Caveat emptor!!!!!…read more Unfortunately, one star is the lowest. If i could, i would make it minus 5. They just charged me $1500 for a motor on my AC cooling fan - the part retails for $150 to $250. Total ripoff!! Won't be calling them again.

Dominick Kafader walked me through the process of how TRANE hvac system was working and described…read morewhat ACS could do for us. We scheduled a day for them to come out and it was great. Brandon showed up. He's been our hvac guy for a few years. Great service !

Pride mechanical was very friendly and efficient from beginning to end. They kept me informed by…read moretext of the arrival time of the plumber. (He was one hour early). The plumber Hector was polite, efficient, and competent. At the end he hauled our old plumbing fixtures away. I do think this company is more expensive than others but I think I got what I paid for - a fast, efficient plumbing upgrade and repair and entirely stress free.

Scammed with service plan, treated unprofessionally and intimidated by tech that came to "service"…read moreheater (he barely got within three feet of it before threatening to red tag; he wanted to scare us to sell a new system, a common scam) They only have AI customer non service. I called multiple times and sent an email. Nothing. Shameful.

I had a great experience with Platinum Heating & Cooling. When I called, Jay made sure they got…read moresomeone out to my house quickly, which I really appreciated. Manny was the technician who came out, and he was outstanding. He took the time to help me figure out what was going on with both my AC unit and my water heater. He didn't rush the visit, explained everything clearly, answered all of my questions, and made sure I understood my options. Both Jay and Manny provided excellent customer service from start to finish. If you're looking for a company that's responsive, honest, and professional, I highly recommend Platinum Heating & Cooling. I'll definitely be calling them again if I need HVAC service.

Putting what I basically said in my Google review. Pretty much just two techs and a truck. I set…read moreup an appointment for an AC tune-up. I got the following email : Jay De La Riva May 4, 2026, 3:00PM (22 hours ago) to me, service Hi Lou, We would be happy to assist. Please call us at 520.867.9861 and we can coordinate a time that works best for you. We could not leave you a voicemail, we also will need your address to schedule. Thank you, Jay De La Riva Platinum Air I pretty much know this in untrue--since they are the only "people" having trouble with my voicemail. I called the number on their website. The tech on the other line seemed confused as to why I was calling and asked if I "tried the office"...I said I did and "I got you"...his response: "I am the 24 on duty tech"...I must say, kudos to them for getting such a high yelp review! It is obvious I was "taken for a ride" by their website and they are not as big as I thought--their quality is probably going to suffer over the summer...In the end, highly recommend going someplace more established. It still was impressive they were able to "fake out yelp" like they did.

We had what turned out to be a tricky problem in our mini-split to diagnose and repair. After…read moreanother provider only offered to replace the unit for 5x our original price, your technicians were thorough and professional and clearly knew their business. Then, when it became clear it was going to be a difficult repair, there was no upsell. I asked about replacing the unit instead and was provided with that information, no one tried to push me in to it. Absolutely 10/10, we've already planned to bring them back to look at our central AC next. Fabulous work.

This is my number one Choice to keep my Carrier Ac roof unit up to Par…read more Unit installed with the house in 1979. That's a long life. I do my paid Annual tune up with Sampson. Today i have Dylan again and an assistant. They would change my ac house filter at no charge if i have the replacement. But i do it myself every 100 days . ....so its also due this week. ...I get them online now. This is a great Vendor. update later AM. : i needed two areas resealed that might weep or are weeping. And a exposed to the sun/weather insulated wire that finally is cracked and would let in water (rain). So, they offered me a choice i could do it with advice and pictures or let them go back up and finish the three items. So the new house policy is less ladder work for me , so simple decision. Handle it Dylan !! Ok Sir, we're on it.

Asked to speak with a buyer or project manager to inquire about a project. Lady up front hung up on…read moreme, wouldn't give me her name. Said I couldn't speak to anyone. Horrible service. First interaction with customers was awful, which should be exceptional. She has one job, and was unsuccessful at it. I asked for a name, email, or contact number to speak with someone. She said she couldn't do that.

Service requested not met including a no-show. Maintenance contract offers questionable discounts…read morewith no maintenance at all. Their technicians do not have any understanding of the history of the pending issues. Do Not Recommend

I rarely write reviews, but I wanted to let others know about my experience with FamilyAir. They…read moreinstalled a pricey ac unit on the roof of my townhouse. A few months later I received a very high elec bill. FamilyAir promptly came out, found the issue and repaired it. Over a 6-week period, my bill was $800 higher than in previous years. FamilyAir was very responsive and helped cover the cost associated with the problem. I highly recommend FamilyAir, a company of INTEGRITY.

Required several callbacks on improper installs. I ended up fixing things myself. Rip off charges…read moreand refused to document hours worked. I would recommend only to people I hate.

