Extremely disappointing and uncomfortable experience
We were visiting San Diego with our family and unfortunately had an extremely uncomfortable experience at Gooseberries Cafe.
We arrived about three minutes before opening and completely understood when we were asked to wait outside until they opened. There was absolutely no issue with that. However, once they opened the door, the interaction immediately became uncomfortable.
My husband, my son, and I were all perfectly happy to order things that were already on their menu. The only thing I was trying to figure out was a breakfast option for my daughter, who wanted an omelet. We simply asked whether they had eggs and whether an omelet could be made. We were told they don't make omelets and that this is not a "regular diner-style breakfast." Again, I completely understand that a restaurant has its own menu and style. The issue was the way this was communicated to us.
The owner repeatedly told us that this was not that kind of restaurant and that if we wanted a regular breakfast, we could leave and go to other restaurants. She kept suggesting that we go somewhere else. It wasn't a polite explanation of the menu--it felt like she was trying to get us out of the restaurant.
What made it particularly uncomfortable were her expressions and body language. She repeatedly made faces that conveyed obvious frustration and irritation whenever we tried to ask a question or figure out what my daughter could eat. Her expressions were dismissive and visibly annoyed, and it felt like our presence itself was bothering her. Rather than making us feel welcome, she gave us the very strong impression that she wanted us to leave as quickly as possible.
My daughter wasn't asking for anything unreasonable. They had eggs on the menu, including fried and boiled eggs, and I was simply trying to see if there was a way to make breakfast work for her. Instead, we were repeatedly told, essentially, that we could leave if we wanted.
The interaction became so uncomfortable that I finally said, "Okay, let's go." At that point, the owner put both hands on her head and started banging/holding her head in visible frustration. I have honestly never experienced anything like that from someone serving customers. Seeing an adult react that way simply because a child was asking about breakfast was shocking and incredibly upsetting.
I left feeling humiliated and unwelcome. More importantly, it hurt to see my daughter treated this way. We were visiting San Diego as a family and were looking forward to trying this cafe. Instead, we walked out feeling like we had done something wrong simply by asking questions about the food.
I cannot know what was in the owner's mind, so I won't claim to know her intentions. But the way we were treated felt discriminatory, hostile, and deeply unwelcoming, and the repeated facial expressions, dismissive tone, and body language made the experience even worse.
A restaurant is absolutely entitled to have its own menu and to say no to special requests. But there is no reason to make a family feel unwanted or uncomfortable for asking. There are respectful ways to say, "We don't make omelets," without repeatedly telling customers to leave.
This was one of the most unpleasant dining experiences we've had, and unfortunately it left a very negative impression of what should have been a nice family morning in San Diego before taking my kids to the zoo. read more