The Scene: Washing Dishes on a Saturday Afternoon Action: I was washing dishes, and I casually reach under the sink to return the dish liquid. "Drip drip"; I had a WTF moment. I grabbed my flashlight to get a better look; mold had formed on the wood (of the cabinet that hides the pipes) and the pipe was steadily dripping. Arrggh, I ran to the computer and immediately searched yelp. After reading all the reviews, I was sold. I called and explained, to the owner, the situation. He informed me that he could have someone out to me on Sunday morning. I told him that I will call other places to see if they can get someone out to me today. He responded that he would call me back in 5 minutes. Barely 5 minutes, he calls me back and told me that someone would be over in 45 minutes. He called back afterward to mention that the plumber was on his way. Within 15 minutes of the second call, the plumber (Jimmy) arrived. He assessed the situation, mentioned something about how the original plumbing was done, and ran to get his tools and parts. After 20 minutes, the job was done! I highly recommend "Good Plumbing", for both the service and customer service. read more

Great service! I sent them a message through yelp, and they got back to me very quickly. We ended up scheduling an appointment the very next morning and got my garbage disposal replaced within an hour and a half! I would highly recommend them. read more

I was out of town on business when my main sump pump failed during rain and snow melt. My back up took over. The back up alarm went off which alerted my wife that there was an issue. When she called me it was midnight. I called 3 plumbers all of which were less than interested in my business. I found New Century on line, called, and Kevin answered right away. We scheduled the repair, he kept me up to date via text knowing I was out of town and had his guy get there pronto. When I got home, everything was done, dry, clean, and all at a great price!!!! read more

They were quick and attentive and a pleasure to deal with. Honestly not a bad word to say about the service or the job they did. I guess I was just a bit shocked at the price - $200 for an easy fix that only took about 25 minutes or so, and for which I had already purchased the supplies (just couldn't get something removed on my own, which is why I ended up having to call). A bit steep, so just a heads up to check on the prices of any jobs they're going to do just to make sure it's in your price range. Otherwise, you're going to get a company that is easy to work with, in my experience. read more

I read the reviews on Yelp and I myself was blown away with this company. I called them and they had someone at my house in a hour and a half. I had many bad experiences with plumbers before. I always felt taken to the cleaners and the work/timeliness was always average. This company rules. They came in - identified the problem and fixed it. I had been hearing water running back into the well and my pump was going on and off and making weird sounds. It all took under an hour to replace my failing ejector pump, pipe and stop valve. Their people are professional, fast, timely, knowledgeable and great! I would recommend them highly to everyone. read more

My boyfriend and I recently bought a house and needed a new kitchen sink and dishwasher installed. He and I weren't sure who to call for the installation, so we decided to Yelp it and settled on Good Plumbing. My boyfriend spoke with the owner, Bill, and quickly made an appointment for the next day. We were happy with the estimate and the fact that the plumber was able to perform the service that same day. I will echo what another user said about communication between us and Bill. He was very quick to take care of us and we enjoyed his services. Five stars! read more

Quick service, decent prices. They were attentive to the plumbing issues and worked quickly to resolve my issues. Would recommend them.

These guys are super friendly, flexible, and good at what they do. No one can say having plumbing problems is a good experience - but these people make it pretty nice to have a plumber come to your house. I will absolutely use them again. read more

I called them three times on three different days to set up an appointment and always received their answering machine, which has a mailbox that was full!! What kind of business doesn't answer their telephone or listen to their messages? I decided to move on and am trying other places. read more

Had two slow draining sinks and a washing machine that had water that trickled in. Joseph was courteous and creative in solving all of my problems. I couldn't use the online Yelp coupon but he offered me a discount for paying part in cash. I appreciated his thoroughness and polite attitude. And I get a future discount on his services. All in all a positive experience. read more

