1. Global Eyecare Optometry

    1. Global Eyecare Optometry

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    San Jose, CA

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    Global Eyecare Optometry

    4.7 (96 reviews)
    Closed 10:00 am - 6:00 pm

    By appointment only

    Updated 2 weeks ago

    Services - Global Eyecare Optometry

    Eye exams

    Eyewear fitting

    Retinal imaging

    Global Eyecare Optometry Photos

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    Recommended Reviews - Global Eyecare Optometry

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    Reviews With Photos

    Dr. Helen Cheng

    I've been a patient here for about 8 years now, and I've seen both Dr. Melissa Lau and Dr. Helen Cheng at this location. However, I'm choosing to write a review now in light of all the wonderful precautions they have taken during the COVID-19 pandemic, and as a healthcare provider and small business owner myself, I think businesses like these can really use our support during these financially hard times. I usually go for a routine visit despite having LASIK done 4 years ago, but I've also been for two emergency visits. They always respond quickly and promptly, which was very much appreciated in my emergency situations. Since the pandemic has started, it's only ever been just me and the staff in the office during my appointment time. I never had to cross paths with another patient. They cleaned and disinfected all equipment right in front of me, and face masks are required at all times. They also took my temperature upon entry, and I was asked to proceed straight to the sink to wash my hands with soap prior to starting. Their forms are all electronic, so I don't have to worry about sharing pens/papers/clipboards with anyone. I love their texting feature for appointment reminders and forms also. I came for my appointment during my lunch hour so it was a tight schedule for me, but everyone was super mindful of getting me seen on time and back to work on time. I want to end with a huge THANK YOU to you guys for being open during the pandemic and for providing essential care in a very safe environment. I appreciate all the precautions you have taken to keep your patients safe. See you again soon!

    Crystal C.

    I've been going to Dr. Helen Cheng at her San Jose and Pleasanton offices for many years now but wanted to leave an updated review. The team at their San Jose office (Donna, Nancy, Dr. Juang) is always super friendly, knowledgeable, and helpful. I could not be happier with my new Tom Ford glasses! My prescription is really, really bad but Global Eyecare managed to make me want to wear glasses again thanks to these glasses. I've had glasses made at a different office where the lenses was completely off (they'd make my eyesight warped and made me feel dizzy, but I've never had that problem here). Dr. Cheng also has a great selection of brands and styles for glasses/sunglasses, and their turnaround time is very quick. I would definitely recommend global eyecare if you're looking for a great optometrist team!

    Got myself a pair of Gucci. Love it.

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    10 years ago

    Business owner information

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    Helen C.

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    Page 3 of 3

    Ask the Community - Global Eyecare Optometry

    Review Highlights - Global Eyecare Optometry

    Helen takes the time to answer allll your questions and you can tell she cares about her patients.

    Mentioned in 15 reviews

    Read more highlights

    Crest Optometry - I always like the same frames   #2023

    Crest Optometry

    4.6(249 reviews)
    7.1 miDowntown
    $$

    I've been a patient of Dr. Pham for several years. She is an exceptional optometrist in every…read morecategory -- knowledge, professionalism and perhaps most importantly, she takes the time to understand her patient's lifestyle, work habits, concerns, etc. and to ensure that her patient is completely comfortable and leaves the office with all of their questions answered. I am a person who asks a lot of questions when it comes to healthcare. I want to know the "why" and not just be told that something is the way it is. I also want to understand preventative care and the future roadmap -- what is causing something, what things can I do differently, what is the worst case / best case / likely scenario, how does my lifestyle affect things, etc. Dr. Pham patiently and comprehensively addresses these questions. Sure, good optometrists should be knowledgeable but that is the baseline requirement in my opinion and better optometrists demonstrate professionalism and good "bedside manner" so to speak. Exceptional optometrists add a level of client care, client education, patience and treats every patient interaction as one instance of a long-term relationship. Dr. Pham embodies all of those traits which is what makes her exceptional.

    The staff is friendly and helpful. I, along with my partner and son had an appointment back to…read moreback. I felt taken care of and informed. we are all excited for our new glasses!

    Photos
    Crest Optometry - This is #2024  Same kinda frames.

    This is #2024 Same kinda frames.

    Crest Optometry - My gorgeous daughter with her stunning frames!

    My gorgeous daughter with her stunning frames!

