are a few years later and the 3rd party failed to install a bracket to support the rear tire mount. Now our rear door has slowly cracked into pieces with every bump the vehicle has hit. Now the door won't close because it has deteriorated so much over time. THEY REFUSE TO FIX IT because we didn't catch it soon enough. DO NO TRUST THIS DEALERSHIP. THEY ARE SHADY and obviously do not want return customers. WE DIDN'T FAIL TO CATCH IT, THEY FAILED TO CATCH IT PRIOR TO SELLING IT. read more

Aaron and the team there were amazing! It was so nice to work with people who made it fun, easy and a painless process. These guys were all very helpful and very easy to talk to, express your concerns to. They explained every step of the process, several times. They have my business for good! read more

Edit:. The service manager reached out to me after I left the review below. He has apologized and has done his best to make things right. I am happy with the outcome and am raising my review from a 1 star to a 4. The only way it could have been a 5 is if this issue had never happened. With that said a few additional thoughts. 1. I have corrected my original review. I said the online booking showed $199 for the transmission fluid and filter, that was incorrect. It was $279, my mistake as I was going from memory when I put $199. 2. According to the service manager these prices are set by Chrysler, not the dealership. My best guess here (and this is just my opinion/guess) is that $279 is the competitive price that someone set (Chrysler or the dealership doesn't matter) but what they charged me was the "book rate" for the labor portion of the service. For those that don't know all dealerships have predetermined hours that a job should take. That is what the manufacturer must reimburse the dealership for on warranty work and recall work. The actual time to do the job can be WAY different though. The book rate for my transmission work may have been 2.5 hours for example, but in reality it takes a skilled tech less than an hour to complete the work. Glenbrook is not the only dealership to blindly charge book rate (if that is what happened), they all do it, and it is why I normally don't take my cars to the dealership for anything other than warranty work. Final thought, they made it right so I will go back, but I still generally stay away from dealerships for non warranty work. If they start charging fair market price for service instead of what I assume is book rate I would go to them more often for non warranty work. Original (updated to correct my pricing error): Made an online appointment for a transmission filter and fluid change as well as to have a recall completed. The online price for the transmission fluid and filter was about $279 but we will call it $300. There were no envelopes to put my keys in when I dropped it off the night before. Although I entered my phone number online they did not have it to call and tell me the status of my car. The worst was the price. The "$300" transmission filter and fluid change was over $500! No additional work was completed. No, I did not even ask about it. If this is the game that you are playing I am going to pay and leave. You will never get any of my money again for service or a vehicle so I hope it was worth it to screw me this one time. No wonder people will not go to dealerships for service. read more

Absolute garbage. They delivered a 2010' Disney journey by the time it got here the tranny was shot! Lies lies lies! And I'm a good man who traded his car and nearly a month later the financing didn't work and they had sold his trade it! He sued them and won! Don't be tricked can't act Grote! read more

I tend to stay away from dealerships, but they were the only one with the part to fix the car. They tried to tell us that we needed to pay $1000 extra dollars to replace battery and alternator. After the battery was charged, we had them rechecked and neither were bad. They did not reconnect the hose on the air filter housing and somehow cut the line to the washer fluid. We knew something was up because the car responded to a jump almost immediately and there were no issues with it prior to going in. Then, trying to use the washer fluid and it not being an issue prior to it going in. It was my mother's car and they probably thought me being female and her being a gullible senior citizen... shame on them. Both of us have had jobs working on cars in the past. Would not return. read more

I traded in my Jeep Cherokee for the same year Pacifica van and didn't noticed until I drove it off the lot that the headlight was malfunctioning. I took it in to get serviced and they didn't have the right parts to fix it. I initially gave a bad review because it had weeks and I had no news about a part or anything. Thankfully Rob in parts got on it and got it all squared away quickly. Thanks Rob! read more

Did a great job! Professional and timely with my oil change and repair.

Let us start with the good. It was very clean, always greeted at the door, and the receptionist is the nicest lady. I do appreciate these things. This wa s the worst car buying experience of my life. I will never go back or refer anyone to them. I am not going to go into a whole bunch of details, but I will say I took a vehicle home to only have to return it. Before you buy from any dealership SHOP AROUND!! read more

The absolute worst experience I have ever had at an auto repair shop. They will not take your calls after you drop off your vehicle. It will take them 7 hours to do one diagnostics check. When you attempt to schedule an appointment to finish the repairs, they will not return your calls. They are not worth your time or money. Go literally anywhere else to get your repairs. read more

