I recommend this dealership. [[HIGHLIGHT]]They listen what I wanted and needed.[[ENDHIGHLIGHT]] Lorenzo salesman. [[HIGHLIGHT]]Sales manager Travis was amazing to work with on my new car.[[ENDHIGHLIGHT]] read more

Greenway KIA Hickory Hollow - Car Dealers Near Me - Antioch, Tennessee

[[HIGHLIGHT]]I always have a great experience when I bring my car in for service.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I can't say enough great things about this location.[[ENDHIGHLIGHT]] I have not purchased a car because I am so in love with my 2017 Kia Cadenza, I never want to part with it. I visit this location for all my car service needs I don't trust anyone else to service my car but Kia. The service people are very friendly, and I always leave happy. I would recommend anyone that needs service on their Kia visit Greenway Kia Hickory Hollow. [[HIGHLIGHT]]Thanks guys I really appreciate all you do.[[ENDHIGHLIGHT]] read more

DeWayne from the sales team is amazing!! Would have loved to buy a car from him! However, the manager (mark I think) is the reason we did not. We were shown a used car with crumbs and scratches all over it and the manager not only refused to negotiate and make an effort to sell the car, he also refused to let us take pictures of any numbers so that we could budget. We were spoken down to and treated like we were children. Maybe if mark had been as kind and helpful as DeWayne, we would have bought that that dirty used from them. Ended up at Wyler Kia in Ohio and it's been the best decision!! Don't waste your time dealing with the managers at this dealer. Don't think they actually want to sell the cars! read more

We had a great experience at Kia buying our new car. We went in knowing what we wanted and Virgilio helped us find exactly what we were lookin for. He was communicative when letting us know when the vehicle we were waiting for, arrived. He was personable and helped pass the time when waiting for financing. In addition, the financial representative was very busy, but got us in and out quickly after a long wait. They did not charge above MSRP where other Kia dealerships were on the exact same vehicle. The building itself was clean and other team members were very friendly. After driving our car for a few weeks, we are even more satisfied with Kia overall. Highly recommend. read more

Greenway KIA Hickory Hollow - 2024 Kia K5 EX - Car Dealers Near Me - Antioch, Tennessee

STAY FAR AWAY FROM THIS DEALERSHIP! Their adds and promotional pricing are extremely deceiving. They will lie to you and trick you and waste hours of your time. We recieved a piece of mail for their "DEAL OR NO DEAL" event!!!! Each mailer they send has an electronic code on it, match your code with the prize and win!!! (See photos) According to this mailer, my numbers matched and I won $2500 instant cash! Nowhere on it did it say that the numbers that match with the prize dont matter. It is the trickiest, slimy-ist thing that this dealership does. Makes people think they actually won a prize only to show up and say that you might win it. We have to go check the prize board to see if it matches. Oh here we go! Just another scam for them to try to sell us a car. 99.9% of the time, these things go right in my trash bin, but i thought that this piece of mail was very specific and official about winning this instant cash prize and maybe, just maybe, they are trying to build some relationships with their customers and not trick them. [[HIGHLIGHT]]Unfortunately for them, this is the second terrible experience we've had with them.[[ENDHIGHLIGHT]] We came in last year to buy a car and made it very clear that we needed to keep our payment below $400 per month. Shouldnt be to difficult right? Well lets just say that we looked at 4 or 5 cars, some of them used, and they still could not get a deal done for less than $500 per month. [[HIGHLIGHT]]They kept going back to "check with their manager" to see if they could get us a better deal, and when we were ready to walk out, they said they had just gotten a great used vehicle in that we could definately get in our price range.[[ENDHIGHLIGHT]] I told them it HAS to come in under $400 per month or we are out of here, they said Ok, and went to go crunch the numbers. They came back with $450 per month and we had had enough of their games so we left. We ended up staying there for a good 4 hours! Stay far away from this dealership!!! read more

Greenway KIA Hickory Hollow - Our numbers matched with the $2500 instant cash - Car Dealers Near Me - Antioch, Tennessee

