This is a nice hotel. If you are looking for fancy, this is not it. Not in a bad way but if you need frills, this place is calm. Location is a short cab ride to restaurants and store for items you want to stock up with if you forgot or want in your room without paying those inroom prices. Two pools and a beach with chairs and umbrellas that were free. Always the same problem with people saving chairs with towels. We booked a double queen suite but was told none were available. They offered us a one bedroom with a layout couch. Also $100 off the quoted price. I slept on the pull out and they put a mattress pad on which made it tolerable. This room also had two bathrooms so that was a plus so my friend and I each had our own. There is a restaurant there but we didn't try it. Also a coffee and ice cream pastry Wallace was on the lobby. In the front lobby there was a sunken bar which was nice when you came back and wanted a cocktail before going to bed. You can order food and drinks on the beach but I would walk up to the pool bar to get the drinks so they aren't melted when they get to you. It was a decent place, walkable to other hotel's restaurants if you don't mind a half a mile. Clean, nice staff and the decor looked fresh. We did have a plumbing issue where it had a smell to our bathroom one day but they cleared it up quickly. My toilet would run automatically but I jiggled the handle and it settled. read more

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Recently stayed at the grand beach hotel for a little staycation. I was pleasantly surprised with the hotel, it was very clean and Modern. Service was also great, everyone was kind and helpful. They have direct beach access which is a plus not to mention lounge chairs and readily available towels. But my favorite part was the little dessert shop/cafe in the lobby. They have everything from coffee, pastries to ice cream and my new favorite find!!! Protein guilt free ice cream! Like seriously!!!! It's called Pola - They have 2 flavors available (banana and pistachio- tried the pistachio but banana with some chocolate and PB sounds amazing) but I looked them up and they're based out of Miami and have so many more flavors!! This was actual scooped ice cream but they have pops and I cannot wait to get some more flavors. Over all great staycation oh and they're hosting the FIFA World Cup refs! They're everywhere!! Ahh! Just a plus if you're a fan like me! read more

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As a miami local I love finding places where I can get away from the crowds. I found a little shop/ bakery inside the hotel. It's not only beautiful but they have an amazing cozy sitting area to just take a step back. And they have a protein ice cream which was delicious! Banana never even crossed my mind as a flavor but it's truly delightful and i added pistachio ice cream too - it's a brand called PolaPops, I hadn't heard of the before but glad I found them in tha little corner of heaven read more

Joy, this is what this hotel brought for a whole weekend. Pulled in and valet. It was perfect your allowed in and out access with no additional fee. Check in is easy and there's a bell guy to help with luggage. The entrance is beautiful with a million bulbs over the bar. They have the cutest ice cream shop that also serves sandwi he's, parfaits, croissants, empanadas, and more. There's a cute shop for all your essentials or a cute summer outfit. Let's not forget the Chez Gaston restaurant too. Be sure to try the poke..its delish. Now the rooms are so spacious, love the decor and comfy beds. We had a view of the bay and sunsets. There's ice machines on every floor, your fridge comes stocked with some treats along with the bar and bathroom toiletries all for purchase. There are 2 pools, the adult rooftop pool and the ground floor pool for all hotel guests. Your stay comes with seats and an umbrella on the beach and you can order food and drinks while relaxing. Now the only cons I found were the rooftop pool bar was never open each time we went and there is no shaelde or music. The ground pool has a bar but closes at 6pm BUT there is no music, no deejay and I think if they did add music this hotel would be 5 star...hint hint guys..get to the music. Other than that we had a fabulous time and enjoyed all the amenities they offered. read more

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Day Pass review! Purchased a $75 weekend day pass to grand beach hotel and it did not disappoint! First of all, what hotel in Miami Beach includes the comfy beach chairs and umbrella for under $100?! It was not just a pool pass but full access to all their amenities! I was expecting it to be overcrowded with a sold out day pass but to my pleasant surprise, it was not.. I was set up front row, with stunning view of Miami Beach with sparkling crystal clear blue water and white sand! The service at the beach was initially great although they fell off a bit later as the day went on and weren't checking in as much. I had a piña colada and shrimp mango salad for lunch- both tasteful! The brief menu had well rounded options for drinks and lunch. The hotel offers two pools and 2 hot tubs downstairs and adults only rooftop pool and hot tub. Both pools have bars and plenty of options for seating with breath taking views of the intracoastal and the ocean. Nestled under the palms, you can also find a shady break on the hammocks. After enjoying the sun all day, be sure to stop by and grab ice cream at the ice cream shop! There was also bars/restaurants inside. The valet is discounted for $12. Overall, wonderful experience and look forward to returning! read more

