Great job servicing the transmission on my Range Rover. Drives like new, done in 1/2 a day & on…read morebudget. Great guys, great communication. I'll be back

We found this place because we were looking for a 3rd party mechanics to do a bumper to bumper…read moreinspection on a possible private car sale. We dropped off car after seller said we were going to find nothing. It was a long wait for the car but he did find some issues. He also was honest with us and not wanting to give us unfair assessments. We were glad to find him and another mechanic confirmed the same issue that this shop found. We were able to talk the seller down and both parties went away pleased. It's a smaller shop and is a wait but the guy was honest (which another shop was clearly working with the buyer and so that was a weird story) and we were glad to get the car with eyes wide open.

STAY AWAY from here! This is my second time coming here only to have a horrible, uncaring…read moreexperience. They refuse all Groupon coupons you paid for, whether they are new or expired. They just say they don't work with Groupon anymore, so you're completely out of luck with the money you spent. Your appointment time doesn't matter because you'll still wait several hours just for an oil change. I will never come back. Twice, no service, and now I have to deal with Groupon to get my money back. Plus, the staff couldn't care less about your situation, and the prices online are not accurate--they mark everything up when you're there. Save yourself the headache and go to Valvoline for all your basic maintenance needs.

Excellent customer service!!! Dedicated hard working with a sense of humor to boot!!! Very happy…read morewith the work provided and will definitely return!!! Highly recommend 5 stars

Zero star! If you respect your peace and dignity, don't go there!…read moreI went there for a state-required inspection and a simple license place change. The front desk person broke my license plate frame, and when I asked for an explanation, he simply said that it was not coming off and he had to break it. He was extremely rude and disrespectful and when I asked for a refund, he said: "I do this every day, call the police, go to court!" I paid him to break my plate frame and ruin my day by disrespecting me as a customer. Never going back!

El servicio era brakes and disc…read more El disco se siente casi igual cuando lo deje o esta serca se lo dije al mecánico el carro estaba a fuera u me dise que el disco esta bn Me dise q si es un kit q cómprate online es barrado y me dise mas cosas y yo lo unico que dije fue llevo 3 tacomas y le compro la piezas a la misma compañía mas de 8 hrs y nunca me a pasado eso ahora tengo q comprar los disco otra vez que piensan? El pago $120

Just came to get an oil change after quite some time and Sydni was incredibly helpful! She broke…read moredown everything going on with my car so well and even helped prep me to talk with my mechanic! She's the absolute best!

sydui, Zavier,and thanos were the best! super nice and helpful! filled my oil and tires for free!read more

Great shop. You'll pay more once for a job done correctly instead of less and then have to bring it…read moreto them anyways (how we ended up there). and because they charge fair prices, they don't nickel and dime you. There was an issue that popped up as I was leaving. One of the mechanics had to do something in the street with the car. Afterwards Casey called to make sure everything was all set... and that's what you want in a shop, the mechanic addressed it right then and there and Casey called to follow up.