[[HIGHLIGHT]]I was trying to buy a car here and they ran my credit 12 times and told me that they would get in touch with me the next day because it was closing time.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I still haven't heard from them and that was a month ago![[ENDHIGHLIGHT]] service department is wonderful but you are better off going to a Kia that isn't owned by greenway! like the wonderful one in Murfreesboro or Clarksville. read more

I went to get my tires checked and needed to replace two tires. I also paid for a tire rotation. They charged me for the tire rotation but didn't perform the service. They also damaged my rims while putting the new tires on. read more

[[HIGHLIGHT]]Ms.Valerie Stansberry was a wonderful with helping me look around the lot while I was waiting her costumer service was excellent she's such a sweet and kind hearted person definitely will be back for her help![[ENDHIGHLIGHT]] Thank you! read more

Excessive wait times, multiple stories, and thievery. That's what I got at Greenway Of HH. I own a Kia Sportage that falls under the engine failure recall/class action suit. All was well as I was driving from Texas to Ohio. I get two hours south of Nashville and the engine light starts blinking. I called the nearest Kia immediately (not this dealership) who freaks out and tells me to get off the road immediately because my engine could catch on fire. After some back and forth and them not being able to even look at my car for at least six weeks, I foot the bill to have it towed to Nashville where I was told 2 weeks at Greenway Kia of Hickory Hollow. No rental cars to be had (and that's another long story.) I finally find one and make my way to Ohio to work for the next few months. Two weeks in I'm calling for an update since they haven't called me. Still hasn't been seen. Another week goes by, still hasn't been seen. I was originally told it had been seen and failed the bearing test, requiring a new engine, but then I called again to talk about reimbursement (class action suit) and they backtrack and say it still isn't tested. I'm at three weeks into a $1,000 a week rental car at this point. Eventually Nick, the service manager, must've took some pity on me and got it tested. Once it was actually tested, the repairs didn't take long. I make the 5 hour trip to get my car. I get in and immediately notice that someone took my emergency tool. LED flashlight/lantern/emergency red light/glass breaker/seat belt cutter. A fancy little gadget I got for Christmas. When we sent it to Nashville, that's the one thing my husband forgot to remove from the console, and it was the first thing I looked for. I searched the vehicle. I knew where it was and I know it was there with 100% certainty. It is gone and honestly its the straw that broke the camel's back. I'm just as mad over that since I trusted them with my vehicle and they stole from me. I guess someone thought the Texas girl wouldn't notice or I'd be too far away to do anything about it. Take your vehicle here and expect a wait. Talk to Nick if you want to know what's happening. He was always upfront with us. Everyone else couldn't get the story straight. Most importantly, make sure you leave absolutely nothing in the vehicle that you plan to keep. Someone here is a thief and should lose their job. Kia- if you catch one of your employees with a fancy little lantern/flashlight gadget like you've never seen before, I want it back. I'm not kidding. read more

Had an appointment for a recall repair and received a call from them canceling because their computer was down. When trying to reschedule, they said must leave it or wait 4 - 6 hours. To replace a fuse. A FUSE!. Unacceptable. I didn't reschedule yet. read more

After I set an appointment online for 5pm the next day to look at a particular car at Hickory Hollow, and after someone then called me in the morning from that location to confirm my 5pm appointment and the car that I was interested in; when I showed up at 5pm, I was sat at an empty desk for 30 min before finding someone else. I was then told that the vehicle that I was there to see was still not moved from the other side of town. So after deciding to buy a new car that same day (which was a win for the dealership, and which was also probably why the car I was interested in was never moved), I was told that my interest rate would be 10%. When I said that it should be closer to 5% (in accordance with my weeks of research and with their own website which had my credit report) I was insulted by being told that I must think that I have a credit score of 820 (implying that I was being absurd). Well it's over 790 and I had a check for $10k. At this point, I realized that the entire thing was blowing up in my face for no reason. Then they wouldn't sell me the car at MSRP (plus tax and fees). After negotiating away the $1,900+ safety add-on, they then would not negotiate on an over $1,300+ paint coating add-on. (Two friends warned me about paint coat add-on's, before I even mentioned KIA.) So I had to walk away. After 2 hours of trying to buy a Forte from them, they made it prohibitively difficult. It's like they don't even sell cars at Hickory Hollow. If you try to reach out and tell them any of this, they just tell you to have a nice day. read more

Took them a MONTH to "fix" my car, and gave it back with a damaged windshield and refuse to fix it! Do Not Go Here.