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Please take us back to Grand Beach Hotel! I had the pleasure to enjoy a dreamy weekend escape at the Grand Hotel Beach with my wife and friends. Tucked away on a stretch of over 200 feet of pristine white sand along the Atlantic, this hotel feels like a tropical oasis while still keeping you close to everything South Beach has to offer. The location alone is unbeatable, but the real magic is in the details. There's something genuinely special about the private, boutique vibe here, it's upscale without being stuffy, and peaceful even when fully booked. Whether you're here to relax or recharge, they've got you covered. There are three pools to choose from, two family-friendly options at beach level and one adults-only tranquility pool perched on the top floor (pro tip: this one is a dream at sunset). And if you like to keep up with your workouts, the state-of-the-art gym offers panoramic views that make it easy to forget you're sweating. Oh, and don't miss the two hot tubs, perfect for unwinding after a beach day or some time exploring the city. All in all, Grand Beach Hotel feels like your own private slice of luxury in the heart of South Beach. Whether you're traveling solo, with a partner, or with the whole crew, there's something here for everyone, and it all comes with a view. read more

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My family has stayed at the Grand Beach Hotel previously and had positive experiences; however, this stay was completely different. I have stayed at many two- and three-star hotels that are far nicer, better maintained, and better managed than this property. The only pleasant employee we encountered on the entire resort was the gentleman who works at the indoor bar. I will never be staying here again. Save your money and stay somewhere else. It seemed that nearly every other guest at the hotel was expressing the same frustrations and openly complaining about their experience. From the moment we arrived, the front desk staff member who checked us in was extremely rude. When we asked to speak with a manager regarding the name on the bill, she responded with clear attitude, which was then reinforced by the manager as well. The restaurant and bar provided the worst service I have ever experienced, and the food was absolutely terrible. They also add tip to the bill in the sneakiest way possible. So all week we tipped double for awful service. The rooms are worn down, with visible cracks in the showers and unacceptable cleanliness issues. We hoped the location would compensate for these deficiencies, but it did not. By 8:00 a.m., there were no available pool chairs, despite many being left unattended, and staff stated there was nothing they could do. We then went to the beach, where guests were not allowed to use umbrellas in 85-degree weather because they were deemed a "liability in the wind," despite there being no wind at all. Every other hotel along the beach had umbrellas in use, making this policy even more unreasonable. As a result, the beach was uncomfortable, and we ended up returning to our room. To make matters worse, the pools close "at sunset," which is absurd considering sunset is currently around 6:00 p.m. in Miami. It is clear that this hotel has little concern for its guests or for providing a pleasant or enjoyable experience. read more

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Just an update. Did receive a reply from my yelp. And you wanted to speak with me. But as with all the other promises from this hotel no one ever contacted us or refunded anything as promised. So beware. All talk and they take your money and don't seem to care. I suggest when asked where to stay and give them other hotels in area read more

This was one of the most disappointing hotel experiences I've had. There were multiple service failures (valet not notified after I called ahead, front desk and housekeeping not answering calls), but the bigger issue was cleanliness and safety. The room was not properly cleaned -- I found hair on the shower wall and blood stains and hair on the bedding. That alone is unacceptable. What made it worse were the valet incidents. One employee nearly hit me while I was waiting for my car and then got into my personal space in an aggressive way. Another time, my car was driven recklessly, with tires screeching in the parking area. Despite all of this, the only resolution offered was removal of 3 resort fee due to booking through Expedia, which is not an adequate response. This hotel needs serious improvement in cleanliness, professionalism, and guest safety. read more

Clothes stolen by cleaning staff after check out Told nothing in lost and found Unable to get assistance with tracking left behind expensive clothes read more

