Got 2 telcel sim cards before Mexico trip. Was assured I would be able to activate and add a plan…read moreonce in Mexico. This morning I arrive in Mexico, and the sims are invalid and expired! I had to purchase new ones. I am a frequent traveler and know what I am doing. I was assured these SIMs would be ready to use in Mexico, I made very clear why I was purchasing. I would hope for a refund at the very least. I'd also ask the store owner to not promise what they can not deliver to prevent future customers from having similar problems.

This place is awesome! My screen was completely shattered on my phone and in one hour it was…read morecompletely repaired for an exceptional price! this place saved my life!

I've been a smidge skeptical going into T-Mobile stores in general. In my experience, getting new…read moretech can be tedious. The T-Mobile expert I worked with today, his name is Franz, he was very patient, answering all my questions. He was knowledgeable, and a kind person! The store manager was nice as well. They had all the things I wanted to order there in stock, which is always a plus. I recommend this T-Mobile location.

No review needed. But Karla!! Go to her. Thank you for the hospitality. She is amazing and took…read moretime for what was needed. Amazing customer service. If I can I would give her like a 10. I would definitely vouch for her. Not joking.

Today was my first time at this aTT in Pinole and have to say Parris was phenomenal. Before I boast…read moreabout him and the quality service my father and I received I need to mention about the other man who was working who seems to have this cocky attitude about the job. Jesse, I saw your name tag, I wasn't very fond of the way you treat your staff nor customers. Here was my experience. We walk in, Parris greets us, and asks how they can help. We start getting set up with a new phone upgrade, and just chatting about what I want in a phone and what I'm looking for. He suggests the new iPhone we like it. Goes to check the timer on the safe and there's a lock on it for now. Since they have the timer safes with the phones no worries we have time, now we are talking cases he shows us where the cases are and he leaves us to go check on some stuff. I'm looking at cases with my dad it felt like not even a min passed and I hear "PARRIS GO HELP THEM WITH PHONE ACCESSORIES AND STUFF" I get up and look over and say "we are good he was just here" look over at parris and gave him I'm sorry he's talking to you like that and the why is he rushing us right now look. (Mind you it's like 11 am give or take) Anyways, we get back to our sale. A new customer comes in and Jesse is working with some customers, and Parris greets the new customer, and Jesse greets him on a first name basis. Both say they will be right there. Jesse finishes first and goes to greet the new customer. Chats with him a bit, then says okay well Parris you're almost done right, he can help you cause I don't do cellular phones. Parris also while Jesse is pestering remains calm and like he's used to this, and still handles the sale with us wonderfully. Customer service isn't just when you're talking directly to the customers Jesse.

Never go to this store ever! The new manager. The old…read moremanager are all the same. They are not able to help you because they are not an OFFICIAL AT&T store. It's better to just drive to Richmond store . At least the Richmond store can help you. And look into your account. FYI- The Pinole store can't help you. They will only SELL to you! Do not go to this store. EVER.

Nico was great! It was so kind of him to come to our home to help us with our TV and internet. He…read moredid this after he got off work. God bless him!

They are very helpful and try to save me money. Very nice people. I talked on the phone with Nico…read moreand Perla helped me in the store. They are both great!

Came in yesterday trying to figure out issues with my PC and Ron helped me out both times I stopped…read moreby. First was for a quote, second was because I needed Windows installed onto a USB since I didn't have another computer available. Ended up fixing the PC myself, but he still took the time to answer questions and point me in the right direction instead of trying to force a repair on me. That type of honesty is rare now. Real cool dude and patient the whole time. If you're trying to troubleshoot your own setup but still need help with software, installs, or just somebody knowledgeable to point you the right way, I'd recommend checking this place out.

Great service center reasonable price. I change my mind once after I asked him to do something and…read morehe did not charge me anything.

Had a great experience with Total Wireless!…read moreCalvin couldn't have been more helpful from the beginning & than due to my late returning...I met Richard & really appreciated him also! Quality & pricing was excellent! So glad we switched from Metro!!