This is the most pathetic car dealership I have ever dealt with. After my seventh attempt to get my car in for the security software recall, the representative that I spoke with told me that there were no recalls on my vehicle after she tookt my Vin number. I told her that I had gotten a letter from Kia corporate that said otherwise. She assured me there were no recalls on my particular vehicle. Then I called the Kia dealership in Murfreesboro and there was not just one recall on my car, there were three recalls on my car. when I spoke with the manager at Greenway Kia, after that, he told me that the system that the people use who answer their overflow calls is sometimes not accurate. But if you are a Greenway employee, they have access to a more accurate database. He even sent me a screenshot of the in inaccurate database that showed that I had zero recalls on my car that these representatives were using. so I asked him why, if he knows that the databases that these customer service representatives are using are inaccurate, how is it being allowed for them to disseminate this information to the public. He had no answer for that. There could be a dangerous recall on a car and this company is not providing accurate information. I ended up going to a Murfreesboro Kia and they were fantastic. read more

Greenway KIA Hickory Hollow - Car Dealers Near Me - Antioch, Tennessee

[[HIGHLIGHT]]Amy was extremely professional and kind.[[ENDHIGHLIGHT]] Thank you for everything. This dealership rocks.

Worst service experience I have had in 6 years of owning Kia's and having them serviced in three different States. Expect surly representatives, phones not being answered and 3 to 5 day waits till your car can even get a diagnostic never mind actually being repaired! read more

The service was great in the beginning. People were very friendly and professional. Any concerns I had were quickly addressed. But once we hit a bump, it was a totally different experience. I've left a message with my salesman, their accounting department, and the general manager. This is over the course of many days. Their voicemail is full and I never got a call back from anyone. Their demeanor just flipped and now I feel like they just don't care. I'm just trying to get my deposit back and it is just so frustrating that something that could be taken care of over the phone is taking so long. We ended up buying our new vehicle elsewhere. (much cheaper). It is easy to have a wonderful experience here if things go smoothly. I'm actually relieved that I ended up not buying here. If I had, I can just imagine the pain and frustration I would experience anytime I would have to deal with them in the future. I'm staying away in the future and recommend that you do as well. read more

Don't. Adding $8k - $10k onto msrp. They don't answer phones. It took 5 & 1/2 hours to purchase a vehicle that I didn't want, after being told ridiculous prices for a basic car. I should have walked away - my bad. read more

There is a new management group and they have been very service oriented to the diverse community of Antioch, and can also help folks that are not American citizens so long as they have the basic paperwork and legal status required read more

Echoing what others have said, the service department is impossible to get in touch with and they tend to give you the run around. I love my Kia but wish I could get better service. read more

Bought a car two months ago and they were supposed to get me the second key and still waiting after numerous lies about sending me one

Test drove a Kia, making it clear we weren't interested in paying more that MSRP. When returning the the dealership to talk numbers they came to us with a 'market adjustment' of... $17,995 OVER MSRP. Unethical & a waste of my time. read more

