When I was a little girl, there was a cookie store in my mall that had the best cookies and cookie cakes. We used to beg my mom to go there, especially to enjoy the cookies that were colorfully decorated in soft frosting. So when I saw Great American Cookies with the big cookie cakes on display, it looked from the outside like it might be like the cookie store of my childhood. Unfortunately, they didn't have any pre-iced cookies to try, and since it was in the afternoon, there were a limited number of regular cookies. However, we decided to try the buy 5 get 1 free deal to have some variety. The employee was very nice and served us as soon as he saw us. (There is a bell available if no one is in the front.) I had a couple of the sprinkle cookies. They were okay texturally and flavor-wise, but not the craveable cookies I had hoped to enjoy. I felt like I could get something pretty similar at a grocery store. I can see the appeal of the cookie cakes for events or for those who don't like traditional cakes. Those are probably the primary customers for this shop. However, I would probably try a different place for sweets in the mall on my next visit. read more

Great American Cookies - Desserts Near Me - Fairfax, Virginia

$12 for 6 cookies.....that are very.....flat and undercooked. is it worth it? no. do you know what's worth it? going to insomnia cookies like 5-10 minutes away. because their cookies are really good. if you do come here, the selection is limited & they just don't look that great. I don't think it's worth $2 per cookie. my daughter was excited to try them, but her excitement lasted only a short moment after she tried them. I don't remember them always being this....flat. and so undercooked. read more

I wanted a custom cake for the same evening, and attempted to place an order online at 5:15. They close at 7, and require a two hour minimum for such things, so I thought I was out of luck. But I desperately wanted a cookie cake to make my son feel better about a bad day: so I decided to try calling the store directly before giving up. And I'm so glad I did because the kind woman who answered said she would actually be happy to make the cake for me and have it ready in half an hour! Hooray!She did exactly what I asked and it came out perfectly. Unfortunately, I couldn't quite understand her name on the phone, and she was gone for the day when I arrived, but I truly appreciate her help and the flexibility of the store overall. The cake was excellent and we will definitely be back in the future. Thank you Great American Cookies! Your cake made my and my son's day. Yay!! read more

I didn't have any issues with the online ordering or the pickup which was today. Customer service was fine as well. Now for the birthday person who is a baker she said it was disgusting.... too much icing..... the icing was more bitter than normal. She didn't want any more of HER birthday cookie which she picked out so it's going to work with me. Maybe for kids but for adults I would just go for a tin of cookies..... better yet Mrs. Fields! I used to get cookies with my mom and now it's nostalgic for my kid, but I doubt I will use them again. This was by request and our taste has matured. read more

Great American Cookies - Desserts Near Me - Fairfax, Virginia

I really didn't want to leave this review because I was trying to give them time to reach back out to me so I could get a refund, but it's been a month and a half and I have heard nothing. At the beginning of August I ordered a 16 inch cookie cake from here in person. I did not want to take any chances ordering online because I read some reviews about customers online orders getting "lost." The staff didn't really seem to know much about the products but they were nice and I could tell they were trying to help as much as they could. I went to pick it up the next day--the writing looked good but it was off centered and the cookie itself wasn't even cooked. I told the staff that it did not look cooked and they swore it was and said it was supposed to look like that. In the pictures you can clearly see how shiny it is and it felt like straight up cookie dough. I still want a refund. read more

Great American Cookies - Uncooked/ inedible cookie, very shiny and raw - Desserts Near Me - Fairfax, Virginia

See all

I needed a Minion cookie cake for my soon to be 4 yr old for a birthday party the next day and the lady working quickly threw a 16" in the oven and drew one up based on a picture on Google. Thought it was pretty impressive. It was $12 additional to have a custom picture drew out but whatever. Overall a good experience! Wait times may vary pending on staffing. She kept getting interrupted from other customers but she was the only one working Thanks Suvarna read more