To cut to the chase: be very careful. I took my car here for a burning smell; they looked at the…read moreissue but were unable to diagnose a cause despite there being 3 potential sources including the engine running out of oil, the engine being overfilled with oil (documented on their invoice) and the timing cover reportedly leaking oil. We were then told not to drive it on the interstate, suggesting a safety concern but they did not indicate a reason or any urgent recommendations. They also recommended $7400 of additional work for 10 issues they discovered. Given the extraodinary cost, I took it to our usual mechanic at Fresh Pond Gas (we had tried GNG on the strong recommendation of a friend), who had no idea what they were talking about aside from 1-2 of their listed issues. One of the more concerning details was Good News flagged the AC compressor (and we had never complained about issues with our AC) as seized but the AC works-- this is impossible if the AC compressor is seized. The only explanation for this is they never ran the AC or they fabricated the entire issue. Of note, the replacement they quoted was $1500. The other issues they claimed involved different components of the car that were reportedly leaking and rusting out; my trusted mechanic assured us any rust was due to normal wear and tear(superficial rust is ubiquitous to vehicles in NE due to the salt and weather)-- not issues that needed attention or even monitoring; nothing was leaking. The quotes on these issues were significantly greater than the average cost, some times 2-3x's. However, the most concerning fact was they flagged a rusted subframe but never alerted me to this issue. The subframe is a structural metal frame that supports the engine, suspension, and steering systems -- it's fundamental to the car's safety and handling. Damage to it is one of the most serious findings a mechanic can make. If the subframe is in any way rusted to the point where it is flagged by a mechanic, the owner needs to be aware of it because it is a huge safety issue. Either GNG neglected what could have been a wildly dangerous situation or the rust was not an issue. Interestingly, while diagnosing numerous issues as noted above, GNG seemed to miss a number of items that ultimately needed to be addressed including a failing battery, clutch, flywheel, and rotors-- all which needed replacement. The failing battery became problematic because it died suddenly on me while I was driving, requiring me to have it towed to my mechanic. My understanding is that a battery that suddenly fails can be dangerous since the steering is often electrically powered (as my system is). In their defense, they did diagnose 2 issues correctly-- front control arms and brake pads (which they overquoted). I also found the invoice intriguing-- it was professionally printed out with my information, VIN, license plate, what was done, the charges, etc. On the bottom, the list of recommendations was listed. However, the estimates for these recommendations were all handwritten in pen and not itemized with estimates for labor, parts, etc. I was under the impression that for any modern computerized system for a garage, which GNG presumably has, an itemized estimate for a proposed recommendation would be printed out with the rest of the document. I could not identify any legitimate explanation for this practice at a modernized garage. In the end, thank god we got the second opinion, because it saved us at least $5000. To conclude: we were really disappointed in GNG after hearing so many positive reviews; we felt as if we were presented with so many unnecessary recommendations without documentation as to how they came to their conclusions with vague estimates far above the average rates. If you decide to use this garage, I would have a very low threshold to seek a second opinion and to always check their prices against market rates. 6/11 update: Casey reached out to me and we had about a 30 minute conversation. He agreed a seized AC compressor could not blow cold air and stated the diagnosis was due to a miscommunication with his technician. He would not provide me the name of the technician, despite MA regulations, stating, "you've been posting reviews." Stated that his technician smelled a burning odor consistent with a seized compressor. When I asked how often a diagnosis was made based on smell he said, "there are no standard anything in this business-- every situation is different." When asked for documentation re: more details on how the diagnosis was made (given it's a $1500 replacement), he stated, "nothing gets logged into a computer." RE: the subframe, he denied it was a safety issue and that during his career, he had never seen one break. Stated that the "rusted subframe" that was listed under recommendations, "was for us to keep an eye on, it wasn't for you-- you didn't need to know about it." There were other issues, but I'm out of characters.

Beyond excellent my thanksgiving heroes. I had a nail in my tire. They fixed it no charge as it…read morehad been worked on prior in Augusta me last summer. But they provided me with free uber to and from my home nearby so I could finish my Thanksgiving prep day before the holiday. I was able to travel to and from springfield my family home knowing my tire was fixed. I felt seen competently cared for and appreciated as a repeat customer. I'm thankful for this business.

I have never had a bad experience here! The work was quoted accurately and done in a timely manner…read more I'll keep returning.

I had a slow leak and tried filling my tire at a gas station, but the cold caused the air machine…read moreto malfunction and drain my tire down to 16 PSI. After driving around to several stations with broken machines, I pulled into Pep Boys in Everett just before closing. Gregory, the assistant manager, was professional, kind, and genuinely customer focused. Instead of telling me what he couldn't do, he focused on how he could help. He filled my tire even though he could have just apologized and sent me on my way. Because of Gregory, I'll be coming back here for my future car needs, including getting the tire repaired!

Literally the worst place to get any maintenance done on your car. Go literally anywhere else…read more Dropped my car off for oil change, brake change, and windshield wiper replacement. The only time I got informed on what was going on was when I called myself. I didn't receive a single update from them. 24 hours after drop off (after I called myself) they told me my brakes were fine and that everything else was finished. My brakes were lurching and squeaking. They were not fine. They even told me they test drove it. They didn't. 2 days later all that was done for my car was the oil change and wipers. Two days. I ended up just picking up my car out of frustration. Marcos was my "tech". $180 down the drain and that was after a discount because the front desk felt bad for me. You'd get better service from a monkey.

3 mins and we were done for an high mileage oil change and fluid were topped…read more Fransico &raul assisted and were great help

About 10 mins wait time on Saturday morning at 9:15am and great service…read more Also grateful to Michael for taking the time to answer my questions about the car!!