Hot water heater went out. I didn't have any success lighting it myself. I called Good Plumbing for service, Dominick came by, the "trip fee" was free. But then turned around and charged $100 "service charge" to turn a knob and relight it. (I was unable to be there so a friend was there and paid him.) I don't think I would have. There had to be a reason WHY it went out but he didn't/wouldn't do anything else to find what caused it to go out. Said it would probably have to be replaced. It went out the next day and he came by, lit it again and told me to call the 800 number on the tank. No charge...Oh thanks!! I didn't have paper work on the unit or where it came from so that was 800 number was no help. Ended up calling Sears and the tech came by and vacuumed it out, relit it and has ben fine since then. Also want to mention he had been in the area so we ended up accomadating his schedule so he wouldn't have to make another trip to my area. I called to recoup maybe half of the cost. Come on? 100 bucks to turn a knob? Very disappointing. I thought it was really bad business. But no one ever called me back to rectify. So beware. Call Sears!! read more

Bill sent someone same day, estimated a price range and stayed within it! Great service, very professional. Highly recommend!

Fast, reliable, and professional service. Our plumber was very experienced and once he found the problem, he provided us with options, the cost for each option, and gave us a recommendation that made sense. If you have a plumbing need, give Good Plumbing a call! read more

I have used Good Plumbing on a number of occasions. They have always been super helpful, understanding and courteous, whether over the phone, or in person. They always answered my questions in detail, and their prices were straight forward, and reasonable. I would highly recommend them. read more

I found Good Plumbing Inc. from google when I had a burst pipe and flowing water in my basement. Good Plumbing Inc did a professional job, on good time, and at a good price. I will use them again, and would recommend them to my friends. read more

We called Good Plumbing a few days after moving in to our fixer upper bungalow when the water seemed to be trickling out of our shower. I called early in the morning and received a phone call a few minutes later setting up an appointment for later in the day. I told the man who took the call we found them on Yelp and a historic bungalow website and noticed they had a special for July. I ran off to work and my husband handled the appointment. It turns our there wasn't much that the plumber could do expect blow some air in the pipe. He took off the faucet and tried to move some of the gunk that seemed to be loose in the pipes which took about 20 min. We now have just enough water for a shower. He told my husband that we would need to bust out the wall and replace the pipes for a true fix. We knew that eventually we would need to replace pipes and re-do most of the plumbing, so I understand that he was only able to band-aid the situation. The cost for the 20 min appt was $245. That was without the Yelp discount of $47. I called two days later to explain the situation and ask about the discount (normally I'm not that cheap but felt that anything would make that $245 feel better) and he said he would check into it and send a check for the discount. Then I never heard another word...no call back or check. Bummer. I understand that plumbing may cost more than I expected, but I do expect a business to honor the discounts they place on Yelp or at least follow up with my questions. read more

I had my waterheater start spouting water out of the bottom and there was no stopping it (at least with my limited plumbing knowledge). It was after 5:00 p.m. and another plumber I called said they were done for the day and they couldn't help. I found Good Plumbing here on Yelp and called them. Brian, one of the owners, answered the phone and said that he didn't have any plumbers that could help me at this time of night BUT he said "I can walk you through it so we can stop the water." What a life saver! He was super patient as I fumbled around and clumsily followed his great directions. Then we scheduled an appointment for the next day, that fit into my schedule. The plumber who came out was very nice, handy, and tried his best to bring the 11 year old water heater back to life. Too bad it was too old to fix, but they gave me a good price on my new one, which they installed the next day and when they left, the basement was cleaned better than I would have done. They also replaced the cruddy old pipes with brand new copper, and removed the random pipes that didn't seem to serve any purpose. These guys were great I would recommend them to anyone and everyone. read more

These guys did all my plumbing in my room addition back in 2003. They were very good in getting done on time. I had a minor leak in the bubble tub but they came out and fixed it within 24 hrs. I would use them again. read more

These guys were awesome. We had a bad leak that was going from our first floor bathroom to our basement. Fast response, a plumber was out here within a couple of hours. He was able to pretty easily identify a pretty tough problem (corroded pipe in the wall), and saved us a ton of money by not immediately tearing up our tile floor and instead, went to the source in the wall. We will definitely be calling these guys again! read more

Our water heater went out....I called Good Plumbing on Friday afternoon because of reviews on Yelp and reach Bill. I told him the name and model number of the Hot Water Heater we wanted installed and he said he'd get back to me in 30 minutes with an estimate over the phone. He called and said computers were down and he'd call first thing Sat. AM. No call by 11 AM on Sat so I called again and spoke with Bill. He said he would call or email with an estimate within the next hour. No Call No email so we are going with VANGUARD--also good reviews on Yelp. Jan came to our house late Friday afternoon, emailed an estimate on Saturday AM when he said he would and will install on MY schedule (Tuesday afternoon). I wasted time with Good -- INCONSIDERATE, UNRELIABLE -Plumbing Co. read more

Within an hour, these guys were at my door with excellent service and fixed my clogged drain right away! Thanks guys!

