I used to absolutely love shopping at this store on Meadowbrook and 10 mile. I've been shopping at…read morethis location for many years. It had such an inviting atmosphere and everything was easy to find. Unfortunately, since the recent renovations, the layout has become cluttered and confusing, making it difficult to locate items. The new setup of the cash registers only adds to the disorganization. I really wish they would consider going back to the old layout. After the chaotic experience I had yesterday, I'm honestly not sure I want to return.

Such a pleasure. The people I interacted with were extremely friendly and helpful. I'd like to…read moremention Ed in particular, who walked around asking customers for help and engaged me in an enlightening conversation. The young lady at the cash register was also very pleasant. The service was quick, and efficient and the items were in stock!

there is a reason they say no returns or exchanges. Hes sells you garbage and won't take it back…read moreand blames you .

Mike is the best! I've been to this location at least 3 times when I couldn't get the help/parts I…read moreneeded from my local hardware store, Home Depot or the internet. Mike always has just the fix I need and he goes the extra mile to make sure I'm happy with the service. I mentioned to him that I don't know why I don't stop there first before wasting my time at other places but that's all changed since time is money and as a matter of fact, I save money there too. They always have a sale going on and his prices are highly competitive on items that are not on sale. On my latest visit, I had a 75 year old door lock that wouldn't unlock once you locked it. I thought the skeleton key (yes, skeleton key!) was the wrong type of key but Mike was convinced he could make it work with the key I had. I was very skeptical and sure I knew what I was talking about even willing to buy another type of key to open it. He took the lock in the back, returned a very tense 15 minutes later and voila(!) the lock worked perfected with the key I had. I was impressed that he took the time to get it working without trying to sell me something different instead. Actually, he did offer a better lock but I didn't want to have to change all my locks, so worked with what I had without pressing me otherwise. I highly recommend if you have a difficult hardware issue that you visit this place first and ask for Mike!

Nicest employees. Special ordered something for me and offered to carry to the car! They are…read morefabulous!

Great service, good prices, very friendly and helpful. I've purchased repair parts and recently,…read morea new grill. I couldn't be happier with their service.

Five Star Ace has it all! An amazing selection of inventory, customer service that you won't find…read morein the big box stores and, my favorite feature - fresh Popcorn!!! I can't say enough about the customer service. It starts when you walk in the door with a friendly welcome and smile. Every employee is ready to help you find what you are looking for and they have specialists in most departments. If you are looking for personalized service and a great selection without the hassle of going to one of the big corporate stores, Five Star Ace is the place for you!

Was assisted by a knowledgeable staff that went out of their way to make sure I understood what was…read moreneeded to fix my faucet. The employee I spoke to made sure to have the right information - another employee was able to warn me of possible concerns I was unaware of. My shower cartridge was fixed and they were a great help - I will be shopping here again.

Up gradeing an Aston Martin. Needed a wide assortment of high performance metric fasteners, mostly…read morebolts. Tradesmen has them, just what I wanted, in every length I thought I might need, even in stainless steel. Car is better than new and now has a belly pan that makes it even faster. Friendly, patient people, even with persnickey guys like me. Can we give them 6 stars? Rick Linder, Dearborn

Tradesmen has bailed me out of tough situations many times during a tight timeline build. Their…read moreinventory is huge and they stock practically anything you need. Tradesmen is very old school, but it works. Whether it's for a home project or something at work, Tradesman has what you need. My only gripe is that they don't have a website. It doesn't need to be something with a list of everything they stock, but just a few pages with a general list of the types of items they have would suffice. I wouldn't have known about them at all if it wasn't for word of mouth from some of the senior members of the team I work with.

My favorite go to store when I am looking to buy higher end quality kitchenware for my home or…read morefamily as a gift. The store carries a wide selection of cookware, kitchen tools, cutlery, coffee machines, cutlery, bakeware and the list goes on and on. As cooking at home is a passion for me and having the right quality tools is an absolute must, the stuff I buy here I view as an investment where I am looking for good performance that will hopefully last a lifetime which justifies/warrants the premium you will pay at this store. For my most recent purchase here I ended up buying a 4 qt Staub Basil colored dutch oven here to add to my home cookware where I already own multiple cookware/bakeware of this brand also purchased from this store. I took advantage of Staubs year end sale where Williams and Sonoma had the color I was after (Basil). where it was not even available on Staubs web site due to the popularity of the color. Also Staubs on line sale price were for factory seconds (small blemish or possible small chip) and the one I got had no such defects. Nice! Overall if quality kitchenware/cookware is the overriding factor for you, than Williams Sonoma is exactly the store you should be shopping at. Top brands and top quality put this store in a different category than most where discerning customers/home cooks like me will appreciate what they have to offer.

I found a table runner online that I wanted to gift my Thanksgiving hostess but needed to pick up…read morein store for timeliness. I Love going into this store because they have such gorgeous tableware on display, so many lovely baking things (I'm a sucker for different Bundt pans) and numerous drink mixes, cake mixes, sweet treats, spices, and cocoas. The staff are always very knowledgeable and helpful. If you love to cook, host or entertain, or need a special gift for someone who does, I highly recommend browsing in W & S. You may just find yourself saying, "1 for you, 2 for me!"

Lynn was a great help with my large order! I was able to place the order and have her hold on to it…read moreuntil I flew in from California with my team for a local expo. The colors look great - something I struggled with when I was test printing at an Office Depot in CA. While a full bleed with my booklets weren't an option, I appreciated them calling and letting me know. We figured out a solution. Great place!

Rude rude rude employees. How can you be in customer service when you give customers attitude and…read moredon't bother to explain anything to them? Came in to buy a paper shredder and had a 15% off coupon. The guy said I couldn't use it, but refused to explain to me why it couldn't be used. I had a bad experience here last time too, so this was the last time I will be here. My business is going elsewhere.

Excellent service. Knowledgeable. Refills CO2 tanks. Fix's brass valves. Knowledgeable X2…read more Understaffed but you wouldn't know.

Been there a few times now for both personal and professional visits. I guess I made the mistake of…read morequestioning the price and a few products, because he just answers your questions with questions about where you work with not an interest at all about what you do or how much of it you do. Can't get anywhere with him about prices or structure without aggressive double talking that cripples the conversation. Typical welding salesman guarding the markup with back talk and a "you get what we give you" mentality to complement it. The little guys get it the hardest, IMO. The not-so-big discounts go to the big guys, as always. With that, and their industry fixed markups, their no different than any of the others I guess. I wonder why I can't post a review on google? lol I'm sure they would just deflect.