I have never written a negative review before about a business. I always think its not worth continuing the negative energy. But, in this case it was so bad that I'm inspired to save others from any more of this poor behavior. I will not go into the long and disappointing story but i have never in my life been treated so poorly. The customer service, was nonexistent. I almost felt like I went there to be abused instead of getting a service. The story is jaw dropping. So, if you are reading and thinking about using this location to purchase a car or get your car serviced, what ever you do, choose differently. I have always loved the Kia brand but because they allow this poor behavior to happen over and over in one of their dealerships, i will find a new brand to support. All the other 1 star reviews here, I feel your pain. read more

Had a service appointment today and as always was happy with the experience. Coming up to four years since I bought my Sportage SX from them and have always been happy with the dealership. read more

Purchased a 2021 Kia Seltos this morning and was one of the best car buying experiences I've had. Nathan, our salesman, was fantastic with a no pressure attitude. Their entire team from management to financing took great care of us. read more

I always have a great experience here ! They are efficient with time ! Today i called at 9 am thought i would have to leave all day to squeeze me in - within 30 minutes they looked at the car and gave a quote ! Thanks Grant for you high level of customer service ! read more

6 months ago, i took my car in for it's 36000 mile maintenance (Oil change, check all fluids, check brakes, replace cabin air filter, etc). At the end of the service, they provided a checklist showing that all items had been completed. This weekend, I decided to do the 42000 mile maintenance myself. I was surprised to find that almost none of the work I had paid for had actually been completed: - the engine coolant reservoir was almost empty - windshield washer fluid was almost empty - break fluid reservoir was almost empty - cabin filter was filthy (almost black) None of these fluids should have run this low in six months, and the air filter was far dirtier than it should have been after just six months. It seems that they only thing Grand Kia actually did was change the oil and oil filter, and recommend that I get my break rotors resurfaced. I won't be taking any cars back to them for any reason. read more

After our car was in this shop for 6 months waiting on an ignition, they were asked to run a full diagnostic check. Once finally getting our vehicle back and driving home my wife realized it was overheating. Coolant reservoir was COMPLETELY dry. Got it to the nearest dealership we could trying not to cause more damage. After requesting reimbursement for THEIR mistake all they brought to the table was everything but an answer. Who going to be held accountable?! Fucking absurd you can even consider this a company. read more

I've gone to many different establishments for oil changes & honestly I don't know much about cars but they really take the time to inform me on what my car needs & explain the importance of it, they never try to sell me up on anything/take advantage of my lack of car knowledge. I never really even write reviews but I felt it was necessary to emphasize that the service center at Grand Kia are genuine & caring & so nice! They informed me on some recalls on my Kia & they fixed them for me free of charge, and I was just there for an oil change. I usually make an appointment I just hang in their lobby for definitely less than an hour so they're pretty quick & they have WiFi so I don't mind it haha. Thank you to the mechanics that take care of my car & to Shane for being so friendly & informative! read more

Kia Optima. "Colorado Market Adjustment" of $3000. That's right... three thousand smackers. 'Nuf said. read more

Drove my vehicle in for service, was quoted 150. Final bill was 330 and now the vehicle isn't drivable. It has to be towed out of their dealership. Do NOT use grand Kia for any service need. read more

After looking at several mid-sized sports sedans, my wife and I stopped at Grand Kia to look at the Kia Optima. Of course we were very impressed by the car itself, but more impressive was Tree King. She was extremely knowledgeable, and better yet very enthusiastic about the brand in general. At no point did we feel any pressure and we actually left without initially purchasing because we were looking for an SX model they did not currently have on the lot. Tree did everything she could to find us a car and finally offered us a great deal on one she knew was coming in on the next truck. I hope to do business with Tree again and will definitely be referring her to friends and family that are looking for vehicles in the future. read more

My wife's 2013 Optima Hybrid needed an oil change and tire rotation. I called Friday morning at 8:45 and got an appointment for 9am. I grabbed the kids and we made it to the service department a couple of minutes after 9. I had a coupon for a free oil change if I test drove a vehicle during the service. The coupon was expired by 15 days, but the service writer said he would see if they could honor it. I figured that I would take the test drive and pay if it wasn't honored. It is never fun waiting on service with a 1 and a 5 year old. It's a lot easier when you spend the time letting them check out a new car. I appreciated the salesperson's professionalism even though I was not in the market for a new vehicle, was accommodating for myself and the small children. In the end, they honored the coupon, gave me the tire rotation as well, washed the car and had me on my way within the 45 minute quoted timeframe. I will be getting my service done here and will be purchasing a vehicle next year, most likely from these guys after that customer service. read more