We stayed here during our visit to Miami. We arrived way before the check-in time (4pm) but we were able to drop off our bags and explore the area. This hotel is located in South Beach steps away from the beach where they also have beach chairs out for use. Our room was the bay suite with a king bed. It had two bathrooms which was rare and very nice. The views were great on our balcony with Biscayne Bay on one side and the Atlantic Ocean on the other. Other amenities included a gym, two pools with a pool bar, another adults-only pool on the 7th floor, a hotel bar in the lobby, a station for coffee, pastries, and dessert, and a small shop. Unfortunately there's no complimentary breakfast but there's a restaurant on the lobby floor that serves breakfast. It was a nice hotel aesthetically but the finishes were a little old and not great in some parts of the hotel room. The hotel was in a nice location as it was conveniently located near South Beach and downtown Miami. read more

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Was offered a different room on a floor where mostly construction was going on. Eventually they offered to waive all the resort fees and a free late checkout instead of a restaurant credit and at least one free night. No for these guys no take backs. I understand the "manager" who's responding to these social media posts is just doing her job and offering damage control but words are empty. If there's nothing to back them up don't bother saying anything. Had I been a little more thorough with my due diligence I wouldn't have been writing these reviews because I would never have picked this hotel. Oh well there goes a few grand down the drain. read more

I can't believe the terrible ratings! We came for a weekend from New York with no expectations. We absolutely loved it and can't wait to return. Yes, it was a little pricey, and I had to pay a little extra checking in because the room wasn't ready, but an upgraded room was ready. It was totally worth it. The view was amazing! The food was delicious, but a little pricey. It was not too crowded. It was easy to get a spot at one of the pools and on the beach most days. We found the staff very friendly. The rooms were clean and bright. The bathroom was not terribly updated, but we really had no issues. The bed was amazinggggg! It was an amazing stay! read more

Hi! Still no refund and no contact from management!!! What kind of hotel is this?? It's been since February

Definitely not a 4 star hotel as it is lacking adequate staff and is a poorly managed property. Nice looking pool area but it is inundated with droves of Hasidic families and the adult only pool was rarely attended too. Bar/food options have very limited hours and there is no music playing on this property, My advice is to stay further south on the strip as the vibe is much better and many more dinning/entertainment choices within walking distance. read more

I stayed here with my sister for a quick getaway. I'll lead with the positive: the location and the restaurant / espresso bar staff. It's right on the beach path and the servers were very friendly and helpful. Now for the negative. The showers are very outdated and one just didn't drain at all. The door to one of the balconies was broken and didn't open or close. The elevators are a disaster. I got stuck in the same one twice. When the elevators did work, they stopped on almost every floor - making a trip to the 17th floor last about five minutes. I paid for late check out (4 pm). Since I believed I had late checkout, on the day of my departure, I went into town and returned around 12:30. During that time, the front desk staff apparently decided that I no longer had late check out. The front desk called my room and informed me that I'd have to check out immediately because they had overbooked for the day of my departure. I was annoyed but said that was fine and I'd just need twenty minutes to pack. I am a lawyer and a rule follower so I sincerely was fine to just speed things up, pack, and check out earlier than I had planned. Over the next twenty minutes, the front desk incessantly called my room and screamed at me to hurry up. It was harassing and bizarre. The cleaning staff then began banging down my door and eventually barged into my (locked) room while I was changing into my clothes for the airport. I had to beg them to leave so I could get into my clothes - all while the phone rang with more calls from the front desk. I have never had a similar experience and hope that I and others never do in the future. read more

For $500-600 a night this place had to have a wow factor. The outside amenities did. It was one hunnit. The beach access was magical and easily accessible to the beach. They had plenty of space and the staff helped you put up these cute pink beach chairs that complimented the blue waters and white sand. The food though was a lot of a little pricey. 3 tiny, minuscule, microscopic empanadas for $14. The pina coladas were however worth the price, as it was a perfect compliment while I laid out on the beach chairs. The pool near the hotel were heated and there was also a nice play area for the kids. Once again spending around $200 for lunch for 3 mini entrees was somewhat laughable. Definitely paying for the location and amenities, which, do not get me wrong were 10/10 and would def recommend. I thoroughly enjoyed the clean beach, the attentive staff, and the private beach area weeded out from the public crowd. read more

