Amy was wonderful, she made a very difficult situation a little easier. She was extremely helpful…read moreand compassionate, and I appreciated her so much. Thank you,

Amy and her team handled the cremation of my brother with such professionalism and empathyread more

My father passed a few weeks ago and we did not want a traditional funeral and instead, went with a…read moredirect cremation. The folks at Sutter were extremely helpful and sincere. It's a bit of an exercise in trust having them pick up your loved one's remains and then, without even a final viewing, cremate and return the ashes in an urn. Sutter updated me throughout the entire process - when the remains arrived at the mortuary, when the cremation process began, when the death certificate was issued and when we could come by for the pickup. I have also chosen to be directly cremated when it is my time and I would not think twice about having Sutter Cremation perform this final act of service for me.

Very odd experience with this business. I'll begin my review by saying I first called Green Valley…read moreMortuary, and after being quoted nearly $3000 for a basic cremation, I decided to call other businesses. Before I hung up, the woman at green valley mortuary cautioned me that other places will "ship my loved one all over the place to do the cremation" and stated that they would treat her remains so much better because they do their own cremation..... this info ties into the rest of my review so keep it in mind as your read. Fast forward to the next day, spoke to "sutter cremation" and was quoted a more reasonable price for the service we were looking for. We gave all of the needed info over the phone and went in the next morning to sign paperwork and pay in full. We paid for specific services, including expediting the cremation and courier service to go physically get the death certificates we paid for. Throughout the whole situation "sutter cremation" never ONCE reached out to us to update us about what was happening. After several days without hearing from them we called and asked what was going on. We were absolutely horrified to learn that they hadn't picked up our loved one from the hospital and they blamed it on the coroner. We had been in constant contact with the coroner AND the hospital and were well aware that the coroner was not holding up any release of our loved ones remains and that her body had been cleared for pickup hours after she passed away. Several more days passed and we called again to find out what was going on and were told they "thought" they had picked up our loved one but would call back after checking. They never called back and after a few more days I called again because the week to week and a half turn around time we paid extra for had long passed. When I called I was informed that the cremation had taken place and we could pick up the remains- if we hadn't called, we probably would have never known. We had made them aware that we lived hours away and needed to plan to be there but they simply didn't care. I spoke to a "manager" and let them know how disappointed we were in the whole experience. The last thing you want to do after losing an immediate family member is deal with failure to communicate and lack of professionalism. I told them we expected to be refunded the amount that we paid extra to expedite the cremation and they said they would ask the owners and call me back. Now HERE is where things get interesting. When they called back, they left a message saying that yes they would refund us..... however, the woman identified herself as working for GREEN VALLEY MORTUARY. So seems like green valley mortuary owns sutter cremation and they try to get the inflated cost from people who simply call the mortuary but offer the cheaper service through sutter cremation to those who think $3000 is a bit much for a simple cremation. Since green valley mortuary told me they do all their own cremations I would assume they do all of sutter cremations as well. Just seems very shady to me and like they prey on people and try to get more money out of them. In the end they did refund the cost we paid to expedite the cremation. When we picked up the remains we all just wanted to get out of there but we noticed when we got home that the urn had tons of scratches and rust spots. We didn't want to deal with this shady company anymore so we just let it go. My family member died well over a month ago and we haven't ever received the death certificates (which we paid extra for and also paid extra for the courier to physically pick them up) nor have we received any further communication from sutter cremation whatsoever. I could NEVER recommend this company and we are very unhappy with the entire experience.

My mother was buried in this cemetery almost 15 years ago. She was dying when she chose the plot…read moreshe would be buried in and my father bought the plot next to her. We were told it was the end of the row and no one would be buried to the side of her. I visit my mother all the time, generally twice a month. Unfortunately, it's been about two months since I have last been there. I have always found this cemetary to be a place where I find solace. I love sitting on the bench by my mom and thinking. I love looking at the tree that looks like elves live in it. My dogs enjoy coming with me to visit my mom. Today my visit was rather upsetting. Someone was buried next to my mother. Not only where we told that she would be the end of the row, which is WHY she chose that spot, They made an absolute mess and left a massive hole right next to my mothers headstone which I twisted my ankle in as I was pondering the situation, then my puppy fell in the hole. It is literally almost degrading the side of my mothers headstone. I am Jewish and we put stones on our loved ones headstones. All the stones I had placed and buried right next to her headstone are gone. I had a beautiful heart stone. Gone. Years and years of memorializing my mom is gone. I cried. I find this a flagrant disrespect to my mother and my family. So I called Miller funeral home. I spoke to a nice guy who passed my message on. I got a call shortly thereafter from Wendy. I texted Wendy back and sent her these photos. She told me that I must have misunderstood, that that area was always supposed to have someone buried in it. Then she said, oh it must have changed as they were going to put a walkway in and then realized they couldn't. So NO I did not misunderstand. You all changed what you said and now you're doing what you want. She also told me to only put flowers and not rocks as it causes issues for their lawn maintenance. I'm sorry, a few small stones ON my moms headstone or right next to it causes your lawn guy that many issues? Do you not realize how many Jewish cemetaries with rocks are maintained? If the few stones I leave on occasion cause that many issues for your lawn guy, perhaps you need a better lawn mower, or lawn guy! And I was told they will talk about changing their policy to not allow stones. Again, how incredibly disrespectful to an entire religion. I am above an beyond shocked right now by the behavior of the people at this funeral home/cemetery. Death and memorializing my loved ones, especially my mother, is incredibly important to me. I know feel as though the people who work here cannot be trusted to respect the wishes of the deceased and their families in the long run. Sounds like you need both sensitivity and culture training. How do you not know the traditions of others religious when it comes to death when working in the death industry? Do better.

