I contacted five plumbers to get a free estimate for replacing the pressure tank on my well. Only two followed up to make an appointment to provide an estimate. The first estimate I received was way high. GoHero provided the second estimate, and it was a fair price. GoHero scheduled the work for the next day! The GoHero estimator and the plumbers who replaced my pressure tank were great. I was notified by phone and text when they were coming, and they showed up on time. They were very professional, and I'm happy with the job they did for me. read more

When my HVAC unit died recently, a neighbor highly recommended GoHero Home Services. I am so thankful for his advice. My initial and subsequent conversations with the Customer Service Representatives and the prompt visit and evaluation of my needs by the Service Technician, Jackson C. led to the quick installation of a new unit by very skilled, professional and personable Service Technicians, "the three J's", Jeff C., Jackson W. and Jeremy J. Not only do I have the security of a new, high quality and well- maintained HVAC system, but I am also delighted to now have access to the same quality of reliable service for my electrical and plumbing needs. I have joined the ranks of highly satisfied customers of GoHero Home Services and enthusiastically recommend their comprehensive services and top-notch professionals. AB Vanderbilt - June 2026 read more

Install ceiling fans on front porch. Keegan and Kevin were so professional the whole time they were doing the installation. i would highly recommend these two gentlemen for work. I will use this business again. read more

My 8am - noon window became a 3:18pm arrival. No care and horrible communication from Hero. I pointed out an item to a tech missing and he said no only 2 were in the estimate. After "completion" quickly wanted to be paid. I demanded to see the invoice first and not just him read it to me. Low & behold 3 pipe leaks were to be repaired. Made them get everything back out and complete the job. The quality, the attitude and certainly the professionalism has drastically reduced over the last couple years. We are looking to change our services moving forward. Really unhappy with hero. I'm a Vet -- they pump that but are losing us with poor service! read more

Exceptional service and consideration for my home. I use them for everything. Richie, the electrican, was great!!

Repaired a fluorescent light in kitchen area. Did something to the wiring and replaced the fluorescent tubes with a different type. Satisfied with the job. Thought the price was high at $200.00 for about 30 minutes time it took, but otherwise my problem was solved. read more

Beware their processing fees. I paid them $300 for zero work.... I requested and got an estimate for work. I had a lot on my mind, so when they asked if I wanted to put down a partial deposit to get the work scheduled I said "yes". It occurred to me later that I was waiting for another estimate so I asked them to hold off. I later told them I was going with someone else and asked them to cancel my payment. I was then informed it would cost me $300.... the charge was written in the small print in the written estimate... no one mentioned it to me until I asked them to cancel. Pretty poor way to handle your business. I understand processing fees, but they should have made them clear up front. Also, the company I ended up going with was 1/3 the cost..... Look elsewhere. read more

Very friendly and knowledgeable. We will use again. Came out the following day after calling. Explained everything.

Friendly, thorough service. Kevin and Keegan performed the service of my generator efficiently.

When I called to set up a service appointment I asked if they could come between 8:00 AM and 9:00 AM due to I was going out of town for the weekend and I was told that was not a problem and the tech would give me a text when he was 1/2 hour away. At 10:00 I called the company and I asked Courtney if the tech was on his way and she said she would reach out to him and get right back to me. After an hour I called again and told her that I needed to leave and did I need to be at the house when they came. She said no and I asked for the tech to take pictures and text them to me, which never happened by the way. A half hour into my trip the tech called me to let me know he was on his way and he was about an hour away. Very disgruntled about this whole experience and will probably be looking elsewhere for my septic service!! read more

Replaced master breaker charged $600. Took 12 mins. Never use again.............................................................