Grand Beach Hotel Miami Beach - Hotels Near Me - Miami Beach, Florida

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Beautiful hotel! I think the 1-star reviews were harsh and had nothing to do with the actual hotel/rooms/dining/amenities/experience. We celebrated our anniversary here . Chez Gaston restaurant was delicious but pricey. But it was definitely worth it. Great beach and pool area . read more

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Location & location is what you pay for. Service is awarded to the front office supervisor Kristina/ the adults only pool bartender. We arrived at 1am to check in for a reservation 2/13-2/17 arriving 1am on 2/14. Plenty of time to have our room up to par. Upon arrival to our room at 1am: left over food from previous guest & no wash cloths stacked or even replenished. They add 18% gratuity to anything & everything even to-go orders which is absolutely absurd. Coffee shop is so so ( prepare to wait in line forever for $10 coffee that is not mind blowing )& restaurant is so so ( burger whatever and the pomodero pasta was whack with added olives and capers which made it even worse ) let's not forget the 18% added gratuity for what I do not know as it was a to go order. Beach & pool service is automatic 18% added. They have two servers on the beach who split the section and skip the middle guest continually. I sat there for almost 3 hours before I got attention & delivered wasn't even the drinks order but of course 18% gratuity which is well warranted when doing your job correctly/ not half ass. You all need more than two servers on a holiday weekend on the beach for the price you are paying for stay & service. Absolutely a joke. All house keepers did was make beds daily. The last day they took out towels and wash cloths ( that were provided first night with complaint already ) & did not replace our towels. I'm not sure if they wanted me to dry myself outside on the balcony air dry or what. Complaints to front office still an hour later no towels in room. Saturday entered the adults only pool @3pm to be informed we would be booted @4pm ( due to private event ) Pools & beach close @6pm ( pools Why so early or even why the adults only pool? Other than a complete rip off) oh it gets better. The hot tubs aren't even heated ( JOKE is on YOU) same temp as pool. Heated by the sun. Another rip off. Location is the only reason why I recommend. Customer service & resort fee absolutely a joke for the price. read more

We got an awesome room with a balcony, two bathrooms a couch, and two TVs. On the balcony, we were able to watch the sun rise and the skies change colors during the sunset. Has a beach access at the back. Has a great coffee bar that sells light breakfasts. Good sized pool with lots of pool recliners and towels in the closet. read more

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The aesthetics of the hotel are super cute and great for pictures, and their location on the beach is ideal - that's about all that is nice here. The icecream/cafe shop inside the hotel closed early without notice (before 7 as is stated), and they overcharge for everything there. No one working there knows the price of anything; we were told ice cream at the restaurant would be cheaper than buying it at the shop, but it wasn't . The restaurant also tried to charge us for plastic utensils because "they don't get enough business so they need to start charging for stuff"- per one staff member. Another thing, the chlorine they use in the pools and hot tubs is an excessive amount, so much so that it left me and my friends with a skin rash and damaged hair so beware!. read more

This hotel is so beautiful. Basil was amazing, he helped us check-in; he was so kind and welcoming! The hotel is conveniently located and the views are breathtaking. Chez Gaston has some of the best blueberry pancakes I've ever tried. Can't wait to go back read more

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The worst hotel and service, my ac is broken, no one comes up or picks up calls here, Sheraton is so much better this hotel is a nightmare no one cares read more

Hotel was not bad. Beach is right behind. The rooms were spacious and the location is great. The only issue is that I was overcharged. I have provided proof of excessive charges to my credit card yet no one from the accounting department responds. Very questionable management and staff. I will continue to pursue the matter. Unfortunate because other than that the experience was not bad at all. read more

I bought a day room off of the app Dayuse. As I headed to the beach the "head of security" stopped me and my 2 friends and even though we had wristbands and room keys, he continued to shuffle through his guest list. I was not on it and he became flustered and problematic. He explained he was training a new hire but said "let's go take a walk to the front desk" and "we're finna figure this out." I responded to him that I didn't think I needed to be inconvenienced by the hotels lack of communication over colored wrist bands and a printed guest list. When we arrived at the desk with the agent who checked me in I explained to them they need to figure this out and keep me out of their disfunction. The security guard had not a clue about customer service as he didn't apologize for the attempt to intimidate me with his position and lack of critical thinking skills was embarrassing. Go elsewhere if you want competent service. read more

A very hard working and kind staff. The private beach and pool bar were delightful! I loved the infinity pool w/ privacy and comfort on the beds around the pool. A sanctuary! read more

goooooooooooooooooooooooooooooooooooooooooooooooood palm treeeeeees i love the beaches and service is great! and the food is on point!!!!!!