I was with total Wireless for 4 years. I had to purchase a new phone because my other one broke…read moreonce I got that phone and activated it I no longer received my data even though I paid for it and had already paid for extra data and I didn't get it either. My biggest complaint is when I called to get my account number and the pin number I needed to change to a different carrier they did not want to get it to me. I spoke to three different people it took over 2 hours of my evening after A hard Day's work. I was crying I had a asthma attack while on the phone with these people, but they did not care they wanted me to stay with total Wireless and offered me a cheaper plan (although I wouldn't be getting any data I would be paying for the data) I begged them for a number I could call so I can make a complaint on them and they refuse to give it to me so after the two and a half hours I was on there to get my bloody account number and pin number I needed to change companies I wanted to make sure I let the world know that total Wireless sucks. If you pay them money for data and you don't get it you're not going to get your money back you're not going to get an apology if you're crying and have a asthma attack in front of them they're still just going to sit there and go on about the big deals I can make you in the future. Please if anyone reads this do not go to Total wireless Verizon!!!!!!! I gave them one star because I had to in order to post this

Great place for any Phone repair New batteries or new…read morescreens wet phones Etc. Good prices and easy to find. A hole in the wall for Quick repairs and big savings. Súper Recommended.

Easiest Transaction ever, Contacted them for a Quote on Yelp, within their response time I had a…read morePrice and all information needed to have my iPad Screen Fixed. Showed up to Window, Greeted with a Smile and 45 min later. Like Brand New! Price was affordable and like I said Easy as 1.2.3. Let's hope my Kid doesn't step on her iPad again, but if she does this is the Spot for Repair. Thank you!

It never ceases to amaze me when someone on Yelp (invariably someone who doesn't post reviews…read moremuch)* posts a 1 star review and gripes about their negative customer experience--and then I go have a 5 star experience. I went here to sign up for new service and purchase a new phone right before Christmas, right in the midst of the holiday rush. The first day I went and had a number of questions about the program. The service representative (Rachel) and her colleague both were courteous and helpful. The next day, I went back--the same CSRs were there and remembered me. This time, the store was pretty busy but they acknowledged me and let me know they would help me shortly. I saw the CSRs juggle multiple customers with professionalism and politeness. When it came my turn, Rachel signed me up and everything went smoothly and quickly. The current staff should be lauded, not chided, for their customer service skills. * Pro Tip: When you see a 1 star review, take a look at the reviewer's page. Oftentimes, you'll see that the reviewer usually posts negative reviews. That should tell you something. That is not to say that all 1 star reviews aren't deserved (like Farley's and Mariposa Bakery--whose customer service is pure trash and deserve less than 1 star), but take a close look at who's reviewing a store when deciding how much weight to give the review.

My cell phone crashed and needed repairs or replacement. I went to the E.C. T mobile store by…read moreIhop. Got there at opening, had to wait a bit​ as I wasn't 1st. Paloma was the sales person helping me. Paloma told me " you don't have insurance, you'll need a new phone" Not what I expected, but OK. Paloma was great with her technical skills, I repeatedly told how grateful I was etc. My visit was lengthy because all the passwords I needed were in my old phone and unavailable. She did another of alternative things to get me up and running. We were almost through when a new customer came in, interrupted us and asked for a screen protector. Paloma quickly dropped her focus on me an proceeded to help this other person. I looked at Paloma and said, finish with me, we're almost done. Paloma answered, I don't get paid to help you. The other customer got upset and started quoting racist s--t at me. I told the customer, you don't understand, there are 4 other men behind that door, and she won't call them because she wants your sale. As my voice got louder, all these men came out from the back office. No one said anything, including the MANAGER! The customer apologized to me and said now she sees what I was talking about. I left. The next day a I get a text from T mobile "your insurance has been cancelled" I get another text " Your new insurance is activated" Paloma had canceled my insurance so she could get credit for selling me: new insurance, new bundle which had a tablet and on going service, and a new phone and case!!! I called T mobile immediately, they apologized,that should have never happened, we will escalate this issue. I told the person on the phone: I hold PALOMA and the MANAGER responsible for all this! T mobile told me to not go back to that store. I will never have PALOMA help me again. I