Where do I start. [[HIGHLIGHT]]I was referred to this dealership by a former employee and was told it would be a good experience as my experience with the other kia dealer was less than ideal.[[ENDHIGHLIGHT]] I have had issues with my kia since they did the update for the engine years ago. Back in February of this year I was driving home from work and while driving I started hearing metal noise it sounded like a heat shield rattle at first, I kep driving as I had just had an oil change about 4 weeks prior and then it got louder my check engine light came on and was flashing and then the vehicle went into limp mode and I could not go over 40mph , I had to get the tow truck to tow it to greenway franklin which was over 400$ there was a technician I trusted that worked there. They found significant Oil consumption going on and the next step in the engine extension due to the class a lawsuit for Kia was to replace the Knock sensor. That was done and my vehicle was driving ok until I started again having issues with acceleration. I have used synthetic oil in my vehicle and usually will only go 3k miles between oil changes however I should be able to go 5k miles. While I was driving to work on 11/22/24 I started hearing metal noises again while driving then after 15 more minutes my check engine light came on and was flashing it went into limp mode again and I was about to pull into my place of business when all of a sudden my vehicle just made a loud metal pop like noise and the vehicle just shut down. I was 500 miles away from my 3k mile oil change interval and 2500 miles away from 5k miles for what the recommended interval is. When I checked the oil level on the dipstick there was none! [[HIGHLIGHT]]Fast forward to working with AARON my service advisor. He was great in the beginning. However I had to consistently reach out to find out what is going on with the vehicle.[[ENDHIGHLIGHT]] Once they got the engine in the shop he advised that it would be done in about 3 days. I got a text about "recommended services needed" when looking at the recommended services i noticed they were trying to sell me some service for $800 dollars which included oil and filter change which should be coming with my brand new engine they were putting in. With that they were recommended spark plugs when those were replaced at 100k and filters which i also had replaced already. Then they recommended flushes which I also had done previously. Seemed like they were trying to get money out of me due to the engine being covered under warranty. I opted to let them replace the wipers as I knew those were needed especially the rear one. After that I got a phone call friday 12/6/24 with AARON telling me he has good news my engine was in but unfortunately I have a SEVERE COOLANT LEAK. I have never had a coolant leak or any leak with that car the under of he vehicle has been clean there were no leaks whatsoever. He advised that they can not finish the engine job due to not being able to pressure test the system with how severe the coolant leak was. I asked how that can be possible when there were no leaks prior to bringing it to them. He said maybe the tow truck punctured something i said thats impossible as the tow company I knew personally and they used dollys to pic up the front tires and tow it to them they never went under the vehicle or hooked anything up. I said how do i know your technician didnt puncture something when he was doing the engine and removing other parts. He said they didnt do it. I find that incredibly hard to believe coming from someone who maintains there vehicles and had no leaks at all. [[HIGHLIGHT]]He then passed me over to John the service manager and he immediately got on the phone annoyed.[[ENDHIGHLIGHT]] He told me he wouldnt be able to say whether it was the tow truck or not even after I told him I watched the tow truck get my car I even have a picture of it being put on dollys. He sad well we didnt do it I said that is hard to believe. He said we can give you the car back but if the vehicle overheats we wont warranty the engine. I said are you threatening me. He said no just giving you your options I said so your telling me that my car is done an can be driven after your advisor said it cant be and they cant finish the engine due to not being able to pressure test the system. Seems like neither of them know what they are taking about. [[HIGHLIGHT]]I have lost all trust in this dealership and my wife and i have been loyal Kia customers we lease kias and I own my forte hatchback.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I am extremely unhappy with how I was treated. This will easily make my family switch manufacturers.[[ENDHIGHLIGHT]] I should not be threatened because their technician punctured my radiator causing the leak. If there was a leak present prior then it should have been in my recommendations that they sent me prior to the engine being put in and it wasnt. I was told by a previous employee that the technician Judd was not a great technician and he damages vehicles constantly. I wonder how many other customers this has happened to without knowing and paid it. read more

GO TO A DIFFERENT LOCATION!! Kia has been very unprofessional today. I arrive at my 11:30am appointment, and it was took them a whole hour to check me in, and that was to deal with 2 customers that were complaining that their brand new car has been there for weeks without knowing why it broke down and they refused them a rental car on a brand new car they purchased for them! Finally checked in, I waited for my ride and left because they were clearly super busy. I waited for hours for them to let me know it was ready. Unfortunately they did not call and tell me that my car was ready and that they were waiting on me?! They gave me an excuse, word for word: " You rushed out of here so we couldn't not get your number" I've been waiting this whole time for you to pick up your car." 1. I had a conversation with an employee WHILE I waited for my ride to pick me up then sat in the waiting lounge so how did I rush? 2. I've been to that location for 2 years and you all have ALWAYS called to inform me that is it ready and if you found something wrong and try to up sale on what I need 3. You send coupons to my email address so that's another list of contact information that you have on file. UNPROFESSIONAL! They blame the customers for not doing their job duties. Kia, We don't work there, you do. You actually get paid to call customers! And sold a customer a brand new car and told them it need A NEW ENGINE a few weeks later. What a joke! Don't go here! Rip OFFSSSS!! read more