Great location beautiful setting. Laid back atmosphere. Attentive service. Would be great to invest in more hand towels for the rooms though!! read more

Just got back from a stay at the Grand Beach hotel and just wanted to say wow. Every bit of our stay was wonderful. From the valet service that greeted us with a smile, would say nice compliments to us as they open our car doors, they were quick and attentive even when handling large morning crowds. The pools we're absolutely stunning, well maintained, clean and loved the towel service! Loved the pink beach chairs and umbrellas out on the ocean. It was just a quick walk through the pool, out across the boardwalk to get right there to the ocean! And no they did not charge extra for a beach chair spot! They also had service for drinks & food waiting on you even at the beach. The waitstaff were also so easy to deal with. We ordered pina colada's to the room and they got their so quick and graciously. Also the housekeeping lady who helped us was super sweet too! Last but not least we were very impressed with our room. We requested a normal king sized room- nothing fancy. But come to find out it was fancy! With an ottoman, 2 bathrooms, robes, bar area, 2 TV's. The bed and pillows were extremely comfortable. And we had a beach and pool view which we're both spectacular. I think some of the people leaving reviews for this hotel has this place all wrong. We had a great stay! Thanks again. read more

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Oh boy was I nervous about staying here. Too many Yelpers complaints usually keeps me away from places such as this. But this was the designated location of a work trip, so I didn't have a choice. I'm so glad to report that my stay wasn't awful. It was better than I'd expected. Phew! The Grand Beach is in the northern area of Miami Beach ( south of Surfside but not right in the action of South Beach). It's a medium sized hotel that I wouldn't quite consider a resort. The lobby is very pretty, with a light and airy vibe. Though the valet guys weren't the most cheerful, the bell man was very friendly and helpful. Check in was fairly simple. I was mostly worried about cleanliness. I am very picky about having clean floors, bathrooms and beds. As we went to our room, I noticed there were small sprays of wall paint on the hallway carpets. So I guess they had painted fairly recently. The hotel itself appears older (as is the case with most Miami Beach hotel) but they try to cover the age with paint. The room was surprisingly clean. And we had a suite so it was large. It wasn't the newest inside, but the bed was clean and comfy, and the main bathroom pretty good. A few tiny spots of mildew and older faucets so by no means perfect. But again not really bad. There was an additional bathroom with a tiny shower in the front of the suite near the "living room". The shower was a bit run down ( tile could use new grout ). I stayed out of that bathroom, but my husband used it once. The hotel restaurant was not up-to-par imo. Clean enough, but service is terribly slow. Food was good but selection limited. And they close at times throughout the day so be aware. We did have a problem with the A/C in the room but I was determined not to move for fear of getting placed in a dirty room. They did send Maintenance came and fixed it for us. Pool/hot tub area is very nice and the attendants were working hard to keep the areas clean. There is a 7th floor pool which was nice but not very lively. It probably is more fun when the weather is a bit warmer. Yes, this is a beachfront hotel. Access to the beach walk and beach was great. Nice location on the beach. *Warning- there is a basket of facial items like wipes, masks, and eye patches in the bathroom. While I didn't see a price list, I learned the hard way that they aren't free!! And the items aren't worth the price they charge, so leave them right there and go on Amazon if you want comparable facial items. I don't know if I'd chance this place again, for fear I may get a subpar room. But I'm happy to report that my visit was acceptable. read more

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I left my AirPods Pro2 when checking out. Assistant Front Office Manager, Kristina, was superlative in seeing that they were returned to me. She was incredibly understanding and tenacious about finding and actually personally seeing to their return. Outstanding!! read more

