I went in for a tire repair & I have to say April is absolutely amazing! She makes you feel so comfortable & she has such a good aura! Service was great and I will definitely recommend going there! read more

I'm honestly pretty shocked by the lack of care here. If you're okay with your wheels getting a little beat up, this is the spot. When I picked up my truck, I noticed the damage and spoke to the front desk. He literally told me their equipment is old and that damage is "expected." That's a wild thing to say to a customer. One of my center hub caps has a deep, long score where it looks like the tech tried to pry it off instead of doing it properly. What's worse is the installer clearly knew they did it and just didn't say anything. I've got video of all four wheels from drop off, so I know for a fact that wasn't there before. The actual work quality was just lazy. They used stickon weights, which is fine, but they didn't even clean the surface first. Wont be surprising if they don't stay on. On one wheel, they placed weights almost opposite of each other. Pretty much just canceling each other out and adding unnecessary unsprung weight for no reason. The ride feels a little bumpier than it did on my old, worn-out tires. My guess is that they didn't road force the tires, maybe because they don't have the equipment or the staff isn't trained on it. Idk. I even had a missing valve stem cap. The front desk guy just put on a random mismatched one. I had all four matching OEM caps and they didn't replace the stems because I got TPMS. April Arzadon was the salesperson on the ticket and Ezekiel Lyau was the tech. It's been two weeks since the guy at the counter took photos of the damage and said the manager would handle it. Couple days after pick up, I called back, and while the manager supposedly got the message, i never actually talk to the manager. They just keep using the front desk as a middleman. The only reason this isn't a 1-star review is because the online booking was easy and the price was ok, but the "savings" aren't worth the damage and the total lack of accountability. I may have to take it to another shop to get the tires rebalanced. We'll see. read more

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Very poor service and ethics. I had an 11:00 safety check appointment. I waited two hours. Then they tell me they couldn't pass me because I have two rear brake "dome" lights out which would cost $72.00 each. After a two hour wait, I told them forget it. They still charged me the safety check. I asked for the written estimate and took it to Autozone for the parts. The guy at Autozone said there's no such thing as a dome light for brake lights. He went into the parking lot with me and checked out my brake lights and said "they're working fine". I cannot emphasize enough how much you should avoid this place. read more

Took way too long on safety inspection and unfriendly people working here... go anywhere else

Early Sunday morning, a nail punctured my tire and triggered a low tire pressure warning. I went to the Kapolei location, which is open on Sundays. Unfortunately, the tire was out of stock, so the repair had to be done the next day. However, as soon as the tire arrived from another branch, Eita at the front desk promptly called to let me know, and Haven, the technician, handled the tire replacement smoothly and efficiently. I was extremely satisfied with the entire experience. The pricing was reasonable, and there were no issues at all throughout the two-day process! read more

Called to book an appointment for a safety check and the service desk informed me that no appointment was needed -- just walk in. I asked what time they opened and was told 8am. This morning, we arrived at 7am and were the first in line. As soon as they opened, we were told it was appointment only and that they were fully booked for the day. Unbelievable. When I explained that I had called ahead and was specifically told to walk in, the only solution offered was an appointment next month. Extremely disappointing customer service and poor communication. Will not be coming back here. read more

Been here before bc of location and this time well you book an appt online and then they say "Oh we cant see the appts online" you gotta wait" What for have appt online and they can't see it it's from "their own site" Absolutely Ridiculous Goodyear Shame on you guys read more

Wonderful GOODYEAR location and I don't live here! Garage is clean, people great. Great value for that car's situation. Best experiences with MICHAEL! He's so personable, friendly, compassionate, honest, and understanding. We need more people like MICHAEL in the world. MARK, our the master mechanic, was also amazing truthful and helpful with the options provided given the car's situation. Thank you, MICHAEL and MARK for giving mechanics a good reputation. read more