Worse repair shop I've ever dealt with. They did a warranty replacement on out vehicle for a clock spring. Soon as we got it back rmtje dash gauges would intermittently go haywire and had electrical issues it never had before. Contacted then tech said yeah it sound like we have sone wires touching or not pushed in all the way. But if it not out fault you will have to pay the diagnostic fee. Drop the jeep off for them to check everything on the jeep but what it was there for and not even know about electrical problem then tell us well it was fine while it was here so idk what tell you but we diagnosed two separate ilsystems so you owe 2 diagnostic fees. Wtf so u didn't do the only you were suppose to do and chatmrhe fir doing thing we didn't ask for. So now 260$ later jeep is still messed up and we gave no idea what it is. Wasted money and time stay away from this shithole. They'll steal you money and not do a dam thing to fix or own upto their mess up. read more

Salesman was ok but when it came to picking up the car. I got push back from the people about cleaning and topping off the gas.

I don't usually write negative reviews. But I hope no one else has the experience we did. This might be a good place to buy a new car. They have a big inventory and the sales staff seems friendly and knowledgeable. We bought a used car. A few months after buying it, it stopped at an intersection and wouldn't restart. After consulting a different service department and looking at Carfax, it seemed like the issue might have been preventable. Long story short: I contacted Glenbrook by phone and letter, asking them to look into this. I was told that Carfax had made an error. I'm frustrated that we spent a bunch of money on a used vehicle with under 40,000 miles that broke down and cost $800 in repairs and $100 in towing so soon after it was inspected and purchased from Glenbrook. It seems suspicious that they say CarFax made an error. Also, the business manager went through the paperwork really quickly and sold an extended warranty without my husband realizing it. My husband was able to go back later that day and cancel it. But, I think the staff needs to be more clear in the future about pricing so people don't buy these warranties without realizing what they are buying and how much it costs. Also, we were able to refinance and get a better interest rate. Check the rate you are paying on your loan. read more

Terrible service. My boyfriend dropped his car off two days ago and no one has called with an update. After he has called they still haven't let him know what's wrong and say he can't have a rental. I have much better service at Belle Tire and any other place I've gone to since I started driving 17 years ago. read more

I'm a girly girl, so cars generally don't excite me. I'm currently reconsidering this. I have, as my "I like to move my own stuff and loan my mover out", a 1995 Dodge Ram long bed, I call her Red due to her hue and feisty spirit. She's always been faithful, true, and ugly, sorry Red the truth hurts. Recently Red started having issues, I had to take her into Glenbrook Dodge service center for a little "me" time. The professionals there were friendly, engaging, knowledgeable and never overbearing. I appreciated their honesty and earnest desire to get Red back in top condition. When it's time to let Red slip away, I'll be there to pick out my next "let's make moves" truck. Courtesy and honestly make all the difference. read more

Real helpful when buying . But NO help after you buy will not back warranties. New 2014 ram lifted will not back no custom work on truck that they installed lift ,wheels,side step. We bought this truck1/15 and took in 3/16 for 3 recall plus wheel stud they refuse to fix wheel stud . Because I didn't rotate tires 10000 miles !!!!!! read more

Glenbrook Dodge Chrysler Jeep - Car Dealers Near Me - Fort Wayne, Indiana

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Test drove a 2017 Jeep that my wife really wanted but a warning light kept popping up and we asked about it and they said it was nothing but it was. Lied right to our faces. I sold my Chrysler car right after this and bought a Mazda just so I would not have to ever go back there for the rest of my life. read more

My girlfriend bought a car from these crooks. The salesman took advantage of her. If i remembered his name i would post it. Shes never bought a car from anyone so this was her first purchase and she did it all herself. She didnt know what was good or bad and the guy sold her a car for 16 grand when its only worth 3500 today even though there isnt anything wrong with it and it still only has 85k miles on it. The interest rate is 26%! Shes upside down in this car because he took advantage of her. She still owes 8800 on it. Its been 3 years. Do not buy from here unless you want to be stuck with a car that isnt worth crap that you'll be paying on after its no longer driveable. read more

We bought a teen ram 1500 and traded in our 4Runner. First of all, they gave us a low ball deal on the trade. Whatever. Secondly, we were told we would get payments pushed back 90 days and a free oil change for the first time. Payment were due the next month. I had just made a payment on my 4Runner when we traded it in so I got no break in payments. Also not a huge deal just sucked when we were expecting something different. Call to make our oil change and are told the first one is NOT free of charge. Then they took almost a full month to send the 14 day payoff on my trade so interest accrued. Called my bank and they explained it. So I call the finance dept back at Glenbrook and explain it and they say they will call me the following day after they see what's going on. A month later I get a call from him saying they are passing those charges onto me bc it was something I did (a lie!) and that If I don't pay it, they will send it to collections. I will NEVER buy a car here again and I will NEVER refer them to friends and family. They are awful! read more

