I have used the service department for simple oil changes and they do okay at best. I threw a code and made an appointment to have it diagnosed and repaired. A week and a half later they still haven't looked at it at all. I usually have to call them for an update. I've put a call into the general manager and we'll see if he can fix the problem and get my truck repaired. The service department manager and service writer should both be fired. read more

The service here is great! From a phone call on Friday, the got me in for new tires, balance and alignment, the very next day even though they had to call a guy in from their sister store. They match prices and even point out coupons or rebates available! I ended up saving over $100 by going here instead of sacramento. Then today, I needed a last minute adjustment, they got me in and out in about an hour. Super great guys... read more

We have been coming here for a year now ever since we got out impala last year. We were going to roseville chevy Dealership in automall, but they screwed us over and nvr knew what they were talking about. So we decided this was close to home we eere gonna try. Its been a yer, nothing but friendly, smart, helpful employees. Never really a wait, always good with appointments. We only reccomend service for your car here at auburn chevy. The kilgore family Auburn , ca read more

My husband and I recently decided to buy a Volt. When we looked at the savings (for us about $150.mo.), it was obvious a plug-in electric was the best option. We looked at Leaf and Prius, but the Volt was by far the best option for us (range, plus all electric savings, plus a great looking-driving car!). A quick tip to Gold Rush and we were driving our new Volt in a day (we like to let a day go by before buying big items - they were very patient with us). Jim and Tim were great to work with. Tim knew just about everything there was to know about the car - he helped make us us confident buyers and Jim Sturgis gave us the deal of the century and was probably the most polite salesman we've ever encountered. In all, Gold Rush gave us a great car and great experience! Thank you Gold Rush Chevrolet! read more

Nope! Service department are incompetent and deceptive. After paying for service on my tahoe.....I found that nothing was fixed, and I was on the road with no lights. Service tried to sell me parts I didn't need.....but could not be bothered to actually fix my truck. Don't be a fool! If they tell you what the problem is.....you say "Fine.....but if it does not work, you bought it, not me!" The like to sell parts, not service.......move on down the road to Roseville. These people do not accept responsibility for their work, but insist you pay on the dotted line. read more

We just purchased a new Chevy 2012 tahoe from Gold Rush Chevy and had the best experience in buying a new car in 40 years of buying cars. the salesman Dave was extremely helpful and also Karen in the finance section. I will recomend everyone that I know,go to Gold Rush Chevrolet for purchasing a new car. Gary read more

The people at Gold Rush Chevy are wonderful. My experiences there at both sales and service are always positive. Reggie, Linda, and Sean in service are honest and fair. Good place!!! read more

I'm currently on vacation and I had a check engine light come on. I called first thing in the morning to see if I could have it looked at. This is when the great service started. They told me to come by and the will work it in for a assessment. After sitting in the waiting room for about a hour I decided to check back in. To my surprise they had not only found the problem they had just finished fixing it. I can't express how nice it is to have a service department wiling to work through lunch to get me, my wife and my 2 year old safely back on the road. I'm thoroughly impressed with this service department and highly recommend it to others. read more

We just bought a new car from Gold Rush Chevrolet and could not be happier with the entire experience. We live far away from Auburn but drove up today because the staff had been so responsive on email and helpful with pricing. When we got to Auburn they had washed the car and were ready and waiting for us. They were able to give us better financing than we got through B of A and gave us a great deal on a warranty also. We would buy another car from Gold Rush Chevrolet for sure - great service and a great car buying experience. read more

When driving back from Tahoe to the Bay Area last weekend, our Chevy Blazer had a little transmission problem around Auburn. Not knowing what to do, we google searched the closest dealer and it happened to be Gold Rush. What luck, as our whole family was worried that we would not be able to get home that evening without some car service. Although it was near closing time and they had a lot of cars ahead of us, Greg and his team looked at our car right then knowing our situation, provided us with the necessary transmission fluid, and had us on our way in no time. Without their help, we would have never made it home that evening. All I have it say is that the employees of Gold Ruch Chevrolet are good people, the type of people that you do not find often today. People that are compassionate, down to earth, and look after their neighbor. Even the service person said that he would keep his eyes open for us on his way home that evening. If in fact we had broken down again on the side of the road, he said he would stop to help. Where do you find people like that in the world today? Gold Rush Chevrolet please keep it up, our experience with you and your team was a refreshing one at a time in the world when compassion for others is not often found. I look forward to visiting Gold Rush Chevrolet again and again in the years to come. read more