I'll save you a long winded review - STEER CLEAR OF THIS STEALERSHIP THEY ARE HIGH PRESSURE USED CAR SALESMAN!! Tried to shove a $10K market adjustment down my throat like a used car dealer, on a brand new car. Then said all the dealerships in the state of TN were charging $10K additional on cars in the state of TN. Funny how I ran out of there and down the street to KIA of Murfreesboro, found the car I wanted with no market adjustment and landed a better trim package out the door under MSRP! A failing business model is what this place is! read more

I'm not sure what has changed in management/leadership at this location but the quality of service is now FAR BELOW AVERAGE! I have been a faithful customer of Greenway KIA and have purchased two brand new vehicles from them and had ALL service performed there. Sadly, I will take my business elsewhere going forward as I no longer feel they can be trusted. My engine failed at almost 100k miles. Fortunately, KIA offers a 100k warranty and this repair was covered. I was told that the engine would be replaced. When I returned to pick up my vehicle I was told that the engine had been "rebuilt". The next time I returned for scheduled maintenance the cost was well above my expectations based on what I had typically paid over the past 10 years of doing business there. So much so, that I decided to find a new mechanic for my basic maintenance. After inspection by another mechanic my "new" engine was leaking oil from the valve covers and from the drain pan. They advised that I call KIA and let them advise on next steps. KIA informed me that they don't "rebuild" engines and that my engine must be new. When I asked if a brand-new engine should be leaking oil in less than 50k miles they agreed that it should not. They further informed me that the "new" engine had a 12k warranty and that the costs of repairs would be my responsibility. That's a pretty crappy "new" engine. So the "new" engines are of subpar quality, or a new engine was never installed. Either way, when I consider the feeling of being taken advantage of on my maintenance costs and the untrustworthiness of the service techs, I would advise you to shop elsewhere. This business is no longer worth your time or money. Two thumbs down. read more

Experienced some issues with the finance department, but the sales manager, Justin, absolutely bent over backwards to assist and help us. As a Veteran, I couldn't be more impressed and this purchase involved my wife doing this on her own. read more

May be a long review, but bear with me. I purchased a 2020 Kia Soul in June of 2019. Almost from the start I've had issues. Check engine lights, rough idle, shuddering, and stalling out. I've taken this car in MULTIPLE times. Almost every time there has been nothing found. Car is fine . I travel for work and need a reliable vehicle. Previous to my current issue (couple of months ago) I had a check engine light. Made an appointment on a Saturday and took it to this location. Diagnostics was done and no issue found Fast forward to two weeks ago. I had made an appointment for an oil change and tire rotation because I have a 1400 mile trip to make. One week later the car stalled out. I called this dealership and left a message explaining the situation and asking if they could look at that when I bring it in. No one bothered to call me back. Friday 1/27/2023 my check engine light came on. I thought well I'll get there a little early and talk to them in the morning. That was a mistake. First thing I'm told is I am early and that it's not a good thing because I'm just going to put them behind. Then I am told no we don't have someone here to do diagnostics on Saturday. Uh what?? Ok cause I've had it done here. I was also told sorry no one called, but there is only two and they deal with hundreds of customers so did I want the oil change and tire rotation or what? Let me clarify that I AM underemphasizing the rudeness. I don't know what the dudes name was and I don't care. He had an arm in a sling. The dude was so petty he was making snide comments about my home address...it is exactly how I put the address in. I've lived there 7 years. I know my address. I have never had such a horrible, rude encounter when dealing with a service department anywhere. That's in 25 years of driving and buying cars. This was my first Kia and will absolutely be the last. In fact I left there and immediately visited a Nissan dealership and traded the POS in. This encounter was the icing on the cake. This is a bad review for Kia and much as it is for this horrible, inept, incompetent service department. read more