Wow, this yelp thread is fairly obvious, the salesmen are bad, but I had the best-best experience with Grant and the service department. My Kia Soul was stolen and I was not handing the shape in which my car was returned to me very well, but am happy that I went to Grand Kia to get it check and cleaned. They were fast and reassuring. Well-priced and I will definitely be back. read more

Love the multi point inspection! The service was fast and friendly! I used a coupon and always happy to save $. The waiting room has free WiFi, coffee, tv & snacks. Marc was great. I called and set up my oil change and left with a washed car! read more

Grand Kia - Waiting room with tv, magazines, coffee and snacks - Auto Repair Near Me - Thornton, Colorado

Great experience. Not sure why this place has bad reviews. Good waiting room and amenities. Grant at the service desk was awesome and so was everyone else I dealt with. Free car wash was niiiice. My only beef was with the other guy in the waiting room loudly and constantly expressing his views to everyone on what the tv was saying despite getting no responses. I recommend this place read more

If you're looking for an honest dealership, with reputable salesmen, look anywhere but this place. I am so unbelievably disgusted with this dealership, as well as all the staff we have interacted with. My mom was in the market for a new car. She had specifics, and a budget. Since we wanted to look at a Kia, this was our first stop. She gave the specifics and her budget to the salesman, and he showed her a 2017 Kia Optima. A little over budget, but just as he said, we can work on the price if her specifics are absolutely necessary. We proceed to go in to talk numbers. Of course a lengthy negotiation process. My mom is hesitant in the price, but Gene, the slime-ball salesman, tells her that if she is willing to give up the navigation, he can get the price lower for her by a few thousand with another car. She's not willing to give that up, as that is at the top of her list. So they both agree on a price. Fast forward through more less-than-average interactions, she sets up an appointment to have them help her set up her navigation. Come to find out, this car doesn't come with navigation. So the whole reason this specific car was out of her price range is no longer valid. Now, I completely understand that it is our responsibility to check absolutely everything on the car, but when we are told that the navigation doesn't show up until it's connected to her phone, which she didn't have, we trust the salesman. Big mistake on our part. So after many attempts, and dead ends, my mom is finally able to reach the general manager. Who proceeds to tell her that it is her fault for not checking, and she signed the papers so she is SOL, they are not willing to offer any apology, or work with her on ANYTHING. Not to mention, the "out the door price" they "agreed on", was somehow increased by $4,900, PLUS taxes and dealership fees. So she bypassed her budget, by over $10,000, and didn't get what she was told she'd be getting. This is not even half of the negative experiences we have had with them in the few short weeks, but the one that significantly stands out. Unfortunately, we are stuck with this situation and chalk it up to nothing less than a typical "salesman" experience. I would NEVER recommend this place, to ANYONE. read more

After buying my car at a different kia. Ive been coming here since its closer to home. Todays experience was amazing! They provided me with a shuttle to bring me to lunch and back. So i didnt have to walk in the cold. I forgot the shuttle driver name but he was very friendly and knowledgeable. Then the gentlemen on the phone when calling, was Grant. I got there and met him in person. He was very nice and went over the top to help me. I was very impressed with the quality of customer service! I will be back because of Grant. Thank you again! read more

I came here for an oil change after a bad Jiffy Lube experience. The service was prompt, easy and super affordable. They even applied a coupon to my oil change without me asking! read more

The worst place I've ever brought my vehicle to be serviced and there employees have terrible attitudes towards customers with questions about vehicle maintenance and repair costs. Spent over 4000.00 dollars to get my car repaired with them and I still have problems with my car they fight with me about the work they will fight with you about a warranty they hold your car hostage this place is just terrible if I could give it a 0 star I would. read more