Just bought a used Honda Fit from these guys and I have to say I'm very satisfied. Not only did they work with me to make me happy, but I got a used car in excellent condition and for an excellent price. Would recommend them to anyone! read more

Brought my car in for a recall, it required a few things to be fixed so it was left there for a few days. The customer service was good and professional. The service that was performed on my car receives the one star. I would have been better off not having the recall items replaced, the quality of the job that was done to fix these was disappointing. There is now a permanent clunking noise whenever I drive, I cannot turn off my headlights, and the steering wheel wont lock when parked which is supposed to be a safety mechanism. I called to address the issue, they agreed to look at it and fix the issues. Again, customer service great. But because their quality of work concerns me, I decided not to bring it back to them in case it would result in more things being broken while these few were fixed. read more

I purchased a vehicle from Gold Rush two years ago. At that time, I was having difficulty finding any dealership who wanted to work with me. Stu Snyder contacted me at home on a weekend (in response to an email I had sent) and by Monday night, I was driving off the lot with a new (used) vehicle which was exactly what I was looking for! Stu and his team went over and above 110%. Will I buy my next car from them? Without a doubt!!!! read more

We are very happy with our purchase of a 2012 Chevy Silverado Pickup from Gold Rush Chevrolet. Our salesman, Dustin handled the sale with professionalism and was very friendly and easy to work with. We would definately buy another vehicle from this dealership. Thanks, Gold Rush, we love the truck The Bakers Penryn, CA read more

I don't have a Chevy but I have two daughters that do and have attempted to get service from this dealership. One has a Tahoe and had a minimal oil change that certainly didn't encourage a return.. The other has a Chevy Volt and has attempted to make an appointment for simple oil change.... and the first time it was two weeks out and the second she made an on-line appointment and when we arrived they said they had no such appointment. Kinda-like too bad!!! Both daughters have reported the customer service as non-existent in that I expect when things go wrong, or there is a mix-up etc, the service people at least show some concern or make an attempt to see what they can do to accommodate. This was never done at this place..Just oh-well. This would never happen at the local Toyota, Dodge and Honda dealer as I have had good experience with all three. I see the sales department appears to do a better job..but then maybe they are motivated to have return business. The service does not appear to operate that way read more

I had a transmission failure on my '06 Silverado Z71. I was quoted and agreed to replace the trans. Upon road testing the tech found that the drive shaft carrier yoke rubber was breaking down and that the pinion bearing on the diff. was bad. I felt that the carrier bearing and pinion bearing issues could have been and should have been diagnosed at the initial time that the truck was up on the lift. I had all the parts replaced and because of the two driveshaft related bearing failures I decided to have the tech replace the driveshaft u-joints as well. I'm surprised of the lack of thoroughness of the diagnostics and that the tech would not recommend the u-joints to be replaced with 110,000 miles and the bearing failures that caused a misalignment of the shaft. It worried me that the perhaps the bearings weren't really bad and this was a way to boost the repair amount. Anyway the truck was repaired but confidence in Gold Rush Chevy was tarnished. I'm not just talking out my arse about this because I have been a line mechanic for Chevy, back in the '70's. Not thrilled. read more

We just bought a Chevy Bolt from this dealer. I negotiated a time for looking at the car with the internet sales manager. We set up a time to meet. When my wife and I arrived we were told he was busy with another customer and we got passed on to someone else. After a brief 5 minute conversation with the sales manager we got pass on again to a sales consultant. I was not happy with this routine since I've encountered it often at other dealerships ( never got to meet the internet sales manager) After test driving we settled down to negotiate. The sales consultant was older and the process of communication was both confusing and irritating. Dry sarcastic puns was unnecessary. The waiting and back and forth between consultant and manager was trying my patience. Finally, agreeing to a price we had to get financing. We opted out to get it funded by our insurance company. In the meantime the finance guy told us that he needed to go to the Subaru dealership next door so he was visibly impatient. Finally, after getting the financing we went to his office and signed papers. Misunderstanding occurred in his description of the paperwork coupled with his formal demeanor made it an ordeal. Finally, after 3-4 hours drove the car of the lot. Downside in buying an EV from these folks is that they dump the effort to get carpool tags on the customer without providing it which many dealership selling EVs do. In effect, they send in the registration, we have to wait 3-4 weeks to receive plates and registration the the customer has to send in application for carpool tags which takes 30 days. So for us, we have to drive a EV vehicle in regular traffic lanes (because it is illegal to drive a EV car without tags in the carpool lane) and wait approximately 2 months before we can enjoy the benefit of the carpool lane. This outcome I find both unacceptable and a disservice to customers. The only positive experience I can mention is dealing with the sales manager Marquis. He was very responsive to our inquiries both on the phone and emails unlike our sales consultant who never responded to my email. Overall, I give this dealership 3 stars. I would give 4 stars but the unnecessary turmoil we have to go through to get our carpool tags really disappointed me. read more