On Monday, I walked in hoping to get a safety inspection. I was told safety inspections are by appointment only and the next availability was Wednesday (6/11) at noon. So I booked it. Fast forward to today Wednesday. I walked in 10 mins early and was holding my small dog. The lone employee immediately held up his hand, his eyes darting to my dog. I stood inches from the door thinking he was going to tell me I couldn't bring my dog in, ready to walk back outside. I quickly told him "I have a 12 o'clock....." he cut me off and sternly said "just wait!!!" There were 2 men in the waiting area. The employee was typing away on the computer. A lady walked in and the guy employee scolded her for taking too long to bring him her paperwork. Wow. Rude. When it was my turn, he motioned me over, no greeting and just stood there. I told him I had an appointment for a safety inspection. He was clearly very annoyed and mad, cut me off and said "registration, insurance!". He was grumbling about something. I said "you're not having a good day are you?". I wasn't being sarcastic, I saw how he was interacting with the lady and he was being rude and now with me he was acting like I was disrupting his day. He emphasized he wasn't having a good, that he was slammed, been working by himself for 3 days because people called out. He pointed to a stack of paperwork and said he still has to send out all these estimates. I asked him how long is it going to take and he said an hour. I thought he meant the estimates so I said, "I mean the inspection". He said "an hour!" Still thinking he meant the stack of estimates he was grumbling about, I told him I meant the inspection. He said super slowly as if I had a comprehension problem, "I just told you 45 mins to an hour". Rude. I told him never mind and took my paperwork back. He told me "but you have an appointment". I said no thank you and walked out. I'm not going to spend my hard earned money at a business who treats customers so rudely. Not my problem that your co-workers are calling in sick for 3 straight days. Also not my problem you have a stack of estimates to send out. A kind word never goes wasted. A simple, "I'll be right with you" and a smile would've been awesome. After waiting 20 mins, a kind word " thanks for waiting, how can I help you" would've been great. I probably would've waited the hour. I get people have bad days but don't take it out on customers. Customer service starts at the top. Clearly nobody at the top cares. read more

Amazing ! What went well ,good for recommending to friend and family, good customer service,my personal experience.

We have gone a few times just for safety inspections for our vehicles. When taking our vehicle in for a safety inspection the employee told us a few of our lights needed replacing. Without presenting any info on the replacement needed they said it would cost $200.00 to replace the bulbs. That is completely ridiculous thinking that they can say that to a customer. I went to autozone and replaced the bulbs for under $20.00. Goodyear is ripping off customers who work hard for their money! Goodyear when doing safety inspections should have a different rate for helping the customer that is only there for safety inspection. I have spoken to some of my friends and even they say Goodyear likes to rip customers off. They went there for a service and Goodyear their safety inspection without asking then Goodyear told them the safety won't pass because two of their tires were bad and that the cost would be $700.00. Do not go to Goodyear Kapolei they have a system of ripping off customers. What a racket. I spoke to the manager and that guy is shady and not honest. Even the service lady lying to customers. Should be shame. We work hard for our money. Aloha read more

they ripping people off they shitty don't go there that was three worst experience I ever had anywhere goin doing safety check for a car

Fool me once same on you, fool me twice shame on me! This is my second horrible experience at this location. Both times had an appointment around 9 am. First was just for a safety inspection for my company vehicle and second was for an oil change. Both times I sat and waited for over 3 hours. This is absolutely unacceptable. Do yourself a favor and take your vehicle somewhere else. read more

We have gone to this location a few times. First time with an appointment an inspection and it took them 4 hours to get to our car. Next time they were better. This time husband took our car in for oil change, because we found special rebate to lower the rate below another company we used. The offer was on website and came up for their location. We were also quoted a price. When we came back to pickup car the staff member said the rebate was wrong and take it up with Corporate....what we have to take it up with corporate. It's false advertising if it offered to bring you in and then not give it to you. Well guess what there are other places to go in the future when we need new tires which is coming up this year, future inspections and oil changes. We have a habit of sticking with a business that provides consistent and helpful service. read more

Horrible service! My Kupuna mother in law, went there for a safety check and they lost her paperwork. They made her go back to the DMV to get another copy of the registration. They inconvenienced her and to top it off, she had to pay for it. Unreal! No compassion or apology. read more

Estimated time of completion but get ready to wait 4+ hours to fix your car. I want to give this a good review but i have no words.

I can't say enough good things about my experience at Kapolei Goodyear Auto Services!From the moment I walked in, the staff were welcoming, friendly and super helpful. It's not always easy to find a shop you can truly trust, but these folks go above and beyond. read more

Appointments are full of shit made 1 earliest is 1230 checked in then it tells you it's gonna be two or three hours just for a safety check wouldn't suggest anybody to go there for anything read more

My auto battery was losing power and need to be replace, I turn in my Toyota Corolla at 11:25 pm and by 1:30 pm, I was able drive home and great amount time to do my errands read more

Got my car dosed here and do my check ups, the mechanics are knowledgeable and professional and the cost for repairs isn't bad either, I recommend calling prior for service so they can make an appt for you. read more

Staff was very attentive and quick. Only took 30 minutes to repair a slow leak in right rear tire. Also corrected the TPS system to read properly. Would recommend them for your tire services and needs. Lounge has AC and was comfortable with plenty of seating. read more

I made online appointment late last night for an oil change and I was able to get the earliest and I'm so happy they have the online appointment feature. The guy Kenny was so cool and friendly . I assume it will take abt 2-3 hours but I got my car back after an hour. They even offer for courtesy tire rotation but I just purchase my tire last week. Kudos to all of you and the manager Chris. Thank you for your quick oil change and suggestions in my car. Didn't do any up pricing just like other car services. read more