We are a younger couple looking to buy a new telluride and the customer service we received was unacceptable. We were told we couldn't test drive the vehicle unless we agreed to buy it first. We aren't going to buy a car without test driving it first. We will be purchasing our vehicles from a different dealership. read more

My experience with Jim, the Service Manager and Mathew his assistant did an excellent job and surpassed my expectations. I'd had a difficult time with the previous Service Manager, who Jim replaced. When I described my issues with Jim, he picked up the ball and took care of business with essentially one phone call. Grand KIA is fortunate to have such professionals running the service department. I would recommend Grand KIA to anyone. read more

This was a terrible experience. I will never step foot in that place again. It smelled of cigarette smoke and the trashy used car salesman theme was all around us. I took my niece in off an ad that said we could lease a Kia for 158.00. Not the case. The best they could do for us after multiple attempts was 236 a month!! I have perfect credit mind you. It was horrible. We ended up leaving to go to Mazda. They were wonderful and we leased a car for 216.00 a month and were in and out of there in about an hour. Go to Mazda! read more

Dont buy a Kia from Grand Kia. I am super disappointed in the Kia service department, I have a brand new 2013 Kia Sorento and I'm having a problem with the mood light not turning off. I have a tight schedule and cannot wait at the dealership to get this fixed. I asked if I could schedule an appointment to get someone to look at it right away and if it had to stay at the dealership I wanted a loner. I was told no there was no appointments and Kia does not do loners. If I knew the service department was going to be this bad, I would have NOT bought a Kia. This is a 2013 model less than 6 months old with a 100K/10year warrantee that I paid extra for. Now I have to take time off work costing me money to get this fixed and maybe rent a car if its going to be more then a day. Very disappointed customer! Not sure if I would buy another Kia after this experience or recommend Kia to any friends or family. read more

These guys are terrible 1- had me submit paperwork for work that was covered under warranty then didn't reimburse 2- Said battery was down to 1/2 life and needed to be replaced. Batteries last 4 years so still had 2 years to go 3- said car was on the lift being worked on when asked why work was not done when promised. The car was in the back parking lot and had not been looked at yet. Stay away from this service department!! OH and left grease all over the passengers seat while doing the service. read more

Unprofessional, dishonest service department. Came in for an oil change and tire rotation but the tires were never rotated but was certainly charged. I have always left a piece of tape on a tire to ensure they have been rotated and when I checked the tape it was right on the same tire position. It takes about 5 minutes to do this but evidentially that's to hard for this company to do. I called and spoke to the service manager, I was hoping for a refund but no. Was asked to bring my car back but no way would I let this dishonest company touch my car again. Beware can't do the simplest of services. read more

Whenever you buy a car, you spend a lot of time at the dealer. However, the salesman was upfront and honest, and the dealer stayed open late to accommodate. I love my new car and will return to this dealer for maintenance service. read more

Had driven in from Houston only to discover that my 2013 Optima had developed some kind of oil leak. I had had the oil changed before leaving Texas so naturally I was freaking out about costly repairs before the trip home. Matthew and his crew got me in and out in less than 3 hours. They were kind and courteous and didn't even charge me for the repair (turns out the place I took it in Texas for the oil change did a poor job of putting things back where they belonged!). I am so grateful for the service I received! read more

Great experience. Highly recommend working with Andrew. Not pushy, listened to what I wanted and a nice guy. I have no complaints about the service I received and would absolutely go back or recommend to family/friends. The finance department was quick but thorough. read more

Grand Kia - Auto Repair Near Me - Thornton, Colorado

I researched my Kia Soul and was pre approved by my bank. With that you would think my time with this dealership would be simple and pleasurable, NOT! I was passed off by the internet guy that I had been conversing with for the past week because he was busy. We then toured the lot to look fr the car we wanted, this was a really fun process walking with my 3 KIDS in the hot sun! We went back in and began talking number for my trade in, a 2004 suburban Z71 full loaded. Even though I had a quote from their website saying I would get between 5600 to 7200 for my trade they offered me 1800!!!!!! Ridiculous and on top of that the sales manager told us on our way out the door that we were doing ourselves an injustice by not letting them screw us on the trade in! We went to Shortline and it was an awesome experience! read more

This Kia service department is a waste of time and space. Technician was uneducated, service writer tried selling me an alignment to correct a condition that wasn't present, forgot to change my oil and when I got home I noticed there is now a rattle under my car that wasn't there before the "service". read more