Wonderful car-buying experience! The staff was friendly, helpful, and straightforward. I highly recommend this dealership!

about two weeks ago i went to goldrush chevrolet for parts for my 2002 avalanche. i was greeted by two different parts persons and was treated very well. i ordered my parts and was satisfied. i then went to the service dept. to see if there were any recalls on my recently purchased avalanche. i requested the service man to check my vin and was greeted and no questions asked was told there had been two minor recalls and that they were both taken care of.he then asked if he could help me with anything else.i told him no and thanked him. my overall experience was very good. read more

I recently just had the best experience with getting my Chevy in the shop. I just moved from Washington state and my truck starting making some terrible noises. I called Gold Rush being that they are a Chevy dealership and that was my safest bet in Auburn. I worked with Lynda Brouhard and she gave me excellent service. I felt like she really knew her stuff, she was very polite and had outstanding customer service. I walked in there thinking I was going to have to deal with the line of bullshit that there was everything wrong with my truck and I needed it fixed right now, but they lifted my truck and inspected everything for me and found out that it was simple, the brakes. She gave me options, and I appreciated that and was just straight up with me about pricing. I would recommend seeing Lynda, I haven't experienced working with anyone else in their service department but if they're anything like Lynda, you'll be treated very good. I'll be happy to bring my truck back to Gold Rush anytime!! read more

Helpful well in advance of our purchase decision. Good/honest sales staff. Worked with us for a win-win. Good, friendly sales team; no vultures like in bigger dealerships. read more

I had my front and back brakes replaced here in the spring. Everyone I dealt with at the dealership was very professional and helpful. They even accommodated me when I asked for an oil change at check in. I really appreciated the fact that the desk clerk printed out 2 copies of the paperwork I needed to file my rebate so that I didn't have to worry about doing it. I was very pleased with the level of service I received and will definitely bring my vehicle back when needed. read more

Worked with Matt on a certified 2015 tahoe. He is a very good sales rep, as its not about selling, but making sure the customer comes first. Thankfully John L Sullivan showed their true colors, and lost our business. Not to mention after looking around, their prices are heavily inflated. We will always come to Matt and Gold Rush Chevrolet first! I urge anyone reading this to give them a chance prior the automall read more

BEST CAR BUYING EXPERIENCE EVER!!!! I emailed Jerry looking for a specific Legacy in a specific color- he didn't have it have one on the lot but he searched for me and a day later my car was on lot with my name on it! In and out in one hour. No stress, no arguing (like every other dealership), nothing but smiles! Thank you to Jerry, Karen and the team at Goldrush Subaru! You all are amazing. read more

Have never had a better experience purchasing a vehicle. We were looking for a used Silverado. Once we started talking to Gerald; he said he could get us in a brand new truck for the same price. He promised that he would keep us updated when great sales were going on. And he kept his promise. We just bought a new 2016 Silverado for less then the used one we were looking at. Gerald is AMAZING! The other staff at Gold Rush are very friendly too. Thank you Gold Rush Chevrolet! read more

We have purchased two vehicles from Gold Rush Chevrolet over the last twenty years. The most recent was a 2011 Camaro in February of 2011. Most of the transaction took place via the net. It was a wonderful buying experience. But, it gets better because of their great Service Department Staff. The Camaro has been in for two oil changes and a piece of plastic that melted on to one of the tail parts. The Service Department Staff are friendly and helpful, and the vehicle is ready when they say it will be. read more