Our air conditioning unit wasn't dead, but it was in the process of dying. We called Russett, who…read morehas handled our HVAC needs for decades. We found out Russett sold to Rite Way as of the next day, so we would be dealing with a company we knew nothing about. First, RW was immediately responsive and scheduled an installation project manager to come out the next day. Dominick Stephens arrived as scheduled and discussed options, features, and prices. He was personable and knowledgeable, and made an excellent impression. We made the decision and RW was able to schedule the installation of our new unit the following day. Is that efficient or what!?! The two installers, Arthur Mejias and Henry Arroyo, showed up at 8:00am as promised. They explained the plan and we were thrilled to hear that they had A-frame ladders to go over the wall so they wouldn't have to keep traipsing through our house. That also solved our kitty problem: Oliver has never been an outside cat, but he thinks he would like to go out. So we didn't have to worry about him escaping. Very appreciated. They really knew what they were doing and were incredibly polite. They did a very professional job, including the sheet metal work in the garage. They finished the installation around 5:00pm and then showed us how to operate our fancy new control box. If we were to rate Rite Way on a 1 to 10 scale, they earned a 10 in all categories. We recommend Rite Way and the three employees who made the project happen.

Very disappointed with the lack of pricing transparency…read more I recently received a proposal from Rite Way for an HVAC installation and had several questions regarding how the quoted price was determined. My concern was not about the quality of their equipment or whether professional installation has value. My concern was whether the price being presented was reasonable and consistent with fair market value for the actual scope of work. I specifically requested greater transparency regarding the labor, materials, quantities, equipment, and overhead and profit included in the proposal. Instead of providing meaningful supporting details, I was repeatedly told that their internal costs, labor rates, supplier pricing, overhead, and profit margins are "proprietary" and that they only provide a lump-sum project price. I understand that a company does not have to disclose its confidential financial information. However, there is a difference between protecting proprietary business information and providing enough information for a customer to reasonably evaluate a significant purchase. What concerned me most was the explanation of the overhead and profit component. Based on the scope presented to me, this appeared to be a relatively straightforward, single-trade HVAC installation. I questioned why the stated overhead and profit percentage was appropriate for this particular project, but I was not provided with a meaningful explanation beyond the general value of their service. The issue for me is that when the quantities, labor, material pricing, and other components of a proposal cannot be independently evaluated, it becomes very difficult to determine whether the lump-sum price is actually representative of fair market value or includes substantial markups. I am not saying a contractor should work without making a profit. I am saying that a customer making a significant investment should be able to ask reasonable questions about the price without being told that the information needed to evaluate it is proprietary. Ultimately, the lack of transparency left me uncomfortable with the proposal and unwilling to move forward without being able to better understand how the price was justified. I would strongly recommend getting multiple quotes and asking very specific questions about scope, quantities, labor, materials, and additional charges before committing to a large HVAC purchase.

The serviceman finished the project, even though it turned out that our vents went all the way to…read morethe roof. He was very easy to work with and did the job in an excellent fashion.

Updated review:…read more TLDR: Russett sold us a defective unit for $9,000 4 years ago, it is still under warranty, but they want $2,900 to do the repairs under warranty. Do not buy Lennox, do not buy Russett. Full story below. Unit is a Lennox, purchased from and installed by Russett, still under warranty. It stopped cooling in mid June so we made some calls. Russett didn't get back to us the first day, so we called another company to at least get an idea of what we were looking at. They sent a tech out same day and he showed me photos of a cracked coil and leaked refrigerant and oil in the pan. Short version: coil needs replacing. He uses an OEM approved part to get us up and running and says hey, just so you know, Lennox has a rough time with warranty claims. So I call Russett again, thinking that as a Lennox dealer and the original installer they will be able to make this right. I call first thing in the morning and try to describe what's going on, then ask if they can help us navigate the warranty claim process. On the other end of the line is awkward silence. Then a vague sentence about "warranty claims don't really work like that." Ok... then can you explain how they do work? So I say goodbye. I've been confused, but polite and civil the entire time. After all that and getting no help on the phone from Russett yesterday morning, a manager called me back in the middle of the day and said he'd like to "help us out." By this point our AC is out in late June and the temp inside our house hit 94. The manager refused to quantify what "helping us out" meant. Does that mean you'll just come over and fix it? "No, but we'd like to help." I say I will call him back later. In the meantime, our unit is down again, this time on a 109 degree day. So I call our other tech again. He comes by for no additional charge and gets us up and running- the temporary patch on the coil is not the problem! Now there is a cracked fan blade and a bad capacitor! He gets us running in 20 min and says if Russett won't help us he'll give a good deal on the labor to replace the broken parts. Fast forward, I called Russett back this morning. I asked them to quantify what "helping us out" actually means, because now we need three warranty parts replaced. He said the discounted labor rate for a machine they sold us and installed, still under warranty, is $2,900. 30% of the original install price to replace their defective crap. When I laughed out loud at this, the Russett manager said "We don't make them, we just sell them." I replied that maybe they should not be selling garbage to their customers. The other company is helping me with the claim and giving me a dramatically better price ($800) on labor for the repair. Original Review Below: Russet sold us a lemon of an ac unit a couple years ago. Still under warranty but springing leaks in the coil. 500 bucks in from a different company for a temporary repair. Asked russet to help us navigate the warranty and got silence on the other end of the line. Ac not working, no help from russet.