I am beyond disappointed with this cemetery and staff members. A little backstory, I lost my son a…read morelittle over 2 years ago, at the age of 25. I've always taken pride in his resting place and visit him nearly every day. I was unable to make it over Mother's Day weekend, as I went to visit family in Oregon. I returned into town on Monday evening and went and visited him on Tuesday 5/14. Shocked and in disbelief, I seen all of his sentimental items that have been at his resting place for the last 2 years, were gone. I'm talking hand painted rocks, a trinket my husband got him from Egypt, a gnome, mini turtles, an angel, wind chime and etc. they only left two plants next to his resting site, just totally disrespecting our sacred site to visit my son. I went to the office, in which I was told they had "Mother's Day cleanup" and everything was tossed in the trash. They didn't do this last year, or the year prior, so I was so confused. My heart sank.. why would they do this?? If they needed the things moved, why didn't they reach out to me? They have my email, and my phone number. It all didn't make sense. All the other nearby resting sites had all of their stuff untouched, but my sons, had everything taken. Today they had said they have his belongings and have fished it from the trash, but won't give them back to me today. I'm stuck on what to do... but my first instinct is to inform the public to look for another resting site for your loved ones, as this one has just put my family and I through the ringer. I wish we were able to take back our decision of purchasing a plot at their location. I have added pictures of the way my son's resting site looked before they took everything, and after they took everything.

During one of the most difficult times for our family, Green Valley Mortuary and Cemetery treated…read moreus with genuine compassion and care. From the very beginning, they walked us through the entire cremation process and patiently answered every question we had. They were especially helpful with the obituary website, taking the time to guide us through it when we felt overwhelmed. They also ensured we received the death certificate copies quickly, which made handling everything else much easier. I purchased an urn for my mother's ashes from a third party, and the staff kindly transferred her ashes into the urn for my father without hesitation. Their kindness, professionalism, and personal attention meant so much to our family. I would highly recommend Green Valley Mortuary and Cemetery to anyone in need of caring and supportive funeral services.

My Mother passed away at the end of December. Green Valley Mortuary in Rescue, CA, guided us…read morethrough a painful experience, paying close attention to the details. Douglass Straight, Michelle Goff, and the rest of their team held my family's hand from choosing a pastor who offered a service that met our spiritual needs to a final resting place for Mom under a large Oak Tree, where she would find peace. Doug listened to our needs and exceeded expectations, making the resting day peaceful and less traumatic for the entire family. Michele helped design the perfect headstone, which included a vase for flowers. I highly recommend Green Valley Mortuary of Rescue. My entire family thanks you for your patience, love, and understanding.

When the time came that I need this service I felt like I wanted it to be simple and respectful for…read moremy mom. Lassila made all that happen. Walked me through my options. In some cases the legalities. My 88 year old dad wanted me to take care of this, but they needed his permission for me to do that. Helped me get all the right paper work. Communication was spot on. They helped facilitate picking the ashes up closer to where I live. No question was too much. I struggled with whether or not to have an obituary for my mom in the newspaper. They have an obituary service on their website. Perfect. I sent the link to who I thought would want it. What I didn't know was how distant family I didn't know about could do a search online and find it. Then contact me to send their condolences. I price checked a few places and they were competitive, convenient and comforting.

During a very difficult time, Lassila Funeral Chapel showed genuine compassion, professionalism,…read moreand respect. From our first interaction, Eugene, our funeral director, created an atmosphere of dignity and care that brought comfort when it was needed most. All services were provided with exceptional attention and sensitivity. Eugene took the time to explain each step and ensured everything was managed with grace. His kindness and empathy were evident throughout the entire process, and it was clear the staff at Lassila Funeral Chapel truly cares about the families they serve. They also included after-the-services follow-up help to provide care to the family. We are deeply appreciative of the compassion and professionalism shown to us and definitely recommend their services.

This funeral service went above and beyond to make my family comfortable after the death of my step…read morefather. They came after we called in about 90 minutes to remove him from our home. They even cleaned up after and put our furniture back in place after the firemen had misplaced it slightly. They were extremely professional and reassuring about everything that would happen in the process. I was stressed about how long it would take for them to arrive to remove the body and they were able to tell me a time they could arrive by and stuck to it. My family could tell they were in this business to support families through a difficult time, not just money. Thank you, Price Funeral Chapel.

Very kind, caring, respectful people. They worked with the family and were so accommodating.read more

When you get a call from the owner, returning your phone call that is truly the best customer…read moreservice you can ever ask for. Doug was super nice to phone me on his vacation and he was most helpful. Super great person to help me. I have not bought yet, but I probably will and I highly recommend this company

Simple means of obtaining a simple cremation. Staff is very accessible by phone and email,…read morequestions are answered clearly and in a timely manner. Very easy. After my husband's death and my experience with the Cremation Society of Placer County, I signed up for my own cremation.

Very nice people. Very understanding when my mom passed away. Good communication. Follow up could…read morehave been a little faster in some instances but the girl shared with me that they were short staffed so I knew up front.

Blue Oaks Cremation and Burial Services hurt our family through carelessness. Although all…read morepaperwork given to them was correct, checked and rechecked, they misspelled our mother's name on the death certificate. It takes months for a correction to be made. Without the accurate death certificate absolutely nothing can be done. We cannot cancel and close accounts, we cannot invest, take dividends, or set up the trust account that is required. We cannot take the steps needed with the lawyer to file with the court, and there is a deadline for that. We cannot grieve without her will and wishes being realized. We would never recommend Blue Oaks to anyone and will warn as many people as we can about their negligence.