I had a 2011 Kia Optima Turbo which I was selling. I called Grand Auto, where I bought the car, to ask them if they might be interested in purchasing it from me. They said they would like to take a look at it; I made an appointment with them for a few days later; someone from the dealership called me on the day and confirmed my appointment. All good so far. I drove up there, about a 30 minute drive for me. I go in the showroom, where I was ignored at first. Then a salesman approached me and asked "have you been helped?" I said NO, and he proceeded to go on his way doing something else, completely ignoring me - it was as if I wasn't even there. WHY did he even bother to ask me if I had been helped yet, he obviously had no intention of helping me. A second salesman came in the showroom and asked me if I had been helped. Again I said NO, and the second salesman did the same thing! Then a third man came out of the sales office and asked me if he could help me. I told him why I was there, that I had an appointment, etc. He goes back into the office and talks to some people in there for a few minutes, then he comes back out and tells me they are NOT INTERESTED in even looking at my car. I was FLOORED - I drove all the way up there for NOTHING!!! I have never been treated so disrespectfully by a car salesperson, EVEN at a used car dealership! I don't know what has happened to Grand Auto - when I purchased the car from them in 2010 from Tree King (shoutout to Tree) I was very pleased. But I'll never go back to that dealership. I LOVED my Optima and I intend to purchase another one, hopefully sooner than later - but this time I'll go to MedVed or Peak instead. Grand Auto has lost a customer permanently. read more

Three words come to my mind when I think of Grand Kia on 104th...dishonest, unethical, and arrogant. I had been looking to trade my car in for something more useful for my needs so I emailed the Internet Sales person, Matt Kordis. I told him what I wanted to spend, how my credit was, the value of my car, and even sent in my credit application. He contacted me back and told me that he could work with me and def get me into the car I was interested in. However, after I drove 2 hours to the dealership this was not the case. He kept showing me other cars than what I had originally inquired about. After spending over 6 hours at the dealership (with a one year old), I finally found a vehicle that met our needs and fit into the budget. I signed papers that day, traded in my car, and left my deposit...but the story doesn't end there. A month later, I am contacted by the finance company of the car that I traded in. They said I was late on my payment?! I told them that I had traded the car in and it should of been paid off. I then contacted Grand Kia where Chelsey and Charlie really didn't have a clue what was going on with my "car deal" and they claimed they had attempted to call me, but I did not have any missed calls from them?! They gave me the run around but told me that If I brought in the documents needed, then I could sign papers, again and the deal would be completed. I took off of work early and drove the 2 hours again with a one year old to the dealership. After sitting there for about 30 minutes, Chelsey and Charlie sent some other associate out to tell me that they were unable to get financing and to cancel the car deal?!! I was furious, irritated and extremely frustrated. How can you just cancel a deal after a month? Isn't that the dealership's responsibility to make sure everything is taken care of before you leave. I will NEVER go back to this dealership and I recommend that if you do not want to be lied to and possibly cheated, you stay away as well!!! A car is an important and big purchase for a family, car dealerships should understand this by being upfront, honest, and conduct business with integrity. Grand Kia does not do any of these things!!!! read more

Visiting our daughter who is here in Colorado. The tire inflation warning light was on and after I put air in the tires the light stayed on in her Sportage. I drove into Grand Kia and after a nice greeting from the service advisor he assured me they would get right to it. After 15 minutes he came into the waiting room with a small nail that was in the tire causing a slow leak. He said they repaired it, checked the rest of my tires and I was good to go. No charge. I would have gladly paid for the service. This place earned our trust and my daughter's car has found a new home when it needs any future service. read more

My car broke down a few times. The last time they broke down they gave me a notification that something was wrong with my hybrid system. The dealer said they inspected it nothing was wrong with the hybrid system told me that the problem was my battery. I replaced the battery from a Kia dealership as I was instructed to do so. The next day after I paid for the new battery my car stranded again. It kept giving the alert that something was wrong with the hybrid system. I called back and they wanted to charge me $150 to have it inspected again when I already knew what the problem was from the beginning but was told it was the battery not the hybrid system so now I'm left to pay for a new battery that I did not need and then pay for the new hybrid system that needed repair. Thank you Kia for making me pay almost $400 for a new battery instead of fixing the actual problem which was the hybrid system. read more