I went to get a battery changed for my vehicle. It was good for about a month and then I would have issues with it starting. We used the vehicle to take some people to the beach and when we tried to leave the vehicle wouldn't start. We popped the hood and the battery terminals are not tighten and the bolts that secure the battery are on the front windshield. How does that happen? Did good year just stop mid job and take a break. read more

Christmas Eve had an appt for 8:00. There were people there before me which I later found out were walk-ins. My van sat on the side for an hour so I walked up to the counter and asked if it was first come first serve and they said that the technicians are supposed to take appts first and make sure someone is available at the scheduled time. They then informed the technicians to work on my van next. When I first checked in, I told them my van was shaking and that I believed it was either a bubble or balancing. I also told them there was a couple screws and which tires they were in and that wasn't what was causing the shaking and that the shaking was the most important issue. The night prior and that morning, I checked all the tires and made them all the same pressure and it was still shaking. After waiting in the store for a few hours, I asked if they found what was causing the shaking and they said they removed a screw and plugged the tire and were almost done. I told them as I told them from the beginning that the shaking was the most important. I then walked into the garage to talk directly to the technician to make sure what I said was relayed properly. I explained that I inflated all the tires equal pressure and it was still shaking so it WAS NOT the screw causing the issue as they told me that sometimes low pressure due to a leak would cause shaking. I drove many cars and trucks with bubbles before and I told them I know what a bubble feels like or could be balancing but he said they were balanced. He asked if it was the front or back shaking and I said most likely the back as the steering wheel wasn't shaking a lot like I've experience before with a bubble in the front. I then went back to waiting room thinking I was understood. After another hour I asked a different lady at the counter if they found a bubble and she said that they plugged the screw and was almost done. I repeated everything I said to her and she went into the garage. After a while I went into the garage and the technician was looking at the front tires. I told the lady it must be in the back as the steering wheel isn't shaking much and I can see my son's head in the back car seat shaking side to side. The counter lady then found the bubble in the same tire they plugged earlier and I also pointed out that when I first checked in I told them there was a screw in the front passenger too. They then plugged that and had to order one tire from another store as there was only 1 there and I agreed to change 2. Everything was finally done at 1pm. I was there for 5 hours just to change 2 tires with a scheduled appointment...if they listened to me in the first place should've taken 1-2 hours max. If I didn't go into the garage multiple times and keep pushing, the tire could've exploded and caused an accident. read more

We took our car in because they didn't do the tires right the first time at another location. We took it to the kapolei goodyear because it was closer, and all they had to do was make the white walls face out and align the tires. We paid extra for this service to be done, but they should have refunded us for it. They wasted our whole day by keeping it from 9 am to 430 pm. Nobody answers the phone when you want to call and get a status update, there's poor leadership, and overall management of the place. It's not worth your time or money coming to this location. read more

My appointment was for 0800 on 06/26/2024 I arrive at 0730 Stood in line when doors opened at 0757 Finally seen and checked in at 0820 Vehicle only then goes in at 1008 Service completed at 1128 Nothing could be done to remedy the situation They do not honor appointment times and almost never answer phone calls that are non stop ringing at the desk. Terrible customer service. read more

I was so impressed with the efficiency and kindness of all the staff... they were short staffed yet they quickly address my issues and got my car right in! You guys are amazing keep up the great work! read more

You need to have staff who are there and ready to help cursive. We waited for someone to give us a safety check; the ONE person who could do it was out sick and there was no one else who could do it. We finally went to Ewa Beach Auto Repair. We had no appointment but within five minutes we got our safety check done quickly and professionally. The office staff was friendly and greeted us with a smile. We will definitely return. read more

Here's the deal. These guys are so nice, but so so understaffed. I got an oil change here and I had to wait in line for 30 minutes just to drop my car off for the oil change. Keep in mind, I had an appointment. In the past I've tried calling to make appointments but I finally started making appointments online because they never pick up the phone. I kid you not, the phone rang THE ENTIRE TIME I was there. Everyone in the waiting room just had to sit and listen to it ring for hours. And the guys at the desk just ignored it. Like I said, these guys are so nice. And they do a good job, but they desperately need more staff or they need to stop taking so many appointments. read more

Scheduled an appointment at 12:00 PM for an oil change and a safety check. Didn't start servicing my vehicle until 2:30 PM. Finished around 3:10 PM. What is the point of scheduling appointments when you are treated as a walk-in? Staff is overall very nice and helpful, but I'm afraid they're not getting the support they need or need to find a better way to service appointments. read more

Wife and I have been going here for decades. Always greeted in a welcoming manner. Past few days with nails in both my vehicle and my wife's and to have repair. Also, they patch tire from inside, which is proper and not just a plug like some other shops might do. Today greeted by Mia at the counter as well as yesterday for my wife, and was again treated in a professional manner. Promised me my vehicle by the end of the day. Was worth the wait. Thanks again to the Team at Goodyear Kapolei! read more