I traveled to Hickory Hollow on January 1st to purchase a 2020 Yukon. My sales professional, Dilo, took time to explain about the details of the Yukon which was most helpful as my previous vehicle was an earlier model and very different. It is much appreciated that he was kind and genuinely considerate in following up with me after the sell. read more

I just wanted to give a thank you to Kia Greenway for the wonderful service and help from the point of my arrival and over all experience. I WANNA GIVE A HUGE SHOUT OF AND THANK YOU TO MY SALESMAN... Dilo he helped me in ever way possible he got me in the exact car i wanted with the numbers I was needing it at. He was more than patient and kept a great conversation in between paperwork and discussion!! do to all that MERRY CHRISTMAS TO ME!! I am now an owner of a 2024 kia k5 gtline, and more than love my purchase.. THANK YOU GUYS!! read more

my Kia emissions light went on for which they have a recall, but no fix. this is 5tone in 4 months Made an appointment to bring it in last week. So they can reset the light l get there and they told me this was just an appointment to make an appointment for the diagnostic and they would be keeping my car for 2 to 3 weeks till they could run the diagnostic.Wha! I asked to speak to a manager, and there was none. The guy at the desk who moved my car also said my engine light was on which it wasn't when I drove there and wasn't when I drove back home, so obviously he was trying to get some more money out of me. Horrible service! read more

They have had my car for 1 month and 2 weeks. it is warranty work. No one calls with updates I have to call them. Often they don't have an answer. Imagine if I had to rent a car this whole time. if I could give zero stars I would read more

This was my first and last time going to this Kia store due to the awful customer service. I went there to have the new Kia security update installed, and it was a bad experience. The person who "serviced" me was Kenneth, and he had extremely subpar customer service skills and professionalism. This was shown in his lack of communication during 95% of the process, his failure to explain to me what was even happening, and his assumptions that I would tell him the wrong phone number. It seemed like he just didn't care about his job or the customer in front of him. Maybe you'll have a better experience, but I will not return here again. read more

Paid to have service done twice and the issue wasn't fixed. Got it inspected and non of the actually issues were brought up! Nobody ever answers the phone! Don't go! read more

I want to thank my salesman for putting me in this nice Kia Sportage. Thanks again Shima you did an awesome job.

We were having warranty work done, so had to go to the dealership. Appointments mean nothing, still wait for hour before they even take your car back. Nearly impossible to get a hold of anyone. They're customer service is about as friendly as a honey badger. read more

This place is absolutely ridiculous. I recently had to use Kia Roadside Assistance due to a flat tire. When I called the night of the flat to ask about what the plan would be for my car the following day, as in timing and pricing, they literally responded by saying "I don't know." The day of the repairs being done, they gave me a call to ask for the go-ahead on fixing the tire. I was at work, so I called them back 20 minutes after their call. I ended up having to call 15 times before someone was able to answer the phone. On the call, they stated that it would be done by 3pm or 4pm at the absolute latest. Around 3:45pm, I called another 15 times and finally got an answer and they stated my car would be done in 10-15 minutes. When I arrived at the service desk, they stated that my car was not done (20 minutes after that call). When I told them that I was told it would be done between 3-4pm, he said "well this place is only open for about another hour, so at least it'll be done before that." I can't understand how I can walk in and see three people sitting at their desks, but it takes that long for my calls to be answered. I will now be driving all the way to Murfreesboro when I need to get work done on my Kia. read more

We brought our car here for regular servicing and our experience was phenomenal!!!! Our advisor, Karen, was beyond fantastic. We will definitely bring our K5 back here. read more