I wish I could give 0 stars... if you want a quality experience to buy a new Jeep, go to O'Daniels. (I bought my last 2 new Jeeps there over the last 15 years.) I only went to Glenbrook because they had the exact Jeep (color, model, options) I had wanted. I leased a new Jeep - Tier 1 credit score - and it was still the WORST CAR BUYING experience ever. I don't even know where to begin... The general manager that's on the commercials is the one I had the most issue with. But in the beginning, I had the nicest salesman (not the GM). He spent hours wheeling and dealing. Handed them my keys to the car I was trading in, and they had my keys for over 3 hours. Made the deal without even looking at it. (Gave me way more than it was worth, which made me laugh.) When they went out to drive it to the back after the papers were signed, the GM lost his mind in the parking lot, which annoyed me. I can't help it if the service techs didn't look it over. That's on them. That's YOUR staff, not mine. When I went to the financing department to sign the papers, the guy asked if I wanted the extended warranty, I told him no. He said, "You're going to buy this and the last year you're leasing it you going to drive it without a bumper-to-bumper extended warranty?" (This was clearly his "sales tactic" to upsell the "unknowledgeable woman.") My response: "Wow, if you think a 3-year-old $35k Jeep won't be reliable in 3 years, then maybe I need to go home and give this deal more thought?" I think his backtracking (beep-beep-beep) was audible in the parking lot. The worst was a week later, the GM (from the commercials) calls me out-of-the-blue, and asks if we can add my husband to the lease. Chrysler doesn't like the deal they made. I told them, "No, we don't mingle money." He argued with me, like he knows more about my personal financial situation than I do - saying there was "joint stuff" all over my credit report. I told him to pull out my credit report and give me one example. Silence. He said he didn't know what he was going to do. I told him best of luck because in his panicked, I don't know what to do call, he confessed he had already sold my trade-in. He hung up, and I thought the conversation was over. It wasn't. He kept calling me back over the next few days, leaving voicemails because I wasn't answering the phone for him, pestering me to come in and "renegotiate." I had copies of all the paperwork, signed, sealed, and delivered. What kind of car dealership makes a deal and then wants a do-over? Seriously? The GM was the one that approved the deal the night we drove away. It was his signature on the loan docs. It is the most unprofessional experience run by people who don't have a clue what they're doing. Tried to argue with me about how my family handles money. They are the epitome of why people don't like car salesman - shifty, fast-talking, and not professional. If I was the owner of this business, I would be embarrassed by the unprofessionalism. I know I would be. read more

I guess you can't put zero stars on Yelp. I wish I had the space to write everything they did while I owned my Alfa Romeo (faulty install of my sunroof-twice, etc) but there isn't enough room. I specifically downloaded Yelp to tell people not to trust them or go here! They will do things to screw you over and claim they "didn't do it" and it was "your fault." Their service dept will cost you more money than the cars worth. Personally go to Mercedes and pay a couple thousand more for a CPO. You will actually save money in the end by owning a quality vehicle and getting awesome service. Don't say I (and thousands of others in Ft Wayne) didn't warn you if you decide to go to Glenbrook! read more

I never leave reviews but I must. I bought my 2019 Fiat 124 Spider in May of 2019. Buying my dream car went okay. It was rushed and I never had a Fiat person introduce me to the car. After the purchase I was ignored by my finance guy over several questions and a missing cup holder took 2 months to get. A salesman just pulled it out of another Fiat to get it to me. I had 2 good oil changes and then my 15K service. I had to ask for my car after 25 minutes and I opted for my front window to be cleaned instead of a car wash. That request was ignored. So at this point I'm thinking that Glenbrook Dodge was capable of basic greatness and attention to detail but just seemed to miss it Every tim. I got home and noticed that the oil change sticker was incorrect. My car has 15K on it but the sticker said 96K. This to me, shows like my previous experience, that no one is managing the details. If they are getting the obvious wrong, often, then what else do I need to worry about. Details matter when it comes to anybody's vehicle and family. I will be driving to Indy from now on for all my service. For me, getting my car serviced and dropping a dime to feel great in my car as I leave the lot is important. I want that feeling that my car is a little newer, a litt read more

Parents bought a car this week. went back to pay for it a couple days later, was told a what to pay - when I found out - I said why did you pay more then the agreed upon amount. I called and got a Tim in finance who was crappy to me about how they are not a crooked company and such and I said you are if you charge more then the purchase agreement. Told him check was stopped and we would re-issue the correct amount. He said - well if they charged more then agreed you would have gotten a check back, or they could have added something - I am like nope - nothing added - I'm like yeah right - when in a year. Watch your purchase agreement and what you pay to make sure they match - Unfortunately parents are older and need help. They love the vehicle - just didn't' like how there were treated. When I called I was not treated nicely either - so I got snotty back at them. Matt the sales person was very nice...its the finance/end of deal that was not a good experience. this was Ft Wayne, Indiana - not sure why it says CA by the review. read more

