I had such a genuinely wonderful experience at Good See Co. that I felt compelled to share it…read more Rez, the owner, personally helped me select my frames and was completely focused on finding the right fit for me rather than pushing me toward a higher price point. That kind of honest, low pressure approach is rare and deeply appreciated. I came in a little nervous because my prescription is quite strong and I was worried about ending up with thick, unflattering lenses in the frames I had chosen. Esteban walked me through the entire process with patience and expertise, and the finished product came out even better than I had hoped. It is clear these guys really know their craft. The selection of luxury frames is extensive, the quality of work is exceptional, and my new pair was ready in under an hour. I honestly could not have asked for a better experience from start to finish. Good See Co. has earned a loyal customer. I will be bringing all of my frames here going forward and recommending them to everyone I know.

I recently purchased a pair of Jacques Marie Mage frames from Good See Co. and while the product…read moreitself was excellent, the customer service and fulfillment experience were disappointing--especially considering the nearly $1,000 price point. My first attempt to contact the company was through Facebook on March 21 regarding availability of the Jacques Marie Mage Lucknow in Beluga. I never received a response. I then sent an email on March 26 and also received no reply. Because I was trying to confirm whether the frames were physically in stock before purchasing, I eventually had to call the store directly from overseas at approximately 4:00 AM local time due to the time difference. During that call, I asked why I had not received responses to either my Facebook message or email and was told my inquiry may have been "lost in all the emails." I was also informed that the optical frames I originally wanted were no longer available, but that the sunglasses version was still available instead. I ultimately placed the order on April 10 (April 9 U.S. time) and received a shipping confirmation and tracking number two days later. However, despite advertised 2-day shipping, the tracking remained at "label created" with no movement for over a week. I reached out again on April 19 to ask why the package had still not shipped. I was then told there had been issues with USPS pickups related to military/DPO shipping requirements and was assured the package would ship within 48 hours. To be fair, the frames did eventually arrive and were authentic, properly packaged, and in excellent condition. The product itself was great. However, for luxury eyewear at this price level, I expected significantly better communication, responsiveness, and shipping transparency. Customers should not have to repeatedly follow up across multiple platforms or make international calls in the middle of the night simply to confirm inventory and shipment status. Overall: - Excellent product quality - Poor communication - Frustrating fulfillment experience - Customer service that did not match the luxury pricing I'm happy with the frames themselves, but the overall buying experience left a lot to be desired.

Truly the best of the best out there. The only eyewear brand with exceptional service, quality, and…read morecraftsmanship.

For the $900+ price the frame I have cost, the least I'd hope for is a repair service. Within a…read moreyear, the AR coating on my custom insanely pricey lenses just vaporized. I don't do anything crazy with my glasses and they go into the case whenever I'm not wearing them. Then my titanium "unbreakable" frames slid off a short coffee table and very much snapped in half at the nose bridge. Were they really titanium? Who knows. After reaching out to warranty service, they "don't have parts" and can't repair them. Customer service refused to help me at all and wouldn't even point me in the direction of a repair service.

Truly incredible service by Robert. He was patient, kind, generous and had great energy. Loved…read moreshopping with him

I came in today while Christopher was about to take lunch: He politely let me in and took AMAZING…read morecare of me! I had three frames that needed adjustments badly... I was recommended by my friend who mentioned him to me. He has been adjusting her frames spot on - you can tell he is experienced and knowledgeable in the eyewear field. He was quick, professional, and very kind... I would come back and recommend people to the store!!

Bought a pair of their glasses and had my prescription lenses put into the frames and in less than…read morea year they started to rust or breakdown. Now when I wear them they actually cut the top of my ears which makes me wonder if I've had a recent tetanus shot. Even though I was told they were under warranty the frames were discontinued and replacement arms are 3 months away. Which is not a solution to the eyesight issues. Asked to swap for another pair and noooo can do. Perhaps ur Abbott Kenney rent is making u cut back on the quality of ur materials. Right now ur glasses seem to share a common lifespan to the glasses I can buy down Venice beach for 10 bucks

Amazing service! I bought a beautiful pair of glasses here two years ago and they're still holding…read moreup extremely well. Thank you to the associate who warmed up and tightened my frames for free. They have a huge selection and I'd definitely buy from them again. Trust me, Illesteva is a sun glass brand that's worth the money!