I cannot believe this place has four stars. Any reviews above 1 star must be fake! There are massive hidden fees: $66/day in resort fees that are not listed anywhere, and $50/day for parking. On top of that, the valet had the nerve to try and scam me for an extra $30/day in cash, claiming he could "get me out" of paying the parking fee. There is a $25 fee to remove items from your fridge so you can use it for your own items. Total racket. The "resort" amenities are nonexistent. Good luck getting a beach chair! There are never any available. The cafe skipped me in line not once but twice, then told me I was in the wrong line and needed to start over after waiting behind 10 people both times. The food here is mediocre at best. The TV barely works. The air conditioning barely works. The floors are filthy! The shower faucet is broken. There is mold in the bathroom. The toilet constantly runs! The WiFi was not secure and unstable. The light switch didn't work. The staff is rude and unhelpful, you have to practically beg just to get a washcloth. The room doesn't have a microwave. The elevators break regularly and you're stuck waiting forever just to leave the hotel. The location is terrible unless you plan to Drive/Uber everywhere, because there is nothing walkable nearby and no decent restaurants around. To top it off, a clearly unstable, screaming woman was being arrested outside our room the night we arrived and was somehow back in the hallway the next morning screaming again. The hallways are loud all night, everything smells like marijuana, and the hotel itself is nothing special just outdated and overpriced. I've traveled a lot, and this was hands-down the worst hotel I've ever stayed in. Don't be fooled by the photos or the rating, this place is a mess!!! read more

We had a horrible experience when we stayed here. The hotel was under construction and it didn't state that anywhere on the website. Due to construction, there was horrible smell, loud noises and extreme long wait for elevators. I am sure that the hotel will be nice once finished. Service was okay. The staff tried their best. The staff at the beach was very helpful. Front office also tried to make things right. Overall, the price we paid didn't match the experience or quality so I don't think I would come back here again. read more

Grand Beach Hotel Miami Beach - Horrible please don't stay here - Hotels Near Me - Miami Beach, Florida

I fell in love with this hotel because of all the pink throughout and the exceptional staff. This hotel is so fun, great location and the perfect beach vibes we wanted. Sava at the rooftop Sky Bar is awesome! He's friendly, fun and makes the Sky Bar an enjoyable place. Definitely enjoy a drink here at sunset, perfect place to relax and a chance for beautiful photos. The staff we came across were all friendly and helpful, the outdoor mall is close by with many restaurants and shops to enjoy. The beach is only steps away with lounge chairs, service and towels. Across the way are Citi Bike rentals that are perfect for the boardwalk all the way to South Beach if you're feeling adventurous. We highly recommended a stay here if your looking to be away from the busy hustle of South Beach but also in a great location to enjoy the Florida sun, mesmerizing emerald green water and white sand. Enjoy! read more

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Stayed here for my father's 60th birthday weekend. Check in was a lengthy process. It seems like there was always a line at the front desk. When I finally arrived to the room, it was immaculate. So beautiful and white and bright, but after a little time there you realize it's also a little impractical. For one, there are no hooks in the bathroom to hang our towels. I don't like being wasteful and could have reused my towel, but they would replace it every day. Also the closet doors were made of glass with a little nub to open and it was a bit of a pain when you're trying not to get prints on the glass. The have a mini-fridge stocked with sodas and drinks and a coffee make with Folgers (was hoping for something better). The pool area is nice. They have an adult pool on the 7th floor which has some music and a bar open till at least 7 when I was there. The bar by the main pool downstairs closes early, which is lame. You have to go inside to get a drink. Beach service, as most have mentioned, is slow, but they only have a guy or two there. I agree with another review that they should have someone cleaning the pool area throughout the day. People leave their trash and food and it collects ant and flies. I didn't try the restaurant because the food did not look good. The small cafe was decent but pricy. They add gratuity but fail to tell you. One last annoyance was the fact that my dad's room had AC problems. I waited in line at the front desk in the morning to have them send someone up. She said they'd go right away. 6:00pm and they still hadn't gone by. My dad had to call them again. Three stars for the clean rooms and nice views. read more

Grand Beach Hotel Miami Beach - Bay view suite - Hotels Near Me - Miami Beach, Florida