Don't buy an Ameristar hvac,they talked me into it,and it has been a nightmare. Also the service has not been good, supposed to be 5 year parts and labor, which they did not honor.... read more

I have used GoHero for several different project. Yes, I would say that their pricing is quite high, but I have to say that they have amazing customer service. Anytime I have an issue, they make me feel like I am a top priority and that's what keeps me a repeat customer. There's peace in knowing that if an issue arises, they come out very quickly. read more

We have used GoHero plumbing for 7 years. Their people are always very professional, polite and knowledgeable. Their work is very good and correct. They loose one star for being quite costly. However, with plumbers you get what you pay for! We always get quality. read more

Our toilets are stopped up and is backing up into our showers. Septic needs pumped. Was told they offer same day septic pumping however when the man came out today he did not bring a truck to pump it and said it would be Wednesday before they had anyone available. This is unacceptable. read more

Wow. I don't even know where to start- this has been an absolutely incredible servicing company. Our plumbing was completely blocked, we requested someone and they sent a technician over in less than 48 hours, which included a weekend. I thought this was a very reasonable timeline. He came first thing Monday morning. Within 30 minutes, our technician Riley had diagnosed the problem and had given me 3 choices for a solution. He was very kind, very prompt, very understanding and had an obvious, but humble knowledge of what we needed. We had to make a decision, and by the time I called the company to schedule, they had an appointment available for the next business day. Riley and his coworker came over promptly on Tuesday morning and completely rerouted our lateral plumbing line all the way to the line. They encountered a problem halfway through, and Riley was apologetic in telling me that our current plumbing would not pass inspection and also needed to be ripped up and replaced. This included digging up about 30ft of our lawn. But Riley worked fast and we had a brand new sparkly PVC pipe by the end of that same day. We were SO IMPRESSED! And grateful! They got the inspector out within 36 hours of finishing the job, and Riley came over on Thursday morning to close it all up. He even seeded the grass and laid straw over it. Riley was an AMAZING technician. Very knowledgeable, very humble, very respectful and very kind. His communication was too notch and he made us feel like an important part of the process. He checked in often and was very thorough and transparent in explaining the costs and procedures that were needed. He was VERY efficient. I can't say enough good things!! I am incredibly impressed with Riley F. Whoever owns this company- this man deserves a raise. He made it incredibly stress-free to spend $7k to rip up and repair our plumbing. I never would have thought I could say that! I can't think of a single hang-up in this whole process. Thank you Riley and thank you GoHero! read more

GoHero Home Services -Plumbing, Heating, Cooling, Electrical - Before PVC - Plumbing Near Me - Knoxville, Tennessee

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We had a water problem with the toilet. It would not shut off any longer and the toilet also needed repair. Sold me a new toilet and fixed shut off valve to the tune of $1244 for a little over one hour of work. I priced the toilet which ran from $325 to $500 so that was quite a leap. I'd look elsewhere. read more

Tim did a great job. The quote for the plumbing repair was completely consistent with the cost of the part and a reasonable amount of labor. Additionally, Tim was able to figure out how to do things in a way that cost less than we originally thought they would. This is the latest in a series of good experiences with Knoxville Plumbing. read more

They charge you $99 to come out and look at your issue, which would be fine if I actually used them, but their estimate was absolutely insane!! Even though I didn't use them I had to pay $99 and then found someone else to do the work at a fraction of the cost. And as part of the already ridiculous estimate they wanted to change 2 lightbulbs for $250!! Not the fixtures, just to screw in 2 standard $5 LED lightbulbs, which a child could do in less than a minute. That is completely unacceptable to charge me $99 and waste my time just to come out and try to gouge me. Stay far away from this company! read more

Excellent service and timely. I had an issue with the drain under my rental house and did not know where it was coming from. I live in another state and have to rely on finding services from word of mouth. Plumber showed up and quickly figured it out, and fixed it. Would highly recommend!!! read more

GoHero Home Services -Plumbing, Heating, Cooling, Electrical - Plumbing Near Me - Knoxville, Tennessee

Our shower stopped working and we called a few places. They wanted to do a quick fix. Go Hero Home Services techs Jordan and Ryan came out and looked at everything, They replaced all of the pipes under the house that were old galvanized pipes. Gave us new pipes and new fixtures for the shower!! They were the best!! Courteous and reliable! Can't wait to use the shower!! read more

