So, I went down to Torrance, post dental visit, to help my pal Bobby pack up his house for the…read moremovers coming tomorrow!!! Unfortunately, my sunglasses disappeared in the morass of "unpacked moving boxes"... "No good deed goes unpunished" I giggled to myself. Anyway, I drove here to buy a new pair. Ofc, my friend assured me he would find them BUT, alas, he didn't FIND THEM & I had to leave. So, I was helped by Heidi, who did a splendid job with the entire experience!!! Sam ( the man who makes magic with eyewear), was delightful! And my new glasses will be ready later today or tomorrow morning. I've been coming here for years and I never have a bad experience. I highly recommend it and there's plenty of parking ... Complete Eyewear is a small business that lights up the west side! And the prices are reasonable and plenty of options to choose from.

This place is great! Walked in on Friday and was greeted by heidi! Told me to pick up some frames…read moreand then went to an eye screening by Dr. park ( i think that was his name) he was very thorough and quick! Great experience I was in and out in less than 30 minutes and came back on Monday to pickup my glasses. 10/10 highly recommend!!

They helped my mom find glasses that make her feel fabulous and did it with a smile. 91 and looking…read morelike a star.

Honestly, the most professional and genuinely helpful optometry office that I have ever been to…read more Their product selection is great. Their customer service / front desk is fantastic and they go out out of their way to help you with your specific needs - at least that that's been my experience. I honestly don't think I will go anywhere else. I had an issue with my contact lenses...& other optometry's would give me a hard time or delay - but Modo's staff handled it immediately and really made a difference.

Pacific Eye Care is now operated by Total Vision. I did not know this, all the signage says Pacific…read moreEye Care or I would have gone elsewhere. Now, this review is not about their Optometry team, they might be great, I have no idea. I went in with a prescription for 3 glasses, needing 5 total. There selection was pretty good, not great, but I can't see so I really needed these glasses. They are a tad pricey, but that was also okay, as they promised me these glasses would be ready in a week and a half. I said, I'll give you two weeks, can you do it. I can't drive, I can't read. They promised that 1 and a half weeks would be plenty of time. Right. Almost a month later I called them and I got the "we were just about to call you" line, which you know is always false. They said my last pair just came in. I asked why they had not called when the first pair came in as I was very clear I could not drive or read. I got silence. I went in to get my glasses and waited close to 20 minutes Just for them to be fitted and put in a case. Now when I finally saw someone she was great, thus the 3 and not a 1 rating. She took care to fit the glasses right and put them all in cases--not the cases I thought I would have like the ones with the name of these expensive designer glasses I bought, but whatever. I won't be back. Don't make promises you can't keep, if there is an issue call the customer and don't make them call you, because having my husband drive me around is just so much fun and not at all a waste if his workday.

The doctor, receptionist and the staff member after check-up were kind and professional…read more Unfortunately, our experience with Christina was very disappointing. She's not welcoming and unprofessional, especially in her interaction with children. This was the first time we encountered staff who were rude to kids, and because of this experience, we have decided not to return to this clinic.

Amazing local spot affordable prices great staff amazing location legitimately I was in and out…read morewithin 15 minutes I walked across the street to the taco truck and by the time that I was done, they already had my glasses, polished and buffed unfortunately I was only there to get lenses, but they do have a wide variety of places that you can pick from as well Price 10 out of 10 Atmosphere 10 out of 10 Location 10 out of 10 Parking 10 out of 10

I had the most incredible experience at Hourglass Optical. Veronica, Kathy, and the gentleman who…read moremakes the glasses were all absolutely amazing--truly some of the sweetest, most patient and also a lotsa fun people I've ever met. I needed two pairs of prescription glasses: one regular pair and one with an FL-41 tint. They even gave me a temporary pair to use while mine were being made, which was such a thoughtful touch. Everything was unbelievably fast, especially considering it was around Thanksgiving. I only had to wait a few days for the tinted pair, and I was genuinely impressed by their turnaround time. They spent so much time with me figuring out the perfect tint darkness. I kept wanting it darker, and they were endlessly patient, making sure I wouldn't end up with something too dark that I might regret later. They even showed me multiple lenses with different tint levels so I could really make the right decision. I live in Hawaii and found them through ChatGPT while planning a trip to LA. After calling and comparing several places, I still chose Hourglass Optical--and I'm so glad I did. Their prices are incredibly reasonable, honestly maybe too reasonable given the level of expertise and care they provide. Other places were either more expensive or cheaper but far less competent. This one was the clear winner. Parking is easy--they have a small lot in the back. They also love dogs, which I felt was important to mention because it instantly made me feel welcome. The business has been around for about 50 years and was the first (and only!) store that made glasses within an hour. A long-standing family business that provides excellent work at a fair price deserves all the praise.

The exam went well, the staff was great & I will be back! Thank you so much for everythingread more

Great experience! Just bought a new pair of prescription sunglasses from here and they were very…read moreknowledgeable about all the different frame styles and what is best fit-wise for my face shape. Made the decision easier! They also have free parking.

I'm honestly blown away by JINS. I've always just gone through my optometrist for glasses, and this…read moretime I was quoted around $700 for a frame (granted, it was a nicer designer one), plus another $550 just to add my prescription--even after insurance and basic upgrades like blue light filtering. It felt insane. Then I found JINS randomly strolling down abbot kinney, and the difference is unreal. Their frames are actually stylish and super affordable, but the craziest part? The prescription lenses are INCLUDED for free. No hidden fees, no add-ons stacking up.. I even added a rosy cheek tint to my lenses for about $100, which I've literally never seen offered anywhere else. Such a unique touch and it actually looks amazing in person. It feels like they completely rethought how glasses should be priced and designed. Super innovative, transparent, and genuinely worth it. I don't think I can ever go back to buying at the optometrist!!