If you are looking for a new car I would never refer you to Glenbrook. Here's my experience: Found the truck I wanted know worries. Got to the finance office and that's where the whole thing went south. I stood up twice to walk out. But I didn't shame on me. Hit me with 10% interest rate. So I said no worries I will go refinance at my local bank. So I did. Now in doing this. I cancelled the over priced extended warranty and the gap coverage. So now Glenbrook owes me 5000.00. I was advised that it takes 8 weeks to get my refund. The deal was done on 14 May and Glenbrook requested me to give them a 10 day payoff which I did. Well they finally paid the loan off on the 10th of June. Well when it came time to issue my refund check they deducted the additional interest incurred because they failed to take care of their obligation in a timely fashion. It was only 161 dollars but it is just bad business. The deal is done. They did what they think is right. I have a Dodge truck I love but it can break today and I would trade it before I would ever walk back in that dealership. read more

Kory and Joe did a fantastic job answering all my questions, went over and beyond the normal customer service. They are a real asset to the dealership. I highly recommend you ask for them personally when shopping for your next car at Glenbrook. Thanks guys, I really appreciate your help! read more

I walked in and no one pressured me into a purchase. They never once tried to get me in a vehicle I didn't want. The finance department worked out a plan and followed. Thanks for the new vehicle. Talk to Kegan he will ensure you get in the vehicle you want and will be straight forward with you. read more

I used to take vehicles here and had some questionable experiences in the past but decided to give them another shot for some very straight forward warranty work. If you value your time and appreciated good customer service then I would encourage you to go somewhere else for your service needs. They had my vehicle for 3 days for items that should have taken less than a day to complete. I had many terrible experiences in those 3 days that are too long to write here but I can promise you that I will never take a vehicle back to this dealership. I would drive to another state for service before I went down the road to this location. read more

I brought my Journey in a few months ago to have a recall done on the air bag. I did not even know about there was a recall until I called the dealer. I did not even have the light on. I scheduled my car to go in a few weeks later and picked it up after around 5 hours. I turned my car on and the safety restraint light came on. It was not on when I dropped it off so I went in and asked the service advisor about it. He told me that it was something totally different that it was nothing the technician did and it would cost me money to do a diagnostic test on it. I told him again that it must have been something they did because the light was not on when I dropped it off. He basically just laughed at me. I took it to my local guy and he told me that the restraint was not communicating to the module and unfortunately they could not help me because the dealership only had the equipment to fix it. I told them I was not going back to Glenbrook Dodge. I went to Auburn.....Shepherd and told them what happened. They took my car in at no charge and told me the fuses were not pushed all the way back from when the recall was done. I left Shepherd with a fixed car that Glenbrook messed up. I will no longer do any business with Glenbrook Dodge and I have been telling everyone to stay away from them and to go to Shepherd. read more

I would never do business here. Purchased a challenger which was way over priced I found out I was pregnant a month after I bought it and then went to see about trading it for a bigger car. The sales man said we couldn't since the value of the car was less than what we owed...only after 1 month the value dropped $8,000 how is that even possible! I will never ever buy a Dodge....worst car out there. After I purchased the car the people there were just not very helpful at all read more

Okay so from the very beginning of dealing with this dealership it started off rocky. We were lied to during the process of buying our 2017 Jeep Renegade. Then when I brought my Jeep in because the back window sprayer wasn't working they ended up breaking my clips that hold my back plastic panel onto my trunk. Along with getting the back headliner greasy. Brought it back they cleaned the headliner and said they fixed my plastic piece. But they didn't. I went back to have them fix it again because every time you would lift my trunk pieces would roll around. Well they ended up breaking 4 clamps and I had to drive around with the plastic piece hanging off for 5 days while waiting on the parts. I come back to have them fix it and do an oil change and tire rotation. I had left there and hit the road for a cross country trip less than a week later and my Jeep breaks down not once but twice. And..... they didn't put the plastic back on correctly and there's rattling. I feel like this dealership could care less about what they do. There's no quality of work or pride in what they do. And it's absolutely ridiculous. The women in the service check in have always been super rude to us and very unprofessional. I definitely do not recommend this place!!! read more

LT (salesman) was awesome!! I appreciate his hard work and attention to getting the deal done! But look out for the Finance office guys!! Don't let them "trick" you into a extra stuff you don't need! read more