From the initial phone call to scheduling the services, everything was done quickly and efficient. They explained everything to me and kept me in the loop from beginning to end. I would definitely use their services again and would highly recommend them to anyone needing septic and/or plumbing services. read more

would recommend them to anyone walked me through step-by-step, but they were doing did not feel like they were overcharging me for any other services. I called them in the morning they were here by early afternoon wore booties to insure. My house did not get dirty from them working very very professional people. read more

We had them come out to do one ordinary 120v electrical outlet for a tv mounted on the wall. When they arrived the 1st thing the technician did was try to sell us a whole house surge protector at $800 which we did not ask for. we declined the offer then someone in his office said $700. Long story short the bottom line for one outlet went down to $500 something which we also declined. We have added outlets before with the same company and it was nowhere near what they asked today. They were supposedly giving us a senior citizens discount too.....geez :( Maybe a new owner ???? Dissappointed !!! read more

Our water heater was leaking when I got home late yesterday evening after a long day at the hospital with my mom. Hero Services was recommended by my neighbor. They had a time slot available first thing the next day. Aaron T was prompt, professional and fixed my issue right away! Very pleased with his work and the service from him as well as Hero Services! read more

I am very disappointed with the quality of work from Hero Services. As a veteran I wanted to support them because they claim to be veteran founded and work with integrity. That is not the case! I had some plumbing work done which was way over priced, but I was in a bind and need the work completed. I had 2 issues from their services they had provided. With one causing my dishwasher to flood into my kitchen because of poor installation of my garbage disposal. I have called the office twice over the past couple of weeks with NO response back. Again, I am extremely disappointed and embarrassed as a veteran, they use the military values when they don't hold true to them. read more

Stay away!!!! This company says they are "committed to excellence", but instead have proven they have no integrity and do NOT honor their word. I am currently still serving in the military, and to echo another reviewer, this company is a disgrace to those who ever wore the uniform. I made an appointment more than a week in advance, to have a technician come out and provide a quote for plumbing services for my elderly father's bathroom. After waiting for the duration of the agreed upon 2-hour window, I called and inquired as to why the technician did not arrive. I was informed the technician was on another project and might be able to come out tomorrow or next week. WHY THEN DID WE MAKE AN APPOINTMENT!?!? The manager then went on to let me know in a round about way that my time was not important and that he and his technicians' time was important. Find another company that cares not only about making money, but also cares about its customers. read more

Called Friday morning because I'd overloaded our sink disposal while cleaning out the fridge the day or so before, and that resulted in a stopped up sink drain somewhere past my "expertise" of cleaning the p trap. Brittany scheduled an appointment for Monday 8-10 am and did say they'd call back if there was a cancellation or opening. And ~2 hours later, she called back to say that Ryan could be here in ~30 minutes. After confirming that that would work for my schedule, Brittany sent an confirmation email that included Ryan's photo. Very helpful. Ryan arrived wearing a face mask properly (i.e. nose and mouth covered) and continued to wear it while in our home. He gave me an estimate of the work which I signed for, and then he set about clearing the obstruction promptly, efficiently. When he was done, he cleaned up the area. This was our 3rd time using Knoxville Plumbing, now Hero Services. We have been pleased with their professional service every time. read more

To be Honest this Business is a rip off......I had a small leak in A/C hose and they proceeded to put a small patch/tape on it.....charged me 150.00for 4 mins work....that's BS and a sham! I will never use them again..... Be aware they charge the max on all their services.....you will have better luck at Lowe's or Home Depot! Highly DO NOT RECOMMEND! Buyer beware....they will take advantage of you.....do your homework and make sure you get several quotes before letting anyone work on your HVAC, plumbing, etc Do not use this company....be ready to hear their sales pitch too about the so called VIP membership.....it's a ripoff too. They didn't sucker me into getting it.... This place should not be called HERO it should be called Price Gouger! ****actually I was not told price until job was done***** read more