Definitely not worth the $1200 for 3 nights. The valet staff were extremely lacking. We only had one guy that actually was eager to help us out. He opened the door and greeted us with a smile which was refreshing after all of the others were always on their phone, did not acknowledge me at all, and had a very bad attitude. The sink in the room was leaking pretty badly which destroyed my iPad that was on the counter top. And the shower was not leveled leaving standing water on the floor which did start to smell after only 2 days. I also dropped a makeup container which rolled up the bed. When I bent down to retrieve it I saw that there was a snickers wrapped and a large amount of dust balls which explained why we were sneezing so much. Upon booking I was not made aware of the $44 a day parking fee and the $35 daily resort fee. We did like that the hotel had convenient beach access but other that that there is nothing good that I can say about it. Really regret the month we spent here, was supposed to be a 4 star experience. read more

I've been to this hotel twice now and although the first time was OK, the second time has convinced me not to come back. After paying a little extra for an ocean front view with my wife, we thought we'd get a "better" room than our first visit. Not the case. Staff were friendly and polite enough, but the room cleanliness was not up to par and once one thing seems unclean, everything does. Main issues: Tub was clogged for our whole stay and was not addressed when a service was requested. Updates on when it would be fixed was also not provided. Not to mention that the water was YELLOW! Disgusting. The toilet flush was broken and would not flush properly. There was dust on all the complimentary toiletries and looked like old paint splatter was on them. The mini fridge was dirty and had remnants of old spills and such. There was clearly no one who cleaned the mirrors because old stickers from what looked like from fruit/vegetables were still stuck on the mirror. All the upholstery and leather on chairs in the room were dirty and stained. One looked like literal semen on it. Again, disgusting. Asked for a different room but there were basically no others and for our short trip, we decided to stay. Luckily the room had a second toilet and shower, but the yellow water was still a concern. Most disappointing was that both maintenance and front desk staff, although polite, no one said "sorry" or offered an alternative. I was the one that suggested changing the seats, changing rooms, etc. so in that regard, they were not very helpful or apologetic. read more

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This hotel is located on Miami beach. Its near the Fountain blu so its busy. You will see lots of nice cars outside. I came there on a day pass to enjoy the pool. We purchased our passes through a 3rd party site ( the hotel told us you can't buy them directly through the hotel). When we got there we experienced issues with our passes. Apparently they had been canceled because the hotel was understaffed and not accommodating day passes. The lady we spoke to at the front desk was very firm. We were a bit disappointed because we were only in town for the day to celebrate a birthday. We went to the concierge, Yuri, to see if he could assist with an alternative. Yuri was amazing. He understood the situation and once he realized that it was my friend's birthday, he went above and beyond to make sure she enjoyed her day. He got us complimentary day passes and made sure our trip didn't go to waste. I'm so happy he was around to help. Despite the hotel being understaffed, we would definitely go back once thats resolved because Yuri made sure that his customer service overshadowed any negative. Because of him we were able to enjoy a relaxing day by the pool. We were prefaced that the hotel may not be able to provide service by the pool due to short staffing and were prepared for that. However, while we were lounging a bartender came out to make drink and service the pool area. The hotel was nice on the inside. I would definitely go back once staffing issues are solved. Biggest con about the pool is that the drinks are expensive and the music was depressing. There is an adults only pool on the 7th floor where we hung out. Highly recommended. read more

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I had a great time! It was a working trip and I extended two days to relax, the 7th floor tranquility pool it was marvelous for me. Front desk was very nice and helpful. Rooms are clean and bed very comfy! Looking forward to coming back soon! read more

Grand Beach Hotel Miami Beach - Sunrise from my balcony - Hotels Near Me - Miami Beach, Florida

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This place is the worst hotel ever !! I order a 2 king size rooms for me and my parents I arrived to over there from California The "manger" of the hotel gave me one room king size like I ordered and anther room queen bed !! I never had hotel in my life And I've been in a lot That try literately to scam me I left on the same day for different hotel Stay away from this hotel you have a lot of options cheaper better and with customers service Good luck with your poor business read more

Grand Beach Hotel Miami Beach - You can see the pillows size + the extra space on each side of the pillows vs the second picture queen bed - Hotels Near Me - Miami Beach, Florida

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