I recently purchased a pair of Jacques Marie Mage frames from Good See Co. and while the product…read moreitself was excellent, the customer service and fulfillment experience were disappointing--especially considering the nearly $1,000 price point. My first attempt to contact the company was through Facebook on March 21 regarding availability of the Jacques Marie Mage Lucknow in Beluga. I never received a response. I then sent an email on March 26 and also received no reply. Because I was trying to confirm whether the frames were physically in stock before purchasing, I eventually had to call the store directly from overseas at approximately 4:00 AM local time due to the time difference. During that call, I asked why I had not received responses to either my Facebook message or email and was told my inquiry may have been "lost in all the emails." I was also informed that the optical frames I originally wanted were no longer available, but that the sunglasses version was still available instead. I ultimately placed the order on April 10 (April 9 U.S. time) and received a shipping confirmation and tracking number two days later. However, despite advertised 2-day shipping, the tracking remained at "label created" with no movement for over a week. I reached out again on April 19 to ask why the package had still not shipped. I was then told there had been issues with USPS pickups related to military/DPO shipping requirements and was assured the package would ship within 48 hours. To be fair, the frames did eventually arrive and were authentic, properly packaged, and in excellent condition. The product itself was great. However, for luxury eyewear at this price level, I expected significantly better communication, responsiveness, and shipping transparency. Customers should not have to repeatedly follow up across multiple platforms or make international calls in the middle of the night simply to confirm inventory and shipment status. Overall: - Excellent product quality - Poor communication - Frustrating fulfillment experience - Customer service that did not match the luxury pricing I'm happy with the frames themselves, but the overall buying experience left a lot to be desired.

Following some unnecessary complications that could have been avoided from the outset, if the…read morebusiness had fulfilled its obligations, we could have also avoided the negative review that I initiated. I am writing to provide an update on the actions taken when I returned with the frame they provided. They replaced it with a superior one, and I am perplexed as to why they did not take such action from the very beginning. Apart from this, the overall experience has been satisfactory. They perform well, but when they make mistakes, they are reluctant to take responsibility.

Truly the best of the best out there. The only eyewear brand with exceptional service, quality, and…read morecraftsmanship.

For the $900+ price the frame I have cost, the least I'd hope for is a repair service. Within a…read moreyear, the AR coating on my custom insanely pricey lenses just vaporized. I don't do anything crazy with my glasses and they go into the case whenever I'm not wearing them. Then my titanium "unbreakable" frames slid off a short coffee table and very much snapped in half at the nose bridge. Were they really titanium? Who knows. After reaching out to warranty service, they "don't have parts" and can't repair them. Customer service refused to help me at all and wouldn't even point me in the direction of a repair service.

Truly incredible service by Robert. He was patient, kind, generous and had great energy. Loved…read moreshopping with him

I came in today while Christopher was about to take lunch: He politely let me in and took AMAZING…read morecare of me! I had three frames that needed adjustments badly... I was recommended by my friend who mentioned him to me. He has been adjusting her frames spot on - you can tell he is experienced and knowledgeable in the eyewear field. He was quick, professional, and very kind... I would come back and recommend people to the store!!

Bought a pair of their glasses and had my prescription lenses put into the frames and in less than…read morea year they started to rust or breakdown. Now when I wear them they actually cut the top of my ears which makes me wonder if I've had a recent tetanus shot. Even though I was told they were under warranty the frames were discontinued and replacement arms are 3 months away. Which is not a solution to the eyesight issues. Asked to swap for another pair and noooo can do. Perhaps ur Abbott Kenney rent is making u cut back on the quality of ur materials. Right now ur glasses seem to share a common lifespan to the glasses I can buy down Venice beach for 10 bucks

Amazing service! I bought a beautiful pair of glasses here two years ago and they're still holding…read moreup extremely well. Thank you to the associate who warmed up and tightened my frames for free. They have a huge selection and I'd definitely buy from them again. Trust me, Illesteva is a sun glass brand that's worth the money!

I'm honestly blown away by JINS. I've always just gone through my optometrist for glasses, and this…read moretime I was quoted around $700 for a frame (granted, it was a nicer designer one), plus another $550 just to add my prescription--even after insurance and basic upgrades like blue light filtering. It felt insane. Then I found JINS randomly strolling down abbot kinney, and the difference is unreal. Their frames are actually stylish and super affordable, but the craziest part? The prescription lenses are INCLUDED for free. No hidden fees, no add-ons stacking up.. I even added a rosy cheek tint to my lenses for about $100, which I've literally never seen offered anywhere else. Such a unique touch and it actually looks amazing in person. It feels like they completely rethought how glasses should be priced and designed. Super innovative, transparent, and genuinely worth it. I don't think I can ever go back to buying at the optometrist!!