I needed a new 220v receptacle install directly under the panel box, a 15 amp duplex receptacle changed out to a 20 amp and a door bell fixed. Well the quote was right around $750.00 without the door bell repair. With the new chime replaced to total came in just under $900.00! They charged $150.00 for the chime and replacement. Adrien said he "cut us a break only charging the $150.00 as they usually charge $250.00 to replace the chime. At most the materials could have cost no more than $100.00. Between running for parts, the techs were here for maybe 2-3 hrs. Actual work time was maybe an hour. Then I was given the sales pitch for the VIP club for $120.00. Well after paying close to $900.00 for work that shouldn't have even been close to $500.00, there was no way I was paying them another red cent!! Both Adrien and Justin were professional and did the job requested, but the charges are way out of line for the work performed! Adrien even told me that their charges are "expensive" before I agreed to the work. This company was the only ones to reply to my request for help, so I went with them. Live and learn I guess. I figured a "Veteran Owned Company" would at least be "reasonable" with their pricing. But how wrong I was. Then I get a call from "Janet" to review the service we received. Honestly, they do good work, dress professionally and seem to be "professionals" but given all of that, they are not worth what they charge! Janet said they are a "fairly" new company and appreciate the feed back both good and bad. Then she said "if there was anything else we may need in the future to please call". I told her "that won't be happening as I can't afford the prices they charge"! She then asked me "if I would refer them to friends and family to which I said NO, THE CHARGES ARE RIDICULOUS! Being disabled and on a fixed income, I just can't afford what they charge. Good luck to whomever uses HERO. Never going to be me again. BTW, no copy of itemized bill yet either. Maybe they don't want us to see how "jacked up" their costs are. Fine way to do business and earn people's respect. NOT!!! read more

I chose to go with company based on their seemingly good reviews. I bought a home and didn't like the kitchen pendant lights so I purchased a new set of lights and needed them swapped out. We also bought a hot tub to put where the previous owners had a hot tub- breaker box already existed I just needed them to wire it in, for those two services I was charged 2000$. As a new homeowner I assumed that was standard. I recently needed additional electrical work for a separate project, and decided to go with a different company. Out of curiosity I asked them to give a quote on hanging 2 pendant lights and wiring in a hot tub, they quoted me 300-400$. I was robbed in plain sight by hero services. Their prices are astronomical and very unrealistic for their electric services. Hoping to save another person from making the same mistake I did. Truly disappointing and wrong. read more

Total rip off! Was told it would cost $100 service call to give me a quote on pumping a septic tank, but I get that back as a credit, if they do the job. A rough guess on the job over the phone was $250. When they got there it turned to $2000, so basically they got to keep my $100 for just showing up at my door, and giving me an outrageous price. Had another company come out, total job $350. Just a quick way to make a hundred bucks! read more

Stay away from these guys. Charged me $1500 to clean my ducts and all I got was a handful of lint. That's $250 an hour! More than a plumber would make. Thought fellow vets would be treated better than that. Needless to say, I am cancelling my $500 lifetime maintenance agreement and will be going to HEP from now on. read more

The technicians are not there for the technical part of the service; they appear to be hired for their high-pressure sales ability. The managers were unresponsive via phone calls to discuss their services; therefore, all our contact was with the technicians. We placed multiple calls for an owner or manager to contact us but have yet to get a callback. This is very disappointing as we were told they were a Christian and Veteran-owned company. We had a toilet installed for $1068.00, but I was remiss for not checking before installation; I just took their word that they had our best interest at heart. We were told we were getting the best! I later found out that the toilet was $278.03. at Walmart and $299 at Lowes (the cheapest TOTO they make). So, the installation was about $790!!!! But it has a 5 warranty, so why does a toilet need a 5-year warranty? Also, they never bothered to ask which side of the tank the flush handle should be on, so now we have 3 toilets with handles on the left, and the Toto has a right handle! We had a new water heater installed because they stated the one we had was old and not a very good model. As we have now discovered, it wasn't as urgent as they stated. We started their maintenance service, but after all the poor response, we canceled it. On the good side, the technicians we very polite and friendly, but that is not what one needs to fix problems. The technicians are quite young with little experience. As we are older adults, and my husband has diminished hearing, we feel these guys took advantage of us with very high-pressure sales tactics. One of us left the conversation feeling they weren't listening to both of us, which caused disagreement on the purchase. At this point, the salespeople should have backed off and waited until we had agreed. We have canceled our service contract as it would have been another high-pressure sales job on products we don't need. This company is bordering on elder abuse exploitation and has lost our trust and any future business. read more

