I am a fan of the local small businesses. Especially one like this style that may be extinct due to the corporate mega do-it-yourself stores. However, a quality locksmith is vital when you need it. Like a heart surgeon or Long Snapper... I have been here a few times for simple key cuts. I have not needed any upgrades to home or emergency services so I can not speak to that. I am appreciative of the simple and specific services this small business provides! read more

Greenwich Lock & Door - Main desk - Keys & Locksmiths Near Me - Greenwich, Connecticut

I communicated with Andrew before he came to my house and he was so unprofessional and plain rude. He asked to send photos of the lock which I did. I was trying to get an hourly rate agreed so we would both know what the charge would be. This very shady outfit did not want to give an hourly rate. Because I wanted clarity on their charging after hearing about their excessive overcharging he told me "if your such an expert fix it yourself". My advice would be to steer clear of this outfit when their charging is kept so covert and they have such disrespectful and rude employees. read more

Super easy and fast with copying fobs and key also the staff was very helpful and nice :) would highly recommend

Andrew Martin is a brilliant craftsman. So nice to deal with a tradesperson who is so knowledgeable and talented.

i don't recommend doing business with Greenwich Lock and Door. GLD (Andrew) was changing the locks on my neighbors new house when i had a problem w/ my garage door. he fixed it w/ ease so thankful for that but their labor rate ($150) was more expensive than the local competition ($85) but figured getting the job fixed in a timely manner was important. a few months later garage door wasn't working again so had GLD (Andrew) assess the problemn. he said that the trolley assembly unit was damaged and needed to be replaced. since this is the 3rd replacement in the past 5 years i suspect something else might be causing the damage (ie tension on the springs, alignment of rail,etc) but left it up to Andrew to fix the problem and give his recommendation. part was replaced but GLD (Andrew) determined all other moving and stationary parts were working fine on the Liftmaster garage door system. i called Liftmaster to inquire about this issue because i wasn't satisfied w/ GLD's explanation. Liftmaster didn't think it's due to a defective part since all 3 trolley assembly units are damaged in the exact same place. as a courtesy they sent me a trolley assembly (no cost) to me to pass along to GLD. since it's after the service was completed i called GLD and asked if they could take the part and then credit me the cost of the assembly $24.68 off the $202.12 invoice. the field rep (Andrew) called me the next day and insulted me and accused me of 'Stiffing him". I tried to explain to him that i never said i wouldn't pay fully for the part and service (which i have since done) but that i was merely suggesting; would he be able to credit for the part. incidently while Andrew was accusing me the field rep from Lifetime Garage Doors was standing next to me. I had called them to get their opinion of my problem. This rep saw that the rail is warped and thats why the trolley assembly unit keeps getting damaged in the same spot. Hence, he concurred with Liftmaster that some other part was causing the trolley to repeatedly get damaged. bottom line is i'm giving GLD a poor rating for how i was treated. I have since paid in full the bill Andrew issued but for him to accuse me of stiffing me and then insulting me was unnecessary. saying to this field rep from Lifetime Garage, " you'd better run for the hills because she'll stiff you too" is a poor business decision. if you choose GLD, Good luck and hope Andrew learns not to treat the customer with such disrespect. read more

We had a great experience when requesting immediate service from Greenwich Lock&Door Inc. We were told that the agent would be at our new house in Riverside in 20 minutes. Andrew arrived in 10 minutes. The service went exactly as we requested. The price was exactly what he had quoted and we were perfectly happy with the results. We strongly recommend this experienced and expedient local locksmith, which was the main reason we chose them in the first place. read more

Fantastic experience! Called to let me know technician was running 15 minutes late. Fixed both locks quickly and efficiently. Was very kind and even helped fix another issue just to be helpful. Much better than a competing locksmith in town I have used in the past, and more reasonable. Will definitely use them again! read more

Andrew just came to my house to fix two locks and a door frame issue. He was very nice, super efficient and fixed all of our issues. Highly recommend!! read more

Chris R. I don't think I can recommend Greenwich Lock & Door highly enough. First, they came within 24 hours of my phone call. Second, they readjusted their schedule so as to fit mine, once they heard what my problem was. Third, the work was fast, professional, and extremely well done. The door no longer sticks and the knob, which had become loose, has been secured in place. Fourth, the price was exceptionally reasonable, especially given the quality of the work. If you need a locksmith or are having trouble with a door, call Greenwich Lock & Door first. You won't be disappointed! read more

Greenwich lock and door is an amazing company, the service was excellent, and they were very personable and professional. I will be highly recommending this company to family and friends. read more

This is a top-notch business. They were prompt, reasonably-priced (especially for this area), and professional. It's obvious they know what they're doing and take pride in their work. We had locks replaced and hinges re-done. I couldn't have asked for better service. They are my go-to locksmith from now on. Use them! read more