Jose was an excellent representative who handled my care exceptionally. I forgot the name of the…read moremanager but she also held my car very well.The glasses are pricey but for the quality I recommend them I paid around $200 for my invincible pair

Very impressed with this shop and staff. Jose and Karen were so nice when I told them I just wanted…read moreinformation to learn about the JINS frame and process. All the frames are beautiful, clean, classic and fun. If you only need a single RX you can get them made there in 30 mins! I have a complicated RX and they can make these too, with the "works" : thin lens, anti reflective, progressive, and transitional ( going outside to turn into sunglasses). These kind of lenses are made off site and takes 2 weeks. All the frames are light weight. Most frames have nosepads for my Asian nose! Ha! I had fun trying on a few pair and had Jose take photos of me with my phone. Overall, the cost of the frames with the additional special lenses that I would need are still less expensive than the cost of what I would pay at my eye doctor's. Thank you Jose and Karen for the JINS introduction!

Christopher was so helpful to my son and I. We picked an awesome pair of sunglasses for him and got…read morea new set of chic readers. When I went back later to pick them up he remembered me. He adjusted the frames perfectly and was so kind. This is true hospitality. I'll keep coming back!

I had a fantastic experience at Garrett Leight thanks to Chris. He is incredibly knowledgeable…read moreabout their frames and lenses, making the selection process seamless. His customer service is top-notch, and his recommendations were spot on. I'll definitely be back--Chris deserves a raise for the excellent work he's doing!

The store is located in a very hip area of Venice , Abbot Kinney …read more The owner Chis and his team are awesome. His store offers a great selection of Ray Ban glasses. They offer a personal service with a friendly touch. The store inside is beautiful. There are nice seats outside and anyone is welcome to seat outside. They also offer extended service to repair your glasses. They stand by their service is anything goes wrong.

Came in on a late Thursday afternoon to try on the RayBan Meta glasses. I walked in, yet no one…read moregreeted me nor said anything. Mind you, there was only one other customer there and two employees - one was assisting the customer but literally looked at me and looked back at their customer without acknowledgement, while the other was behind the till. Either of them could have literally just said "hi" or "hi, we'll be right there" but I kind of got some not-so-friendly and unwanted vibes, so I sucked it up because I came here for one reason - to try on the Meta glasses. And while I tried it on myself (without any help), someone finally acknowledged me after a few minutes. I knew exactly what I wanted after trying a few variations so I just ordered them at the store. Again, not very friendly, but it is what it is - just a transaction.

Joanna is amazing! The only reason I stop in the store she's so knowledgeable and you need to give…read morethis woman a raise!!!! Highly recommend her!!!

Helpful staff. Nice location in the totally walkable abbot Kinney…read more They do have a variety in their selection but most styles are for the slimmer face. Please check into alternatives. The styles and colors are quite unique. Love the look. Prices are reasonable too

Love this place! The vibes are great -- super colourful store with sunglasses to match. The moment…read moreyou walk in, you're surrounded by bold, fun designs and a huge variety of styles. It's honestly hard to choose just one pair! Prices are super affordable too -- most styles range from $25 to $35, which makes it really easy to pick up more than one. The staff were incredibly helpful, friendly, and genuinely excited to help you find the perfect fit. Only downside is parking -- it can be a bit tricky right on the main street, but if you look around the smaller side streets nearby, you'll usually find some free street parking. This street is usually best for pedestrians.

Super cute place! Has a full shop along with it and major vibes. Got a good basic menu with good…read morecoffee, and a pretty decent speciality menu. Dodd not try any food, but got the cherry latte and a cappuccino. Would come here again

Super cool place! My boyfriend's absolute favorite brand. The store was decorated super sick, got…read morecute souvenirs