We had a great experience at this dealership. The process of finding the car we wanted & purchasing it was an easy one. The salesman we worked with, Dustin, was not your typical salesman. He wasn't pushy or over-bearing. He put effort into listening to our needs & finding us the right vehicle, for a great price. We would buy a car from Gold Rush again, over most other dealerships in the area. read more

I was in the market to purchase a pick up and decided to check out Gold Rush Chevrolet. I'm glad I did. Ali Dhue was my sales woman, and James Woolley was her manager. Both were very personable to talk to. They did not make me feel pressured at any time. I told them the deal that I wanted and they made it happen, none of that go back and forth numbers game. A nice change for once! I will tell my friends about the GOOD experience that I had at Gold Rush Chevrolet, and I will be a repeat customer. read more

Very unprofessional sales team. Was not happy at all about the length of time they take before you are contacted. They do not respond to calls. Every time they you call they are "with a customer". Especially Tim Robbins. He is the worst salesman I've come across in all of my car searches. He does not respond to emails, calls, or messages. PCE read more

Greg Levengood saved the weekend! Taking the family to the snow, stopped in Auburn for lunch and as we were getting on the freeway my son rolled down the passenger window and Bam! The window motor failed and we couldn't roll it up. Found Gold Rush Chevrolet, Greg informed me they didn't have the parts available, but he had a wedge in his vehicle that might do the job. Thanks to Greg, and the wedge he provided, the family had a great trip. I look forward to passing it forward Greg! Way to go, and Thank you. read more

The Service Dept came to my rescue! My car died, I got a jump start and drove straight to Gold Rush Chevrolet. I asked them to check my battery. The service tech GREG came right out and put a tester on my car. I needed a new battery. Greg checked and they had one battery in stock. Even though they were very busy he pulled a technician and had him work on my car. I also asked if they could squeeze in an oil change since I was going out of town for a week. They took great care of me and did it all. I was so happy!!! Great customer service. Greg, your the bomb! Thank you! read more

Bought a used car from them back in 2011 ,Lot of old school sales tactics, Not a good experience And will never go back there.

We purchased a Chevy Tahoe in August and had the easiest car buying experience ever. I had seen the car online so we made an appointment. We were in and out in less than 2 hours with the Tahoe of my dreams! So, when my husband was in an accident just before Christmas and was left with a totaled car, I immediately checked Gold Rush Chevrolet first. We found a 2013 Chevy Sonic which would be perfect for him as he drives a ton for work. He went after work and test drove it. He, again was in and out in less than 2 hours with a great car. Financing was more complicated this time due to him have his totaled car on his credit still. The finance manger performed what I can only say is a miracle. He was able to purchase the car with better financing that we thought we would get and a lower payment than we thought. So seamless. We will likely never go anywhere else and we will definitely be back when our daughter turns 16 (in 5 yrs.....YIKES!) Thank you Tim, Mark and your entire staff!! read more

Never thought I would be writing about a great experience at a car dealership, but working with Dustin Weiland and the staff at Gold Rush Chevrolet exceeded both my husband's and my expectations. We had already identified that we wanted a Chevy SS which is made in Australia and trickling into the US dealerships slowly so that researching the "Mystic Green" color choice was almost impossible and, as a buyer, not on the good side of the supply and demand model. We drove from the Bay area to Auburn just to check it out expecting the same run around that we ran into at two local dealerships (to remain unnamed . . . no information and lots of gamesmanship which makes us cringe). On the other hand, the timely, clear and responsive communications from Gold Rush Chevrolet lead us to make our pilgrimage. So we took along the appropriate documents on the off chance we might proceed to discuss a sale. We walked into the pristine, newly remodeled show room and fell in love with the color and the car, as did the sales staff since the SS had been on site for less than 24 hours. Dustin quickly assessed that we knew what we needed to know about the car, proceeded smoothly to the financial assessment, and just as we were thinking that this new unique car might be marked up beyond what we were willing to pay . . . delivered the news that this dealership as a policy did not mark up their cars beyond the manufacturer's recommended sales price. A few more questions, a few more telephone calls, some paper processing and we were on the road totally gobstopped at how painless a process we just experienced leaving behind our Bimmer and riding home in a brand new SS. If you asked me to describe my dream car buying experience . . . it was exactly what Dustin and Gold Rush Chevrolet delivered! Definitely would return here first when seeking another car purchase despite the 3-4 hour drive. read more