Straight Lies. No one's wife is "in the hospital" was "rushed to the emergency room", etc. Two different people used a variation of this as an excuse two days in a row - I talked to other people and it's just a lie (an awful lie) they make up to cover for their crews inability to show up. Day 1 they said, so so sorry, and we'll have someone there exactly at 8 am (no window). Low and behold Day 2 and no one has show up by 8:40 and no one was "on their way". Not showing up is one thing, but if train your employees to regularly lie to customers, you probably have no qualms in lying about other things. read more

I would recommend this company to anyone! I called last night at 11 pm, thinking I had an emergency, and this company was honest enough to tell me that it could wait until the next day (so that i did not have to pay emergency costs). Further, when they came, they did not create a false problem - they stated what had likely happended and that there was nothing for them to fix. How is that for honesty?!?! I wish all service companies could be more like this. They are as good as it gets! read more

I had received a notice from my management co. that the water was being shut off because another unit owner was having some work done. I was having some issues in my unit so I figured rather than inconvenience my neighbors twice, I'd schedule an appointment concurrrently. I read the mostly positive reviews, so I called Good Plumbing. A guy answered and asked what the problem was. I started describing and he cut me off mid-sentence and said he'd call me back later. I described the problem and I told him the time frame the water would be shut off. He said his guy would get there as close to that time as he could. I understand that if there was an appointment before me, they can take longer than expected. The guy called about a half hour after the water was shut off asking if there was anywhere he could park. I told him "on the street?" I do live in an area where street parking is difficult, but not impossible during the day. I got another call from him to confirm the address another half hour later. He had the wrong address!!!! Somebody messed up big time there. It took him another hour to arrive. No way it shouldn't have taken that long. I explain the problem and he starts to work on it. The problem was worse than I had hoped, but by the time he had finished, the water had been turned back on, so the job couldn't be completed. He calls the shop to see what I should be charged. $49.00 for the service charge. What? I was told it would be waived if they completed the repair. So much for the $47.00 yelp discount. I ask the name of the company to make the check payable. Four Seasons Plumbing. What? I thought I had hired Good Plumbing. After the plumber left, I went into the area where the work was performed. He made no attempt whatsoever to clean up. Also, I live in a very old building and the water pressure is not that great. After he was finished, it was even worse than before he started. Much, much worse. read more

Great, fast, professional and customer focused service during our latest sub-zero temp water line break this week!

Bill was great coordinating things, plumber got there very quickly and fixed a leak in my ceiling. Very happy and will do business again. Call these guys for all your plumbing needs! *Five Stars* read more

We had a positive experience. Our kitchen sink clogged, and even after removing traps and snaking the pipes, the clog persisted. We searched Yelp! and called Good Plumbing. They were very pleasant and scheduled a plumber early the next morning. Anthony arrived early and quickly routed out the pipes and cleared the clog. He shared some tips on usage and cleaning of our disposal and grease trap. The fee was $247, which seemed a bit high, but the whole experience was very pleasant and our sink was ready for our dinner party that evening. read more

My water heater started to leak and needed to be replaced. Based on Lowes recommendation, I originally tried to get another company to perform the installation. They botched the job, and I ended up contacting Bill at Good Plumbing. He was very responsive and helpful. Bill had a plumber at my home the following day to replace the heater. These guys did a great job. I live in a very old building, and the water heater had been retrofitted into a tight closet right next to my furnace. It was a difficult job, made worse by the old and problematic plumbing in my building. They did a great job on the initial install, but had to come back the following day to complete the job. The job couldn't be completed on the first day because of leaky valves in the building plumbing. Despite the job being more difficult than anticipated, they did a great job finishing the work. Highly recommended. read more