    Crest Optometry - This is my wife Sabrina and our dog FALA and I am wearing Prada glasses

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    This is my wife Sabrina and our dog FALA and I am wearing Prada glasses

    Vision Eyeglass Repair - He did a bad job no matter how he left the glasses

    Vision Eyeglass Repair

    4.9(431 reviews)
    4.6 miWest San Jose
    $

    Whoever came up with this business is an absolute genius!…read more I had two glasses that I had broken the frame and thought that was it. I really liked them and one was a very expensive frame. While at my optometrist I was recommended Vision Eyeglass Repair at 1144 S Winchester Blvd, Ste D, San Jose, CA 95128 Upon arrival, I found parking to be a bit challenging as this is a house. There is good ADA parking on the driveway. All business is done through a modified front wood door with an access window cut into it. The grounds are kept very clean and the business appears to be run by an older man and woman. I had a short wait, as there were two customers ahead of me. I learned that he tries to repair while you wait. The lady assured me he would be with me soon. Five minutes later I met the gentleman and showed him my broken glasses. He told me they could be repaired but involved repairing the hinges and other items. He gave me a price quote-which I felt was very fair considering the damage. I paid up front (they do take credit cards) and I told him he could have them for a few days. I came back a few days later and the glasses looked great. The lenses were clean, nothing was loose, the repairs looked great! I was so happy-that's why im doing this review. I HIGHLY RECOMMEND this business!

    There is a reason this wonderful business gets a five star review! They are friendly, helpful, and…read morefixed my problem other places couldn't! I was looking for a place to replace my lens on my pair of sunglasses. All of the businesses I went to either couldn't do it or ruined my frames trying to do it. Vision eyeglass repair was able to fix my frame AND put the lens in within a few hours! I would definitely recommend this business for eyeglass repair. Note BRING CASH. I don't think they take card.

    Photos
    Vision Eyeglass Repair - This is the reverse side of my filthy glasses.  Very professional welds.

    This is the reverse side of my filthy glasses. Very professional welds.

    Vision Eyeglass Repair - New bridge, better than the old one.

    New bridge, better than the old one.

    Vision Eyeglass Repair

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    Warby Parker Santana Row

    Warby Parker Santana Row

    4.5(163 reviews)
    4.9 miWest San Jose
    $$

    I've been to this Warby Parker location multiple times to get glasses and went in today to get a…read morenew pair. I'm always welcomed immediately when I enter and the staff is always super friendly. Today in addition to getting new glasses I also needed my prescription sunglasses tightened and they did that for me while I looked at frames. There's always so many frames to choose from and the staff can help answer any questions as well as give suggestions on styles. It's always a quick and painless process to get my new pair of glasses ordered and they ship them to your home which is nice that you don't have to come back to pick them up!

    I've been going to this Warby Parker for awhile as you can tell when I first left a review over 3…read moreyears ago. Last year, I came here, but I decided not to leave a review even if their customer service was bad. As I thought, maybe it was an off way. But today's experience was the same as last years. Today, I walked around to check out the merchandise. No one greeted me or asked if I needed help. I was in the store for about 10 minutes and no one checked in to see if they could help me. I love the eyewear of the brand which is why it is the place I get my glasses. It's wild to me that the same experience that happened last year happened today - no greeting, no one asked if I needed help. But the weird thing is they greeted other people and asked them they needed help. Two years in a row of no customer service is wild. I'm sorry, but it makes no sense there's no customer service when they have at least 4 employees in the store. Y'all are not that busy. One of them was even using the table in the center to do a few push ups LOL. Really I don't understand this location except they have no customer service here. Literally don't know why they ignore me here because they did welcome other people coming in. Is it how I look? I already knew I was going to get the same glasses from last year and my prescription is the same. Easy sale, but I suppose they didn't want the sale. I've been in here for 15 minutes now and even sat on the couch to see if anyone would help, but nope. At least, I had time to write this review. I'm just going to walk over to their other store in the mall. Didn't even realize there was a Warby Parker there. Not coming back to this location again.

    Photos
    Warby Parker Santana Row
    Warby Parker Santana Row - Antonio and Ella-- nicest people ever.

    Antonio and Ella-- nicest people ever.

    Warby Parker Santana Row

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    Global Eyecare Optometry - optometrists - Updated September 2026

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