I purchased a pair of glasses for my 11-year-old son in September 2025. The young woman who helped…read moreus at the time was friendly and professional, and the glasses were ready within an hour. My son loved them. A couple of months later, one of the screws on the frame loosened and fell out. We returned to the store, and the issue was fixed within about 20 minutes at no charge. The woman who helped us was polite and helpful. Unfortunately, the same issue happened again. In January, the screw loosened once more, causing one of the lenses to fall out and break. This time, our experience was completely different. The man assisting us showed no empathy or apology despite this being the second time we returned for the same problem. Instead, he blamed my 11-year-old son, suggesting he didn't know how to properly wear or remove his glasses. His tone was condescending and dismissive, which was unacceptable. We were told the lens needed to be replaced at a cost of $90, were promised the glasses would be ready in 30 minutes, and that we would receive a text when they were ready. After waiting over an hour with no text, we returned to the store only to find the glasses had been ready but no notification was sent. To make matters worse, the same employee again lectured my son on how to wear and remove his glasses, stating, "Glasses only belong on your face or in the case, nowhere else." He then added that if we returned again with issues, there would be additional charges, as if he were doing us a favor -- despite us paying for a replacement lens and dealing with repeated defects and poor service. This employee's behavior was unprofessional and far below the standard of every other staff member we've interacted with at JINS. I've been a loyal JINS customer since purchasing my first pair in Osaka after graduating college, and I've recommended the brand to others, including my son. Unfortunately, this experience has shown me that I can find better quality glasses and far better customer service elsewhere. JINS has lost a loyal customer.

I recently purchased a pair of Jacques Marie Mage frames from Good See Co. and while the product…read moreitself was excellent, the customer service and fulfillment experience were disappointing--especially considering the nearly $1,000 price point. My first attempt to contact the company was through Facebook on March 21 regarding availability of the Jacques Marie Mage Lucknow in Beluga. I never received a response. I then sent an email on March 26 and also received no reply. Because I was trying to confirm whether the frames were physically in stock before purchasing, I eventually had to call the store directly from overseas at approximately 4:00 AM local time due to the time difference. During that call, I asked why I had not received responses to either my Facebook message or email and was told my inquiry may have been "lost in all the emails." I was also informed that the optical frames I originally wanted were no longer available, but that the sunglasses version was still available instead. I ultimately placed the order on April 10 (April 9 U.S. time) and received a shipping confirmation and tracking number two days later. However, despite advertised 2-day shipping, the tracking remained at "label created" with no movement for over a week. I reached out again on April 19 to ask why the package had still not shipped. I was then told there had been issues with USPS pickups related to military/DPO shipping requirements and was assured the package would ship within 48 hours. To be fair, the frames did eventually arrive and were authentic, properly packaged, and in excellent condition. The product itself was great. However, for luxury eyewear at this price level, I expected significantly better communication, responsiveness, and shipping transparency. Customers should not have to repeatedly follow up across multiple platforms or make international calls in the middle of the night simply to confirm inventory and shipment status. Overall: - Excellent product quality - Poor communication - Frustrating fulfillment experience - Customer service that did not match the luxury pricing I'm happy with the frames themselves, but the overall buying experience left a lot to be desired.

This was my first on line transaction for eye glasses. Good See Co. has an outstanding reputation…read moreand a best in class selection. They exceeded my expectations throughout the entire process. Could not be happier. Highly recommend!

Had a good experience here. Ended up spending a pretty penny on a pair of glasses. The staff was…read morealways helpful and friendly. Can get busy.

Good selection of frames and helpful staff. You're free to try on frames with no employee…read moreinteraction unless you take a number for service. Higher end frames are in display cases. I come for the great selection of "Asian fit frames" as I don't have a complete nose bridge. Also I am very near sighted and need all the bells and whistles of add ons, but with my insurance, I get a deal, even for Costco! The only negative is that reaching a person on the phone to find out if your order is ready is difficult. I suggest calling right before they open or close for your best chances. Even better, a courtesy call to notify the customer their order is ready. Note: the optometrist is an independent contractor and charges a lot for exams.

If you're going to invest in luxury eyewear, you owe it to yourself to buy from Susie. She's a…read moredelight and has the best inventory in the city. It's such a treat to visit the store, which is a beautiful slice of coastal Santa Monica. I'm already saving for my next pair.

Best place in Los Angeles for glasses. Service is professional and personal and the choice of…read moreframes there is way beyond other stores. Thank you, Susan...Eyes on Main is the only place our family goes for glasses

Helpful staff. Nice location in the totally walkable abbot Kinney…read more They do have a variety in their selection but most styles are for the slimmer face. Please check into alternatives. The styles and colors are quite unique. Love the look. Prices are reasonable too

I came in to get a pair of Warby Parker sunglasses adjusted and asked if they'd fix another couple…read moreof pairs that were not theirs. Rocky accepted all three without a murmur and did a bang-up job. Carly, meanwhile, helped me figure out options for a new pair while I waited and was delightful and helpful without being at all pushy. The glasses remain excellent value for the price but the service really makes this branch, at least, stand out.