This is to the GM: The days of "Used Cars" is coming to end. We consumers have much more options these day, thank goodness, than to subject ourselves to being treated with such judgement and disrespect. You and your sales team really need to listen and be patient with your customers. You said "maybe I need another car"..No, I didn't need or want another car. I knew the exact "Stinger GT2" that I wanted. What I needed... was another dealership. They listened, accommodated my test drive needs, appraised my trade; and didn't keep shaking their head "no" to the salesperson. I took my money elsewhere and I advise others to do the same. How's that for a "Stinger"! read more

I recently purchased my vehicle from Grand Kia and I can tell you, it will likely be my last. I have been a loyal customer to this dealership and the way that my father and I were treated on the day we were purchasing the vehicle was unprofessional and disrespectful. I sent an email over a week ago to my salesperson and asked that he forward it to his general manager. To no surprise, I have yet to hear back from the general manager- what does that tell you about their customer service? We visited Kia multiple times to get the buyout price for my 2015 Sportage and I went and got a check from my bank for the quoted amount. My dad was the original lessor on the Sportage and we had the title transferred into my name at the bank. We arrived at Kia on a Saturday morning and the salespeople immediately took an aggressive approach to tell us that we couldn't purchase the way we had planned and agreed previously. They were trying to coerce me into paying double taxes on the car. They basically told us that it is illegal to jump the lease and that the only way we could buy the car is if my dad purchased it first and then sold /transferred the title over to me. This was new news to us. At that point we had to say well just take it back if you can't accept my bank check. It was ONLY at that point did the manager "appear" and all of a sudden there "may be an alternative" where Kia could buy the car and then sell it to me. Maybe the salespeople should be paid more and commissioned less to be a lot more customer service focused. So we proceeded to buy the car only to have one more major wrinkle hit us as we were walking out. After everything was "done", papers were signed, check passed over, etc., we were told the vehicle now no longer has the 100,000 mile bumper to bumper warranty because of the way the deal was structured and now it only has a 60,000 mile warranty unless I pay a fee to get the car "re-certified. Seriously?! The vehicle never left my possession! When my father challenged this, the finance guy started getting snippy (again) with us and raising his voice because my father called him out on this late piece of added info. The manager needs to get the focus back on the customer. If you are looking for honest and respectful dealership, go elsewhere! read more

Took my Kia Sportage in because the check engine light came on. I talked to a younger guy named Nick, he was extremely helpful and knowledgeable about my vehicle. He took notes on what the problems were, then told me that he would call me and keep me updated. He kept true to his word and called me less than an hour later to let me know what the problem was. I went back in to pick up my car and Nick said it was all covered by warranty so I didn't have to pay anything! I have never had a better experience with a car service department in my life. This place is awesome, and I won't go anywhere else. read more

I am very happy with my experience at Grand Kia in Thornton. The atmosphere was very relaxed and comfortable. Sean was informative...he really knows everything there is to know about cars. Sean and Bret were delightful and really efficient, throughout the whole car buying experience. They were both very patient with me...since I am super picky. I have to say, this is the best car buying experience I've had. Thank you guys for all your hard work. read more

Absolutely will never take my car back to this place which is unfortunate as I bought my car here in 2011 and have taken it to them for every oil change and repair since purchasing. The issue now is this is the second time I have taken my car here to have them fix (and charge me) for something that was not the problem and when I return my car to be fixed they refuse to give me a refund for the work that was done incorrectly. They simply do not care about their customers and only care about their profits as this is evident that they are willing to lose a customer of over 7 years so easily. read more

Grant, in the service/parts department is such a great employee! Actually, everyone in the department are wonderful & so helpful. Normally people only take their cars to the dealer for work, etc, if they *have to* b/c of a warranty or similar issues - but the this place might just change that paradigm. Thanks so much you all! read more

Very unhappy with the service. They were pushy, and unprofessional. Didn't even ask if we wanted to test drive before he started running our credit. Waited forever in the room for our dealer and the workers were right outside our door cursing loudly. Glad we didn't get pressured into buying something at Grand Kia read more