I purchased a pair of glasses for my 11-year-old son in September 2025. The young woman who helped…read moreus at the time was friendly and professional, and the glasses were ready within an hour. My son loved them. A couple of months later, one of the screws on the frame loosened and fell out. We returned to the store, and the issue was fixed within about 20 minutes at no charge. The woman who helped us was polite and helpful. Unfortunately, the same issue happened again. In January, the screw loosened once more, causing one of the lenses to fall out and break. This time, our experience was completely different. The man assisting us showed no empathy or apology despite this being the second time we returned for the same problem. Instead, he blamed my 11-year-old son, suggesting he didn't know how to properly wear or remove his glasses. His tone was condescending and dismissive, which was unacceptable. We were told the lens needed to be replaced at a cost of $90, were promised the glasses would be ready in 30 minutes, and that we would receive a text when they were ready. After waiting over an hour with no text, we returned to the store only to find the glasses had been ready but no notification was sent. To make matters worse, the same employee again lectured my son on how to wear and remove his glasses, stating, "Glasses only belong on your face or in the case, nowhere else." He then added that if we returned again with issues, there would be additional charges, as if he were doing us a favor -- despite us paying for a replacement lens and dealing with repeated defects and poor service. This employee's behavior was unprofessional and far below the standard of every other staff member we've interacted with at JINS. I've been a loyal JINS customer since purchasing my first pair in Osaka after graduating college, and I've recommended the brand to others, including my son. Unfortunately, this experience has shown me that I can find better quality glasses and far better customer service elsewhere. JINS has lost a loyal customer.

Christopher was so helpful to my son and I. We picked an awesome pair of sunglasses for him and got…read morea new set of chic readers. When I went back later to pick them up he remembered me. He adjusted the frames perfectly and was so kind. This is true hospitality. I'll keep coming back!

I had a fantastic experience at Garrett Leight thanks to Chris. He is incredibly knowledgeable…read moreabout their frames and lenses, making the selection process seamless. His customer service is top-notch, and his recommendations were spot on. I'll definitely be back--Chris deserves a raise for the excellent work he's doing!

The store is located in a very hip area of Venice , Abbot Kinney …read more The owner Chis and his team are awesome. His store offers a great selection of Ray Ban glasses. They offer a personal service with a friendly touch. The store inside is beautiful. There are nice seats outside and anyone is welcome to seat outside. They also offer extended service to repair your glasses. They stand by their service is anything goes wrong.

I recently purchased a pair of Ray-Ban sunglasses from the Newport Beach store on February 22. At…read morethe time of purchase, I was clearly told that I had a 45-day return period. After a short time, I noticed small marks on the lenses, which appeared to be a product issue. On March 14, while I was near Venice Beach, I stopped by the Ray-Ban store there to process a return. Unfortunately, the experience was extremely disappointing. First, the store manager/owner immediately accused me of wearing the sunglasses the entire time, which was simply not true. The glasses were barely used, and the marks were the reason I came in. Second, he even attempted to clean the lenses himself but was unable to remove the marks, clearly showing that the issue was with the product itself. Third, he complained that he would be "taking the hit" because I was returning the sunglasses to a different Ray-Ban store, which should not be the customer's concern if the brand offers a 45-day return policy. Finally, he claimed that their system was not working properly and refused to process the return, leaving me with defective sunglasses and no resolution. Overall, this was a very disappointing customer service experience. Ray-Ban markets itself as a premium brand, but the service I received did not reflect that at all. Experiences like this make customers seriously consider switching to another brand.

Joanna is amazing! The only reason I stop in the store she's so knowledgeable and you need to give…read morethis woman a raise!!!! Highly recommend her!!!

Helpful staff. Nice location in the totally walkable abbot Kinney…read more They do have a variety in their selection but most styles are for the slimmer face. Please check into alternatives. The styles and colors are quite unique. Love the look. Prices are reasonable too

Love this place! The vibes are great -- super colourful store with sunglasses to match. The moment…read moreyou walk in, you're surrounded by bold, fun designs and a huge variety of styles. It's honestly hard to choose just one pair! Prices are super affordable too -- most styles range from $25 to $35, which makes it really easy to pick up more than one. The staff were incredibly helpful, friendly, and genuinely excited to help you find the perfect fit. Only downside is parking -- it can be a bit tricky right on the main street, but if you look around the smaller side streets nearby, you'll usually find some free street parking. This street is usually best for pedestrians.

Super cool place! My boyfriend's absolute favorite brand. The store was decorated super sick, got…read morecute souvenirs

Super cute place! Has a full shop along with it and major vibes. Got a good basic menu with good…read morecoffee, and a pretty decent speciality menu. Dodd not try any food, but got the cherry latte and a cappuccino. Would come here again