Goodyear Auto Service - Tire debris pulled from tread - Tires Near Me - Kapolei, Hawaii

Appointments mean nothing at this location. Safety inspection scheduled for 12 and the first red flag was the person in front of me was also checking in for a 12 safety inspection appointment and was quoted 45 minutes to an hour. When I checked in I was told one hour. I go eat and return one hour later to my car still sitting where I left it and inspection hasn't started. The person at the counter says that is normal because they are the only place for inspections in Kapolei. Save yourself the time and frustration and go somewhere else especially if you feel that making an appointment means your car will at least be started on within an hour of your scheduled appointment time. read more

WARNING! SAFETY THREAT! Work NOT done: paper says that it was. Your family is NOT safe when your vehicle is fraudulently signed off as repaired when it is not. CALLING. Don't bother. Guy at counter is nice, but he's constantly swamped. He just doesn't have time to answer. Seems they've burned just enough people to lighten the workload, so there's usually walk-in availability. But be careful. They will never touch any of our cars again. PRE TIRE ROTATION. Tires marked. Needed plugged tire swapped out for spare. Checklist said action completed on all tires. Work was signed off by technician "Kevin Gameng". Rear tires both remained in place, as they were marked before work. Worksheet indicated a circular rotation. Markings remained in same place after work compete. CONFRONTATION. Desk gentleman remained pleasant & offered to have another tech complete the work. But my family needed dinner & I needed to leave. Am happy with how he smoothly snapped to make it right & offered my choice to complete the work immediately or the following day. On the lookout for a honest new regular. I like speed & competitive pricing. But honesty regarding my family's safety is nonnegotiable. read more

Goodyear Auto Service - Behind the strip mall, out of sight from the road. Must drive around. Can walk thru to GameStop while you wait. - Tires Near Me - Kapolei, Hawaii

Not sure how they stay in business. The staff are very friendly and try their best to get the job done. The website for scheduling appts is wack. No appointment? Bring a lunch, a chair and maybe a sleeping bag. This is a corporate problem not the people who work there. read more

Front desk worker are true ash holes. I do not recommend this place to anyone. Even though it's more continent for me as it's closed I will definitely be driving out to another place with better customer service and more quality work. read more

Not really sure WHY but you can schedule an appointment at their location and the safety person DOESN'T even work those hours...??? SO not sure why oh why these waste the time with "online scheduling" since it seems its only "actually" available online not IN STORE..... ugh how hard would it actually be to change it on the website...?? FOr god sakes you have to PICK A LOCATION set it for the actual location... 1 star deserved...!!!! read more

Goodyear Auto Service - PAY ATTENTION TO PREVIOUS REVIEWS - Available ONLINE for appts BUT not available actually in store... Safety person doesn't work past 300pm. - Tires Near Me - Kapolei, Hawaii

I unexpectedly got a flat tire. After being told by Costco that they did not carry the tire that I needed, Costco recommended a comparable tire but required I purchase two tires out of safety. After being pre warned Costco tends to try to get customers to purchase more than one tire at a time, I asked for a recommendation for a place that would not require me to buy more than what I needed. Fortunately, the guy was kind enough to recommend Goodyear up the road. After getting there as quick as possible, I was warmly greeted by Mike who knew I was in some need of help. Mike was so patient and professional despite me not having an appointment and trying to manage two toddlers by myself. He was knowledgeable with the tire I needed and never pressured me to purchase more than that. I recommend coming here again as I was highly satisfied with the customer service. Shout out to Kalani for actually swapping the tire for me. read more

When considering customer service why would you treat someone better/ worse than others? Why would NOT BEING Hawaiian matter? Why would I I ever hear "we can't lie to the customer" while sitting g around the corner from the front desk? I've been sitting here for two hours. This is after I spent three hours the first visit. The front desk guy (full beard) doesn't look like he even wants to be in his job so my question is why? Either quit or change your face!! The way he greets people and answers the phone is with one thing in mind - discourage as many people from coming here. So let me save him some Troy or. Go anywhere else!! The techs are great but CS is awful. Why does this company keep someone who treats people different according to skin. He's nice to local HI's but quite people he talks so down to. You're a jerk dude!! And management is foolish for keeping him. read more

Goodyear is one of those hit or miss places. I've been bringing my car here off and on for about 8 years now. I've only done oil change and maybe a tire repair. So this is based solely on that. Some days you can walk in and get an oil change the same day, other days it's by appointment. So far I have had no issues. Big shout out to Micheal at the front desk read more

Ok this place has gotten low stars but I want to say that today I had the most amazing experience. Basically had my car towed from a morning commute flat tire. Ata and Shylen were so amazing. Goodyear is LUCKY to have these two. No charge from my roadside towing and no charge for fixing my flat (tire was still good). Thank you thank you thank you! Best service hands down! read more