Great American Cookies - Minion - Desserts Near Me - Fairfax, Virginia

I love these cookies!!!! So much to choose from! My favorite ones are the Pecan Supreme and the Pumpkin Spice. They don't always have the Pumpkin Spice so I try get them while they are available around the fall. I noticed they have coffee and lattes now too. Yum! The ladies there are always so nice and friendly to my daughter and I. read more

Yum! While walking around Fair Oaks Mall we stumbled across this place. We smelled the freshly baked cookies before we noticed the store. They have a buy 5 get 1 free cookie deal. Employees are always friendly and quick. Their cookies have a nice consistency and flavor. They are fresh and warm. Definitely drop by if you're in the mall and in the mood for cookies. They make great gifts too! read more

Great American Cookies - Cookies - Desserts Near Me - Fairfax, Virginia

See all

5/9/21 This place isn't exactly the the friendly place I have been to. The staff member I met came of colder than the Lids employee I meet today. Nevertheless, I felt I need to try the blueberry cookies, the stuffed oreo cookies, and the oreo cookie cookies. I saw the sale for buy 5 cookies get one free. So I got 2 of each cookies I named. When the price came up, the cost was the price was $15.95. When I asked why the price was 15.95? I was told "The stuffed oreo isn't included in the cookie price." I asked the employees to put back the stuffed oreo cookies. She did not wish to do so and just charged me the price it should have been. I was told the stuffed oreo cookies are 3.xx a piece. The employee's mood seem to get even darker than it was. Something is going on in her life, because the body language showed and so did the audience in the store. Hope these cookies are worth it. read more

Not sure how long this will last since most businesses on this specific corner come and go - it's always something new. The strawberry cheesecake cookie and the white macadamia chunk were good, but again very sweet. It would go well with vanilla ice cream to even out the taste. Employee seemed nice, but probably wouldn't care to return here. read more

Great American Cookies - Buy 5 cookies, get 1 free - Desserts Near Me - Fairfax, Virginia

Super yummy cookies. They always have free samples out for my kids to try. Friendly staff and great service. They have great cookie cakes for birthdays and events. read more

Great American Cookies - Desserts Near Me - Fairfax, Virginia

Service was horrible. I work in the mall and asked if they still do mall discounts (I go very rarely) and she said no. I asked cuz I know they've done it in the past and she said "you're already getting something special you don't need the discount" (I got the buy 5 get 1). She was very rude and after receiving our cookies she didn't give me a receipt. I asked her if I could please get a copy and she just huffed and puffed and threw it on the counter and left. read more

Warm, soft, freshly baked & bursting with sweetness. I have to admit I am such a cookie monster & this place always satisfies my cravings. They don't skimp on the flavor & mix in's either. Baked onsite, they offer a wide selection of gourmet cookies, cookie sandwiches (frosting between) & cookie cakes. If your timing is right, you'll also find friendly employees offering samples as well. The name says it all - Great American Cookie, it most certainly is! read more

Great American Cookies - Desserts Near Me - Fairfax, Virginia

At the mall this morning and spotted an adorable easter cookie as I was passing by. Spoke my thoughts out loud about how one of those would be great for Easter dessert and the young lady behind the counter heard me. :) Two hours later, I'm walking out with a fresh, warm, wonderfully decorated Easter cookie. I wish I had gotten the young gal's name, she was awesome! Hands down, the best customer service in the mall. Now to resist the temptation of one little taste before I serve on Easter.... We also got a couple cookies to go...Omg yum!! If you haven't been here, go! Not only will you get delicious cookies, you'll get excellent service!! read more

There is one lady there. A black lady that usually wears her hair in some type of bun...... She is RUDE. She always rushes you to finish your order and even tells you, "you can ring the bell whenever you're finally ready to order." She acts like she hates her job and it shows. The cookies are usually fresh and taste good, but sometimes they could be kinda old and hard. read more