This dealership not only has at least one salesmen (Rick) who is willing to lie to sell a car, the mechanics at their service department either don't know what they are doing or do not care. I bought a 2016 Camry from them with less than 18K miles on it. The air conditioning wasn't working. They told me not to worry it just needed freon. It ended up that the evaporator coil needed to be replaced. The car also started making a clunking sound over bumps that they never were able to diagnose. The Kia mechanic who replaced the evaporator coil left parts hanging loose on my dash, greasy hand prints all over my windshield, scratched and gouged my dash, and scratched the radio screen and other panels of the dash. I went back and forth from Bellevue to Antioch for 4 months trying to get them to repair the car properly. It was a total nightmare. When they attempted to repair the damage, I had to keep going back because they almost never did it right the first time. The dash parts would start coming off again because they were too cheap to admit that the mechanic broke the tabs that hold them in place. The final straw was that they had their detailer attempt to patch the gouges that were in two places on my front dash. When he did it, he used black spray paint on my dash without protecting the blue stitching. He sprayed right over the stitching. (Why wouldn't he just tape the stitching? It would have taken 5 seconds to do!) One of the two patches is also visible. I finally demanded that they pay for Toyota to fix and diagnose the car. They agreed to pay for diagnosis of the clunking sound too but in the end they ignored my requests to reimburse the cost. Many items were repaired but they still refused to replace the dash piece the mechanic gouged and the detailer defaced. When I complained to the BBB and Consumer Affairs the service manager lied and said they fixed everything. The clunking sound also was diagnosed by Toyota but Kia left me hanging again. The management does not keep their promises. Do not believe the smug responses from the Kia Reps who try to do damage control on sites like this. They claim, "We don't know what you are talking about." "We aren't sure why this has turned into a negative review." "We did what you asked." I tried to give these people the benefit of the doubt but this is shady business. It seems no one there has the moral fortitude to stand up for a customer. The Service Manager and the Manager of this dealership just hope you will get tired of trying to get them to do what is right. I do not know how these people sleep at night. read more

Greenway KIA Hickory Hollow - It is late April now. These people are unprofessional: they lie, they make promises they don't keep, and their mechanics damage cars. - Car Dealers Near Me - Antioch, Tennessee

This is related to the "sales department", and not the service department, although they are on average 5-6 weeks for major work. My car took a dump and do to the time it will take to get it looked at and repaired, I decided that I should buy a different one and then sell the one getting repaired after the repairs are made (personal choice). I met the sales person and his sales manager explained my budget he looked up cars for his sales person to show me I told them my budget 10k and they showed two cars that i thought were okay for the budget i told them and i liked one, and the sales person says great. But wait, Oh NO these cars were above my budget, and in my humble opinion not worth what they were asking. Back to the sales managers office office to start over again. The sales manager is all about telling me that you can't find good cars in the budget i told them any where in Nashville, no dealerships have great 10k cars anymore. He than shows me cars in my budget which is 10k. But all those cars are crap, the best one was totaled with hail damage. I asked if it was totaled. Yes a 2009 Infinity hail damaged selling for $9800! That is crazy. The sales man had wasted all my time and i couldn't get a rental that evening. Uhg and i did not want to buy any of their cars at the over rated prices. JUST Run from this place and never buy a car from these guys! Got my rental the next (from a rental shop near by) and the guy told me they take advantage of everyone! Shady business people, they will say things like, you made the right call my friend, you made the right choice my friend, fist bump fist bump me do not leave me hanging man, all this plus more. The sales guy that helped me COULD be a great sales person if he would calm down a little and go work for a honest dealership not work for the manager he does. The manager is thief and do not believe his lies that in these times you can't find fair deals. I went to five other dealers in the Nashville area, they were all more honest and fair about their prices. I bought a car from one of the Honda dealers at $800 less than Kelly Blue Book that i looked up myself. read more

I bought my Kia at a dealership near this one, but am having to get my permanent plate, tags, and title from this one. The only person I was told I could talk to here is Peggy. I called multiple times to make sure I had her information correct when sending the things she needed, finally got a different email out of her which gmail accepted as existing, and she was rather cold. It's been almost a week and I have gotten no confirmation that my documents were received, that my plate/title/tags were on the way or even accepted, etc.. Still waiting. Still a better experience than mine with Franklin Kia (Murfreesboro Rd.) With that being said, the service department is nice and helpful on the phone. read more