DO NOT USE Hero Services. They are not interested in repairing problems, only selling you something new or installing a whole new system. And the customer service if you actually have an issue is terrible now. We had a supply line leak with our water. Hero did not even look at the supply line and offered to install shut off valves along the line to try to isolate the leak. We put down a deposit (~$2k) to get them started asap. Our home warranty company sent a second plumber, who actually inspected the supply line path and found there were already shut off valves in place. This plumber was able to locate the area leaking because he actually looked at the supply line. So we cancelled the work with Hero (who still deposited our check after the job was cancelled) and now Hero won't refund our money! I was told it would take around two weeks. It has been over a month, and Hero will not even respond to us or tell us the status of the refund. At this point I don't even know if they are going to give us our money back. When we call to try to get an answer, we are told by the receptionist they cannot connect our call to a manager, but they'll pass along a message. Three messages have been left and still no response! So, to summarize, they charged us for work that already existed, have kept the money after the work was cancelled, and will not even speak to us about the status of the refund. Such a shame, they used to be great. Save yourself the hassle and go somewhere else. read more

WOW, I call Hero Services today April 5, 2021 seeking a quote to convert my electric stove to gas! And low and behold while I understand people need to earn a living, I also am a firm beliver that companies need to earn their business. Hero Services wanted to charge me $99.00 just to come out and tell me what it would cost? THAT IS REDICULIOUS! I am a total beliver to doing business with Veteran Owned business, and would in most cases give the business to them even if they were higher than their competation. I also believe I'm entitled to know in advance what my cost will be in advance, but to charge someone is wrong in every way., There is no way I would do business with any company, by paying in advance, shame on y'all. I've had two plumbers here before I found Hero, neither of them charged me to come out, but companies are well known in the area. If Hero Services are nearly as good as they claim, there should be no reason for them to charge to offer an estimate. Not worthy of my business, therefore they didn't get my business. Their lose, not mine....... read more

I bought a VIP Plan after having a positive first experience. According to the sales data and flyer I was provided, part of the document indicated VIP would move me to the front of the line. I've asked for 3 services since then. There've been three different times I've waited for the serviceman to come and the appointment was canceled by Hero with a call asking me to reschedule. Too much traffic, too many emergency services, just couldn't get to me were the excuses I was given. My wife is going through daily cancer treatments. When we agree to an appointment time we are juggling our hectic schedule to have the service(s) performed. Each time I am asked to call back and reschedule. I feel like the company has misrepresented it's product and service provided. The appointment they missed today was one they themself scheduled. Doesn't feel like VIP service to me. I am beyond frustrated with the experience. read more

THIS COMPANY IS A SCAM. PLEASE BEWARE!!! THEY TRY TO TAKE ADVANTAGE OF WOMEN!!! Technician Will came to my home to look at my water heater and a toilet leak, but instead went into other areas of my house WITHOUT MY PERMISSION opening up cabinets to look at my garbage disposal, then in my guest bathroom looking in my showers, opening up cabinets. When I asked what he was doing and to stop, he said he was seeing what else he could find. He was very rude, condescending and unprofessional. He said my toilet was broken beyond repair and had to be replaced but would not tell me what was wrong when i asked. He would not answer any questions and would only try to sell me new products or service plans. I hired another plumber and all that was wrong was the bolts needed to be tightened. There was no damage and it certainly was not broken beyond repair. After calling several times, his supervisor Trey did call me back but said he never got complaints on his technicians and dismissed me. Worst company I have ever dealt with. read more

I would not recommend using this company. I was trying to have 90ft of wire ran and a disconnect box put in. They quoted it at $1400.00!!! I couldn't believe it would be that expensive. I had another electrician come in and do the same job for $500.00! I recommend getting more than one estimate from other parties before choosing their services. They were going to charge almost three times as much for the same job, that is unacceptable!!! read more