I called Good Plumbing when my water heater started leaking yesterday. They answered the phone on the first call and were very courteous. I had them come out to the place which they did the same day. The plumbers were very friendly and did a nice job with replacing the water heater. They made quick work of what seemed like a big job. All in all my experience with Good Plumbing was 'Good' and I am happy with the service I got from them... Thanks Yelp! read more

Bill provided awesome customer service over the phone. The plumbers came by shortly after with full confidence to get the job done after another company could not. They knew exactly what to do, what tools to get, and showed me what they were doing the whole time. Thought I got a crash course. I will def use them again and again for my other properties. They were professional in front if my tenants also. They took the time to hear my concerns and I didn't feel rushed. I would recommend them. read more

Good Plumbing did an excellent job installing a water heater and hooking up the water to my refrigerator. Jan was very nice and professional. He covered his boots so as not to track dirt into the house. The water heater however has not been performing well. The water temperatures fluctuate a lot when the faucets are turned on and then the hot water eventually becomes warm. The day after it was installed they came immediately and tried to adjust it but the problem was still there. It took a while for them to follow up but then they analysed the situation and replaced the water heater. Since my issues, the person who was responsible for ignoring my problems has been let go. As I said, the plumber Jan was terrific and the water heater has been working very well for over 1-1/2 years now. read more

Called on a Tuesday for help with an obstructed bath tub drain. Jim arrived on Wednesday within 15 minutes of the originally communicated time estimate. Within 30 minutes, he had repaired the issue (using a vacuum, he removed the ball that my son had drained) and confirmed that the installed drain stopper was the wrong size/model. He ordered a new one for us and returned the following Monday to install. In total, we spent $320 on the parts & labor and Jim was in our home for about an hour total between the two visits. While the price seems a bit steep, we were happy with the service, timeliness and responsiveness. I would call them again should a plumbing need arise. read more

I hired them last week for a plumbing job and they were on time, friendly, HONEST and fair priced. I'd definitely call them again!

So professional so quick and so affordable. Bill sent someone immediately to my condo. Joseph was so kind and he cleaned up after. Was so impressed by their professionalism. Highly recommend. read more

Highly recommend Good Plumbing. Great service, quick to come out and very helpful when they were here. I would definitely call them again for any plumbing issues. read more

I found Good Plumbing on yelp. We needed two toilets replaced. They were responsive and punctual. The price wasn't higher than what other plumbers offered us. However, after the toilets were installed and they left, we noticed that one of them was not stable and was shaky. Turned out they didn't bother securing it or gluing it to the floor. We called and they came to fix this. After they left I realized they fixed it only for one of the toilets but not for the other. The plumber's name was Matt. It could have been worse, but next time I will try someone else. read more

I did Accounting Services as an independent contractor with Good Plumbing, Inc. The owner, Brian McMahon, refused to pay 4 past-due invoices dating back to 02/2009. I made many attempts to contact him about this matter, most of which were ignored. He only responded twice, stating that he would pay the due amount, however he never followed through. The work was done correctly, on time & in good faith, but as of this writing they are still unpaid. It has become apparent that he never intended to pay me for my Accounting Services from the start. Beware of this company. Good Plumbing, Inc. is now operating at 800 Roosevelt Road Bldg. B Suite 318, Glen Ellyn, IL 60137. read more

Had to call good plumbing on the fly while staying at my friend's apartment to fix a leak in drain pipe. Gave Good Plumbing a call and could not have asked for better service. The plumber arrived not too long after the call was made and fixed the leak quickly and with efficiency. I would highly recommend Good Plumbing for on the spot plumbing issues. read more

Had water pouring through basement ceiling when I ran water in kitchen sink - what a mess! Called Saturday night, and Paul came to my house within 20 minutes. He assessed the problem and told me it was a big job, and asked if it was okay if he returned Monday morning (New Years Eve day). I agreed. Paul was at my door at 8am sharp on Monday and he worked diligently until 3pm. It was very apparent that he not only knew what he was doing, but took great pride in his (excellent) work. The price was very reasonable. I will ask for Paul at Good Plumbing for any future plumbing needs - and have already recommended him to several friends. read more

Awesome! Did an great job fixing my bathroom drain and had great response time. He was very nice and easy to work it!