This store is actually in Fair Oaks Mall in Fairfax, VA. My whole family loves the Cookie Cakes at the Great American Cookie. They offer the best Cookies and Cookie Cakes hands down. The decorators also do a pretty nice job of wowing you with the art that they put on a cake with icing. The seem to strive to help make your occasion special and in times when we didn't put in an advance order, they did what they could to fit us in where possible. read more

I ordered custom cookie cakes from Great American Cookie Company in Fair Oaks twice this summer- once for a graduation party, and once for a birthday, and have been absolutely thrilled with their quality, craftsmanship and taste. Not only has the staff been accommodating and easy to work with, even the owner has gone above and beyond to ensure my satisfaction. Everyone at the events raved about the taste of the cookie cake and I definitely plan to order again in the future. Thank you so much to the Great American Cookie Company Fair Oaks team and keep up the sweet work! read more

Great customer service and was greeted with a smile from Alicia and Sarah! Keep up the good work

I came to the mall to purchase a big cookie cake for my birthday. The girl was working on a cake in front of me, and was cutting off the edges and throwing away scrap pieces in the trash. I wanted to try a sample piece of the cookie to confirm if it actually tastes good, OR if it's just a gimmicky large cookie that tastes like crap. I asked if I could try a sample piece before buying to confirm the quality. She looked me straight in the face, collected a handful of cookie edge scraps, and threw them in the trash and said "NOPE." I guess that confirms the gimmicky big cookie tastes like crap. Put my money back in my pocket, and walked away. I went and bought a true cake, and then stuck legit yum cookies on top of it, which was the best idea ever. read more

Overall, the employees are very rude. They don't wanna be bothered and they don't greet customers. I was with my girlfriend and her friend last week, they had the tray out for samples and when my girlfriend & I took a sample, one of the employees just snatched it away from us and put it behind the counter. If ya'll don't want people trying your samples then don't put samples out?!?! Samples are SAMPLES, their made for trying, don't be rude about it. read more

Custom ordered a cookie cake for a birthday celebration on Monday, got the confirmation email for Wednesday pick up. Tuesday night it snows. Wednesday at 5pm I go to pick up my cake since the mall was open and I received no communication that the store was closed or cake wasn't ready due to weather. Get to the mall, store is closed. Call the store and leave a voicemail, next day STILL no communication about my pre paid custom order. I call the store AGAIN. Employee tries to tell me the whole mall was closed so they couldn't get inside to get my contact info (I was physically inside the open mall and this order info is online??). She takes my info and says the manager will call me. Next day I get an email saying I got a refund and that the store could not reach some people (I received no call, voicemail, or email - how did they try to contact me??) and that if I "had called mall security I would've known they were closed." Terrible customer service. Yeah I" my money back but I didn't get a custom order cake for a birthday party and of course as I prepaid I had to track them down about info on my order the day of AND the day after! One month after this original post I received messages I'm guessing an employee (they said something along the lines of we were closed) "to let it go, get over it, it's been over a month." They're obviously still having issues as I've seen a similar complaint to mine only 19 days ago ‍ read more

I screwed up my order and they fixed it without complaint. Very nice staff. They were more than willing to correct my mistake.

TERRIBLE EXPERIENCE with this location!!! I ordered a birthday cake online. I received an email confirming all the details of my order, to include the date & time of pickup. When I arrived at the scheduled date/time, the employees on duty professed complete ignorance of my order. I was finally able to speak with the manager on the phone (she was not at the store). Upon providing her the order number and confirmation details from the email sent to me BY HER COMPANY, she kept insisting that no such order existed! REALLY? If no such order exists, then why did your company charge my credit card $39.07, and send me a confirmatory email?!!!! Her solution was simply to offer to refund my money, with no willingness to explore any option for actually fulfilling the order her company agreed to fulfill. I found this company to be UNRELIABLE in order fulfillment and UNPROFESSIONAL in customer service. A poor showing indeed! read more